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1.0 2 Reviews

HouseTrip Complaints Summary

0 Resolved
2 Unresolved
Our verdict: Engaging with HouseTrip at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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HouseTrip reviews & complaints 2

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H
8:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

HouseTrip Hotel liar who took all money from the credit card

I have contacted them more than ten times and they took away my money for 260 euro in March but no response till now (April18).
Below is my letter to them
..

Dear sir,
I have contacted your colleagues via your website "contact us" system for more than five times. I have provided all the evidences as attachment.

But it seems you only have the only answer that " I should solve it by myself by clicking "my trips" of your website."

But there is no trip in my account although I have been charged by you one month ago for a trip in May.
I didn't get any useful help. I will contact my bank and raise an issue of fraud charge if I couldn't get any reply.

I didn't see any trip in my account or any confirmation letter. I don't know why but I think there is something wrong with the system for my booking no : 2668814
from May 25-28, 2016 for 3 nights, four guests.
My housetrip account:[protected]@yahoo.com.tw

My booking detail:
Appartement 15 Arrondissement
1 bedroom, sleeps 4
Location: Paris, France
stay
Check-in: Wed 25 May 2016
Check-out: Sat 28 May 2016
Number of nights: 3
Numbe if guest:4

AAccording to my bank statement, I was charged on the date I booked but there is no further information I received for a month. And I couldn't see this booking from my account either.

Please kindly reply me.
Thank you very much.
Yours
Hainy

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P
4:33 am EDT

HouseTrip They got deposit and stopped to reply

The company www.housetrip.com is really unprofessional and bad. I booked the small house for the summer vacation through them, but these jerks got the deposit, my info and suddenly stopped to communicate with me. I called them, left messages and tried to find these scammers, but all my attempts failed. They are liars and scammers, so be careful and better avoid them. As well as post comments about your experience with them.

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KMeergans
, PT
May 06, 2015 7:29 am EDT

Dear Phil,

I am sorry to hear about your experience and I really would like to look into your case. Could you please provide me your e-mail-address which with you booked so that I can analyse the situation?

Thanks and best regards,

Kerstin
HouseTrip

Is HouseTrip legit?

Our verdict: Complaints Board's thorough examination reveals HouseTrip as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, HouseTrip stands out for its commitment to quality and security. Clients considering HouseTrip should delve into its customer service record to gauge compatibility with their expectations.

HouseTrip earns 91% level of Trustworthiness

Perfect Trust Endorsement: HouseTrip achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

The age of HouseTrip's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Housetrip.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up HouseTrip and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • If you purchased a website from HouseTrip that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
  • We conducted a search on social media and found several negative reviews related to HouseTrip. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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