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Hotel Pennsylvania / Theft in my room - Padlock cut

1 401 7th Ave, New York, NY 1000New York NY, United States

I had a piece of luggage in the closet with a padlock because I was not using it due to summer clothes from Miami. When I was packing for my return home, I noticed that the padlock was not in the luggage┬┤s zip as I had set it. I opened the bag, saw my cut padlock which was inside between my stuff. I checked my belongings and two t-shirts were missing. I went to the receptionist and informed what happened and they just told me to talk to security. I looked for the security man, explained what happened and he just gave me a paper with only the name of the hotel and just lines to write my personal information. Obviously, the paper did not seem to be a legal procedure for theft. I needed a new padlock, and the security man just told me to buy one at the shops. Nobody care about my problem and what is worst, they had a thief or thieves in their staff and they do not care or many people support this behaviour. I guessed the broken of my padlock happened during the days my door card did not work. The first 2 days it was ok but later, I had problems entering my room. With the chambermaid there was also a man that did the reparings who had different tools. Take precautions if you go to this hotel and have your passports, money and electronic devices in the safety boxes as I did but be prepared to have this kind of problems.

Jan 15, 2016

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