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4.1 4134 Reviews

Hotels.com Complaints Summary

52 Resolved
898 Unresolved
Our verdict: If considering services from Hotels.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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M
10:48 pm EDT

Hotels.com horrible customer service!

I was treated very rudely by a Days Inn Hotel manager in Monroeville, PA. This woman actually hung up on me in the middle of a discussion regarding rates. I was quoted a different rate by one of her staff (who was consequently fired) and she refused to honor the rate. She told me if I didn't like it I could leave! I have never been treated so badly in my 30+ years of travel!

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L
7:54 pm EDT
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Hotels.com hotels.com free night

I called hotels.com to use my free night which I collected after booking 10 nights. I had been told months ago that this free night would not expire. Tonight when I called, the customer service representative told me it wS expired and there was nothing she could do...really? The reason why I've used hotels.com is precisely for the book 10 nights, get 1 free. I spent $2000.00 and was looking forward to using my free night. I feel as if I've been robbed and scammed.

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D
3:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hotels.com getting a refund when the hotel was paid for but not available

Dear Hotels.com

I booked a hotel this evening. The confirmation number is [protected]. I paid for the room. When I arrived the girl at reception first told me she sent an email to me stating the hotel was full. I have. Ever received any such email. I rang to get a refund from your company. The woman I spoke to asked to speak to the hotel receptionist which I handed the phone to and your person spoke to the reception. After that she said she would get me another room. She put me into another woman who said she would again have to talk to the Reception of the hotel to verify . I said this had been done. She refused to accept this over and over again so I said I would just prefer a refund as it was getting late. She refused to do this so Ivranf again to speak to a man this time who out me onto another man who cross examined me for a long time then left me on the phone without speaking to me for OVER AN HOUR!
The phone then dropped out and I am writing this complaint instead .

PLESSE HIVE ME ANNIMMEDIATE REFUND YOU HAVE TAKEN MY MONEY AND AT A TIME WHEN THERE WAS NO HOTEL ROOM AT THAT HOTEL . This is fraud.
If so do not get an immediate refund I will report your company and have you dealt with accordingly.

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A
3:34 am EDT

Hotels.com customer service - hotels.com

After a 1-night booking for two rooms in Iceland, only one night came through on my Rewards account with Hotels.com. It took well over a week to sort out after a dozen emails from me! I received useless answers from a different person every single time! They kept repeating the same useless information and really gave me NO customer service at all! If only ONE person had taken charge of the case, it would have been done well, I'm sure, but their system of having lots of different people tarting over every time makes no sense! It caused me GREAT frustration, which I have never had with Booking.com. I shall think twice before using their site in future. Booking.com is much more efficient!

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M
2:18 pm EDT

Hotels.com charging full fees and refusing to refund

I booked with the Edinburgh Lodge Hotel in the west end last year 2016. They immediately charged my credit card. Due to unforeseen circumstances my wife was refused a visa to the UK for no reason other than they just refused it. The hotel then refused to refund my full 456 pounds for a 1 week stay (600 dollars)

They made excuses upon excuses, change of owner, we don't have a booking reference etc they Hang up, block you communicating with them and they refuse point blank to refund any monies.

Avoid this [censor] hotel like the plague they really are the worst hotel I have ever had the displeasure to deal with.

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M
12:49 am EDT

Hotels.com hotel is having major construction work

Dear all,

I have never made a complaint before. But this Hotel is currently undergoing a huge renovation, making it unbearable to use the pool, beach or any other amenities. They are running at minimum capacity in terms of staff, making several services not available! The noise level is higher than at the 5th Ave in NYC!

I'm heavily disappointed by Hotels.com for not having it clearly pointed out during the booking process. It's definitively a >800USD ripoff (31USD additional resort fee per day)! I expect an official statement and some kind of compensation.

Looking forward hearing from you

Regards
Marcel Haefliger

Gesendet mit der GMX Mail App

On 9/12/17 at 18:00, Hotels.com wrote:

> [https://www.hotels.com/?pos=HCOM_US&locale=en_US&rffrid=eml.hcom.US.410.00.2017.09.13.src00.00.00.0000.0000.00.0000.DD01.kwrd=HDR.TR.RTR.eml.0.0.hcomlogo]
>
> Happy with check-in?
> [https://reviewsvc.expedia.com/reviews-api/response/save/HCOM/59b645e70107600d71b42c75/1/1?locale=en_US&%%=WAT('OmnitureV5')=%%][https://reviewsvc.expedia.com/reviews-api/response/save/HCOM/59b645e70107600d71b42c75/1/2?locale=en_US&%%=WAT('OmnitureV5')=%%]
>
> Happy with your room?
>
> Happy with the hotel location?
> We'll share your review and name with the hotel but keep all your other information private.
>
> Manage your preferences[https://pages.mail.hotels.com/page.aspx?QS=330c754b5e92df74b01ee5733523ad0ec6c135d4f59a4284db7b731d9a99b0e1&SubscriberKey=marcel.haefliger@gmx.chHCOM_USen_US]
> [https://pages.mail.hotels.com/page.aspx?QS=330c754b5e92df74b01ee5733523ad0ec6c135d4f59a4284db7b731d9a99b0e1&SubscriberKey=marcel.haefliger@gmx.chHCOM_USen_US]Privacy & Security[https://www.hotels.com/customer_care/privacy.html?pos=HCOM_US&locale=en_US&rffrid=eml.hcom.US.410.00.2017.09.13.src00.00.00.0000.0000.00.0000.DD01.kwrd=FTR.TR.RTR.eml.0.0.privacy]
> [https://www.hotels.com/customer_care/privacy.html?pos=HCOM_US&locale=en_US&rffrid=eml.hcom.US.410.00.2017.09.13.src00.00.00.0000.0000.00.0000.DD01.kwrd=FTR.TR.RTR.eml.0.0.privacy]About Hotels.com[https://www.hotels.com/page/about-us/?pos=HCOM_US&locale=en_US&rffrid=eml.hcom.US.410.00.2017.09.13.src00.00.00.0000.0000.00.0000.DD01.kwrd=FTR.TR.RTR.eml.0.0.aboutus]
> [https://www.hotels.com/page/about-us/?pos=HCOM_US&locale=en_US&rffrid=eml.hcom.US.410.00.2017.09.13.src00.00.00.0000.0000.00.0000.DD01.kwrd=FTR.TR.RTR.eml.0.0.aboutus]Contact Us[https://service.hotels.com/en-us/?pos=HCOM_US&locale=en_US&rffrid=eml.hcom.US.410.00.2017.09.13.src00.00.00.0000.0000.00.0000.DD01.kwrd=FTR.TR.RTR.eml.0.0.contactus]
> [https://service.hotels.com/en-us/?pos=HCOM_US&locale=en_US&rffrid=eml.hcom.US.410.00.2017.09.13.src00.00.00.0000.0000.00.0000.DD01.kwrd=FTR.TR.RTR.eml.0.0.contactus][https://service.hotels.com/en-us/?pos=HCOM_US&locale=en_US&rffrid=eml.hcom.US.410.00.2017.09.13.src00.00.00.0000.0000.00.0000.DD01.kwrd=FTR.TR.RTR.eml.0.0.contactus][https://service.hotels.com/en-us/?pos=HCOM_US&locale=en_US&rffrid=eml.hcom.US.410.00.2017.09.13.src00.00.00.0000.0000.00.0000.DD01.kwrd=FTR.TR.RTR.eml.0.0.contactus][https://service.hotels.com/en-us/?pos=HCOM_US&locale=en_US&rffrid=eml.hcom.US.410.00.2017.09.13.src00.00.00.0000.0000.00.0000.DD01.kwrd=FTR.TR.RTR.eml.0.0.contactus]
> You are receiving this email because you booked your hotel through us. Hotels.com will process the personal data collected from you in accordance with our privacy policy[https://www.hotels.com/customer_care/privacy.html?pos=HCOM_US&locale=en_US&rffrid=eml.hcom.US.410.00.2017.09.13.src00.00.00.0000.0000.00.0000.DD01.kwrd=FTR.TR.RTR.eml.0.0.privacy].
> This email was sent to: marcel.[protected]@gmx.ch
> © 2016 Hotels.com, L.P. All rights reserved. Hotels.com, the Hotels.com logo, the Hotels.com Rewards logo, Hotels.com Rewards, The Obvious Choice and Captain Obvious are either registered trademarks or trademarks of Hotels.com, LP in the U.S. and/or other countries. All other trademarks are property of their respective owners. CST [protected]. 5400 LBJ Freeway, Suite 500, Dallas, TX 75240

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J
9:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hotels.com reservation cancelled on me

During the recent devastation of Hurricane Irma that has hit Florida, my family and I, including our pets, were left with no power or running water and damaging areas near my home. We bounced around from hotel to hotel for the 2 first days (every hotel in a 25 mile radius sold out). After finally finding the Days Inn of Altamonte Springs Florida on Hotels.com site, showing available rooms and all amenities my family desperately needed, I immediately booked and had a sigh of relief. Upon arriving and trying to check in yesterday 9/13 at 6 PM, the front desk rudely advised me they have not had power since the hurricane hit on 9/10. No one called to notify me or stop me to let me know this. All that time WASTED thinking I had a room for my family for the week since the power company estimated 2 weeks of no power or water. I could've been researching other hotels that were possibly getting rooms available or getting cancellations to open up for people in desperate need. I think this is a complete embarrassment on Hotels.com behalf for doing this and I hope many other people didn't have to experience the let down I felt to try to provide for my family during this horrible time of need. Hotels.com blames the hotel and the hotel blames the booking site? How is this acceptable. You should be ashamed. When I called Hotels.com to ensure my reservation was cancelled since no one called, emailed or otherwise, the Rep didn't even try to ensure I had another hotel or make any type of accommodation for me.

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P
6:46 am EDT

Hotels.com my hotel reservation that I am not getting refundex

I booked a hotel under stress from Hurricane Irma. It was Thursday if last week confirmation [protected]. I live 5 hours away in Jacksonville, Florida and in an attempt to avoid the hurricane coming for me, I booked the room in Destin, Fl for my family and I. Well, Friday the storm shifted West and I could no longer travel ti destin. My credit card was still pending and hotels don't com said I can't get a refund. Apparently the hotel would allow it. I really need this refund as I was in desperate times. I still don't have power at my house and the $800 hotel that I never used is money that is much needed. Also, almost $300 of the fee was for a cleaning fee? I never even checked in, so surely at a minimum I should not have to pay that. I need hotels.com to make this right, because I trust hotels.com and use you every time I need a hotel.

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G
5:49 am EDT

Hotels.com hotel I booked was already filled booked

DISAPPOINTMENT: After years using and recommending hotels.com, I had a horrible experience during my trip to Italy. We used the hotels.com APP to book a 2 nights hotel (total 220 euros!) and thought the hotel was sorted out. We arrived from a day of driving around 9:30PM to find out the hotel was fuelled booked and they sent us to an apartment in another building. The apartment was nice, however, it didnt have the amenities I was looking for in a hotel. After travelling in europe and staying in airbnbs, we were looking forward to staying in a hotel! The apartment was in an SUPER old and dark building, on the 3 floor (we had huge bads and my 60 year old mother to carry up).
I called customer service asking for assistance and it only got me more frustrated. After explaining, someone from customer service called the hotel and while I was on hold, I got a message from my bank with the hotel charge on my credit card... they got the call and charged my card right away..
After 33 minutes in a call, the representative then transferred me to another dpto. There, they started over again and I could not believe when the new representative said there was NO NOTES in my case, so I had to explain all over again and they would need to call the hotel again..
Terrible customer service and I am still sitting in the apartment on the old building.. if I wanted an apartment I would have stayed with airbnb.
Hotel reservation number: [protected]
Thanks,
Graziela Rodrigues

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M
10:42 pm EDT

Hotels.com won't change the check in date on my hotel. the hotel doesn't have running water or power because of hurricane irma.

I made a reservation through hotels .com for a hotel in Hollywood fl.. The hotel was hit by Hurricane Irma and doesn't have running water or power. Hotels.com wont let me change the check in date for three days later. I even said that I would extend my stay for three days to make up for the difference.They are charging me for a service that they can't provide. How is this a fair business practice. And they have charged me for a full month even though I can't stay there. They said there is no way that they can refund my money. Would you pay me 3300.00 dollars for a service that I didn't provide you. No you wouldn't.

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A
10:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hotels.com booking through pelican stay at hotels.com (fraud/extreme noise/no customer service)

In May 2017, I booked a future stay from September 12-16, 2017 at the Boston Harbor View Luxury Suites, "managed" by Pelican Stay, at 1 Park Lane, Boston, MA 02210.

In May, I was charged $250 but not sent a receipt, none posted on Hotels.com, which said nothing would be charged until I checked out. I called Pelican Stay requesting a receipt twice, and was never sent on.

On August 17, 2017, I was charged $1, 317.16, again no receipt and no notice of this at Hotels.com. This is a business trip and they require receipts. Now, I checked into the apartment building and it's NOT A HOTEL! And, there's loud rock music all night!

AND, even though Hotels.com said for 5 months my bill would come to $1, 617.16, as of TODAY, it says my total bill will be over $1, 700 for only 4 days stay. Needless to say I would never book a hotel for a non-profit corporation for $400+ a night.

There is something incredibly shifty about Pelican Stay. If there is not some kind of refund or help from Hotels.com, then I will never in good conscience book with them again. Thank you for your time. Please ask Hotels.com to stop working with Pelican Stay. They are horrible.

Thank you, Anna Cody
[protected]@hotmail.com
Cell: [protected]

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S
12:46 pm EDT
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Hotels.com customer service

Dear Customer Services,

Reservation or booking reference: [protected],

I am writing to you to raise an issue about Hotels at Hotels.com on September 12th, 2017.

I called and waited onhold for a while, finally i got someone and explained that i needed to talk to the manager called Rebecca that i spoke to for over an hour the night before to resolve an issue we spoke about..she was supposed to send me an email but didnt.. I was told by the lady that only customer service can lookup who i last spoke to via my membership details... so i sat onhold again for a long time then someone from customer service answered and i explained to him the same situation and gave them the name Rebecca which is a manager there and he said that helps alot and he will put me on hold and asked the superviser and find her for me.. Then a lady called Anna that said she is a manager answered and told me what i would like? I explained that he said he would put me through to Rebbecca and why has he put me through to an Anna? She just keeped ignoring me and repeating herself to try and get rid of me and said she will hang up on me after all the waiting ive done and then just hung up without any help at all! wasted my time and also have a booking that i made yesterday wich i totally regret booking with them.. I dont want to use it and i want a refund for all the headache i also need to make another booking but iam stuck now cause i dont want to use them as they have no customer service whatsoever and iam scared on relying on them while im overseas.. I have been with them for so many years My membership number is [protected].

refund of my reservation or find the manager on my notes that i spoke to last to resolve my issue.

I look forward to a prompt response.

Please reply to my Resolver email account as I would like to keep all of my communications in my personalised complaints case file.

Yours faithfully

Salman Dayoub

Reference: +[protected]
Address: 5 boardman st, , Yagoona, , 2199

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B
5:39 pm EDT

Hotels.com payment not received

I had a booking with Meininger in Brussel (booking number [protected]) on the 20 August 2017. I arrived there around 6:00pm. I was surprised to find that we can almost not breathe inside of the room. Because there is no air condition so I asked the front desk if they can open the window for us, but people told me the manager took all the key away and no one is allowed to open the window at all! We felt we can not breathe in such environment so we want to cancel the booking, however our request to refund were denied because they said it is past 6pm. It is ridiculous since we arrived there only few minutes ago!

We really felt bad inside the room because we can not breath at all without leaving the door open, so we have to leave the hotel without refund.

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K
6:16 pm EDT

Hotels.com hotel price

Hi there,

I would like to bring my feeling of disappointment to your attention!

I have booked with hotel.com Akra V hotel, from 01/09 to 03/09, 2 nights with breakfast included for 204€ - reservation confirmation [protected]. I have extended my stay by one night and paid 101€ (Reservation: [protected]) but only to realise there was no breakfast included! I have checked with the reception and the price if booked directly with the hotel would be the same but with breakfast included.

I hope you can help me on fixing this, by either cancelling the reservation and refund the full amount of one night so I can book with the hotel direct. Or by adding breakfast to the reservation?

The message on your website mentions a 35% discount on the hotel price? But when I asked the hotel they offered me directly your discounted price! Can you kindly explain why do you post such wrong information?

Many thanks in advance for the quick response.

Karim

Email: karim.[protected]@gmail.com

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A
11:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hotels.com reservation cancellation

I misplaced my cancellation # and called Hotels.com where I was advised that the hotel would have to release the reservation in order for Hotels.com to cancel. I spoke to John the owner of the Waldo Emerson Inn, Kennebunkport, Me. He was lovely and gracias and said he would release it. I called back and spoke with another reservationist who said to hold on while she called the hotel. She returned and said the hotel won't release the reservation. I called John who said that is a lie and not what I said and yes I will release it but they just want their 30% commission and dont help customers and dos hotel's reputation suffers from these situations and its not the first time. I am in PR in Los Angeles with a Fortune 500 company and about to release this information on all my personal and professional social media platforms. Please contact me and advise how you can remedy this in the next 24hrs as the hotel owner knows he can use the room and help me and hopes we come visit another time. Thats called "smart customer relationship building " Thank you, Wayne

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G
6:38 pm EDT

Hotels.com tried to cancel due to protest marches in berkeley

I made a reservation on the Hotels.com website for Saturday 26th August 2017 for one night, reservation number [protected] on Thursday 24th August I found out there was going to be protest marches in the area we was due to be going.

I phoned customer services to see if I could change this to Saturday 2nd September as I was worried about the protest, after a long time on the phone I was told this was not possible, reason was (it was a free night) this was due to staying at other hotels and got a night free. Also I was told that the hotel said if I was to do this it would cost me $259 to do, no one cared for our safety. I phoned again the next day and again got the same ridiculous response.

I found myself a way to cancel this reservation and now lost my free night, I think this is a disgrace that nobody would help unless I paid $259 to change all I wanted to do was put it back a week, as again I was worried about the protests, I certainly won't be using Hotels.com again.

I understand it shows on the booking no refunds if I cancel, but surely protest marches was not something I expected and was thinking about our safety.

Thank you

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M
3:21 am EDT

Hotels.com bad experience

I am frustrated. I booked a room and paid for breakfast. Within 2 hours I got an email saying that my booking is no longer available and they advised me to find something else. well, that was obvious. But all of the accommodations I got were cancelled by the guesthouse. what a bad attitude.
I don't want to use this service unless they learn how to treat customers.

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12:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hotels.com reservation services

I booked a hotel at Oak Tree Inn, Lincoln, Ne through hotels.com for Aug 18-Aug 20th. I get to Oak Tree [protected]@ 5:30 to check in...my event was scheduled to start @7:30. I was told when arriving at Oak Tree, that all of the hotels that were booked through a 3rd party were released, because they were overbooked and I should have received an email stating what took place and that hotels.com would find another hotel for me.(i did not receive that email) I called, and was told there was another hotel available 2 miles away at Travelodge, there rates were more expensive, but hotels.com would honor the original rate of $173.92 that I was quoted and would pay for the difference. The call rep took my cc to confirm reservation at new hotel. Once I got to Travel lodge they authorized my card for $192. The next day, I decided this hotel was nothing near what I had originally booked. I went from a 4star hotel to a 2star hotel which made me and my son very uncomfortable. I went to the front desk while speaking to Gray (10:36a 8/19) from hotels.com to advise about the extra charge and to see if I could check out early, at the front desk I spoke to Gayle (manager) I asked if I could check out and only be charged for 1 night. She stated yes, as long as hotels.com had no problem with that. Gray put me on hold and contacted the hotel to confirm it was okay for me to check out early and only be charged for one night. Gray got back on the phone with me and said to send a receipt from the hotel to confirm the one night and that I checked out. I emailed my receipt right away and received a confirmation and case #[protected]. Once I checked out Travel lodge credited back the $192 and charged me $96.02 for one night. However, I still was charged by hotels.com for $173.00. So doing a little math here, I should have only been charged $86.96 (half of $173 for one night) hotels.com would cover the difference of $9.06 from the rate I was charged by Travel lodge which means I should be credited $182.98 from Travel lodge or at least credit me back the $173.00. I called this morning 8/23/17 @ 10:57a to check the status of this issue and Sonny was no help. He was not listening, he stated he needed to contact Travel lodge to confirm it was okay to check out early which Gray already did when I checked out, Sonny also said he needed to speak to Travel lodge to have them refund the $96.02. I was on the phone with Sonny for 30 minutes and nothing was resolved. Sonny also stated that the previous rep I spoke to (Gray) did not document the file. Which really upsets me. The most difficult thing for me is, this was supposed to be a back to school trip for myself and my son, it was the 1 year after my grandmother had passed and her birthday was Aug 19th. Trying to have a great time and not be an emotional mess, but dealing with this hotel issue was really frustrating and was to no fault of ours. Our whole time in Lincoln we had a blast, but the hotel situation put a damper on my bank acct and my Friday prior to my event. I need this to be resolved ASAP. I am a single mother who does not have extra money in my account to cover mistakes.

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12:36 pm EDT

Hotels.com rewards program

I have had issues with locked nights on two separate occasions. The first time my issue was resolved within one phone call. The second time this happened I called customer service 4 TIMES! I am currently on hold, AGAIN, with them as I am composing this email. The issue appears to be a few stays that I paid at the hotel and still need to be verified. This is understandable, however, I have been trying to get this resolved for already THREE weeks now, and my stays in question happened well over 30 days ago. I use this booking service quite frequently and accumulate many nights. My suggestion was to set aside the nights in question and combine the approved nights to open up my DUE rewards. On my THIRD attempt at a resolution to this headache, I was assured my nights would be "unlocked" within an hour. After an hour had passed I checked my account, and saw that one night was in fact unlocked, however over 20 nights were removed. As you can imagine, I FREAKED OUT! I called back in immediately and was just reassured tat within another hour my nights would be put back and my rewards nights made available. I love the concept of this rewards program, but the inconvenience has made me look elsewhere for my hotel bookings for the future.

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M
6:19 am EDT

Hotels.com howard johnson whyndam im very upset

well see this is what happens I was cool with the first night guy that was here even though it took him so long and I was the first one there to get checked in before the other people just came in he's not he knew that I had to go find him and so tired I just want to relax cause you know I have had issue apparently I had to get away from home and I get here I have to wait three people in front of me when I made reservations online then I didn't know I had to carry my own furniture and walk around in and look for coffee pots and all this other stuff like I had nothing in my room And the guy who's on now he's a real [censor] he asked so sweet and nice and [censor] but he doesn't care and I'm very upset with him I try talking to him and he was just who he was ignorant as you don't treat hotel guess this way but I had to carry my own microwave in I had to carry all my own stuff and this is [censor] my body hurts I don't who I mean it's always broken in the apartment I'm like [censor] I thought it was nice to say that I get to look overlook the marina and stuffing and I got this guy [censor]ing tell me like he didn't know I'm I guess I showed him my key and told him on the gas can I have some coffee I asked for all my stuff I had nothing in here my bathroom fan oh my god my bathroom fan is broke or something I had to find a remote control in a hole of the room we walked around for like about 45 minutes I had to carry all the stuff to my room DO YOU WANT me to carry the fridge raider I said I don't need that and then but he was cool he wasn't you know who to try to help me up when I get to so the guy the new the new guy on and you know he had the nerve they treat me like dirt I spent thousands of dollars on hotel rooms this is not to my liking I mean I can show you I can take a video of it in my toilet clog my shake the fan is the shower the shower is nasty I can't believe I spent money on this I thought I was getting a good spot like always said it was new owner So I said I'm a go check it out seems nice note or overlook the marina hot tub Mike OK nice pictures these rooms I mean the rooms are nice till I get in here and I got like some old Jeanie [censor] genie of the lamp [censor] like it is very bad I did not like the money and I do not like the way I was treated it took me a while evening on the door that he has baton his head like he was going to hit somebody like if I was one of these crazy people out here I'm at artist I make music this is my time I get a piece of mine at night I just can't believe people you have working here I said he's a light Knupp on his gas oh I have a remote control for the TV yet I had to go find the remote control research all these abandon roomsAnd then how my god this is the worst part I had to carry up all the stuff I cannot believe I did it I'm gonna stay here but I'm's I was just want to relax make money to get a piece minus what I do it's been a lot of money and hotels and this [censor]ing place is not right that they should be fired I swear he had a Tayser in his hand up a time and you tell me oh well sir you're the one walking around here this time is three and one OK and you don't know me you don't know how I do things every day and I program how dare you compare me to one of these call my God I can't believe this I walk to McDonald's close hungry their clothes and will give Robbie on the street like your toes a piece of [censor] now you don't want my [censor]ing money back I want a nicer [censor]ing accomadition

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Hotels.com Customer Reviews Overview

Hotels.com is a popular online booking platform that offers a wide range of accommodation options to travelers around the world. With a user-friendly interface and a vast selection of hotels, resorts, apartments, and vacation rentals, Hotels.com has become a go-to site for many travelers looking for affordable and convenient lodging options.

One of the most significant advantages of using Hotels.com is the extensive selection of properties available on the site. Whether you're looking for a budget-friendly hotel or a luxurious resort, you're sure to find something that suits your needs and preferences. Additionally, Hotels.com offers competitive pricing, making it an excellent choice for travelers looking to save money on their accommodations.

Another positive aspect of Hotels.com is the site's easy-to-use interface. The platform is designed to be user-friendly, allowing travelers to search for and book their accommodations quickly and easily. The site also offers a range of filters and sorting options, making it easy to find the perfect property for your needs.

Hotels.com also offers a rewards program that allows users to earn free nights and other perks for their bookings. The program is easy to use and offers significant benefits for frequent travelers.

Overall, Hotels.com is a reliable and convenient platform for booking accommodations. With a vast selection of properties, competitive pricing, and a user-friendly interface, it's no wonder that so many travelers choose to use Hotels.com for their lodging needs.

Hotels.com In-depth Review

Website Design and User Experience: The website design of Hotels.com is clean and user-friendly, making it easy to navigate and find the information you need. The search function is intuitive, allowing you to filter results based on your preferences. The overall user experience is smooth and efficient, ensuring a hassle-free booking process.

Booking Process and Availability: The booking process on Hotels.com is straightforward and quick. The website provides real-time availability, allowing you to easily find and book hotels that suit your needs. The confirmation process is prompt, and you receive all the necessary details via email. Overall, the booking process is seamless and reliable.

Pricing and Value for Money: Hotels.com offers competitive pricing and great value for money. The website provides a range of options to suit different budgets, from budget-friendly accommodations to luxury hotels. Additionally, Hotels.com often offers special deals and discounts, allowing you to save even more on your bookings. Overall, the pricing is reasonable, and you get good value for your money.

Customer Service and Support: Hotels.com provides excellent customer service and support. The customer service team is responsive and helpful, addressing any queries or concerns promptly. They are available 24/7, ensuring assistance whenever you need it. Whether it's a change in booking or a request for additional information, Hotels.com's customer service is reliable and efficient.

Hotel Selection and Quality: Hotels.com offers a wide selection of hotels across various destinations. The website provides detailed information about each hotel, including amenities, photos, and customer reviews. This allows you to make an informed decision and choose a hotel that meets your preferences. The quality of the hotels listed on Hotels.com is generally high, ensuring a comfortable and enjoyable stay.

Loyalty Program and Rewards: Hotels.com has a loyalty program called "Hotels.com Rewards." This program allows you to earn rewards nights for every 10 nights booked through the website. These rewards can be redeemed for free hotel stays, providing added value to frequent travelers. The loyalty program is easy to join and offers great benefits for loyal customers.

Mobile App Functionality: Hotels.com's mobile app is user-friendly and offers a seamless booking experience on the go. The app allows you to search for hotels, compare prices, and make bookings easily. It also provides access to exclusive mobile-only deals, ensuring that you get the best prices. The app's functionality is smooth, making it convenient for travelers who prefer booking through their mobile devices.

Additional Features and Services: Hotels.com offers additional features and services to enhance your travel experience. These include the option to book flights, car rentals, and vacation packages, all in one place. The website also provides helpful travel guides and recommendations, helping you plan your trip effectively. These additional features make Hotels.com a comprehensive platform for all your travel needs.

Transparency and Trustworthiness: Hotels.com is known for its transparency and trustworthiness. The website provides accurate and up-to-date information about hotels, ensuring that you have all the necessary details before making a booking. The customer reviews on the website are genuine and reliable, giving you insights into the experiences of previous guests. Hotels.com's commitment to transparency and trustworthiness instills confidence in users.

Overall Rating and Recommendation: Overall, Hotels.com is a reliable and user-friendly platform for booking hotels. With its intuitive website design, competitive pricing, excellent customer service, and wide selection of hotels, it offers a seamless booking experience. The loyalty program and additional features further enhance the value provided by Hotels.com. Whether you're a frequent traveler or planning a one-time trip, Hotels.com is highly recommended for its reliability, convenience, and overall quality.

How to file a complaint about Hotels.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hotels.com. Make it specific and clear, such as "Incorrect Billing on Hotels.com Reservation" or "Unresponsive Customer Service at Hotels.com".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as booking issues, customer service interactions, discrepancies in charges, problems with the hotel stay, or any misrepresentation of hotel amenities. Be sure to:

  • Describe the nature of the issue with Hotels.com in detail.
  • Include any relevant transaction details, such as reservation numbers, dates, and amounts.
  • Explain the steps you have taken to resolve the issue and any responses received from Hotels.com.
  • Discuss the personal impact of the issue, such as inconvenience, financial loss, or disruption to your travel plans.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with Hotels.com. Do not include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from Hotels.com, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically achievable and clearly expressed.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Hotels.com on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Hotels.com.

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Contact Hotels.com customer service

Phone numbers

800 246 8357 800 807 6641 More phone numbers

Website

www.hotels.com

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