Hot Dog Collars / Missing shipment
Hello, I ordered products from this company in September, 2008 and have never received products or replys to my e-mails concerning the missing shipment. I have sent them at least 5 e-mails asking for either a refund or simply send us our products that we paid for. I have all my receipts and can even check their webpage for the status of my shipment, so obviously they can check that themselves also. My complaint is that they have no phone number for complaints or missing shipments, only a call center taking the orders and they will not talk about anything but orders or direct me where i can talk to somone regarding this. I am not sure if they are members of the better business bureau, but i do not know what to do or who else to contact regarding this... I have contacted paypal but they will only refund after 30 days and I gave them (hot dog collars) a few extra weeks to ship the product. My bank will not refund either as it has been after 45 days of the transaction. I am in New brunswick, canada so i cannot go directly to the place. Any information would be GREATLY APPRICIATED...
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