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4.1 604 Reviews

Houzz Complaints Summary

2 Resolved
124 Unresolved
Our verdict: If considering services from Houzz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Houzz reviews & complaints 139

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D
6:02 pm EST

Houzz houzz refuses to post my negative review of a contractor

I tried to post a negative review of a contractor who is listed on their site with sixteen positive reviews. I tend to doubt most of them are legitimate and since the contractor pays to advertise, I believe Houzz protects them. I have read elsewhere on line that people have either had their negative reviews of a company ignored or deleted. I put in two requests to Houzz since I had not heard that they were even processing my review and all I got back was that it was "in queue". Now they are ignoring me altogether. An awful lot of people are going to be scammed by this contractor and they can owe it all to Houzz.

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4:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Houzz canvas picture falsely reduced

I have been looking at a canvas picture called ‘mile end woods' for the last few weeks. I was considering buying it because I thought it was so lovely but I wanted to wait in case it went in the sale. I could not believe it today when I saw it advertised for double the price it has been advertised for the last few weeks with the false misleading and deceptive guideline that it is now half price ! When it is in fact higher now than the price advertised for in the last few weeks! Please explain why you are misleading people in this way? I am aghast and very disappointed.

I await your comments.

Regards

Sarah

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J
10:25 pm EST

Houzz bar stools

Buyer Be Aware. Buy from (most likely through) HOUZZ at your own risk.
Ordered 3 Barstool, one was defective and have spent the last several days trying to explain via annonymous emails, the simple issue of improperly assembled hydraulic shaft. As an engineer I recognize a bad assembly when I see it. Based on my experience so far with HOUZZ, they may be trying to wear me out and give-up on getting the chair fixed or refund. I've never experienced this kind of idiotic run-around with my other online purchase.
Even allowing for some errors and issues involved in online transactions, this is clearly over the top, and I hope to find-out why.

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3:06 am EST

Houzz nothing positive to say

My complaint is very typical and not new. Many of their customers had the same situation, but I never thought I would be in their shoes. And I must say there's nothing to be excited about, it makes me feel terrible.
I ordered two chairs from them and was immediately charged. Two weeks later I found out my order was canceled for one very famous reason: the items were out of stock. I was notified too late and I think they had to ask me whether I'd like to cancel it or not before doing this by themselves.
Now I'm trying to figure out how to get my money back and having a hard time because they ignore my requests.

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3:10 pm EDT
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Houzz hudson velvet king sleigh bed

I ordered the Hudson King Velvet sleigh bed on 9/27/17 and received it 10/10/17 damaged. I refused the delivery and immediately contacted customer service. I was advised a new bed would be sent and to date I have not received my bed. I lost all my belongings due to Harvey and your delivery vendors have the worst customer service! This was not what I expected for a furniture company that advertising lower prices with great service. I was told I would be refunded my money however it is a very sad day when organizations value the dollar more than they do customer satisfaction. I never got a delivery date confirmed and the bed has been sitting in the warehouse since 10/25/17. I even called the receiving vender to confirm this. All in all my experience with Houzz isn't one I want to remember and I caution all buyers.

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10:16 am EDT
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Houzz procom dual fuel ventless fireplace not shipped complete.

This is in reference to order number [protected] ordered on 10/07/17 delivered October 17. Through Houzz. Model FBNSD32RT

The unit arrived with no remote control or any packet of information including owners manual or installation manual.

I contacted customer service immediately after almost a 45 minute wait and was assured the items would be shipped out immediately.

To date, no remote.

Would you please let me know where we stand with shipment. I cannot continue to spend hours waiting for their customer service. They also did not respond to email.

Carl Baughn

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3:23 pm EDT

Houzz did not receive full refund for my purchase from plush rugs

I ordered (1) Kaleen - Helena -3206 4x6 rug for $314.40 on Aug 28, 2017.
ORDER # [protected]
The rug did not work for me and, on Sept 7, I returned it UPS in it's original packaging (no damage or wear and tear).

Today is 10/17 and I have not received credit for the return. I called Houzz and the representative was helpful. She contacted Plush Rugs and they told her that I would only be receiving a $270 refund! So I lost $100 on this order between the return shipping fees ($50) and the extra $40 that won't be refunded by the rug company.

I won't be ordering through Houzz again!

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2:27 pm EDT
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Houzz phony website

Houzz is a fake.I wrote a legitimate review of a company I used to remodel my kitchen that Houzz gave 5* to.

They were horrible. The didn't know what they were doing from installing my new dishwasher to absolutely ruining the back-splash they installed. The touchup work was shoddy and the granite work was terrible. These were not professionals.

I never saw my review of the company after submitting it to Houzz, so I am convinced that companies pay Houzz and they only post the 5* reviews.

Unfortunately Yelp is not better.In fact Yelp deleted my account after I posted an unfavorable review about this construction company.

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8:17 am EDT
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Houzz chair

Please be careful ordering from this site. Make sure to check the return policy before ordering. In my case I ordered a chair, a heavy chair. The 100% return policy cost me 60.00 of the 180.00 I spent to order it. Worst experience I have ever had with a order on line. Took me three weeks just to find out who the seller is. Then I was told only a Houzz rep. can speak with them. The whole experience feels shady and wrong. At first I was excited to start ordering from them. Never again will I use them because of my return experience. It's cost me a third of the money I spent to return and I have nothing to show for it. Good luck to anyone trying to get the name of the company that sold you a item.
It's like a secret, I have a very bad feeling with them. I would not recommend this site to much of the unknown .

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5:42 am EDT

Houzz 0 customer service

I made an order and paid for a faster delivery. Everything was ok while I was ordering. But after I ordered I got an email with a notification that my item is out of stock and they offered me a replacement. I wonder why would I need your replacement? I chose a definite item and I want it, not another one. Plus it was a huge lie because I checked the website and my items were still in stock. Called them to ask what it was, why it was in stock.
They claimed a different thing trying to prove me I was wrong. I said I want to cancel, they said I have to wait for their confirmation email.
Guess what? Nothing was sent to me. No email, no confirmation. They are silent and don't pick up the phone.
How wonderful :(

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5:00 am EDT

Houzz they don't care

I had problems with online payment through their website when tried to buy several items. I thought that oh well, not sure I need to order this item online, so I went to the nearest store and bought a similar item. In a month the Houzz called me and said that they need to know when they can deliver. I was like huh? Deliver what? Who are you, guys? I don't need this, so please cancel. They said it was already impossible. Ok then. I got the item. And it took me another month to reach them out because they simply don't answer. Only after 4 weeks I succeed and asked them to pick the item up. They agree, scheduled it and.. disappeared. Nobody has been calling me since then and again I can't reach them.
Disgusting service. Never again.

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9:57 pm EDT

Houzz customer support

Houzz has a lot of items which are actually being sold by a third party. I wrote to cancel an item almost immediately after ordering it, but as Houzz's website states, they will respond in "three to five days". By the time they managed to have the actual vendor contact me, the item had been shipped. The vendor states I have to pay for return shipping, and it is a very heavy and large rug. If Houzz had decent customer service, this never would have happened. I will never purchase from them again.

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getupandgo2
, US
May 01, 2019 12:01 am EDT

I absolutely agree. I was lucky that I didn't go through with my purchase and avoided a big headache.
Would never buy from them. Too many good online companies to choose from.

R
R
rjh2
, US
Sep 28, 2017 3:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I too had disappointing experience! I shopped once and will never use houzz again. My experience demonstrates that houzz is not a customer centered organization, but rather hides under layers of inadequately authorized staff that have a narrow window of service recovery latitude. I recommend looking elsewhere than houzz when shopping. Try AMAZON as their vendors have many similar offerings at comparable or better prices and they back up their customer service with action! My 2 cents.
rj

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3:53 pm EDT
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Houzz defective product

I ordered a mid-century modern clock for $80 from Houzz. Turns out it actually came from Bison Office Products. anyway... the clock came and I did not open right away because I was in the middle of a remodel. When I did open the box (-which by the way was perfect. no sign of damage or stress) the clock had 3 bent metal prongs. I notified Houzz and they directed me to Bison Office Products. that's when things got ugly. Bison shut me down hard and fast, as I opened the box outside of their time frame. I understand this but bottom line it was a defective product. (And we are talking a matter of 3-4 weeks. It wasn't months or anything). So I turned back to Houzz who did nothing for me. Not an offer of a partial refund, not a coupon for future purchases. Nothing. Kind of puts you off ordering online. Lesson learned - don't order from Houzz. There are many other online sites I can order from. I just want to get the message out that you are taking a chance on losing money when you order from Houzz. And I would steer as far away from Bison Office Products as you can. The way they handled this situation was almost toxic.

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8:30 am EDT

Houzz customer service

Houzz has provided the worst customer service I've ever experienced. The department was unresponsive to calls & emails for days. When contact was finally made with a specific customer service rep there was no follow through on the issue. After weeks of attempting to contact customer service, Houzz took it upon themselves to close the case/complaint without my knowledge.
Houzz can be a great resource for ideas but do not purchase producs through them. There are better deals online with companies that do provide excellent customer service.

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Ivy F.
, US
Jun 05, 2018 3:40 pm EDT

HOUZZ. TERRIBLE CUSTOMER SERVICE.

If you purchase an item, be sure you open immediately. I purchased a bird playpen from Houzz. It arrived in January 2018, My house had sustained horrible flooding during Hurricane Irma. The whole downstairs had to be gutted. All of the items in the garages and sheds were destroyed. Our renovation was supposed to be completed in January, however, due to delays associated with the flooding, the renovations were not completed until April. We are still trying to get the furniture, blinds, drapes etc. installed. We put together the playpen, and found it arrived damaged. We contacted Houzz. It took them a week to get back to us, and we had to send them pictures of the damage, and explain why it took so long to open the item. We had to send multiple emails to two separate divisions advising why we took so long to open the item and put it to together.

Houzz, after a week and a half, advised that due to the time it took to open the defective product, they could only refund 20% of the original paid for item, $27.19.

So now, because of them sending a damaged item, Houzz will only refund 20% of the original purchase price, or $27.19.

Buyer beware. These large companies down care about your natural disaster...

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11:20 am EDT
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Houzz outdoor chaise louge

I bought an outdoor chaise lounge that started splitting rattan strands a week after I received it. Was told I needed the "original" box to return it? I always save boxes for everything I buy 🙄, not!

The seller finally agreed to me obtaining other boxing (no easy feat) and then sent me a return label (which expired as I looked for boxes) and refused to issue another as I was "outside the return window". Maybe because I spent two months arguing with them?!? Never again!

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6:55 pm EDT
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Houzz kleidermode/owner jeremy gunn, cashed a materials draw check, and never ordered the product, never initiated tear out of existing

Jeremy Gunn, owner of Kleidermode LLC, was contracted by me to replace the countertops in my condominium with granite, in August 2016. Jeremy Gunn accepted and cashed a $4000 materials draw check in Fall 2016, and never placed the order for the granite countertops. Jeremy did not begin any tear out of the existing counters. No work was completed and no granite was ever ordered. I have an inspection report from a licensed home inspector verifying 0% work was completed, and there is no granite in the condominium. Jeremy has been repeatedly asked to reimburse the $4000 materials draw check to me. Jeremy refuses to reply to all inquiries.

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2:21 pm EDT
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Houzz mohawk home diffusion area rug

On June 8, 2017, I purchased from Houzz a Mohawk Home Diffusion area rug based on the colors portrayed on the Houzz site. When the rug arrived, the colors were not similar. The colors on Houzz looked like a dark brown, light teal blue, and cream with a little navy blue, black and rust. What I received was mostly navy blue, mousey medium brown, rust and the teal blue was more green. I will submit a photo of the rug I received and a photo of the insert provided by Mohawk in the product therefore, the colors are true comparisons from the same camera. Houzz requested photos and I sent them. Even the photo on the Mohawk insert into the rug was not the same as the colors in the rug that I received from Houzz. I returned the rug and had to pay s/h that was 15% of the purchase price. When colors are misrepresented, then the distributor, or Houzz in this case, should provide a full refund including shipping and handling. I shop a lot online and have not had trouble with any other site with returns. I will not shop on Houzz again and I encourage others to protect themselves from future frustrations by avoiding Houzz and their terrible customer service.

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1:13 pm EDT

Houzz sofa

I ordered an expreso left arm facing sofa revived black color.The driver took it back.I called every day was put on hold than disconnected.I went to bank and disputed charges.My bank tried to work with customer service but they put her on hold and disconnected.I filed the dispute and Today July 11 I revived an email saying that I will get 1/2 price of my sofa back.I think this is illegal it was your error I needed brown not black sofa .Wrong color was sent I am punished for it?I hired an attorney and Ian contacting all unhappy customers and we will see what else we can do yo your scam company.You discriminating me because I do not speak good English, your customer service threat me like they do not understand me put me on hold and disconnected.We will (all unhappy customers)file a group lawsuit we will complaint to general attorneys BBB.Have a grate day

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12:43 pm EDT
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Houzz tk classics clips large size 10 pack, black

Contacted customer service to say that vendor had sent the wrong size clips, which hold together the 7 piece outdoor wicker furniture set we ordered at the same time. The clips were sent on or about April 16-23. The furniture wasn't sent until approximately May 16, so we didn't know they didn't fit until we assembled the furniture. The young lady at Houzz customer service was very helpful, and explained that the vendor had a 30-day return policy, but I explained we didn't know the clips didn't fit until after we had time to assemble the furniture. She said she had contacted them and that I should be hearing from them. That was about 10 days ago. I got on the internet this morning and looked up my account with Houzz, and there is a cryptic message, from Homesquare saying "RE: Return Request of Order [protected] on Monday." Which Monday, last Monday or this coming Monday? Also, what about the substitution of "medium" sized clips as we have requested?

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9:57 am EDT

Houzz bad customer service from ordering to shipping

Ordered an item on 5/25/17. Was pending until I emailed them on 6/7/17. Although designated window was 6/9/17-6/23/17. It supposedly shipped on 6/9/17. Tracking info didn't update. Contacted Houzz on 6/13/17 and rep couldn't get a hold of either shipping company CEVA or Lounge LA the vendor.

So today I finally get notified by CEVA, they don't have my item either. So basically Lounge LA stopped replying to me and Houzz still hasn't gotten me any updates. So at this point- 3 weeks later after they charged me, no one can tell me where my item is.

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Houzz Customer Reviews Overview

Houzz is a popular online platform that provides a wide range of home design and renovation ideas to homeowners across the globe. The website has received numerous positive reviews from satisfied customers who have used their services. One of the most significant advantages of Houzz is its vast collection of high-quality images that showcase various home design styles, making it easy for users to find inspiration for their projects.

Another positive aspect of Houzz is its user-friendly interface, which allows users to navigate the site with ease. The platform also offers a wide range of tools and resources, including a directory of home professionals, product reviews, and a discussion forum where users can ask questions and share ideas.

Houzz has also received praise for its excellent customer service, with many users reporting that their queries were promptly addressed by the support team. The platform's mobile app has also been commended for its ease of use and functionality.

Overall, Houzz is a highly recommended platform for anyone looking for home design and renovation ideas. With its vast collection of images, user-friendly interface, and excellent customer service, Houzz is undoubtedly one of the best online resources for homeowners looking to improve their living spaces.

Houzz In-depth Review

In summary, Houzz is a comprehensive platform for home improvement and design that offers a wide range of products and services. With its user-friendly interface and extensive professional network, it provides valuable resources for both homeowners and professionals. While exploring the site, users can find inspiration, shop for products, and connect with experts. The overall experience with Houzz is positive, with some areas for improvement.

Website Usability and Design

  1. Navigation and Layout: Houzz website is easy to navigate. Categories are clear, making it simple to find what you need.
  2. Visual Appeal: The design is modern and pleasing to eye. Many photos and projects to look at.
  3. Mobile Responsiveness: The mobile version of Houzz works well. It adjusts to screen size, so shopping and browsing is easy on phone or tablet.

Product and Service Range

  1. Variety of Home Improvement Products: Houzz has many products for home. From furniture to lighting, there is good selection.
  2. Range of Professional Services Offered: Many professionals are on Houzz. You can find designers, contractors, and more.

Quality of Products and Services

  1. Durability and Aesthetics of Products: Products on Houzz are good quality. They look nice and last long.
  2. Expertise and Workmanship of Services: Professionals on Houzz are skilled. They do good work on projects.

Pricing and Value for Money

  1. Product Pricing Comparison: Prices can be high, but there are options for different budgets.
  2. Service Rates and Packages: Service costs vary. It depends on professional and project size.
  3. Deals, Discounts, and Promotions: Sometimes Houzz has sales. It is good to check for deals.

Customer Service Experience

  1. Responsiveness to Inquiries and Issues: Customer service is okay. They respond, but sometimes it takes time.
  2. Support and Communication Channels: You can contact through email or phone. They also have help section on website.
  3. Resolution of Complaints: They try to solve problems, but not always fast.

User Reviews and Testimonials

  1. Authenticity and Trustworthiness of Reviews: Reviews seem real. They help to decide on products and services.
  2. Overall Customer Satisfaction Ratings: Many customers are happy with Houzz. Ratings are mostly positive.

Project Inspiration and Ideas

  1. Quality and Diversity of Design Ideas: Houzz has many photos and articles for inspiration. Lots of styles and ideas.
  2. Resources for DIY and Professional Projects: There are guides and tips for DIY. Also, professionals can find useful information.

Professional Network

  1. Diversity and Availability of Professionals: There are many types of professionals on Houzz. It is easy to find someone for your project.
  2. Verification and Credentials of Experts: Houzz shows profiles with credentials. You can see if professional is verified.

Ordering Process and Checkout

  1. Ease of Placing Orders: Ordering is straightforward. You add to cart and checkout.
  2. Payment Options and Security: Many payment options are available. The site is secure for transactions.

Delivery and Installation Services

  1. Timeliness and Reliability of Delivery: Delivery times can vary. Most reviews say it is reliable.
  2. Professionalism of Installation Services: If you hire through Houzz, the installation is professional.

Return Policy and Guarantees

  1. Clarity and Fairness of Return Policy: Return policy is clear. It is important to read details.
  2. Warranty Information on Products and Services: Warranty depends on product. Information is usually provided.

Community Engagement and Resources

  1. Forums and Discussions: Houzz has forums for questions and advice. Good place to talk with others.
  2. Educational Content and Workshops: There are articles and videos for learning. Sometimes they have live workshops.

Environmental and Social Responsibility

  1. Sustainability of Products: Some products are eco-friendly. It is good to check descriptions.
  2. Company's Ethical Practices and Contributions: Houzz seems to care about environment and community. They have some initiatives.

Innovation and Industry Standing

  1. Adoption of New Technologies: Houzz uses new tech like 3D tools for design. It is innovative.
  2. Awards and Recognitions Received: Houzz has won awards. It shows they are respected in industry.

Overall Experience and Recommendation

  1. Summary of Pros and Cons: Pros: wide range of products/services, good design ideas, large professional network. Cons: customer service can improve, prices might be high for some.
  2. Final Verdict and User Recommendations: Houzz is recommended for anyone interested in home improvement. It is useful for finding products, professionals, and inspiration. Just be sure to compare prices and read reviews.
How to file a complaint about Houzz?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Houzz in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Houzz. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and company's response.

5. Attaching Supporting Documents:
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6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

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By following these steps, you can effectively file a complaint against Houzz on ComplaintsBoard.com.

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Phone numbers

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