Hot Dog Collars / Poor Customer Service
Hot Dog Collars has NO communication and the worst customer service I have ever received.
I ordered a personalized, embroidered dog collar from hot dog collars on January 27th and paid for expedited shipping. I gave them my e-mail address so they could send me tracking information on my order. As of February 5th I have not received any information on my order, not even an acknowledgement of my order. I tried unsuccessfully to track my order on their website, so I called their 800 number and was told to send an e-mail. They will not let you speak to a customer service agent regarding orders already placed (unbelievable!).
Todd responded in less than 2 hours stating that it takes between 7 - 10 days to personalize dog collars and he did not provide any information on my order, nor did he answer my question.
The item did arrive, and the embroidery is so far off to the side it looks ridiculous. I had previously ordered an embroidered dog collar from GoTags.com and was extremely happy with their product and customer service. I have thrown away the collar from Hot Dog Collars and place an order with GoTags.com.