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HostSo / Not letting me transfer my domain

1 United States
Contact information:

This company is very poor in service and performance.
There is a plethora of my bad experiences with them.
When you purchase any product from this company, whether domain name, hosting space, owners are not in full control of their product.
When the customer try to reach/connect with them, its almost never a good pr positive result.
They are holding my domain from transferring to godaddy.com
Their servers are continuously down for many days in a row. No solution, only frustration.
Today when I tried transfer, please check the chat message below to see how good or bad they are in sorting the problem.
===CHAT WINDOW===
Please wait for a site operator to respond.

You are now chatting with 'LiveSupport_t3'

LiveSupport_t3: Welcome to 24x7 Live Chat, my name is Bruce, please hold for a moment, I am reviewing your question.

Pratibha: Hi Bruce

LiveSupport_t3: Please hold on for a moment, let me check.

Pratibha: I got wrong EPP code for my domain jaichands.com

Pratibha: what is correct code

Pratibha: rn2YsX|vsZ

Pratibha: this is what your site shows, but it seems wrong

LiveSupport_t3: Please hold for a moment

Pratibha: sure

Please wait while I transfer the chat to 'LiveSupport_t2'.

You are now chatting with 'LiveSupport_t2'

Pratibha: ok

Pratibha: welcome

Pratibha: :)

LiveSupport_t2: Welcome to 24x7 Live Chat, my name is Charlie, please hold for a moment, I am reviewing your question.

LiveSupport_t2: Hello

Pratibha: My above Authorization Code failed

Pratibha: Here is the message I got from other sit

Pratibha: site

Pratibha: TRANSFER REQUEST FAILED * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ================================================================ Error: The registry rejected the transfer request due to an invalid authorization code. ================================================================ Dear Go Daddy Customer, Your request to transfer the domain name XXXXXNDS.COM has failed for the following reason(s): The registry rejected the transfer request due to an invalid authorization code.

LiveSupport_t2: Okay

LiveSupport_t2: May I know why do you want to transfer your domain from us?

Pratibha: I got a deal with other registrar

Pratibha: for hosting and website building templates etc.

LiveSupport_t2: Have you purchased hosting account from another provider right ?

Pratibha: I haven't purchased it. Its free in combo with domain

LiveSupport_t2: And want to point your domain to the hosting account ?

Pratibha: Unless I transfer, I cannot do that

LiveSupport_t2: To get your EPP code login to the client area here: https://my.hostso.com/clientarea.php

LiveSupport_t2: Click on Domains, then the green button next to the domain. Then click the 'Get EPP Code' button, under Management Tools at the bottom of the page, Your EPP code will be emailed to the currently registered administration email address.

Pratibha: I did that already, you can check in my chat messages above

Pratibha: The EPP Code for your domain is: rn2YsX|vsZ

Pratibha: but this code does not work

LiveSupport_t2: Why ?

Pratibha: I do not know, but the other registrar says

Pratibha: * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * TRANSFER REQUEST FAILED * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ================================================================ Error: The registry rejected the transfer request due to an invalid authorization code. ================================================================ Dear Go Daddy Customer, Your request to transfer the domain name XXXXXXXDS.COM has failed for the following reason(s): The registry rejected the transfer request due to an invalid authorization code.

Your chat transcript will be sent to -----cein@gmail.com at the end of your chat.

LiveSupport_t2: Okay

LiveSupport_t2: Please hold for a moment

Pratibha: ok

LiveSupport_t2: 'Well, I have checked that, this epp code is correct for your domain jaichands.com

LiveSupport_t2: Please contact to your new registrar and ask them to check at their end

Pratibha: but as I showed above, it failed..any reason

Pratibha: Ok, no problem

Pratibha: Thanks

LiveSupport_t2: Is there anything else I can help you with?

Your chat transcript will be sent to ----cein@gmail.com at the end of your chat.

Pj
Apr 18, 2013

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