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The good, the bad, and the ugly - discover what customers are saying about Hot Springs Spa

Welcome to our customer reviews and complaints page for Hot Springs Spa. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Hot Springs Spa.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Hot Springs Spa's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Hot Springs Spa, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Hot Springs Spa. Your feedback is an important part of our community and will help others make informed decisions.

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1:18 pm EDT

Hot Springs Spa Doesn't work

We purchased a 2009 Grandee in March of 2010. This summer, the circulating pump broke & we had to pay $50 for the service company to come out to fix it. They didn't have the part and wouldn't have it shipped "because it would cost them too much - we had to wait until they had a full truck. Nearly 2 months later, they got the part and charged us another $50 to come back to install it. Now just 2 months later, the spa is broken again - it repeatedly trips the breaker and will not heat up. It's a piece of junk. A prior message to Hot Springs customer service was not responded to

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2:01 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We purchased our Hot Springs hot tub in July 2008 from Garden Spas and Pool LLC, Germantown, TN. There is something wrong with the tub because it continues to trip the separate breaker that it is on (located next to the hot tub). Consequently, everytime we want to get in the Hot Tub the water is luke warm at best. They have sent a repairman a few times to...

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