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Airline insurance ripoff
Purchased airline cancellation insurance from these guys. When my wife was hospitalized for a mental heath issued we filed a claim along with a doctor's letter. Allianz Global Assistance denied our claim stating there was a clause in the policy excluding mental health issues. Allianz Global Assistance is a rippoff!
Misleading insurance
I purchased travel insurance offered by Hot Wire through Allianz Travel Insurance and today woke up with a sever head cold. Upon calling Allianz they informed me that I would have to provide a doctor's note to seek reimbursement for my hotel which I booked through Hot Wire.
The cost of the room was $95 and the cost of my time and the doctor will most probably exceed the cost of the room.
After explaining this to me the lady simply apologized and offered to send me the claim info if desired.
After this experience I would highly recommend using a service where you know the hotel / resort up front and get a refundable reservation. Hot Wire's business model seems fundamentally flawed and I am going to recommend not useing Hot Wire to my friends, aquaintances and clients in the future.
Hi, Scot –
Jackie from the Help Team here. We’re sorry to hear that you fell ill and had to cancel your trip. We’re sorry if you feel that the claims process is extensive, but we do need the specified documentation in order to properly investigate your claim. By paying only legitimate claims, we are able to keep prices low for you and our other customers.
If you have further questions about the outcome of your claim, or would like someone to walk you through the policy you purchased in full detail, please don’t hesitate to call our customer service line at [protected].
Regards,
Jackie, Allianz Travel Insurance’s Help Team
Scam, ripoff, untrustworthy, do not purchase
Purchased this insurance through Orbitz. My flight was canceled and all flights to IAD were grounded for 9 hours. They rescheduled flight was two days later and would never actually allow me to reach my destination. I filed a claim with Allianz and immediatley spoke to the first of several rude and unhelpful staff members. They explained in order to get a refund the flights would have to be canceled for 24 hours due to natural disasters etc. I never heard back regarding my claim, and a week later (today) I called only to speak to more nasty reps to tell me my claim had been denied because there was no major storm, tsunami, black hole and so on. If you do decide to book through Orbitz or ever encounter this worthless company, STEER CLEAR! They are a classic example of a insurance scam and care not for their customers.
If you need med assist, you talk to a nurse in Canada.
They do not know or understand the american way of health care and are unable to help or understand.
Hello,
Jackie from the Help Team here. We're sorry you're frustrated. Further, we apologize that we were unable to provide you with coverage in your situation. Should you wish to further discuss the policy you purchased or the outcome of your claim, please call our customer service line at [protected].
Regards,
Jackie, Help Team
Hi IgotscammedbyAllianzAssistance,
My name is Samantha, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.
Thank you for your patience, and I look forward to hearing back from you.
Sincerely,
Samantha
Orbitz Customer Relations
Chicago, IL
Worthless insurance
My wife and daughter had planned a trip to visit my recently widowed sister-in-law in Minnesota. My sister-in-law has two young children, so my wife was planning on taking her sister's family for a vacation in Minnesota. We purchased tickets from Delta airlines and reserved rooms in a country Inn. At the same time, we purchased travel insurance from Acce...
Read full review of Allianz Global Assistance and 5 commentsOverview of Allianz Global Assistance complaint handling
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Allianz Global Assistance contacts
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Allianz Global Assistance phone numbers+1 (866) 884-3556+1 (866) 884-3556Click up if you have successfully reached Allianz Global Assistance by calling +1 (866) 884-3556 phone number 0 0 users reported that they have successfully reached Allianz Global Assistance by calling +1 (866) 884-3556 phone number Click up if you have UNsuccessfully reached Allianz Global Assistance by calling +1 (866) 884-3556 phone number 0 0 users reported that they have UNsuccessfully reached Allianz Global Assistance by calling +1 (866) 884-3556 phone number+1 (800) 284-8300+1 (800) 284-8300Click up if you have successfully reached Allianz Global Assistance by calling +1 (800) 284-8300 phone number 0 0 users reported that they have successfully reached Allianz Global Assistance by calling +1 (800) 284-8300 phone number Click up if you have UNsuccessfully reached Allianz Global Assistance by calling +1 (800) 284-8300 phone number 0 0 users reported that they have UNsuccessfully reached Allianz Global Assistance by calling +1 (800) 284-8300 phone number
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Allianz Global Assistance emailscustomerservice@allianzassistance.com100%Confidence score: 100%Support
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Allianz Global Assistance address9950 Mayland Drive, Richmond, Virginia, 23233, United States
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Dear Pfergy,
Thank you for taking the time to post. I am very sorry that that the policy you purchased did not provide coverage for your particular circumstance. We strive to make our plan benefits and conditions clear at the time of purchase and offer a 10-day free look so you can review the policy details. If you have further questions about the outcome of your claim, or would like someone to walk you through the policy you purchased in full detail, please don’t hesitate to call our customer service line at [protected].
Regards,
Sarah, Allianz Global Assistance HelpTeam