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The good, the bad, and the ugly - discover what customers are saying about Hot water tank

Welcome to our customer reviews and complaints page for Hot water tank. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Hot water tank.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Hot water tank's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Hot water tank, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Hot water tank. Your feedback is an important part of our community and will help others make informed decisions.

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8:35 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hot water tank Inactivation fee

About 3 years ago there were two agents from Reliance Home Comfort knocked on my door and offered to replace my then retal tank. I agreed under the condition that I'll not sign any contract with them. So they replaced the tank. Feb. 2014 we bought a tank and returned the rental tank to the designated office according to Reliance's instruction. I then paid the rental fee up to the day we returned the tank. Then I started to receive bills from them. I called them to explain that the tanked was returned and I should not pay any rental fee. The bill keeps on coming and then phone calls threatening the case will be forwarded to the collection agency. So I sent them an email telling them that I paid up to the date the tank was returned, and I begged them to sort out their internal communication system. So they did and stopped asking me for any rental fees, but saying that I have to pay $40 removal fee. I told them we removed and returned the tank all by ourselves and will not pay that fee. They then said it's an inactivation fee according to their terms and conditions which they sent as the insertion in the first bill of each year. I never signed anything with them, is there any legal ground for this insertion? I usually throw them away as garbage.

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1:41 pm EST
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Hot water tank Terrible Service!!

Terrible Service! You people call yourselves Reliance Home Comfort, well that is the very last thing my family and I experienced this weekend. I cannot for the life of me, understand how people can rely on you to provide such an important service such as heat and warm water in their homes in the heart of winter!

My wife is 40 weeks pregnant and can go into active labour any second, one prepares everything in your home apart from looking at your heat(only the most important thing in your home when you stay in northern Ontario!) for the arrival of your first child. Friday night my heat and hot water go’s out, I decide to do the courteous thing and switch on the portable furnace for the night, Saturday morning I make the first phone call, 20 min. on the line, I hanged up and attempted the second, eventually someone picked up and informed me my local contractor, Superior Home Comfort will contact me within 3 hours, we spend the whole day waiting for the call….at 6 p.m. I try phone Reliance once again, first call, 16 min. on hold, second call 11 min. on hold. The lady then tells me someone will phone me ASAP to resolve the issue, so they actually do this time, the guy show’s up, tells me it’s fixed now, an hour and a half later, the dam tank is down once more…Again, I thought I’ll wait till the morning, and again I wait 15 min. to get thru, they apologise sincerely and tell me someone is on he’s way and will be there within an hour….not to my surprise two hours later I have to phone once more, again apologies, and now….Sunday morning, two days later in the middle of winter and my family and I are still without heat nor hot water in our house.

THE WORSE service I have ever had, and the general feeling is, were sorry, but we are doing what we can…ARE YOU KIDDING ME! Wow, terribly disappointed!

Sincerely,
Dirk Mostert

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