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I ordered 24 small trees from House of Wesley. I provided my shipping address with special instructions (all in CAPS) : DO NOT SHIP BY US POSTAL SERVICE TO THIS ADDRESS. My physical address and mailing address are very different. I go in the Post Office near my physical address about twice a year. House of Wesley shipped by US Postal Service. The plants sat in a sealed bag in the Post Office for about two weeks, while I called and emailed regarding the shipment. They did not inform me that they had used USPS in spite of my instructions. When the Post Office informed a friend about my House of Wesley package, I became the proud owner of 24 very dead small trees. I shipped back the dead trees and all the paperwork House of Wesley requested, but they refused to refund my money. Reason: I had not made the request within the time they required from the date of shipment of the order. I have no idea how they remain in business.
House of Wesley is quite good at adding their excuses, acting like it is a contract!
Worst garden company I have ever had to deal with! they sent plants in a large plastic bag no packing at all and the plants were crushed and dead by the time they arrived. I am so glad my order was under 50. Because after calling twice they keep telling me they need more information. I have never had to send back a shipping label (which I did) to get a refund for the bad product that I had paid for. The people that I spoke to were talking in circles and very, very rude! my advise is~~ stay away far, far away! I usually don't check the BBB or other sites for garden sites because I have never had any problems with anybody else. Please check them out they have tons of negative feedback so don't waste your time or money.
I purchased a fruit-cocktail tree, some Primrose, some butterfly bush, and several Mosquito-shoo plants. The tree had 5 grafts but only 2 of the 5 buds grew. The other plants arrived with fungus growing on them from poor packaging. The mosquito-shoo plants were dead and had broken branches. I did as was instructed and returned the original shipping label along with a letter explaining the situation and I included photographs of the arrival date and 2 month later. They replaced the plants a couple weeks ago but the mosquito season has passed and the new fruit tree has had 0 leaves since arrival. NEVER order from them if you want to have green plants.
I myself purchased 4 evergreens that are suppose to grow up to 30 ft tall and 5-6 ft wide..Well I got them today I have in a bag 4 little cut offs of a BUSH! Crammed in my mail box all bent! WHAT IN THE HELL kind of rip off place is this? $34.95 I paid for this ###!