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Hour Choice / Bad service

1 United Arab Emirates Review updated:

I bought two Cruiser brand new watches from Hour choice and the very next day one of them found to be running late. Because of busy schedule I was able to contact them after three days only. Instead replacing them they took the watch to get it repaired. Al though I was ready to go for a high priced one with extra payment they objected as they told there is a scratch visible. Even after getting it repaired it went on to become late and now more than one month I'm still waiting for them to get my three day old watch repaired.

Li
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Comments

  • Ma
      4th of Feb, 2009
    0 Votes

    I agree with you.
    My experience is different on 31 Jan 2009, I ask the sales person to change the battery of my watch and he told me directly that this watch (Laura Biagiotti) is not their brand therefore he left me, I argue with him and he verify to his Manager and same he said that this is not their brand, really I want to explored but I told him that I will came back and show it to you the receipt.

    Imagine that they have no list of all the watch they have sold. Today I will came back to show it to them. If I can...

  • Ma
      9th of Feb, 2009
    0 Votes

    continued...

    I returned with a receipt that this watch was purchase in Hourchoice, but the salesman change his thought that this items was discontinued, therefore the service will be discontinued...
    Please take care for purchasing the brand for this shop and make sure that the brand will not be discontinued before you have purchase...

  • Mj
      15th of Feb, 2014
    0 Votes

    I bought a Kenneth Cole watch in ‘Hour Choice’ branch in Lulu Mussffah on 3rd week of Oct 2014. I had problem with date setting and submitted the watch for repair at ‘Hour Choice’ branch in Lulu Madina Zayed on 2nd week of Dec,
    So far (16-02-14) the watch was not repaired and I got two apologises sms on 29th Jan and 13th Feb 2014. I haven’t fully used the watch for two months and even after that it got such a major repair, I am really wounding the quality.

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