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Hotels.com / my reservation was cancelled

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When I arrived at the hotel I was told that there was no reservation under my name! I made my booking via www.hotels.com website and when I contacted them they said that my reservation was cancelled a long time ago and that I was supposed to get a notification, but I didn't receive anything!
I demanded a full refund, but they said that they were not able to do that, because that was against their policy.
www.hotels.com company scammed me and stole my money, I can swear they never sent me anything, I checked everything!
I had to pay again for my room.
I will not use www.hotels.com ever again! They are real cheaters!

Dm
Apr 04, 2017

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