Menu
House Of Fraser
House Of Fraser Customer Service Phone, Email, Contacts

House Of Fraser
reviews & complaints

www.houseoffraser.co.uk
www.houseoffraser.co.uk

Learn how the rating is calculated

1.6 40 Reviews

House Of Fraser Complaints Summary

6 Resolved
33 Unresolved
Our verdict: With House Of Fraser's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for House Of Fraser has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of House Of Fraser. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

House Of Fraser reviews & complaints 40

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest House Of Fraser reviews & complaints

ComplaintsBoard
J
1:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

House Of Fraser Non delivery of order

I placed an order on 23/11/22 Evri tracking said delivery issue 25/11/22 and it would be out the following day. I contacted House of Fraser on 30/11/22 when they were looking into what the problem was and are still looking into it 7/12/22

I have paid for my order which I've not received but don't have, can't get a refund and unable to pick up another from store, I have to wait for it to arrive if it does before I do anything... All I want is my order delivered or able to pick up/ refunded.

Desired outcome: Order delivered/refunded

Read full review of House Of Fraser
Hide full review
ComplaintsBoard
S
5:37 am EST

House Of Fraser Duplicate charges. Have been charged cash and credit card also been debited

I live in Sri Lanka and was in the UK and on 4th Nov 2022 i purchased 3 Perfumes for the price of GBP 67.20 from your outlet at Eden Shopping Centre in High Wycombe. When paying the salesperson advised me that my payment has not gone through and that they do not accept signature cards, then i paid in cash, for which a receipt i have. However, on my return my credit card had also been charged for the same amount, which is not acceptable.

My name is Andre Sean Dwight. My email is - sean.[protected]@cinnamonair.com

Images are attached with this complaint (including a cash receipt and a void card sale).

Read full review of House Of Fraser
View 0 more photos
Hide full review
ComplaintsBoard
G
11:44 pm EDT

House Of Fraser Someone working there - following us

I went to house of fraser last week Tuesday around 7pm. A man was following and staring at me and my husband. I never experienced this sort of behaviour before. The man works there but didn't approach us, he just stared and followed us down the escalators. We felt uncomfortable. Once he saw that we saw him and our bag for which we purchased an item. Then he ran up the escalators. I didn't have time to go upto him and ask his problem. Also the people working at the middle floor seemed very unprofessional as they didn't offer help and no one was there at check out. I usually have a great experience at house of fraser but that day it seemed like new staff that haven't been trained well. All I know is that I have now got an negative experience from house of fraser - lakeside.

Desired outcome: I would like an apology and also staff to be trained better. We all know what good customer service is so why is it hard to implement it all the time.

Read full review of House Of Fraser
Hide full review
ComplaintsBoard
S
3:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

House Of Fraser Online order

I ordered a pair of trainers on 12th August and paid £7.99 extra for next day delivery. They didn’t arrive so I contacted them via email and was told they’d arrive by 19th August. Since then I have sent numerous emails and messages via the Facebook page and have had no reply. It is now 2:rd August, the money went out of my account on the 12th. I even contacted the courier Evri and they told me to contact the seller.

Desired outcome: To receive my order

Read full review of House Of Fraser
Hide full review
ComplaintsBoard
C
1:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

House Of Fraser Staff very rude and abuses towards me

Bristol Cabot circus store on 14th July 2022 at 11.20am

I visited this store with my wife and 2 babies in pram 1 is 1year old and other is 4month

My wife wanted to try on some shirts in fitting rooms so she wanted me to give her a options whether they were ok on her or not

At the time there was a young girl handling the fitting rooms I was stood up the top of the fitting rooms entrance with the pram and a coffee from cafe Nero in my hand which I just bought from inside your store

I wasn’t blocking the entrance and the girl didn’t tell me to move she was fine with it

My wife was trying on the shirts and came out to show me they was a bit tight then I turns to the older staff women who came to hang some clothes on the rails can you see please if you have either of these shirts in a bigger size she then looked at me and said Excuse me your not allowed to be in there nice get out I said ok I’m trying to move a double pram plus hold a coffee as well and she then clapping her hands at me and said come on hurry up chop chop I turns to her and said I am doing it next thing she go and get the security guard to come cause she said I was being rude to her

2 things I would like to point out

1) the young girl who was handling the fitting rooms why didn’t she tell me that I wasn’t allowed to Stand where I was which she didn’t say anything to me

2) the old women why did she have to talk to me with no respect and clap her hands at me and tell me hurry up when I have a double pram with 2 babies in

She should of understood that I was waiting for my wife while she was in the fitting room also my wife has disability she is profound deaf so I am her carer

When security came I was angry anyone would be

The women manager came over and she didn’t even seem to listen to my point of view she said that’s it now drop it and go

So I walked out

Later on in the day my wife went back to the store to change something she then felt like she was being targeted staff watching her every move when she came down to the ground floor where I was waiting by the shoe place to buy her come sandals

Security came over to us and said excuse me we have photos of you both which was taken without my consent also has my children in these photos which is breaking the law

Also when I asked why he called down the manager bloke who then came I told him what happened and how we are feeling like we are criminals

How there staff have treated us today

He said and their my friends and yeah I’m sticking up for them now get out my store and made the security escort us out

With 2 young children

This is absolutely disgusting

The staff are very rude

No respect or understanding

Just didn’t care at all about customer

Read full review of House Of Fraser
Hide full review
ComplaintsBoard
N
5:06 pm EDT

House Of Fraser Rude staff

House of Fraser, Lakeside, Essex - I’ve never felt so uncomfortable and belittled for returning and trying on shoes. The staff were incredibly rude to every customer and at one stage they all grouped together complaining about a member of staff not turning up, there were customers waiting at the time.

I tried on 3 pairs of shoes, but didn’t want to bother them anymore as it was clearly a chore for them.

What on earth has happened to this store with it’s once polite and helpful staff?!

I’ve been shopping at House of Fraser for years, but they’ve now lost a loyal customer.

Disgusting way to treat people!

Desired outcome: Sort your staff out, women with attitude problems should not be working in what was once a very pleasant department store.

Read full review of House Of Fraser
Hide full review
ComplaintsBoard
O
2:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

House Of Fraser Fiorelli bag purchase

Zero stars. Absolutely appalling in this day and age to refuse to refund a product purchased and returned within 48 hours, still in the packaging and with receipt. I will never shop there again and will advise anyone to avoid it entirely. Imagine, if M&S had this behaviour - I'm sure they'd be out of business or inundated with complaints. They cannot and should not be allowed to state "We are the leading, national premium department store group in the UK and Ireland" - absolute rubbish.

Read full review of House Of Fraser
Hide full review
ComplaintsBoard
J
3:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

House Of Fraser Bobbi brown blush

My daughter went to Lakeside shopping centre in West Thurrock on 25/03/22. She bought Bobbi Brown Blush for the Mother's Day. When she came home and show me the product it was saying powder. I told her that is the wrong product . We went next day to exchange the product . First the old lady(Maxian) told me that she doesn't work here. When we explained the issue. but said she can't help than I said to her I know you told me that you don't work here, so can I speak to the manager please . She told me she is the manager! (her name is Maxian) was shocked. A manager doesn't want to help to the customer saying " I don't work here"

She called her colleague(Roberta) she was sided with her without listening.

Also calling me "darling". My daughter was so disappointed! her 2 weeks pocket money went in the bin. What a horrible customer service!. I will stay away from House of Fraser.

Read full review of House Of Fraser
Hide full review
ComplaintsBoard
B
9:45 am EST

House Of Fraser Store manager of Victoria HOfF UK

Good afternoon
I attended your House of Fraser Victoria branch today at around 14.10 as I have been trying to swap a makeup product from Ester Lauder. I have been struggling to find someone who works on the counter for a few weeks now. Standing next to the counter on a stand was a lady who works at HOfF. She ignored me until I went up to her to ask if there was someone working there today. Her reply was "people have Covid nobody is here". I reply "oh, again" in response to nobody being there not in regards to the Covid pandemic simply because I have entered the store a number of times to no Estée Lauder lady being available. The lady became very rude to me and made no offer to help me with what I was looking for. I told her I thought she was being rude and she then refused to help me or talk to me. I asked for her name to which she refused to give "personal details" but told me she was the store manager and that she found my response rude and told me she did not tolerate rudeness in her store. My partner asked her why she thought I was being rude and her response was that my attitude was rude. Another lady from one of the counters was there to witness the exchange.

I attend your store quite a few times a month to purchase makeup, clothes and electronics/games and have had conversations with various staff who have all been so helpful and in fact I have had long conversations with many of your staff all positive. For some reason this lady in particular was so incredibly rude, I am very upset and I don't actually want to shop in your store again because I now feel as though if I go in there she will be rude to me again or not serve me. I cannot believe that that is appropriate customer service. I tried to speak with her and discuss the exchange and to explain my side of things in regards to her feeling I was rude and she just told me I was rude. I cannot believe that a store manager would behave in this way to customers.
I also now still have a makeup product purchased on the 18/12/2021 at 15.41 that I am trying to exchange for the right colour. So I would really appreciate some help in this matter.

Desired outcome: Refund or item exchange and for more customer service training

Read full review of House Of Fraser
Hide full review
ComplaintsBoard
G
2:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

House Of Fraser Bike

Purchased a bike, bike arrived and realised it was the wrong size. Contacted and sorted out sending it back for an exchange. Courier picked it up and delivery to house of Fraser got refused by the warehouse staff. Emails after emails and still no helpful outcome. I'm shocked by the poor customer service and lack of help I have received with getting this exchange. The best outcome now is a full refund.

Desired outcome: Refund

Read full review of House Of Fraser
View 0 more photos
Hide full review
ComplaintsBoard
J
10:34 am EDT

House Of Fraser Employee on men’s wear floor

I went into the Plymouth house of Fraser store to look at the menswear products. I asked the customer assistant if I could try on a jumper from the Hugo boss section the employee was quite rude. I then tried on the jumper and left the changing room. I went back to the Hugo boss section to see if there was a different size and the employee came up to me in a very abrupt way and basically shouted in my face that I shouldn't be leaving the changing with the product. I then in a very polite way explained that were were no customer assistants at the changing rooms therefore how was I supposed to know that I wasn't aloud to return to the Hugo boss section with the item I desired this woman then called the security guard and he started following me around the section looking at the clothes as if he was going to purchase a product. I feel like it's very unlikely I will return to the store as I was made to feel so uncomfortable I asked for her name and she told me it was carol in a very rude way

Desired outcome: Employee should be trained how to speak to people with respect

Read full review of House Of Fraser
Hide full review
ComplaintsBoard
S
4:38 am EDT

House Of Fraser Unbelievable

Unbelievable. They delivered my parсel and have no idea where. How do you like it? Very professional.
I doubt it's hard to find out where the package was delivered, couriers fill out forms and receipts, it's easy to find it. And only god knows what stops them from doing this. Maybe they are being too lazy?
They promised to refund, but it will take too many days. I never understood this. Why taking my money is a fast process, unlike its refund? Wild.

Read full review of House Of Fraser
Hide full review
ComplaintsBoard
R
3:53 am EST

House Of Fraser Beware and avoid!

I made an order and purchased something from www.houseoffraser.co.uk and did not receive it! This company is terrible, extremely unprofessional and a total joke. I contacted their customer service many times and finally found out that my order was delivered to the wrong address. Are you kidding me? I asked about my parcels location and they said they had no idea where it was delivered. When I asked for a full refund they said that was impossible. Then they said that it was my fault and claimed I gave them fake information. Why do I need that? I'm ready for everything just to get my money back. Beware and avoid!

Read full review of House Of Fraser
Hide full review
ComplaintsBoard
R
1:34 pm EDT

House Of Fraser Received Damaged Handbag

I purchased a Sonia Rykiel domino handbag for 686 GBP (which worked out to $1086 USD) on Sept. 2, 2015. I also had to pay customs/duty taxes of $164. (I live in New York). But when it arrived on Sept. 4, 2015, I immediately noticed that it was damaged - it was missing one of the crystals. I was very upset because I spent a lot of money for this bag and expected it to be in perfect condition. I immediately sent them an email, asking them to either replace it with an undamaged one (at their expense) OR provide me with a full refund of the purchase price, a refund of the customs/duty taxes, and a free-shipping-return label to send the damaged item back. They ignored my email for three days - and when they did respond, they sent me a "form" reply, telling me I had to pay the shipping costs to return the item - and that they wouldn't reimburse me for the customs/duty taxes. I think this is absolutely outrageous. ... Return shipping will cost me at least $50 - and I've already spent an additional $164 in customs/duty taxes. Why should I have to be out of pocket by more than $210 (USD) because of HOF's quality control sent me a faulty handbag? This isn't right. I certainly didn't order a damaged handbag. I would never have purchased this item if I thought they would be sending me a damaged one.

I think the HOF has both a legal and moral obligation to cover the return shipping costs and to reimburse me for the cost of the item and the taxes that I paid.

If anyone has any suggestions on how I can contact someone in senior management or the CEO's office to resolve this, I would greatly appreciate it.

The order # [protected]
Order date: Sept. 2, 2015
Date delivered: Sept. 4, 2015
Item: Sonia Rykiel black domino small stud hobo bag
Product Code # [protected]
Price Paid: 686 GBP
Customs/duty taxes: $163.89 USD.

I also have photos of the damaged handbag which I sent in my emails to them. But they never responded after the "form" reply.

I am attaching the photos as well as the receipt for the customs/duty taxes that I paid.

I would greatly appreciate your assistance in resolving this dispute.

J. Morrissey

Read full review of House Of Fraser
View 0 more photos
Hide full review
ComplaintsBoard
P
11:28 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

House Of Fraser Return

I bought a bridesmaid dress in house of Fraser unfortunately for personal reasons my friend can no longer attend wedding. I was obviously upset and had spent £170 on the dress so I took it back into the hop.it was bought on my mums credit card and the girl in the shop was able to call it up on her screen to show proof of purchase..she said that it was over 28days ago in a really rude tone and loud enough to draw attention.i was really embarrassed and ask if that was a problem..she took the dress hung it up behind the till and then said they would not do a thing to help..I asked was it even possible to get a smaller size or a credit note..she could not have been and more patronising and got the manger and 3 of her colleagues to tell me the same thing as they gathered around me..it was really embarrassing.i asked for the dress back and they shoved it in the bag..since coming to Belfast I have spent a lot of money in the shop and this has left me really angry as I have a dress I can do nothing with.. I then met as usual a really nice member of staff trying to sell me something and mentioned their wedding gift service but there is no way I could trust them again. Don't know how long they will stay in Belfast but they need to realise that customer service is the new competitive edge not stacking up quick sales.

Read full review of House Of Fraser and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
RarelyComplain
Warren, US
Nov 29, 2012 11:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Honey, if it was anything at all like the ugly lime green rag I had to wear to my best friends wedding and had ot pay 450 us dollars for it out of my pocket ...well nothing could be as bad as that except that I've had that rag hanging in my closet now for 22 years and I have to get reminded of that ripoof to this day every time I reach too far back in there... Oh...and her and her lovie dovie split 17 years ago. Hows that for a sob story? Take the thing back home and store it somewhere where you'll never find it. And then, never look back.

ComplaintsBoard
S
9:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

House Of Fraser refusing to change address and refusing to cancel card

this company have foreign nationals working for them who refuse to do anything you ask ie. refused to change my address details.
refused to close down account
refused to let me speek to a manager or supervisor. what should I do?.

Read full review of House Of Fraser
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
1:20 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

House Of Fraser everything

ordered from house of fraser 28th dec still have not received my order.After ringing on the 5th and complaining i was told by a Bernadette (manager?) she would speak to her manager and ring back that was a lie because I am still waiting for that phone call Their delivery tracking might as well be in a foreign language as the customer cannot understand it and looks as though the delivery is going around in circles?
i have been trying to ring them over the past 2 days to no avail all I hear is MOBI whatever number on the auto system I press have they gone into liquidation?
TERRIBLE TERRIBLE service or should I say NO service at ALL be careful!

Read full review of House Of Fraser and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
cookemary
burnham slough, GB
Dec 27, 2011 5:36 pm EST

I recieved gift vouchers for House of Fraser stores for a xmas gift.Very shortly after Xmas i was diagnosed with leukemia as spent several months in hospital having very nearly died. My recovery was very slow but thankfully i am now recovered and in remission. When i then went to spend my vouchers i was told they had expired. . I appealed to a supervisor in the High Wycombe store a man named James, who i might add was extremely aggravated by my request. He returned with another supperviser who told me the same thing .they had expired and that was it. when i said i didnt understand how a voucher could expire as they had the money and it hadnt, expired or evaporated somewhere The only thing James could come up with was"Then a member of your family should have spent them when you were ill and if i wasn't happy with things then contact the manager.
They have had the money for my vouchers and doubtless many others and i do not understand how they can say the've expired When the money is safely in there bank and going nowhere!.,

ComplaintsBoard
L
9:11 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

House Of Fraser Expired Gift Vouchers

Just tried to spend £30 in gift vouchers today 4 July 2010 at House of Fraser in Nottingham - an xmas present from 2 years ago. Was told they were invalid as they had an expiry date of 31 May 2010. Had no idea that gift vouchers could expire. Can't really see the difference between them and cash. In this case House of Fraser was given £30 in cash 2 years ago - they've had use of that money for 2 years but now refuse to honour the voucher. It seems pretty shonky to me!

I wonder how many other people make the same mistake resulting in a nice little windfall for House of Fraser. I bet they make thousands every year from poor suckers like me. Will definitely NEVER, EVER shop there again. If that's how they treat customers they won't get my custom again.

Shame on you House of Fraser - a pretty shabby trick!

Read full review of House Of Fraser and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
Shirigold
Lewes, GB
Aug 30, 2011 12:01 pm EDT

On MSN site, offer of winning £3k to spend in House of Fraser, however it goes to My Offers page which leads then to many places to enter in competition. I don't believe it is genuine and I cancelled soon after signing up. Scam - why not just connect to House of Fraser only.

W
W
wing_wing1
Northampton, GB
May 12, 2013 2:08 am EDT

I agree! Just realised that my vouchers (received from the birth of my daughter) has expired (in Jan 2013!) it seems unreasonable that they only honour it for 2 years

ComplaintsBoard
O
12:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

House Of Fraser Online scam

House of Fraser should win a prize for worst retailer of the year. After delivering a faulty item, instead of immediately exchanging it for a new one, they insisted in sending an engineer to look into it (less than 24h after purchase). The engineer came, but they now need extra 24h to process the problem, before they can arrange any exchange/return. According to Sale of Goods Act 1979, the consumer shouldn't ave to deal with the manufacturer, since the retailer is liable for breach of contract. Also, according to the same legislation, within 7 days the client has the RIGHT to exchange faulty good, without the company claiming the consumer is a big fat lier and is probably just moaning about the faulty item. Usually when I'm deceived I quickly give up pursuing the problem, because it's very tiring. But this time I'll go till the end and claim damage for breach of contract. Consumer, DO NOT BUY FROM THEM! They are great at selling, but after they got your money, that's it!

Read full review of House Of Fraser and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
M
M
Mrs Sandra Green
Northamptonshire, GB
Apr 10, 2023 4:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The quality and class of staff in Frasers, Rushden Lakes leave a lot to be desired. The rude loud requests over the tannoy to each other would not be allowed in M&S or John Lewis. So common and makes for a very uncomfortable visit to the store.

A
A
Andreia Estrela
, US
Dec 08, 2015 9:53 am EST

they have stolen money from my credit card an amount of 116 euros
never heard of them or enter or registred on their website
they are a scam
and the case was report to the autorithies

N
N
Navhuss
Sheffield, GB
Jun 30, 2022 11:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I can confirm that house of fraser would do such a thing they have lied and removed items from my basket saying that its out of stock within hours only to have temporarily froze the item the resolved at twice the amount I have had a online chat without any resolvement and find that they are to unexpectedly to charge you twice the amount without any clarification so expect the worst customer service also I was not able to even leave a 1 star they even try to force you to leave a five star rating a terrible company of criminals and fraudsters

ComplaintsBoard
F
12:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

House Of Fraser Shame, shame

I bought a wine cooler from House of Fraser that arrived today, to give to my husband next Tuesday as a birthday present. Two really bad things happened: 1) the door came broken 2) their website stated the colour is stainless steel, and I got a black one. They refused to come collect the item back and give me a new one. They would charge 100 pounds for it. They want to send an engineer to try and fix it (as if colours could be fixed). Now my husband is going to find a broken birthday present, since the engineer won't come in time. Regarding the colour, they keep saying that the manufacturer only makes black cabinets now. So we are facing an even more serious problem here: false propaganda. All the pictures in the website site are stainless steel, and it says COLOUR: Stainless Steel. So they pretend to be selling something that doens't even exist anymore. I will take legal action against them, because I don't want to keep this unit, and they are giving me no option. I have all the pictures and print screens from the website. I asked if they could give me a new one, not broken: would take a week, which is even more weird since they have next day delivery in their website for new purchases of this item. Shame on you House of Fraser!

Read full review of House Of Fraser and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
A
A
Amanda Akroyd
Sowerby Bridge, GB
Mar 16, 2024 2:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Ordered item on 17.02.24

Order no: HOF40000081689024 Value £89.99

Ist delivery "lost" by Evri

2nd delivery "delayed" at Evri

Asked for refund case no: [protected]

As soon as I asked for a refund House of Fraser stopped communicating with me.

I want a refund

Y
Y
Yas01
Preston, GB
Feb 25, 2023 8:50 am EST

I purchased a set of 3 suitcases, BIBA logo embossed 8 wheel. unfortunately I no longer have the receipt.

I have mostly used the small case on a regular basis however upon using the large case for the 'third' time the wheel has come off. Please see photo attached.

The large case alone cost approx £268 and to be able to use only 3 times...

View 0 more photos
D
D
Debbie Bushby
Brighton, GB
Nov 05, 2022 5:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

T0047A0152895935 this is my tracking number , either refund my account or deliver my order placed on the 9th. It is now the 30th and you have neither helped by telling me where my parcel is or offering a refund . The courier service tracking states they have it so why haven't I had it ? It is more than a fortnight late

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact House Of Fraser customer service

Phone number

+44 34 5602 1073

Website

www.houseoffraser.co.uk

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with House Of Fraser?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with House Of Fraser Customer Service. Initial House Of Fraser complaints should be directed to their team directly. You can find contact details for House Of Fraser above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about House Of Fraser. Discuss the issues you have had with House Of Fraser and work with their customer service team to find a resolution.