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4.1 235 Reviews

Hot Topic Complaints Summary

5 Resolved
51 Unresolved
Our verdict: If considering services from Hot Topic with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Hot Topic reviews & complaints 65

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11:18 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hot Topic poor customer service

Was in their store on 12/15 and found Doctor Who items that my daughter absolutely loves. Since they didn't have her size in the 50th anniversary raglan pullover, the guy said that he would get shipment in and hold my items until 12/17 and that they would be open until 10:30. i arrived at the store at 10:00 pm and reminded the same guy that he was holding items for me under my name. He did not have my items which means my daughter doesn't get the 50th anniversary raglan pullover that she'd love. All I got was a pathetic sorry and something to the effect that someone removed them from the backroom where he had them for me in a bag. This Wheaton Plaza Hot Topic store was our favorite, but since they have employed other folk, their customer service has gone way done.

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10:34 am EST
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Hot Topic online purchase

I will never order from hot topic online or at the store again. I ordered some items from hot topic on 12/10/2013, then received an email stating that those items would be received by 12/13/2013. Then get an email on 12/12/2013 stating that I have to conform my online order. When I called to conform the order they asked a few questions then transfer me over; which took ten minutes. Then I had to redo the whole process of my online purchase; which made no sense. The whole purpose of making my order was to send my daughter some gifts for Christmas; now I am not sure if it will make it on time due to this big inconvenience. I will not recommend this store to anyone!

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10:10 pm EST

Hot Topic customer service won't respond

Ordered a pair of Hello Kitty toe socks for a gag gift. Received a Striped Horn Snood hat instead. Followed Hot Topics procedures to request a return and replacement via email. No response from customer service. They have a nifty feature on their website - "Talk to the President." The President and CEO of Hot Topics is named Lisa Harper. Apparently Ms. Harper trained the Customer Service group since she doesn't respond either. Hot Topics is popular with the teenage crowd with numerous retail mall locations across the country, but I certainly wouldn't recommend online purchases from Hot Topics since they don't stand by their service or fix their mistakes.

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6:38 am EST
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Hot Topic stay away

I just received an online order from Hot Topic .com. My daughter tried on her new earrings and within 3 hours they broke. (she's 18)I immediately e-mailed and then called HT to ask about an exchange and was told repeatedly that if the package was opened they could not offer an exchange. They broke in under 3 hours for God's sake. I just want a new pair. No talking to customer service. just like conversing with a robot.

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BKH in Clarence
Clarence Center, US
Dec 17, 2011 3:33 am EST
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I agree with the worsty customer service ever! Ordered a pair of Hello Kitty toe socks online for a gag gift. Received a Striped Horn Snood hat instead. Followed Hot Topics procedures to request a return and replacement via email. No response from customer service. They have a nifty feature on their website - "Talk to the President". Not so nifty when there is no response through this source either. I'm done with this business for life.

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hollijandro
San Marcos, US
Jan 13, 2011 3:58 am EST

I work at Hot Topic and have been for quite some time. Even though I love the store and some of the merchandise they offer, I also tell my customers that the jewelery at our store is low quality. That is why it is so cheaply priced. I believe in excellent customer service over selling, so I try to tell customers of better places for acquiring jewelry that will last longer.

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MGINAZ
maricopa, US
Dec 28, 2010 6:37 pm EST

WORST COMPANY ON EARTH! CUSTOMER SERVICE IS CRAP, LIKE TALKING TO ANSWERING MACHINE ...NO KNOWLEDGE ...DO NOT ORDER ANY THING FROM THEM ESPECIALLY SHOES, I ORDERED SHOES FOR MY DAUGHTER AND SEND ME A HUGE MENS SIZE AND THEY SAID I SHOULD CONVERT IT TO LADIES SHOES, SHHIT HOW THE HELL I KNOW THAT IT WAS A MENS PURPLE CONVERSE SHOES, NOTHING WHAT SO EVER SAYS THAT IN THE WEBSITE, THEY SHOULD SPECIFY IT ON THE CHART. NOW, BESIDES THAT I HAVE AN UPSET DAUGHTER THAT DIDN'T THE SHOES, STILL GOING TO PAY SHIPPING OUT OF MY POCKET TO MAIL THE STUPID SHOES TO BE ABLE TO GIVE ME AN EXCHANGE, ALTHOUGHT IT WAS THEIR MISTAKES. HOT TOPIC YOU SHOULD BE OUT OF BUSINESS.

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SSanchez
Portland, US
Nov 28, 2010 6:17 am EST

Hot Topics body jewelry are very low quality. Ive purchased several barbells, studs, and plugs. All of their stainless steel body jewelry usually come scratched up or the ball is jammed. Their colored stainless steel body jewelry all faded out after just a few short months.

I purchase my body jewelry locally now and inspect before buying. I don't purchase locally from Hot Topic anymore, either.

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7:10 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hot Topic bad service

I just recieved an order from HotTopic.com. My daughter had her earrings no more than 3 hours when they broke. I contacted HT and was told repeatedly that I couldn't return them for an exchange because she wore them. I could see if I was trying to return it because she didn't like them. But they were BROKEN. She just wants a new pair.

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Julia Bozzo
, US
Oct 16, 2018 7:07 am EDT

Y'all suddenly have all this Queen merch now and all the filthy basics and fake fans will snatch it. Freddie Mercury didn't die for this smh. Now don't get me wrong, I like that it's more accessible to Real Ones like myself, but there are just too many Fake Binches... save them for the Rolling Stones thx

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Bsnothappy77
, AU
Sep 05, 2018 9:24 am EDT

Looked through the website for 1 hour and a half only to find out how ridiculous the postage is to Australia.
Not happy.

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Ibrahim Blackwell
, US
Dec 24, 2017 12:26 pm EST

Mane, [censor] hottopic and thats real [censor] moe. mfs gon send me a flute [censor] blanket after I ordered a whole [censor] backpack. How the hell yall [censor] mix up a bookbag wit a blanket. on the squad hottopic a bunch of flute [censor] dummies. Dead [censor] taking this [censor] right back and getting my mf bookbag. I stamped if they don't get my [censor] I'm going off on em moe. Yall not gon take my money and give me sume flute [censor] blanket. [censor] outta here wit that [censor] slim.

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Awesome dude
, US
Dec 24, 2017 11:45 am EST

All I gotta say is [censor] Hot Topic and thats real [censor] moe. mfs gon send me a flute [censor] blanket when I orderd a backpack off that [censor]. yall [censor] at hotpoic dumb asf and thats stamped

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PO'DShopper
Philadelphia, US
May 14, 2013 11:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was in Hot Topic yesterday to take a look at a few things. NEVER did I dream that EVERY SINGLE employee would CONSTANTLY ask me OVER AND OVER again if I needed any help after having already told them THAT I DID NOT require any help whatsoever and was just browsing. Maybe if they'd TURN DOWN THEIR MUSIC, they'd been able to hear my answer and allow me to shop in peace. Thanks to them, what had always been a pleasant shopping trip became an experience I COULDN'T WAIT to escape from. Honestly, managers HAVE TO LEARN that NOT ALL CUSTOMERS come to their stores to be harassed by their ridiculously aggressive tactics. It's a good thing I hardly go there anymore.

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tracy12345
, US
Feb 02, 2016 7:23 pm EST

I recently went to Hot Topic to return or have the price adjusted on an item i had recently bought that went on sale. when i went up to the counter and told the employee my reason for being there he BLEW UP, he was yelling at me saying THAT'S RETURN ABUSE! he kept raising his voice at me, and once the transaction was finished he literally threw my shirt into a bag. i am very disappointed next time i visit hot topic and will walk right out the door if he is working that same day.

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Dash145
, US
Sep 26, 2015 7:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes I just purchased a 4-pack of bracelets and one of them broke not even an hour of wearing them! I am so concerned, but I am willing to drive back to Hot Topic sometime this week to see if they can exchange them. I love the product, but they broke so soon :( I hope they do not tell me that they can not exchange them! Ah, I paid $11.17 for them!

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RBReyes
Portales, US
Dec 28, 2014 10:23 pm EST

I ordered Christmas gifts for my kids on December 15. On the top of their web page it stated "Order now and receive your items before Christmas." I waited patiently and on December 24th I called both the store and the customer service number. The store associates were not able to track the items, but were polite. The representative that I spoke to through the 1-800 number was extremely rude. He eventually told me he was nearly sure it would be at the store later that day and if it wasn't call back. Well later the package was not there and when I called back customer service was closed. Called back on the 27th since my package still had not arrived. Spoke to a man named Angel, once again he was rude and unapologetic. He kept telling me that they were very busy and were behind. I told him that they shouldn't have guaranteed the arrival of my items before Christmas if they were not sure they had the ability to do it. I was expecting to get an apology and maybe a nice deal on my next purchase. When I asked to speak to his supervisor he told me that they would have to call me. He then put me on hold because he needed to get my information. I stayed on hold for 15 minutes then hung up and called again. This time a female answered and said she would have a supervisor call me within 2 hours. Guess what? I never received a call! To top it all off I just received an email from Hot Topic saying that my package was just now shipped. That's funny because the three customer service representatives assured me that it had already shipped! The people that work at the local Hot Topic have acted professionally and apologetic so I will continue to shop there in person, but I will NEVER shop online at Hot Topic again!

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smilecry
North Lauderdale, US
Dec 16, 2014 9:36 am EST

hot topic is the worst on line service ever known, please do not every order from them because it may never arrive, plus their customer service are scammers, rude and bunch of illeterates. I ordered my items on line since november and have not recieved them till now. it is a horrible on line service, run away from them

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Claire43
Hayle, GB
Dec 11, 2013 3:36 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hot topic where do I start. I am an international customer and 2 weeks ago they took £100 from my account for an order, an order they still have not dispatched. I shall be taking this further and also try to get my money back from the bank as this is fraud. They sent me an email to ring them but the number said it was for sale! I have tried to contact them to no avail and wish I had never clapped eyes on their website.

Hot Topic Customer Reviews Overview

Hot Topic is a retail company specializing in counterculture-related clothing and accessories, as well as licensed music and video game merchandise. They offer a diverse selection of products, including band T-shirts, alternative fashion apparel, funko pop figures, and unique collectibles. Catering to a variety of tastes, Hot Topic also provides a platform for fans to express their affinity for various pop culture phenomena, from rock music to TV shows and movies. Their services include both online shopping and physical stores across the United States.

Hot Topic In-depth Review

In summary: Hot Topic stands out as a unique retailer specializing in pop culture-inspired fashion and accessories. With a diverse product range and a strong focus on alternative styles, it caters to a niche market effectively. While prices can be on the higher side, the quality and authenticity of merchandise often justify the cost. The website is user-friendly, though some may find it cluttered due to the extensive selection. Customer service is generally responsive, and the company has a clear return policy. Hot Topic's loyalty program and frequent discounts provide added value for regular shoppers. The brand's commitment to community engagement and social media presence is notable, though information on environmental and social responsibility is less prominent.

Overview of Hot Topic: Hot Topic is a retail destination for music and pop culture-inspired clothes and accessories, plus fashion apparel for girls and guys. It has a strong reputation for catering to various subcultures and fandoms, offering a mix of licensed merchandise and original designs.

Product Range and Selection: The product range at Hot Topic is impressive, featuring a wide array of band tees, pop culture figures, costumes, and fashion items. They cater to fans of various genres and interests, from anime and video games to punk and goth subcultures.

Pricing and Value for Money: Pricing at Hot Topic can be a bit steep for some items, but they often reflect the quality and uniqueness of the merchandise. They offer value for money through the authenticity of their licensed products and the durability of their clothing.

Website Usability and Navigation: The Hot Topic website is relatively easy to navigate, with clear categories and search functionality. However, due to the vast range of products, some users might find the site a bit overwhelming at first glance.

Customer Service Experience: Customer service at Hot Topic is generally well-regarded, with multiple channels for support including phone, email, and live chat. Response times are reasonable, and the staff is known to be helpful and accommodating.

Quality and Authenticity of Merchandise: Hot Topic is known for the high quality and authenticity of its merchandise, especially its licensed products. Customers can expect genuine items from their favorite bands, TV shows, and movies.

Size Inclusivity and Range of Options: Hot Topic offers a range of sizes, including plus sizes in many of their fashion lines, making it a more inclusive retailer than some of its competitors.

Online Shopping Experience: The online shopping experience at Hot Topic is generally positive, with an easy checkout process and clear information on products. The site's design reflects the brand's alternative style, which appeals to its target audience.

Payment Options and Security: Hot Topic provides a variety of payment options, including major credit cards and PayPal. The site uses industry-standard security measures to protect customer information.

Shipping and Delivery Services: Shipping options are varied, with standard, expedited, and international shipping available. Delivery times are generally as advertised, though there can be delays during peak shopping seasons.

Return and Exchange Policies: The return and exchange policy is clear and customer-friendly, allowing returns within a specified period for most items, provided they are in original condition.

Customer Reviews and Feedback: Customer reviews on the Hot Topic website and third-party review sites are mixed, with many praising the product selection and quality, while some note issues with customer service and shipping.

Loyalty Programs and Discounts: Hot Topic offers a loyalty program called HT Guest List, which rewards customers with points for purchases, as well as special offers and discounts. They also frequently run promotions and sales events.

Brand Collaborations and Exclusive Merchandise: The retailer is known for its exclusive merchandise and collaborations with popular brands and franchises, offering unique items that can't be found elsewhere.

Community Engagement and Social Media Presence: Hot Topic has a strong presence on social media, engaging with their community through various platforms. They are known for their interactive posts and involvement with pop culture events.

Environmental and Social Responsibility: While Hot Topic participates in community events and has some initiatives, detailed information on their environmental and social responsibility efforts is not prominently featured on their website.

Final Verdict and Recommendations: For fans of pop culture, music, and alternative fashion, Hot Topic is a go-to retailer with a solid reputation. We recommend signing up for their loyalty program to maximize savings and keeping an eye on their social media for the latest product drops and promotions. While shopping, be mindful of sizing and check customer reviews for specific items to ensure satisfaction.

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4. Detailing the experience:
- Provide detailed information about your experience with Hot Topic. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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Hot Topic contacts

Phone numbers

1 800 892 8674 1 855 847 1400 More phone numbers

Website

www.hottopic.com

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