SUBMIT A COMPLAINT / incorrect booking, no refund

1 United States
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They are horrible. They booked a smoking room for me and my children when we clearly emphasized a non-smoking room over the phone during booking, and were assured that is what they were booking. Arrived at the hotel, to only have smoking rooms available and they said hotel savings booked a smoking room, knowing that is all they had. $263.00 they took and refuse to refund saying it is the hotels fault. I never stayed at the hotel. The hotel says this is not the first time they have seen them do this to customers. NEVER USE HOTEL SAVINGS. They lie, cheat, and steal to get business.

Sep 13, 2014

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