Hotwire / hotel
I booked Astor crown plaza hotel through Hotwire, when we check in at 7PM the room was not ready, we were asked to check back. Finally the room was ready close to midnight, the room without air conditioner. Manager were called, she promised that the rooms will be for free the first night but has to be refund back thru Hotwire. I won't be able to contact Hotwire customer service. The worst company in the world, they put you on hold for hours & purposely disconnected. Don't ever use this company for your travel need. ZERO STAR!
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