House Of Brides / deceptive sales tactics-poor customer service
Avoid at all possible costs! Horrible
I ordered my 5 bridesmaid's dresses from hob over nine months before my wedding and was told there was plenty of time, no need for a rush order. I paid over $250 for each dress, in full, up front, and explained one dress had to be shipped to arizona for alterations, as bridesmaid was attending college in phoenix. I told them wedding was two weeks before actual date, figuring this would give me plenty of time to ship the dress and arrange for local alterations. Starting about eight weeks before the actual wedding, I stopped by and called repeatedly, only to be told not to come in again, they would notify me. Three weeks before the wedding I started checking every day. When I called in tears three days before the actual wedding date, I was advised dresses had finally come in, although the consultant yelled at me in front of the whole store, that they had been sitting at their dock over a week. Bridesmaid had to fly in early for alterations as there was no choice but to have hob do the alterations due to the delay. She literally finished her final exams and boarded the plane for chicago 2 hours later. One dress was ordered in a size 8, arrived as a size 2. Bridesmaid was a size 4. Dresses had a corset back and even though we loosened it as much as we could, I still couldn't get the zipper up!. Alterations were expensive. And the too small dress split down the back seam half way through the reception! Consultants are rude. Alterations staff are worse, like I purposely ordered the dress too small and waited until the last possible moment for alterations. They don't call, they don't follow up, wouldn't track the order, and every little thing is an added expense. All dresses were paid in full over nine months before the wedding, and there I was having to pick up the dresses the day before the wedding. I would suggest making your own dress out of a potato sack before you even try this place! Horrible, horrible, horrible.
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