1 Dublin, United States
Contact information:
Phone: 855-266-1148

I went on the website which I though was the hotels website. After booking a received an email from the amount of $118 a piece for two rooms ended up being $304.77. I was not happy but did not feel like fighting it.

On 5/2/14 I was attempting to check into changing my online
reservation with while
on their link provided in their emil my son(9months old) pushed a button. I then received an email stating my
reservation had been canceled and if this was done in error to contact the
number. The email was received at 7:19
am. I contacted the number at 7:22 am
and was told that the reservation was canceled and could not be
reinstated. I then was advised that I
also would not be entitled to a refund.
I then asked to speak with a manager and was told that there was not one
available. I then attempted another
number provided at 7:29am and was given the same response but was given a
customer support email. I was told that
a manager would call me and I did not receive a call.

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I then contacted Embassy Suites who advised me that they
cannot do anything as they sell the rooms to a company. I advised that I wanted to let them know
about how my situation was handled.

I then sent a email to customer service on their website
advising of the situation and either requested the service be provided or that
they refund my money. I did not receive
a response.

I then disputed the item on my credit card as I am not being
provided the reservations that I paid for in the amount of $304.77.

At this point I feel that they cancelled my reservation and

May 2, 2014

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