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4.1 604 Reviews

Houzz Complaints Summary

2 Resolved
124 Unresolved
Our verdict: If considering services from Houzz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Houzz reviews & complaints 139

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J
4:31 pm EDT

Houzz product delivered broken for the second time!

I ordered this medicine cabinet two months ago and it arrived with the mirror cracked and chipped. After sending photos of the damage to HOUZZ, I finally got someone in customer service to agree to send a replacement cabinet. Imagine my intense frustration when it, too, arrived with the mirror chipped and broken. I didn't even have to open the package completely -- shards of glass (as you can see in the photos) were strewn on the first protective cardboard layer.

Houzz must figure out -- at no cost to me -- how to deliver a third replacement medicine cabinet with the mirror pristine and intact.

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M
2:19 pm EDT

Houzz backsplash from supreme surface, indianapolis

I saw a backsplash that I fell in love with on your Houzz website and was told I had to contact the seller, Supreme Surface. I did after much difficulty get in touch with Tom Munro. At first he was helpful, although sometimes after contacting their office I would not hear back. Finally, he called when I was home sick back in January. I reached out and called him back and described what I wanted. Okay. After sending him pictures of my kitchen and sizes and going back and forth finally I ordered the backsplash. I paid for it on my credit card and was also billed for shipping to my home which was an added cost, but I didn't mind. I liked the product.
After paying and not hearing I contacted Tom again and was told he was on vacation. another one was it was about to be shipped the next day. After another week or 10 days nothing so I had my husband call him. He was to get back to us regarding shipping but never did. I contacted my credit card and informed them I had paid but never received the product. They looked into it and never got a response. I have been credited the full charge. That really isn't the issue though, how does someone do business like this? I am very disappointed in this company and really liked your website. You might think twice about letting them advertise with you. They are not reparable to do business with.

I am still looking to purchase this backsplash but now must start from scratch. I do not wish to do business with this company.

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S
4:40 am EDT

Houzz truly one of the worst stores

This was my first experience with Houzz and everything went down the hill. I bought a couch from them and waited patiently but quite a lot of time passed and there was no sign of my order. Customer care guy said that there was nothing to worry about.
Another week passed and then I received a message from Houzz where they asked me to leave a feedback about how I liked the couch. I contacted them and explained that I wasn't able to rate anything because I haven't received my order. They just said ok and no action was taken.
After few more weeks of waiting I cancelled my order. I will never deal with them again, truly one of the worst stores out there.

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R
5:06 am EDT

Houzz amish drying rack

placed an order with your company and waited one month for email... no product then went to website and order only to find out problem with card. straightened that out and reorder and told you to cancel first order...you sent me 2 items and never notified me by email of either. What type of company do you people have? No customer service number, no way to reach you? I sent one of your messages and never received anything back..I'm sure since I sent one item back I will have problems with you now double billing me. Will NEVER order from your company again! Two order #s; [protected], also [protected] . Your company has also chosen NOT to send a packing slip so I have no idea which one I kept and which I sent back. Will definitely NEVER order from your company again. Rita Morey

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T
5:12 am EDT

Houzz my order is not available!

Do not order from Houzz, you will regret that!
I bought something from them and paid the full price for my order and later I even received a payment confirmation.
There was no tracking number but when I contacted Houzz support they said I'll get it later. One week passed and nothing came so I contacted them again and heard the same promise.
Instead of sending me a tracking number they simply cancelled my order. Their rep said that it was no longer available and promised a refund but that was nothing but lie. Please, do not buy from them, these people are cheaters.
They said that they'll contact the manufacturer and ship my order later, but I don't believe them. They can't even tell when will that happen! I am so disappointed with these guys!

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B
11:33 am EDT

Houzz buyers be very aware, or shop elsewhere.

Without going into too much frustrating detail...We bought a beautiful blue carpet, called Coral Reef. We read the details. Took a close look. (Only one photo, but it could be magnified.) The carpet arrived in a timely fashion, but it was an ugly green.
Now they did say it was not returnable...but come on...we bought Blue and got Green!?! This is NOT right. After phone calls and emails. Their solution was a 10% discount, on a carpet that was nothing close to what we wanted. We were willing to absorb the shipping cost of 80 dollars to send it back...but they wouldn't go for that!
Horrible business practice. They obviously don't care about customer satisfaction.
Buy at your own risk...and good luck. We will never deal with this company again.
Fortunately our lesson was only a couple of hundred dollars, it could have been much worse. ...and that's all I have to say about that.

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K
7:53 pm EDT

Houzz stance crackled table

Puchased this 1.000 dollar, 300 pound table through Houzz in July 2016. They offered free delivery. It was free alright. Fed Ex came and dumped it on my front lawn. 300 pounds ! I hired a glass company to bring it inside and assemble. The table is just for decor----it is not sat around----only one light object sits on top. After a few months I noticed a crack developing from the edge, moving all the way across the width of the table. I notified Houzz and sent pictures. They gave me nothing but push-back. After many weeks they were able to get the vendor---Wholesale Living in California---to replace it. But again, they only agreed to dump it on my front lawn. DO NOT purchase through Houzz. They are a clearing house. There is no accountability or customer service. Purchase directly from a vendor that will deal with you and make things right. Now, I have to hire someone to move the replacement table into my home AGAIN, assemble it AGAIN, AND remove the defective 300 pound table. Great way to treat a customer that spent 1, 000 bucks at your business. RUN !

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H
4:15 am EST

Houzz charges

I received my order in a timely manner and was pretty satisfied with my purchase. About one or two weeks later I got billed by Houzz and they charged me without my permission. I contacted their customer care service and they said that they'll contact me back later with further instruction. They said that was an accident and assured me that there was nothing to worry about. Well, I'm super nervous and worried, because a lot of time passed and I still have no information about my refund. The worst thing is that I can't reach Houzz customer service! I think I was scammed and these people simply stole from me and never planned to return my money. Please, don't buy from this terrible store, they are not to be trusted!

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S
9:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Houzz - potential client as scams

My name is Sasha Esquilin and I have been receiving emails from client who have wanted Home Staging service from me. The one client I have spoken to, she didn't seem like a scam at first. She sent me an email about her life and about her husband being a software Engineer and that they were moving from UK to New Jersey. So I was speaking to her for a month...

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K
4:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Houzz wooden floating hourglass

Good morning I am not sure if you will read this or not, but really hoping so! My Mom ordered a floating hourglass from the Houzz website. My 79 yr old Mom put a lot of effort into picking the perfect one our for our 30th Wedding Anniversary which is Jan 1st Our gift arrived and it was broken, beyond repair. My Mom contacted Houzz customer service and they requested pictures which we sent immediately. A replacement was ordered, that shipment didn't even make it to us, it was intercepted and sent back by FedEx as damaged. Again my Mom contacted Alison in customer service. The 3rd floating hourglass was ordered as a replacement and we received it yesterday, AGAIN completely broken. I called my Mom and said "You won't believe this, broken again!" No where on the box does it say "glass" or "fragile" the packaging is thin for the item. I can send pics if you like. I feel so bad as my Mom was so excited for us to receive this gift 😢 She told us she looked at a lot of hourglass items but this one meant the most. She was told it was a 60 minute hourglass, Jan 1st was our 30th Wedding Anniversary she thought well there are 2 of us 30 plus 30 equals 60 ☺️ So sweet ❤️ So my Mom was of course upset when I called her yesterday to tell her the bad news again. This morning I started looking for a way to get in contact with your company. I would think you would want to know about extreme cases like this! Obviously the vendor your company is dealing with is not packaging and shipping items or at least not this item correctly. I hope you read this message and respond. My name is Kay Hoffland [protected]
Thank you for your time

"A goal without a plan is just a wish"

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Y
4:02 pm EST

Houzz nightmare of an experience with houzz

Had the most awful experience with Houzz.

Ordered a sideboard which arrived damaged. It took them over a month to pick up my damaged piece of furniture due to their representative providing both myself and the delivery personnel with the wrong ID number for my case. Delivery personnel ended up in Westchester while I'm in NYC, contacting a person who never requested a pick up.

After several ignored emails to the representative, I started a charge back. My bank then got hold of "evidence" of houzz attempting to pick up furniture (before the ignored emails) and cancelled the chargeback. Called for several weeks to get a refund for a piece of furniture I no longer have, still keep getting the response that they can't refund because of a charge back. “Once the bank processes we will be able to refund you” - the chargeback has been cancelled for three weeks now! I wanted to send them the letter from the bank, proving that the chargeback is cancelled, they refused and insisted on taking care of it themselves.

Received furniture in October, got it picked up mid November - it is January 11 and I am still charged for the furniture. HORRIBLE CUSTOMER SERVICE, NIGHTME EXPERIENCE! Steer away! Chances are, you can find the same piece of furniture elsewhere, with no problems and cheaper!

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B
4:43 am EDT

Houzz bad service

I have ordered an item from www.houzz.com and it arrived even faster than I expected. When I opened the package I found out that my item had a small defect. It was nothing special so I decided to forget about it.
About a week later I decided to order something else and when I went to their website I saw that the item (which came damaged) was on sale!
I decided to give it a try and contacted customer service. I explained the situation and asked them to refund the price difference. The rep I spoke to became very rude and impolite and refused to give my money back.
Lesson learned! I will not buy anything from Houzz again.

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Sheila Guevin
, US
Feb 22, 2017 6:26 am EST

I have just sent in two complaints today but they were not sent.

S
S
Sheila Guevin
, US
Feb 22, 2017 6:24 am EST

02/22/2017 I ordered a Tiger Blanket from them and it was charged to my credit card. I called them and was told to return it which I did.They told me after they received it they would send a rebate.
This was over a month ago and I have received no word from them or rebate.
Next action wlll be to contact BBB.

S
S
Sheila Guevin
, US
Feb 22, 2017 6:13 am EST

I ordered a Tiger Blanket from them and was charged to my credit card. Call them and was told to return it which I did.. They told me they after received it they would send a rebate.
This was over a month ago and have received no word or rebate from them. Next step is to report to BBB.

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M
1:11 am EDT

Houzz very slow delivery!

I can't get my order! I was supposed to get my order a long time ago but they are always moving my ship date! It is impossible to get a refund and they refused to cancel my order! I don't want to wait any longer. I can order the same product from another company, but I first I need my money back! I'm very disappointed with Houzz, they seemed like a trustworthy and reliable company, but they are just another scam! Never again!

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M
12:11 am EDT

Houzz refused to cancel my order

I've purchased some stuff from www.houzz.com and before placing an order I spoke to their rep and he assured me that cancellations and returns are possible. So after I made an order I decided to cancel it because I found the same stuff on another website and price was much cheaper, so I contacted Houzz and asked them to cancel my order. That was done three hours after I placed my original order. They refused to cancel anything, and when I reminded them what they said earlier they said that they have no idea what I was talking about and shipped my order even though I asked them to cancel it! Totally unprofessional business!

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L
12:38 am EDT

Houzz poor delivery service

When I found www.houzz.com and saw all the pictures I was sold! I wanted to buy many things from them to decorate my house. I checked the site and found few things for my bedroom and immediately made an order. I asked them if it was possible to deliver on a certain date and they said yes. But delivery was several days late and they never explained the reason. When I called them they did not pick up, and I had no idea what was going on. I did received my furniture and it was amazing, but they wasted my time.

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T
2:58 am EDT

Houzz they didn't send tracking number or delivery info

Don’t buy from the company www.houzz.com. I ordered décor stuff and lighting from them, but after the seller received the payment, he sent only confirmation information, but it didn’t contain any details about the delivery as well as it was impossible to track the order. I called to this company every day and once the seller started to yell at me and hung up immediately. Total waste of money!

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P
3:26 am EDT

Houzz they delivered the drawers with the holes

We ordered drawers from the company www.houzz.com. We didn’t check it, because it looked ok, when it was delivered. But after 2 days we noticed that there were small holes in all the drawers. I contacted the seller and asked to change it, but the seller told me that I would pay for everything. For return, for change and for the second delivery. It was rip off, so I refused. The company provides really horrible services, so be careful.

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G
2:52 am EST

Houzz they didn't deliver my cabinet

The company www.houzz.com is real scam. I ordered cabinet from them, but these jerks only told to wait about 3 weeks. After 4 weeks I didn’t get my order. I tried to get any info from the seller, but he advised me to wait more. It was waste of money and time, ‘coz the seller didn’t refund. The worst company ever, so avoid these ### and post comments about your experience with them.

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D
6:58 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Houzz - unable to reach the seller and return broken item

I ordered some accessories for my kitchen from the website www.houzz.com. I got the package on time and the box wasn’t damaged, but the item was completely broken and useless. It was impossible to reach them by phone, therefore I sent multiple emails. But the seller didn’t reply and I have no idea how to reach him. Not recommended seller. So be careful if...

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Houzz Customer Reviews Overview

Houzz is a popular online platform that provides a wide range of home design and renovation ideas to homeowners across the globe. The website has received numerous positive reviews from satisfied customers who have used their services. One of the most significant advantages of Houzz is its vast collection of high-quality images that showcase various home design styles, making it easy for users to find inspiration for their projects.

Another positive aspect of Houzz is its user-friendly interface, which allows users to navigate the site with ease. The platform also offers a wide range of tools and resources, including a directory of home professionals, product reviews, and a discussion forum where users can ask questions and share ideas.

Houzz has also received praise for its excellent customer service, with many users reporting that their queries were promptly addressed by the support team. The platform's mobile app has also been commended for its ease of use and functionality.

Overall, Houzz is a highly recommended platform for anyone looking for home design and renovation ideas. With its vast collection of images, user-friendly interface, and excellent customer service, Houzz is undoubtedly one of the best online resources for homeowners looking to improve their living spaces.

Houzz In-depth Review

In summary, Houzz is a comprehensive platform for home improvement and design that offers a wide range of products and services. With its user-friendly interface and extensive professional network, it provides valuable resources for both homeowners and professionals. While exploring the site, users can find inspiration, shop for products, and connect with experts. The overall experience with Houzz is positive, with some areas for improvement.

Website Usability and Design

  1. Navigation and Layout: Houzz website is easy to navigate. Categories are clear, making it simple to find what you need.
  2. Visual Appeal: The design is modern and pleasing to eye. Many photos and projects to look at.
  3. Mobile Responsiveness: The mobile version of Houzz works well. It adjusts to screen size, so shopping and browsing is easy on phone or tablet.

Product and Service Range

  1. Variety of Home Improvement Products: Houzz has many products for home. From furniture to lighting, there is good selection.
  2. Range of Professional Services Offered: Many professionals are on Houzz. You can find designers, contractors, and more.

Quality of Products and Services

  1. Durability and Aesthetics of Products: Products on Houzz are good quality. They look nice and last long.
  2. Expertise and Workmanship of Services: Professionals on Houzz are skilled. They do good work on projects.

Pricing and Value for Money

  1. Product Pricing Comparison: Prices can be high, but there are options for different budgets.
  2. Service Rates and Packages: Service costs vary. It depends on professional and project size.
  3. Deals, Discounts, and Promotions: Sometimes Houzz has sales. It is good to check for deals.

Customer Service Experience

  1. Responsiveness to Inquiries and Issues: Customer service is okay. They respond, but sometimes it takes time.
  2. Support and Communication Channels: You can contact through email or phone. They also have help section on website.
  3. Resolution of Complaints: They try to solve problems, but not always fast.

User Reviews and Testimonials

  1. Authenticity and Trustworthiness of Reviews: Reviews seem real. They help to decide on products and services.
  2. Overall Customer Satisfaction Ratings: Many customers are happy with Houzz. Ratings are mostly positive.

Project Inspiration and Ideas

  1. Quality and Diversity of Design Ideas: Houzz has many photos and articles for inspiration. Lots of styles and ideas.
  2. Resources for DIY and Professional Projects: There are guides and tips for DIY. Also, professionals can find useful information.

Professional Network

  1. Diversity and Availability of Professionals: There are many types of professionals on Houzz. It is easy to find someone for your project.
  2. Verification and Credentials of Experts: Houzz shows profiles with credentials. You can see if professional is verified.

Ordering Process and Checkout

  1. Ease of Placing Orders: Ordering is straightforward. You add to cart and checkout.
  2. Payment Options and Security: Many payment options are available. The site is secure for transactions.

Delivery and Installation Services

  1. Timeliness and Reliability of Delivery: Delivery times can vary. Most reviews say it is reliable.
  2. Professionalism of Installation Services: If you hire through Houzz, the installation is professional.

Return Policy and Guarantees

  1. Clarity and Fairness of Return Policy: Return policy is clear. It is important to read details.
  2. Warranty Information on Products and Services: Warranty depends on product. Information is usually provided.

Community Engagement and Resources

  1. Forums and Discussions: Houzz has forums for questions and advice. Good place to talk with others.
  2. Educational Content and Workshops: There are articles and videos for learning. Sometimes they have live workshops.

Environmental and Social Responsibility

  1. Sustainability of Products: Some products are eco-friendly. It is good to check descriptions.
  2. Company's Ethical Practices and Contributions: Houzz seems to care about environment and community. They have some initiatives.

Innovation and Industry Standing

  1. Adoption of New Technologies: Houzz uses new tech like 3D tools for design. It is innovative.
  2. Awards and Recognitions Received: Houzz has won awards. It shows they are respected in industry.

Overall Experience and Recommendation

  1. Summary of Pros and Cons: Pros: wide range of products/services, good design ideas, large professional network. Cons: customer service can improve, prices might be high for some.
  2. Final Verdict and User Recommendations: Houzz is recommended for anyone interested in home improvement. It is useful for finding products, professionals, and inspiration. Just be sure to compare prices and read reviews.
How to file a complaint about Houzz?

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By following these steps, you can effectively file a complaint against Houzz on ComplaintsBoard.com.

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Contact Houzz customer service

Phone numbers

+1 (650) 326-3000 +1 (800) 368-4268 More phone numbers

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