Hotpoint
reviews and complaints

My washing machine is still under warranty and has broken already 3 times in total. I got a rude service guy out only to accuse me that I have damaged the machine. He did not open the machine only drained the hose to find a coin. It just shows what a poor quality appliance HOTPOINT.CO.UK sells to the consumer.

I had an engineer booked to reolace the seal on my washing machine door, when the engineer arrived with the new door seal ! he looked at my old seal and told me he wasnt authorised to put in the new one. However i told him thats what he was there for and that i would ring domestic and general and while i was on the phone to them he walked out the house! I told the woman on the phone what he did and she put me on hold to ring him, and when she came back she told me that she asked him to come back as thats what he was supposed to do and she said he told her he didnt have time, so what do we actually pay our insurances for? so she gave me the complaints phone number but no one answers the bloody phone.

Hotpoint are bad..mmm-k!

I bought my new home under 2 and a hlaf years ago...brand new, with 5 brand new hotpoint kitchen appliances...being an oven, hob, frdge freezer, dish washer and washer/dryer. Needless to say, the fridge freezer is the only item that ever functioned correctly and still works. I paid for all my warranties etc etc, for the last 2 and a half years. In that time, they have failed to fix my hob that does not light correctly, my oven which has broken functions, and as for the washer/dryer and dish washer...well, here begins the saga...

* Washer/dryer...broke down regularly...they never once came to repair it because I did not have the extended warranty number...why!...because they never sent the documentation that i reminded them they need to send, about a dozen times. So I married, and my wife and I spend 500 pounds on a new john lewis washer dryer...which by the way, is brilliant. So thats 500 pounds on my list so far, plus 100 pounds worth of warranty down the toilet.

* Next...the dish washer : never worked in the first place. Had to get repairmen in the week it was bought with the newly built home. 1 day fo work missed. 2 months later, the machine breaks down. a month passes, an engineer comes and gets it running. Day 2 of work missed.

3 months later, breaks down again. This time, repairman comes 2 months later. Day 3 missed.

a year passes, the machine breaks AGAIN. Dishwasher goes 3 months out of action. Tally of non-use now at 6 months, at 50 quid a year warranty...100 quids worth flushed. 2 months later, machine breaks down again. 2 months pas, day 4 of work missed. Machine lasts 3 months. Machine breaks AGAIN. This time, it takes 4 months for a repair man to arrive, he doesn't have the parts...needs new motor and heater...at least, and day 5 of work missed. Appointment 3 weeks later...he comes on the wrong day and I am not home. New apointment 2 weeks later...he gets the wrong day AGAIN. A week later, would you believe, hotpoint's idiot engineer fails to show a 3rd time. I have wasted 3 more days of work, I am furious...8 days work now missed. 4th time...he turns up, leaves, I switch ont he machine and it leaks in the ciruitry and blows all the fuses in my flat. Following week...he fails to show AGAIN...another missed day of work.

I go nuts at the services guy on the phone, he gets a different engineer to come that evening. He orders anpother new part, and a new appointment...today...I get a phone call at 10:30 saying he is not coming again...same ### as before. I am utterly furious. 5 missed appointments...10 days of work missed, and machine inoperable now for 7 and a half months.

In all that time, hotpoint are refusing to replace machines as per the contract, because they have to be written-off as irrepairable by the engineer...is that some sort of sick joke ? I have argued that 7 and a half months of NO use, and 2 and a half years of breakdowns, and the manufacturers themselves completely fail to get the damn thing working...what constitutes as irrepairable ?!?! The engineers state that they are not actually allowed to write-off a machine nad hoptpoint will not replace any. I record them on my cctv system stating that fact. I am now taking Hotpoint to small claims court :

* 10 missed work days : 2000
* Warranties for 5 machines for 2 and a half years, all of which contracts have been broken by hotpoint : 750
* New washer/dryer : 500
* New dishwasher : 300
* Court costs 150

***TOTAL sued for : 3700 pounds.
I will NEVER EVER EVER buy a hotpoint appliance ever again, and quite frankly, I want to do very bad things that bunch of utter ****s

i bought a hotpont washing maching from them and reported it faulty within 24 hours. they first insisted it had to be repaired but after a heated argument they agreed to deliver a new one. the delivery drivers then ripped my kitchen flooring. this has been going on since march 2011 and its now june and we are only now getting an offer from their insurance company for the floor and they are saying we have to pay towards it as the floor wasnt new. i tried to get help from comets managing director but he coulnt care less and was told by a person in his office that as it had gone to the insurance company, they would not get involved further. this has been the most annying frustrating experience of my life and i wouldnt use this company again if my life depended on it. in the end, they damaged my floor so why the hell should i have to pay a single penny towards getting it replaced. we are not trying to rip them off. we even got someone round to inspect the floor and make out a full insurance quote to show we were being upfront. didnt make any difference.

if i can offer one piece of advice to anyone thinking of making a purchase...DONT USE COMET, THEY ARE USELESS AND COUNDT CARE LESS ABOUT THEIR CUSTOMERS

I've had a larder freezer from hotpoint model fza84g for three yrs cost almost £300. Stopped freezing food 5 weeks ago now and since i took out extended warranty with domestic & general i thought all i got to do is call them out.. Hmmm that's where i was wrong i was provided number for hotpoint/indesit repair service and the first time call engineer arrived has agreed defrosted back of freezer then put it back together and said it was done allow 48 hrs for fan to start circulating cold air 48hrs later and still not freezing so called out engineer again only this time for the slot to be cancelled and re-arranged the 3rd time engineer arrived not much communication ordered parts so that put me into week 3 has each call took another week before they can fit you in at same time 4th appointment was made only for indesit to cancel the slot the morning the engineer was due to call taking the piss or what? I got told there wasn't a trained engineer on duty! Yh can you believe it? 5th appointment was made engineer phoned in sick so slot cancelled again! Can't believe it 5 weeks in total without a freezer and a family to feed.. When complaining to domestic & general all they said you will have to wait till friday! So i wouldn't advise anyone to purchase a policy from domestic & general cos they only use manufacturers and refused to provide another company for me to use to get the freezer repaired quicker. Friday came which is today 12/11/10 wow engineer turned up come with kit/parts only to open the kit for it not to have enough seal in for him to complete the repair so i now have to wait until next thursday for the parts and engineer to call back! Disgraceful they don't put customer satisfaction anywhere i have now ordered a new freezer that will be here for tuesday and cancelled my policy with domestic & general and i will never purchase another hotpoint/indesit product again and i wouldn't recommend either hotpoint/indesit or domestic & general to anyone! I can't believe it has taken this amount of time and the issue still remain unsolved! I filed complaint with domestic & general received one call back relating to complaint and promised another and still to this day i wait for the returned phone call. Extended warranties are a waste of cash keep your money and if the product breaks just replace it that's my advice to anyone reading this article.

I bought a Hotpoint/Creda double oven cooker in October 2009. On the morning of 25th April 2010 while cooking breakfast, I momentarily moved away from the cooker and there was an almighty bang. The grill had exploded shooting sparks and debris across the kitchen. Lucky I or another member of the family was not standing infront of the appliance. I telephoned Hotpoint the next day and gave them the model number, serial number and explained exactly what had happened. They were very apologetic and would send an engineer out that Thursday. The engineer arrived, took one look and said "You need a new grill". Bowl me over, I never realised that I said, and he just said that he would have to order one and return when he had it. The following Thursday (11 days without the grill), he arrived (hooray), 2 hours late and put in the new grill. I asked him about the automatic timer on the main oven and he tried to get this to work, but had problems and said that he would have to order a part for this and booked me a slot, which I was happy with, now that I had a working grill and could cook decent food. Bye to the engineer. Cooker switch on, grill not working. I phoned customer service and they tried to contact him but he was not answering his phone. They said that they could only book him in for the 13 May (18 days without a grill). I take the day off work, to be here when he arrived and recieve a phone call from Hotpoint to say that he wont be coming as the part he has is not functional and they could only book me in for the following Thursday, totalling 25 days until this is resolved. HOTPOINT ARE A SHAM, THEY SHOULD GET THEIR STAFF RE-TRAINED AND NOT FOB PEOPLE OFF WITH A 3 DAY CALL OUT WHEN THEY DONT HAVE PARTS.

I bought a hotpoint RLA84P fridge on 14/06/2017. Shortly after the guarantee expired the motor ran continuously and the contents froze. I paid £89.98 for a Hotpoint engineer to come out. He replaced the thermostat which did not correct the fault. He then thought it was a blockage which he cleared. The fridge worked for a while and then I realised the motor was running continuously again and food was freezing. The repair is covered by a 12 month guarantee so I rang for an engineer to call but I have to pay £99.98 up front and if the engineer agrees it is the same fault I will get a refund. I am not willing to risk losing any more money. I feel the fridge has an inherent fault and it is not fit for purpose.

I bought my new home under 2 and a hlaf years ago...brand new, with 5 brand new hotpoint kitchen appliances...being an oven, hob, frdge freezer, dish washer and washer/dryer. Needless to say, the fridge freezer is the only item that ever functioned correctly and still works. I paid for all my warranties etc etc, for the last 2 and a half years. In that time, they have failed to fix my hob that does not light correctly, my oven which has broken functions, and as for the washer/dryer and dish washer...well, here begins the saga...

* Washer/dryer...broke down regularly...they never once came to repair it because I did not have the extended warranty number...why!...because they never sent the documentation that i reminded them they need to send, about a dozen times. So I married, and my wife and I spend 500 pounds on a new john lewis washer dryer...which by the way, is brilliant. So thats 500 pounds on my list so far, plus 100 pounds worth of warranty down the toilet.

* Next...the dish washer : never worked in the first place. Had to get repairmen in the week it was bought with the newly built home. 1 day fo work missed. 2 months later, the machine breaks down. a month passes, an engineer comes and gets it running. Day 2 of work missed.

3 months later, breaks down again. This time, repairman comes 2 months later. Day 3 missed.

a year passes, the machine breaks AGAIN. Dishwasher goes 3 months out of action. Tally of non-use now at 6 months, at 50 quid a year warranty...100 quids worth flushed. 2 months later, machine breaks down again. 2 months pas, day 4 of work missed. Machine lasts 3 months. Machine breaks AGAIN. This time, it takes 4 months for a repair man to arrive, he doesn't have the parts...needs new motor and heater...at least, and day 5 of work missed. Appointment 3 weeks later...he comes on the wrong day and I am not home. New apointment 2 weeks later...he gets the wrong day AGAIN. A week later, would you believe, hotpoint's idiot engineer fails to show a 3rd time. I have wasted 3 more days of work, I am furious...8 days work now missed. 4th time...he turns up, leaves, I switch ont he machine and it leaks in the ciruitry and blows all the fuses in my flat. Following week...he fails to show AGAIN...another missed day of work.

I go nuts at the services guy on the phone, he gets a different engineer to come that evening. He orders anpother new part, and a new appointment...today...I get a phone call at 10:30 saying he is not coming again...same ### as before. I am utterly furious. 5 missed appointments...10 days of work missed, and machine inoperable now for 7 and a half months.

In all that time, hotpoint are refusing to replace machines as per the contract, because they have to be written-off as irrepairable by the engineer...is that some sort of sick joke ? I have argued that 7 and a half months of NO use, and 2 and a half years of breakdowns, and the manufacturers themselves completely fail to get the damn thing working...what constitutes as irrepairable ?!?! The engineers state that they are not actually allowed to write-off a machine nad hoptpoint will not replace any. I record them on my cctv system stating that fact. I am now taking Hotpoint to small claims court :

* 10 missed work days : 2000
* Warranties for 5 machines for 2 and a half years, all of which contracts have been broken by hotpoint : 750
* New washer/dryer : 500
* New dishwasher : 300
* Court costs 150

***TOTAL sued for : 3700 pounds.
I will NEVER EVER EVER buy a hotpoint appliance ever again, and quite frankly, I want to do very bad things that bunch of utter ****s.

i have always had hot point applyances and as i had my kitchen re done last year i wanted all new applances, i bought washing machine, tumble dryer, dishwasher, fridge.
after about 8 months i noticed rust on the front of my machine, when i looked closer it was in fact rust in the rim where the door closes i think it is the design of the door front, i didnt take out extra cover as i had my last machine for 10years and never had any problems, when i phoned hotpoint customer services, they were not intersted at all and said they have never heard of this complaint happening to any one else, and there was nothing they could do.
i have now found that my dishwasher and fridge have the same problem, rust in side the dishwasher, and on the door of my fridge,
so it must be a problem with the finishing i have the grafite grey finish.
there not 2 years old yet and im very dissepointed with hotpoint and will not be buying that make again.