The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Household Auto Finance / Bad service

1 PO BOX 27013Stockton, CA, United States

I financed a 1997 Geo Metro vehicle with Household Auto Finance. I made all the payments, with the exception of the last 3 or 4 payments, to Household. Household sold the loan to Asset Management who sold the loan to an agency called Collect America. An attorney with Collect America contacted me and we agreed on a settlement, which I paid.

It has been more than 4 years since this loan was paid and I still do not have the title, despite numerous calls and letters to Household to request the title. I have sent them letters from the attorney stating that the loan has been paid. Collect America has also sent them proof that the loan was paid.

Household has acknowledged that they have the title. However, they have given me conflicting statement on what needs to be done before the title can be sent to me.

One representative told me I would need to have Collect America send them proof that the loan was satisfied (which has been done). Another representative said Household would have to send the title to Asset Managment, who in turn would send it to Collect American, who would forward it to me.

I would like to sell the car but can't because I do not have the title.


Post your comment