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Hotels.com / bait and switch

TX, United States Review updated:
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They sent me some "hotel bucks" to make up for screwing me on a reservation for my "next" reservation thru Hotels.com. I made another reservation thru Hotels.com followed the directions on the "Hotel bucks" mailed them in for credit. WHOOPS! Here they come back with NEWAND DIFFERENT RULES! I called Hotels.com's customer service only to be insulted by them, being told "it's very simple if you'd just pay attention", theyrefuyse to give out their last initial, corporate telephone number or any help beyond the fact that you as customer are to blame! Never again! you get a better deal most times just going to the home site of the hotel you want to stay at. Beware these con artists.


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  13th of Jun, 2008
Agree Disagree 0 Votes
that is the issue, that most people does not even know what hotel they want to book, therfore, a database like hotels.com, expedia, orbitz, or someone else comes in handy, but people usually think that this companies are hotel owners, and they are not... this fact is explecit on the terms and conditions... so you sad people that has been "mistreated" and have gone trough "pain" by booking trough a third party booking service, you can call better bussiness, tell your grand mother, write a letter to the senate, or even the whitehouse, united nations, or whoever you think might need your vote for something, and you will not get anything else than one "slap right in the face", with exception of your grandma, she might give you two...

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Hotels.com Logo Hotels.com
Customer Service
Overall Satisfaction Rating

233 Reviews
5400 LBJ Freeway, Suite 500
United States - 75240
+1 417 521 0845
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