Hotwire / hotel

United States Review updated:

I booked Astor crown plaza hotel through Hotwire, when we check in at 7PM the room was not ready, we were asked to check back. Finally the room was ready close to midnight, the room without air conditioner. Manager were called, she promised that the rooms will be for free the first night but has to be refund back thru Hotwire. I won't be able to contact Hotwire customer service. The worst company in the world, they put you on hold for hours & purposely disconnected. Don't ever use this company for your travel need. ZERO STAR!

Jul 18, 2016
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  • Gu
      Jul 25, 2016

    every body have to take careful with this company, because if you don't want the hotel they show you, , never can canceled, they give to you a poor hotel with low cuality, , when you try talk ton customer service they see to you, no cancel any think, o send to you to the insurance company, , that company don't have nothing to do witth the cancel any reservation, never use HOT-WIRE to reservation any hotel car or fly, , no use that company please they hide the stupid rules, and you never know the true until you already reserved, that hotel is a low cualiity

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