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Hotels.om / Hotel Bucks are Bogus

1 MD, United States

After I booked a room in Ocean City, Md using Hotels.com I was sent two $20 Hotel Bucks vouchers. When we arrived in O.C. we werent given the beach front room that we paid for and was also put in a smoking room when we asked for non smoking. The hotel told me that was what I requested on Hotels.com and of course it wasnt. Hotels.com customer service rep didnt speak good english and kept putting me on hold so we just took the room. After complaining to Hotels.com the next week I was sent the Hotel Bucks and was told to just use book another stay at a hotel booked thru Hotels.com and write the booking number on the back and mail them in. Thats what I did...a month ago. I have not been credited in 3 to 7 business days as promised. Hotels.com is saying they have no record of sending me the vouchers or receiving them back and to call back in 30 days. I asked for a supervisor and was put on indefinate hold. After calling back twice again, I was told by someone who speaks even worse english that I have to wait 6 to 8 weeks for the vouchers to be processed and to call back AFTER that. An email to "Contact Us" on the Hotels.com website, got me several form letters apologizing and telling me how to use my Hotel Bucks. I've already did what they asked me to do with no results. In addition to Hotels.com di*ck*ng me, the Hotel that I stayed in which was the Hilton got me as well. They told me that the $100 deposit that they hold would be released in 3 business days. After it wasnt I called them and was told in 5 to 7 business days. Another call to the Hilton and the rep told me that the money was released the same day that I checked out and that it's the bank thats holding my money. Of course it wasn't the bank. Finally, 3 weeks after checkout my money was released by Hilton. Never using Hilton or Hotels.com EVER again. I'll spend my money elsewhere thank you.

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