SUBMIT A COMPLAINT / bad customer service - inprofessional way to fix their own mistakes

I called to change the number of travellers in my reservation ..kayla helped me and said that was easy and said she fixed it and will refund me 200 $ because there was a price drop ..I asked her to confirm that it was the same suite with ocean front view premium level and she confirmed it's the same suite..I recieve a confirmation email that shows my reservation was changed it a superior room with no view no internet ...when I called they showed the least responsible respond from agent Heather to manager Kevin who said will call the hotel and call me back but never did.. this room they switched me to at the time I booked was 100 $or more less then my suite ..but I always chose to pay more for the view . Until now nothing was done ..I m a regular customer with hotels .com ..I spenf from [protected]$ per year and this service is totally unacceptable . And if i dont get an appropriate fix apology for what happen I 'Ll just delete the app and never use again .worst customer service ever This is the confirmation #I have (after they messed up ) [protected]-1 Ny name is Neveen Ibrahim .email [protected]
Phone [protected]

Jul 28, 2018

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