Menu
Hoteling Customer Service Phone, Email, Contacts

Hoteling
reviews & complaints

www.hoteling.com
www.hoteling.com

Learn how the rating is calculated

1.0 20 Reviews

Hoteling Complaints Summary

0 Resolved
20 Unresolved
Our verdict: Engaging with Hoteling at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Hoteling has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Hoteling. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Hoteling reviews & complaints 20

Sort by:

Newest Hoteling reviews & complaints

ComplaintsBoard
J
3:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hoteling hoteling.com

Last year April my husband and i booked our honeymoon through Hoteling.com. We planned to stay at Radisson blu hotel in Cape town. It costed us more than R16 000. A day before our departure we called radisson to confirm our booking and to our surprise the bookings had bn cancelled by hoteling.com with no refund on our part. To date i have not received any refund even with my numerous attempts to contact them. I would appreciate if i could get some sort of assistance or even a contact number for them.

Regards
Jamie

Read full review of Hoteling
Hide full review
ComplaintsBoard
D
10:10 am EST

Hoteling We made a reservation for Nov. 18, 2016 At the Sheraton Old San Juan (Traditional)

Booked on 05 July, 2016, Reservation # 8163019 for $163.51,
When we arrived the desk said our reservation was cancelled.
And Sheraton is no longer doing business with you, and you were going to issue a credit back to my credit card, which didn't yet.
And you had sent me an e mail which I didn't get.
If you didn't issue a credit please do so, If you feel you did issue a refund please send proof.

Truly,
David Healing
[protected]
[protected]@gmail.com

Read full review of Hoteling
Hide full review
ComplaintsBoard
E
9:04 pm EST

Hoteling Payment of this booking

Good Day...

Bäste Kund,
Thanks for booking with hoteling.com, your details are below.
Your booking documents are attached - you'll need to print these out and take them with you.
Enjoy your trip!
hoteling.com
Ditt boende:
El Nido Four Seasons Beach Resort
El Nido Four Seasons Beach Resort
Palawan, El Nido
3 star
Dubbelsäng Standard-Sea View
Frukost
Cheka in 27 jan '17, 6 nätter
2 vuxna
map

Bokningsreferens:
8000253
Main Guest name:
Mr Anund Petri

Prisspecifikation: Totalpris:
Totalpris: 3, 059.60kr
Betalad summa 3, 059.60kr
Totalt att betala 0.00kr

but in HOTELBEDS it was cancelled, and the guest arrived here not knowing that there room was cancelled, ..
they insist that they have a confirmed booking form you.

please call..+[protected]

Read full review of Hoteling
Hide full review

Is Hoteling legit?

Our verdict: Complaints Board's thorough examination reveals Hoteling as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Hoteling stands out for its commitment to quality and security. Clients considering Hoteling should delve into its customer service record to gauge compatibility with their expectations.

Hoteling earns 91% level of Trustworthiness

Perfect Trust Endorsement: Hoteling achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Hoteling has claimed the domain name for hoteling.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Hoteling.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Hoteling have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • While Hoteling has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 20 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the hoteling.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Hoteling protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Hoteling has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
J
8:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hoteling Payment again to city tempo apartments in melbourne

Booking reference 8038613
Mrs Jennifer Hutton
Date 18/11/2016 to 21/11/2016 at The City Tempo Apartments 353 Queen St Melbourne
3 nights studio (standard)apartment booked with Hoteling on the internet,
I arrived for a birthday weekend at the above apartment and was told that Hoteling or GTA or FIT hotels Reservations Pacific travel bookings had said I cancelled my booking . I paid $403.00 paid on 11 May 2016. I had to pay $529 to the above apartment.
Then I read on the email to the City Tempo from that company that they had gone bankrupt. What a scam this is. They said I cancelled it on 21st July. . Other information on the email at the bottom of the document to the City Tempo was bkk.hotelres.[protected]@gta-travel.co.th and lowcostholidays.com.Confusing all these company? names.
I really need help with this one!REQUEST REFUNDI will scan the documents !

Read full review of Hoteling
Hide full review
ComplaintsBoard
C
2:40 pm EST

Hoteling hotel booking reference#772448

I booked a hotel stay on Jan 29 2016 at the Beachcomber Beach Resort & Hotel for 3 nights for Nov 4-7 for 2 adultsat the price of US$ 347.56 paid in fullnon my mastercard reference #7724448 in the name of Christine Lamothe, when I arrived at the hotel on Nov4 to my surprise I was told this reservation was cancelleed last July and that I should have received an e-mail (which I didn't ) and have my payment refunded back to my credit card (which I didn't )

Read full review of Hoteling
Hide full review
ComplaintsBoard
I
2:19 pm EDT

Hoteling Booked a motel in bar harbour maine and then found out it was cancelled but money taken out of charge card

On 07/12/2016 I booked a room thru Hoteling to Harbourside Hotel and Marina in Bar Harbour Maine. 1, 693.59 $was taken out of my American Express. I called Motel to check on reservation as the school I am attending couldn't find my name on list. Motel said it had been cancelled but I got no notice or refund.

Read full review of Hoteling
Hide full review
ComplaintsBoard
G
10:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hoteling Cheat money, paid to hoteling but no booking to the hotel.

i booked via Trivago, recommending Hoteling as one hotel agent.
On 24 feb 2016, i paid S$566.75 (online payment) for 5 nites for Melbourne room, received Hoteling hotel confirmation note. When i checked in hotel
upon my arrival, on 1st Aug, the Hotel staff told me there was a cancellation to my room. I was shocked and have no choice i booked another room to stay for 5 nites cost me AUD755. What kind of Hoteling Website so irresponsible, causing me such a bad holiday as starting point.

I wrote in to Trivago, only suggested me to claim from travel insurance or credit card company for non-delivery service. If i can claim back, is my luck.
If i cant, think about how hard we earn and save money for holiday and screw up by this kind of sickening agent! Be careful, this will be happened to all people do online payment booking... share with you to alert !

Read full review of Hoteling
Hide full review
ComplaintsBoard
N
9:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hoteling Sad experience

On March 8, 2016, I booked a reservation with hoteling.com for the first time for a hotel stay on July 2, 2016 (3 nights). My husband and I were planning on visiting relatives.

On June 15th he went to the Emergency Room and was admitted to a hospital in Scottsdale, AZ. On June 18, he was transferred to a Rehabilitation Hospital where he currently remains. He has an uphill battle ahead of him.

On June 25, I realized that I needed to cancel our upcoming trip and canceled our hotel booking.

When I canceled online, there was a message saying we will not get a refund. When I questioned "why", they responded that since I canceled online, I had to give 9 days prior notice. I notified them in 7 days. Apparently if I had called them on the phone instead of using their website (which is how I booked the reservation in the first place), I may have been able to get a refund.

I appealed to them to reverse their decision of because of the unforeseen medical circumstances.

Their answer was short--no refund. They have no compassion for unforeseen medical issues.

This experience (my first with them) has turned my heart cold.

Read full review of Hoteling
Hide full review
ComplaintsBoard
N
12:51 am EDT

Hoteling No reservation was made!

I booked a room and my money was immediately taken. After I paid I received a payment confirmation email and everything seemed fine. Then I decided to call the hotel because I had some important questions to ask. When I called the hotel they said that they had no information about me and my reservation was never made. Then I tried to contact Hoteling customer service, but there was no reply! Don't use this website, it is not save and not trustworthy! There are better booking sites.

Read full review of Hoteling
Hide full review
ComplaintsBoard
J
4:45 am EST

Hoteling Liars

I booked a hotel through Hoteling for 5 nights. Before I made my booking I checked their booking conditions where it was said that the booking could be cancelled without any charges. Four days before the arrival I cancel the hotel because my plans had changed. I've waited few days and decided to contact customer support and ask about my refund. They refused to give my money back and did not bring any resolution. I contacted my credit card company and now they are trying to get my refund. Avoid this place at all costs!

Read full review of Hoteling
Hide full review
ComplaintsBoard
G
2:40 am EST

Hoteling Scam service!

I booked a room through Hoteling and was immediately charged. The next day I called the hotel to check if they had a reservation on my name and they didn't. Hotel manager told that they never even heard about Hoteling website. I contacted their customer service and demanded my $1500 back. They refused to refund me, so I called my credit card company and opened a dispute against them. I'm very disappointed, because I was planning a vacation with my kids, and now I'm out of money and have no place to stay. Stay away from these scammers!

Read full review of Hoteling and 1 comment
Hide full review
1 comment
Add a comment
T
T
Tadd Lowe
, US
May 18, 2016 1:29 pm EDT

I was charged immediately for a room at the Flamingo and then I received an email back awhile later stating that they could not guarantee the room and that it was not reserved. They stated they would refund the money. We shall see. If they don't I threatened legal action as if you can squeeze blood out of a turnip. I do think my bank will work with me forever if I don't see the charges reversed in a few days as they stated.

ComplaintsBoard
M
2:06 am EST

Hoteling don't use this company!

I booked a hotel via Hoteling website and thought it was a good deal. Prices were very good and rather cheap, so I decided to give it a try. I booked a room for two people. So I paid for the room and several days later decided to call the hotel just to check if everything was fine. Hotel manager told that there was a reservation made for only one person. I immediately called Hoteling and asked what was going on. Their rep said that there was a mistake made and the only solution to this was for me to cancel the booking for additional money! Horrible company! I'll never use them again!

Read full review of Hoteling
Hide full review
ComplaintsBoard
M
3:54 am EST

Hoteling Disappointed

Unfortunately I was scammed by hoteling as many others. I booked a hotel through Hoteling for 5 days in the Philippines. When I arrived I was told that there was no booking made. The hotel manager even phoned Hoteling and asked about my reservation, but there was no response. I have contacted hoteling many times over the last three weeks to get a refund. I received few replies from them but their correspondence does not make any sense. I have now contacted my bank as I paid on visa card and they are going to investigate this and get my money back. Hoteling took the full amount of money from my credit card. Do not deal with hoteling! They are real thieves!

Read full review of Hoteling
Hide full review
ComplaintsBoard
J
8:52 am EST

Hoteling Reservation was cancelled!

I booked a room via Hoteling. Everything was fine, I even received a confirmation email. But they actually cancelled my reservation and didn’t even tell me about it! I discovered that when I arrived at the hotel! What was my surprise! I was alone in a foreign country abandoned on the street! I contacted customer service and complaint, and they told that everything will be fine, but I have to pay again! And they never mentioned anything about giving my money back! I had a child with me so I had no other choice and paid again. But now I want my money back! These thieves won’t get away with this!

Read full review of Hoteling and 1 comment
Hide full review
1 comment
Add a comment
R
R
Rebecca Schaefer
, US
Nov 14, 2018 3:28 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Paid for a motel room in long beach California .I have contacted the motel hoteling.com has canceled my reservation and has not refunded the money back

ComplaintsBoard
C
9:03 am EST

Hoteling A nightmare

This company offered me a good deal for a hotel that I wanted. But they told that I need to pay the whole amount in advance. So I made a reservation and they charged my credit card. Later I contacted the hotel asking if everything was fine. However, the hotel had no reservation under my name. I called Hoteling and was promised that they will contact the hotel. But 5 days passed and I heard nothing from Hoteling. Hoteling will not survive if this frauds keep on going. Disgusting company and useless customer support!

Read full review of Hoteling
Hide full review
ComplaintsBoard
J
8:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hoteling Hotel booking

Jan 5, I made a reservation at queen mary hotel in long beach#7645511 for what I thought was July 15th, 2016. through hoteling.com. When I got the print out it was Jan 9, 2016. When I tried to explain there was an error and I wanted to cancel and wanted a refund, they refused. The # I called was [protected]. I am not sure where they are located. The amount was $197. I have also put in a dispute with my credit card company.

Read full review of Hoteling
Update by Jim Bertucci
Jan 07, 2016 8:52 am EST

please refund my money

Update by Jim Bertucci
Jan 07, 2016 8:52 am EST

I feel as tho I was scammed

Update by Jim Bertucci
Jan 07, 2016 8:51 am EST

It is justified. I have filed a dispute with my credit card company and wrote an e-mail to kpix news to expose this kind of behavior.

Update by Jim Bertucci
Jan 07, 2016 8:49 am EST

I am very upset and disgusted with the companies attitude. There was an error when I made the reservation. I should not be penalized.

Hide full review
ComplaintsBoard
G
7:43 am EST

Hoteling This company is horrible

I recently booked a hotel in France. They sent me a confirmation email, but the dates were wrong. I contacted them asking for help. They replied it was possible to change dates to those that I wanted, but it took us so long to discuss the details. Then they asked for my credit card details, but I replied I would never provide such information. I asked lady on the phone just to cancel my reservation. Then she said that I need to go on their website and just cancel the whole thing. But they charged $100 from my credit card just for changing the dates and then cancelling. The fact is I asked them to cancel everything and said nothing about changing the dates! Now I'm waiting for a refund. I want to make sure others know that this company is not worth to be trusted.

Read full review of Hoteling
Hide full review
ComplaintsBoard
N
8:19 am EST

Hoteling I want my money back!

I booked a room in a hotel which is located in Berlin. It was Friday December 11th. I found a perfect room and was ready to pay. However, when I tried to confirm my payment some kind of error appeared. I tried again, and it said credit card error. When I tried for the third time there was an error again. Well, their website was useless, so thought I would book a room through some site. Two days later on Monday I received a message from Hoteling. It was a confirmation email. It said that I was charged for three separate rooms. I contacted the hotel and asked them to cancel my booking, but they told that there was no reservation. Well, Hoteling just took my money. I've been trying to get in contact with them, but received only messages stating they will contact me back within 48 hours. Well, it has been three days since I received that last email.

Read full review of Hoteling
Hide full review
ComplaintsBoard
H
10:12 am EST

Hoteling Want my money back!

I booked a hotel for three nights using Hoteling service. There was some sort of questionnaire at the front page, and I’m sure that I filled in everything correctly. I checked it two times. Well, I made the reservation and paid for it. The last page was the confirmation page, but it stated that I booked a hotel for 7 December. (I actually made a reservation for 4 December). So I cancelled my confirmation and tried again. But the same thing happened. But something went wrong and they took my money for the cancelled reservation. I emailed them several times and the only thing I got was automatic response. Well, my money is gone, but I still have hope that they will fix the problem and give me my money back.

Read full review of Hoteling
Hide full review
ComplaintsBoard
R
7:18 am EDT

Hoteling They were able to change the address only 7 days before the arrival

Awful website. I have booked two rooms through the website www.hoteling.com. I indicated that there would be two kids and two adults, but the receptionist mixed something and booked one room for two kids and one adult. When I emailed them and asked to change, the receptionist told that it would be possible to do it only 7 days before the arrival. Strange attitude and completely unprofessional way.

Read full review of Hoteling and 1 comment
Hide full review
1 comment
Add a comment
P
P
Philip Chang
, US
Dec 31, 2015 8:01 pm EST

hoteling.com is a scam website.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Hoteling customer service

Phone number

+1 (888) 999-7710

Website

www.hoteling.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Hoteling?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Hoteling Customer Service. Initial Hoteling complaints should be directed to their team directly. You can find contact details for Hoteling above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Hoteling. Discuss the issues you have had with Hoteling and work with their customer service team to find a resolution.