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1.0 12 Reviews

HotelNParking.com Complaints Summary

0 Resolved
12 Unresolved
Our verdict: Engaging with HotelNParking.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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HotelNParking.com reviews & complaints 12

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Newest HotelNParking.com reviews & complaints

ComplaintsBoard
U
8:33 am EST

HotelNParking.com Poor customer service, shady business practices.

I made a reservation for a hotel room for 1 night and 7 days parking with Parkingaccess.com. I received an onscreen confirmation. The next day I was emailed a different confirmation number from a company called Hotelnpark, yet their email address is Shuttlefare, LLC. Of course the dates were incorrect, I am flying within 48 hours and calling Hotelnpark resulted no human, just a recording telling me to send them an email. I called Parkingaccess and spoke with a woman who assured me they would make the correction, and I would receive an email within 5 hours stating such. WRONG! So I call back, and on hold for 20 minutes, and again am assured the reservation has been properly amended. Because I realized that I have chosen a less than stellar company, I called the hotel myself. And they had no reservation in my name for the wrong date, or the amended date. Sadly, I wasn't surprised.
I decided to cut my losses and cancel my reservation with them. I had the displeasure of dealing with a very rude, overtalking old man with a heavy Indian accent. Ultimately I hung up on him and called American Express to block any attempts by them to further access my credit card. Then I emailed all 3 entities to cancel the reservation.
And this morning I wake up to an email from Shuttlefare informing me that they corrected the reservation. That is what they should have done 24 hours ago. I will happily pay the $10 cancellation fee to be done with these chuckleheads.
I called the hotel directly, and made my reservation.
Stay away from these businesses, which are all Owned by Gregory Bessoni.

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K
1:26 pm EST

HotelNParking.com ripoff

I've booked a room through this lame non professional Website. They charged me a deposit and when I gotten to the hotel I wasn't in the system. My husband and I was traveling from an 8 hours drive to have gotten the bad news. I have been calling every number and leaving messages and yet till this day I havent heard jack diddly squat! I do "(not)" recommend this website to no human being! They are just slack and terrible.

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Jennifer50
, US
Nov 11, 2019 2:20 pm EST

Hotelnparking has very professional website. They are very professional in their work.

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W
10:13 pm EDT

HotelNParking.com they took my money

I booked hotel and parking for a cruise through this company. I was charged a deposit of $90.40 and then I received an additional $104.85 incorrectly, for a total of $195.25. They confirmed I shouldn't have been charged. However, when I follow up on it, they advise the hotel had a fire and there is nothing they can do. Do not book through this company. It is a rip-off!

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henjohn99
, US
Nov 07, 2019 3:54 pm EST

This is just to misguide people and create negative image about the company. They have always been supportive in any situation. The staff at hotelnparking is always cooperative.

Is HotelNParking.com legit?

Our verdict: Complaints Board's review suggests HotelNParking.com is mostly legit with an 79% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 0% caution is advised. Before engaging with HotelNParking.com, reviewing user feedback and how HotelNParking.com addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with HotelNParking.com. Trust, but verify.

HotelNParking.com earns 79% level of Trustworthiness

High Trust Suggestion: HotelNParking.com evaluated with 79% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

HotelNParking.com has registered the domain name for hotelnparking.com for more than one year, which may indicate stability and longevity.

Hotelnparking.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Hotelnparking.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Hotelnparking.com you are considering visiting, which is associated with HotelNParking.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

According to our analysis, HotelNParking.com appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • HotelNParking.com's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
  • Hotelnparking.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The hotelnparking.com may offer a niche product or service that is only of interest to a smaller audience.
  • HotelNParking.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to HotelNParking.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
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1:30 pm EDT

HotelNParking.com hotel

Booked a hotel at the tampa stadium hotel. When we arrived (passed the broken down buildings) there were 2 drunk mens standing at front door. I along with my friend went in to get the room, our husbands were getting the luggage, we went to the rooms and one of the rooms was already being occupied by several folks arguing in the room! So we went in the other room to wait on our husbands cause we were afraid what was in her room.. My room the big window was leaking (it was raining hard).. Leaking all over the air conditioner... When the men got to the rooms the were told by someone outside that we didnt belong here! This was a hooker/drug infested hotel.. We were afraid to stay and leave our cars while we left for a cruise.. So we all packed up and left.. Told the front deck that people were in one of the rooms and we were not going to stay here. He told me to call hotelnparking so they could call the hotel and cancel our reservation. When I called they did not want todo that. All he kept saying is I needed a 24 hour notice to cancel. I tried to explain that we were fearful and was not going to stay.

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Hotel N Parking
, US
Nov 05, 2019 11:24 am EST

For more than 20 years, Hotelnparking.com has always been loyal to its customers and tries to handle all the inquiries that are brought to our attention. Please contact us directly with any real inquiry at [protected] or send us an email at hotelnparking@aol.com if you would like to give us the opportunity to make this right for you.

Websites like this Complaint platform are mean to misguide users and blackmail legitimate businesses. We strongly encourage you to contact us directly.

ComplaintsBoard
J
12:35 am EDT

HotelNParking.com stole my money

I booked a hotel stay via HotelnParking website and after I paid I did not get any payment confirmations. I tried to reach these guys but they did not reply. Then I called the hotel and they said that everything was ok.
About three weeks later I noticed a charge on my card and found out that it was HotelnParking who charged me. They never asked my permission, just took my money and that's it. No matter how hard I've tried I was not able to return my money.
It was easy to book with this site and they actually did their job, but they ruined everything when they stole my money ($500). Avoid!

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mason017
, US
May 15, 2017 5:59 am EDT

Hotelnparking.com has always been loyal to its customers and try to deal with all the queries to its best. Our employees are always there to help customers with their quires. Our Such comments are just to misguide users about our website. Probably there is some misguidance.

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Marla Newell
, US
Aug 13, 2022 8:52 am EDT
Replying to comment of mason017

Where is the loyalty when I can’t even get ahold of anyone to get a refund?

ComplaintsBoard
R
3:18 am EDT

HotelNParking.com first choice overbooked

I know the prices are good and so the package deals go fast, but its exasperating to get that call back to say you have to choose something else because the hotel oversold, especially if you're going with friends. To be fair, the rep was very helpful and the hotel I did wind up choosing was not only equivalent, but was just a little closer to the cruise port, so it worked out alright. The prices are very good, so I went back again.

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S
1:54 pm EDT

HotelNParking.com double charged!

I booked a hotel and parking package from HOTELNPARKING.com. When I arrived at the hotel - they did not have my reservation. I was fortunate to get a room that night - but had to pay for it. Upon checking my credit card charges - I found that I had been charged the full amount by HOTELNPARKING.com. Therefore, they did not forward my reservation to the hotel and I had to pay twice for the same room!
I called HOTELNPARKING.com twice and have written 2 emails. I have received no response from them.
I am unhappy with the service - but I am EXTREMELY upset that they have not answered any of my inquiries!

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aly282
, US
Nov 04, 2019 9:29 am EST

I have been always booking with hotelnparking.com and I never had issue with booking the staff has been always been helpful.

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Jack Min
, US
Sep 03, 2015 2:25 pm EDT

I was charged twice by the hotel - first time at the time of booking and the second time the hotel charged me again. I only found at the end of month after I got my credit statement.

ComplaintsBoard
W
4:23 am EDT

HotelNParking.com the company sent wrong info the hotel

I booked the hotel room through the website www.hotelnparking.com. I received the booking number and everything seemed to be ok. But when I arrived to the hotel, it turned out that the agents sent wrong info to the hotel’s reception. They booked the hotel room for one night and it wasn’t the same day, when I have arrived. I was shocked that the company has made such huge mistake. Unforgivable.

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T
4:51 am EDT

HotelNParking.com they lie and scam people with their fake and free vacations' offers

We got the email from the company www.hotelnparking.com. It was mentioned that they were chosen as the winners of some lottery. We got the cruise and hotel for free. We left our personal info to the rep and he promised to fill all papers and provide further info. After that we got the confirmation about the booking, but we decided to contact the hotel. We wanted to be sure. We were shocked, when it turned out that they didn’t have reservation for us. This company is big scam.

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liam122
, US
Nov 05, 2019 2:37 pm EST

Hotelnparking.com has always served its customers with the best. I have been using there services for long now, never in my experience I have faced any issue. This is just scam by other companies to mislead the customers about the company.

ComplaintsBoard
H
3:29 am EDT

HotelNParking.com they didn't provide info about the booking

I boked hotel room and parking through www.hotelnparking.com. After 3 weeks they called me and told that the hotel was full, so they promised to book room in another hotel for me. As well as the rep promised to provide confirmation info about booking, but it was the last time I spoke with the rep. I haven’t received any info, so I have no clue where they have booked the room for me. Please, I really need someone’s help.

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Jennifer50
, US
Nov 01, 2019 3:02 pm EDT

I have booked many time with hotelnparking.com and always got the best rates and service and never have any problems with them.

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mason2017
, US
Apr 11, 2017 12:13 pm EDT

Hotelnparking.com always provided with confirmation to its clients. I think this comment is just to mislead the users and degrade their business. I have booked with them and never had any problem regarding booking confirmation. The staff is very cooperative and always there to help you.

ComplaintsBoard
P
2:52 pm EDT

HotelNParking.com they charged me before I ordered from them

Don’t use the website www.hotelnparking.com. I tried to book parking place through them, but these jerks charged me for nothing even before I choose the parking place. I stopped my order and sent several emails to the moderators, but no one replied of course. WTF? I want money back, so please somebody help me. Share this info and post comments.

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Breelou
, CA
Nov 01, 2018 5:51 am EDT

The image of the hotel featured on the booking page is wrong, this hotel is very run down and dirty.
Photos also show an indoor swimming pool and there is no pool at this property.
Please make an effort to depict the actual details of the properties you represent.

ComplaintsBoard
N
6:44 am EDT

HotelNParking.com fraudulent charges

I used the website www.hotelnparking.com and was really upset with that. I indicated my personal info and card number, and after that this company started to charge me for something, which I haven’t bought. I contacted them and the rep promised money back within several days, but nothing happened. The worst company ever, so avoid these ### and post comments about your experience with them.

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Marla Newell
, US
Aug 22, 2022 12:45 pm EDT

I made my reservation online and got a legitimate confirmation number. However when I arrived to the hotel they did not have my reservation. I had to rebook through the hotel directly and hope my money is returned by this scam of a company. Of course they aren’t answering phone calls or emails either. Do not use HotelnParking.com for anything.

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aly282
, US
Nov 18, 2019 2:29 pm EST

Its just scam of other companies to put up bad reviews about hotelnparking, so they can mis lead the customers. Hotelnparking has always been very careful about its customers personal details security.

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