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Hotwire refuses to refund the money
I purchased airline tickets through hotwire.com for a holiday trip. The trip was cancelled by the airline and the airline agreed to refund the ticket price in late december. Hotwire refuses to refund the money to me because they are "waiting" for the airline to provide the check number of the refund. Hotwire knows how much money I paid and acknowledges that a refund was agreed to by the airline. At this point they are in possession of my original payment, plus the refund from the airline. Repeated calls to resolve the matter go nowhere, and I am not getting return calls by anyone with authority to fix the problem. This is unethical and hotwire employees should be ashamed.
The complaint has been investigated and resolved to the customer’s satisfaction.
About Hotwire
One of the key features of Hotwire is its opaque booking model, which allows customers to book travel without knowing the specific airline, hotel, or car rental company they will be using until after they have made their reservation. This model allows Hotwire to offer significantly lower prices than traditional travel agencies, as it allows airlines, hotels, and car rental companies to sell their unsold inventory at a discount without damaging their brand reputation.
Hotwire also offers a range of tools and features to help customers find the best deals on travel. The website's search engine allows customers to search for flights, hotels, and rental cars based on their preferred travel dates, destination, and budget. Customers can also use the website's "Deals" section to find the latest discounts and promotions on travel.
In addition to its online travel services, Hotwire also offers a mobile app that allows customers to book travel on-the-go. The app offers all of the same features as the website, including the ability to search for flights, hotels, and rental cars, as well as access to exclusive mobile-only deals.
Overall, Hotwire is a trusted and reliable online travel agency that offers customers a wide range of travel services at deeply discounted prices. Whether you're looking for a last-minute flight, a hotel room for your next vacation, or a rental car for your business trip, Hotwire has everything you need to make your travel experience as affordable and stress-free as possible.
Hotwire Customer Reviews Overview
Many customers appreciate the ease of use of the website, which allows them to quickly search for and book travel arrangements. The website's search filters are also praised for their ability to help customers find the best deals on flights, hotels, and rental cars.
Hotwire's competitive pricing is another major selling point, with many customers reporting significant savings compared to other travel booking websites. The website's "Hot Rates" feature, which offers even deeper discounts on hotels and rental cars, is particularly popular among budget-conscious travelers.
Customer service is another area where Hotwire excels, with many customers reporting positive experiences with the company's support team. Representatives are said to be knowledgeable, helpful, and responsive to customer needs.
Overall, Hotwire is a highly recommended travel booking website that offers great value and reliable service. Whether you're planning a weekend getaway or a longer vacation, Hotwire is a great place to start your search for affordable travel arrangements.
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1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Hotwire in the 'Complaint Title'. Be concise and clear about the problem you are facing.
4. Detailing the experience:
- Provide detailed information about your experience with Hotwire.
- Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response.
- Offer ideas and guidance on what information to include for users struggling to articulate their concerns.
5. Attaching supporting documents:
- Remember to attach any relevant supporting documents to strengthen your complaint.
- Avoid including sensitive personal data in these attachments.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking from Hotwire.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
- Ensure all details are accurate and effectively convey your concerns.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button after reviewing it.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.
- Stay engaged with the platform to track the progress of your complaint.
By following these steps, you can effectively file a complaint against Hotwire on ComplaintsBoard.com.
Overview of Hotwire complaint handling
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Hotwire contacts
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Hotwire phone numbers+1 (866) 381-3981+1 (866) 381-3981Click up if you have successfully reached Hotwire by calling +1 (866) 381-3981 phone number 0 0 users reported that they have successfully reached Hotwire by calling +1 (866) 381-3981 phone number Click up if you have UNsuccessfully reached Hotwire by calling +1 (866) 381-3981 phone number 0 0 users reported that they have UNsuccessfully reached Hotwire by calling +1 (866) 381-3981 phone numberUSA and Canada+1 (866) 468-9473+1 (866) 468-9473Click up if you have successfully reached Hotwire by calling +1 (866) 468-9473 phone number 0 0 users reported that they have successfully reached Hotwire by calling +1 (866) 468-9473 phone number Click up if you have UNsuccessfully reached Hotwire by calling +1 (866) 468-9473 phone number 0 0 users reported that they have UNsuccessfully reached Hotwire by calling +1 (866) 468-9473 phone numberUSA and Canada+1 (844) 207-0303+1 (844) 207-0303Click up if you have successfully reached Hotwire by calling +1 (844) 207-0303 phone number 0 0 users reported that they have successfully reached Hotwire by calling +1 (844) 207-0303 phone number Click up if you have UNsuccessfully reached Hotwire by calling +1 (844) 207-0303 phone number 0 0 users reported that they have UNsuccessfully reached Hotwire by calling +1 (844) 207-0303 phone numberFlights, USA and Canada+1 (855) 326-0772+1 (855) 326-0772Click up if you have successfully reached Hotwire by calling +1 (855) 326-0772 phone number 0 0 users reported that they have successfully reached Hotwire by calling +1 (855) 326-0772 phone number Click up if you have UNsuccessfully reached Hotwire by calling +1 (855) 326-0772 phone number 0 0 users reported that they have UNsuccessfully reached Hotwire by calling +1 (855) 326-0772 phone numberHotels, USA and Canada+1 (855) 677-0745+1 (855) 677-0745Click up if you have successfully reached Hotwire by calling +1 (855) 677-0745 phone number 0 0 users reported that they have successfully reached Hotwire by calling +1 (855) 677-0745 phone number Click up if you have UNsuccessfully reached Hotwire by calling +1 (855) 677-0745 phone number 0 0 users reported that they have UNsuccessfully reached Hotwire by calling +1 (855) 677-0745 phone numberCars, USA and Canada+1 (877) 787-7186+1 (877) 787-7186Click up if you have successfully reached Hotwire by calling +1 (877) 787-7186 phone number 0 0 users reported that they have successfully reached Hotwire by calling +1 (877) 787-7186 phone number Click up if you have UNsuccessfully reached Hotwire by calling +1 (877) 787-7186 phone number 0 0 users reported that they have UNsuccessfully reached Hotwire by calling +1 (877) 787-7186 phone numberCustomer Service+1 (417) 520-1680+1 (417) 520-1680Click up if you have successfully reached Hotwire by calling +1 (417) 520-1680 phone number 0 0 users reported that they have successfully reached Hotwire by calling +1 (417) 520-1680 phone number Click up if you have UNsuccessfully reached Hotwire by calling +1 (417) 520-1680 phone number 0 0 users reported that they have UNsuccessfully reached Hotwire by calling +1 (417) 520-1680 phone numberInternational+1 (417) 520-1693+1 (417) 520-1693Click up if you have successfully reached Hotwire by calling +1 (417) 520-1693 phone number 0 0 users reported that they have successfully reached Hotwire by calling +1 (417) 520-1693 phone number Click up if you have UNsuccessfully reached Hotwire by calling +1 (417) 520-1693 phone number 0 0 users reported that they have UNsuccessfully reached Hotwire by calling +1 (417) 520-1693 phone numberFlights, International
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Hotwire emailsmarketing@hotwire.com99%Confidence score: 99%marketingmedia@hotwire.com96%Confidence score: 96%Communicationsupport@hotwire.com95%Confidence score: 95%Supporthotelhelp@hotwire.com94%Confidence score: 94%supportaffiliate@hotwire.com86%Confidence score: 86%
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Hotwire address655 Montgomery St Ste 600, San Francisco, California, 94111-2627, United States
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I completed an on-line rental for an "economy" booking in Orlando for 6 days. Hotwire choose NU rental agency. The reviews are horrible and I don't believe Hotwire should be using them at all!. I called and asked for some help in canceling so I could have Hotwire book someone else for me. Got nothing but bs about policies. Horrible experience.
Hotwire would not refund my money on a hotel that had bedbugs and dirty as heck. The cleaning woman said they keep bedbugs
Extended stay in Greenville SC . The hotel managers was angry i wanted to leave,
I bought ticket but my mom died had to cancelled ticket was told to contact delta for refund.Back and forth for two months I sent all documents requested.Now hotwire won't approve refund.Spoke to Emily Jade from corporate and she was very very nasty and rude to me.She has no customer service skills.Shame on you hotwire I can't help my mother died
Hotwire booked me a hotel in Saint Petersburg with a hotel that was being demolished within a month. The room was disgusting so we never stayed on the agreement with Hotwire to refund my 166 usd. It never happened and that was years ago. I have reservations about the integrity of this company so buyer be ware.
Book a car rental online, Hotwire says this car is not available. No car and Hotwire charges me $1.00 for nothing. They do have the car but now it's more money. Fauls advertising. How many people do they do this to. Would be a great class action lawsuit to check into.
Hello,
I made a reservation through Hotwire to stay in Holiday Inn ST CUGAT, reservation [protected].
When I arrive in the hotel, they didn't find the reservation and I should pay my night. Holidau Inn contact you but never received news. Please credit me or solve this situation. C.CAMPION :campion.christophe@gmail.com
Booked a hotel through Hotwire. At the hotel reception I was told that they do not have any registration under my name and they can not let me in. Imagine, I was with family (two kids), took me two hours to reserve another hotel. After almost two months Hotwire is still researching. The customer service is beyond disaster.
Clerical error made me miss my flight and cost me 24 hours...4 hours on the phone...worst customer service of my 62 years on earth...probably going to sue unless i get my flight compef and 2 thousanf dollars compensation for lost time and
Damages...
I booked a room on April 2018 in New York city .And work issues arrive I was unable to make and call and cancel the reservation and until today ram waiting for the rembursment the customer service is terrible and the are acting like I am taking a loans from them .never ever buy from HOT =WIRE IS UFAWL COMAPNY.
I was charged $73.13 from hotwire and was charged $61.16 from University hotel. Please help. I was told to screenshot my bank statement from hotwire.