Menu
HostMonster Customer Service Phone, Email, Contacts

HostMonster
reviews & complaints

www.hostmonster.com
www.hostmonster.com

Learn how the rating is calculated

1.8 15 Reviews

HostMonster Complaints Summary

3 Resolved
12 Unresolved
Our verdict: When using services from HostMonster with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for HostMonster has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of HostMonster. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

HostMonster reviews & complaints 15

Sort by:

Newest HostMonster reviews & complaints

ComplaintsBoard
L
6:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

HostMonster hosting services

All my web sites are unmanageable with 403 error. I cannot delete my web site and start over again. I cannot redirect my web site to another server outside of hostmonster. Multiple sessions with support online, two promised to get me to tech support, in both cases promises were broken, and nobody from tech support got back to me.

Deleting files and redirecting a domain should be very basic features which does not work, and yet tech support is a blackhole and for more than 72 hours, I was shoved around like a ball by call center staff who cannot even understand that deleting files and redirecting a domain should be basic features.

I had been customer for 20 years and I am very disappointed.

Desired outcome: Either give me back redirect and delete functions, or allow me to pay for upgrade.

Read full review of HostMonster
View 0 more photos
Hide full review
ComplaintsBoard
A
3:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

HostMonster Major lack of communication & Lying to Customers

OMG! Bluehost/Hostmonster is ridiculous. I've had an "Escalated Ticket" for 3 days with no communication except ME calling THEM & emailing the "Escalated Ticket Dept" multiple times everyday trying to get one of my client's emails restored after they disappeared overnight on 10/31/23. We are quickly approaching the 72-hr mark of the "24-72 hrs for resolution" & still no communication. And Lie?! Big Time Liars! One of the dozen CS Support people told me they were 50% complete on the processing of restoration of missing emails when last night I found out they haven't even started! I'm concerned that I may loose one of my best clients whose employees have had no emails in 3 days!

Just called again & was lied to, again. Said they had not recvd the 6 emails asking them for clarification on their form that I've sent in the past 24 hrs.

Claimed loss: One of my best clients.😡

Desired outcome: Hostmonster to reimburse my client for 3 days of lost business & payroll!

Read full review of HostMonster
Hide full review
ComplaintsBoard
K
2:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

HostMonster - HostMonster Customer Support

HostMonster Customer Support [S-2340993] I write to inform you that the support provided by your technical staff for issue [S-2340993] has been substandard and did not resolve my issue. The issue was instead resolved serendipitously by an unrelated team resolving a different issue. The following technicians were in contact with me via...

Read full review of HostMonster

Is HostMonster legit?

Our verdict: Complaints Board's thorough examination reveals HostMonster as a legitimate entity with notable strengths. Despite a 20% resolution rate on customer complaints, which invites a closer look, HostMonster stands out for its commitment to quality and security. Clients considering HostMonster should delve into its customer service record to gauge compatibility with their expectations.

HostMonster earns 94% level of Trustworthiness

Perfect Trust Endorsement: HostMonster achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for HostMonster. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for hostmonster.com can be seen as a positive aspect for HostMonster as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of HostMonster's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Hostmonster.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for HostMonster have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up HostMonster and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with HostMonster's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 0 complaints were resolved.
  • HostMonster protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
P
8:13 pm EST

HostMonster Hosting

my dear sirs

At the outset I must apologize for my poor knowledge and use of the English language to express my displeasure and dismay at the current events, I chose to write this text in Portuguese (my native language) and use Google translator to translate it into English.

Since 2007 I have been your happy and satisfied customer. I kept with you a website “paccho.com” that for the last 15 years has been helping hundreds of people with insulin dependent Diabetes, especially low-income children and young people, to maintain a much improved quality of life, with great ease practicing carbohydrate counting - a strategy considered very difficult and complicated to follow by many patients and health professionals – using the various tools available on that site for free. I am not aware of a more powerful and complete set of instruments to help treat these diabetics. That tool includes a closed-loop control of Diabetes, on the one hand helping the patient in all the stages of carbohydrate counting, which leads him to apply adequate doses of insulin, completely relieving him of the calculations necessary to obtain these adequate doses and, on the other hand, helping the treatment guide professional with detailed analysis, which even helps them adjust the individual parameters of the calculation for each patient. In the very beginning, each patient received only a simple table generated by Paccho, a kind of personal abacus, which allowed him, with a simple consultation there, to obtain the suggestion of the appropriate dose of insulin (without having to do calculations, without needing a computer, calculator, cell phone or any similar device). This was an invaluable help, obtained practically effortlessly from the customer, at a time when smartphones (or even simple cell phones) were not yet as ubiquitous as they are today, which are in the hands of even the lowest-income people. Due to the current ubiquity of smartphones, other tools have been created to make carbohydrate counting and the necessary flow of data increasingly easier, which used to be done by notes on paper forms and today transit directly via the Internet between the patient and the Paccho server and from this to the advisor's computer, after the treatments that offer help are carried out on the Paccho server, indicating to the advisor how good the relationship between the types of slow (basal) and fast (bolus) insulin is, what is the average of blood glucose measured by the patient and, therefore, an approximation of the expected value for glycated hemoglobin (the key parameter most observed by diabetics and their advisors to assess the quality of diabetes control).

The Carbohydrate Counting Method, the theoretical basis for supporting Paccho (acronym in Portuguese for “Carbohydrate Counting Support Procedures”), uses three basic parameters, individualized for each patient, to calculate the appropriate dose of insulin. Legally, these parameters can only be set and adjusted by the treating medical advisor and therefore cannot be self-adjusted. Paccho has resources to help this professional, offering him a region of the best adjustments based on the data systematically provided by the patient. Paccho uses a brute force method equivalent to a multiple ellipsoidal linear regression to suggest an optimal region for the specialist responsible for the treatment based on the information provided by the patient. This is necessary because traditional tools, even Artificial Intelligence (for example, Artificial Neural Networks), normally provide a single point in the analyzed hyperspace, while Paccho needs to offer a region, to the expert advisor's final decision, thus incorporating his experience to the final decision, in compliance with the legal requirement. This requires Paccho to perform about one hundred and fifty thousand analyzes per month of information (30 days), which is a statistically advisable value for a good decision. This processing is supported by the standard processing time slice offered by the Hostmonster server and can be resolved in a PHP script, even for a longer period of information (2 or 3 months). In special cases where an extra dimension must be included to also analyze basal insulin, the amount of analyzes per month of information rises abruptly to about 28,800,000, requiring processing of C+ compiled code to be supported by the standard time slice provided by the server.

On February 3, 2022, I was sent an email warning that as of February 13, 2022 the site “paccho.com” would stop working as Hostmonster would no longer support older versions of PHP (previous to 7.0). It suggested that I look for another provider or update the software to newer versions of PHP. I was floored and entirely surprised by the lack of knowledge and disregard for customers shown in this new behavior by Hostmonster.

About 40 html pages plus some complex PHP objects are needed to fulfill all Paccho functions. Only the object destined to the treatment of databases, one of the oldest and that most used code not supported by the newest versions of PHP, is composed of more than three thousand lines of code. How could it be redone, tested and published in just ten days? Mainly by a lonely old developer, which is my case. I can even imagine that Hostmonster cannot be guided by cases as special as mine, but… TEN DAYS? PHP itself grants YEARS because it publishes in a version that deprecated code will no longer be supported in new versions that will take YEARS before they start to be available. Outside the period of coexistence of versions normally offered by host providers.

Fortunately, a little over a year ago, because of problems I had in making payments abroad, I transported a version of Paccho to a hosting provider in Brazil, where it works under the domain “paccho.com. br”, but no as well as on Hostmonster. Which is why I have kept the payments for my “paccho.com” hosting there, even without using it, at cost overcoming the difficulties of doing so, in the hope of returning to use the site on Hostmonster, where it worked so well. Without hope, with great regret I already canceled the automatic renewal of my products in hostmonster and, sadly, I will leave the satisfaction of being your happy and satisfied customer, as soon as the current deadlines expire.

However, I don't know why it's so heavy for you to maintain support for PHP versions 5.6 and earlier, upsetting and practically driving out loyal older customers like me.

Recife, February 22, 2022

FRANCISCO VIÉGAS

Read full review of HostMonster
Hide full review
ComplaintsBoard
R
2:53 pm EST

HostMonster Managing my websites

My websites have been down, and I have been on the phone with HostMonster, and Bluehost since January 29th trying to resolve this issue. My business is going under and I need someone to help me with this. I have been with them since 2003 and have never ran into any issues. Now no one is available to speak and/or help. No communication to help give me piece of mind and still no contact from the escalation Team. No supervisors, nothing.
I still have no conclusion and it has been escalated several times and I have received no emails and/or call backs. Both of my websites are down, and I can't even log into the wordpress, Dashboard. The error is "Page not found" when trying to access my Dashboard. I cannot begin to express the overwhelming disappointment in a company I had respected so much.
To have such neglect is unfathomable, inexcusable, and downright wrong. I lost over 2 million in Financial backing.

Desired outcome: For my sites to be up and running and to be able to edit within wordpress.

Read full review of HostMonster
Update by Ryan Hyman
Feb 04, 2021 2:56 pm EST

I will keep you all updated once I'm updated.

Hide full review
ComplaintsBoard
P
10:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

HostMonster horrendous customer service if a supervisor is unavailable to take a call.

Domain name going into redemption and then after explaining my situation and being told nothing could be done about the $70 charge at that level of support even though there were extenuating circumstances. I was then told a supervisor was unavailable to speak to me! In this day of customer service, this company is failing in a very big way. I told the first line support that I will stop using his company's services after many years of loyal patronage.
I think this organization does not value or reward loyal customers and is only concerned with making as much money as they can. I'm very disappointed with Hostmonster.

Read full review of HostMonster
Hide full review
ComplaintsBoard
G
4:56 pm EDT

HostMonster illegal deductions from my account after years of trying to cancel hostmonster services over 40 emails

This is definitely a very untrustworthy business I have been incontact over 40 times to cancel all services. They just keep on sending emails for approved domain names and deduct from my account which I have had to report to ACCC Australian government and my bank. Ive had to cease all money banked into my account or they would just auto sweep from my account without authority. They repeatingly sending over 5 messages a day to my email over and over for deliberate spamming my email. ATO Australian Tax have also been notified of this illegal activities for theft and fraud. DO NOT USE THIS BUSINESS

Read full review of HostMonster
Hide full review
ComplaintsBoard
K
4:33 am EDT

HostMonster website held hostage by hostmonster and sitelock!

9/13/2017

My website was shut down on 8/30/2017 for "violation of terms/malware" issues. There was no notice -- just completely shut down on that date. I didn't realize the site was down because I was busy WORKING, and only discovered it when trying to show something to a client on the site.

I called the support number for Hostmonster, but was switched over to Sitelock from the Hostmonster support line. I was told by the person on the phone that my site did indeed have malware, and that for a mere $99/month PER SITE (I have 2 subdomain sites) they could clean up the site, protect me in the future, and get my site up and running again. I said that's a ridiculous amount of money and then the price came down to $59/month for the primary site, and $10/month for each of the subdomain sites. I still declined and told the rep I was being held hostage -- either pay up on my site stays down. I was informed I could try to remove the malicious code myself but they didn't recommend it.

I used the chat feature for Hostmonster and got someone who SAID they ran a scan to see if there was malware. The tech said she found malware, and that I would need to remove it before they could get the site back up. She gave me a price of $99/ YEAR to get Sitelock to clean up the site and scan/clean up malware and viruses for a year. I needed the site up, and I'm not tech-savvy, so I had to capitulate.

Got Sitelock, scan was apparently run for malware -- none found. So basically I was extorted into purchasing a product from a company that owns both Hostmonster AND Sitelock (EIG.) I've been a Hostmonster customer for years and never had a problem until recently. I'm beyond frustrated and angry that this scam is going on, and that I was a victim of it. I'm looking for a new hosting site, although EIG owns many of them as well.

I took screen shots of the chat (interesting that they do NOT provide a transcript as most companies do) and also the Sitelock scan results showing no malware found on my site. I plan to blast on social media to warn others about this -- found many occurrences of the same thing happening to other websites. How is this different from the people who lock down your computer and demand a ransom to unlock it?

Read full review of HostMonster
Hide full review
ComplaintsBoard
D
4:27 pm EDT

HostMonster hosting service and technical support

On Friday afternoon, my website that is hosted by hostmonster.com was working fine. I usually upload and/or edit files several times a day as has been my practice for 10-12 years that it has been hosted. When I returned from my afternoon walk at around 4:30 p.m. EST, my website was not accessible nor could I access my file manager although I could log it. I called a hostmonster technical support person who gave me a validation token 914917 at 5:14 p.m., and he claimed there was nothing wrong on their end, but the problem with the log in was a problem on my end.

It turned out that was not the case. Apparently, my IP address was "blackholed" or "blacklisted, " and I was given no notice of this nor was I provided any corrective action so I could access my file manager or even access my own website from my internet browser.

After several stressful hours of trying to problem solve the situation with Apple Customer Care who were very helpful, it was determined that there was nothing wrong on my end. There was nothing wrong with my browsers, firewall, proxies, etc.

I telephone a hostmonster technical support woman on Saturday morning, and she assured me that a "ticket" would be implemented, and that a "senior" technical support person would call me later that day since it was 5 a.m. in Utah. The senior support staff were supposed to be in 3 hours later, but nobody cared enough to call or e-mail me at all on Saturday. In the meantime, I went to my local library where I was able to log in and access my files.

After finally figuring out from Apple that the problem was at hostmonster, I called technical support and spoke with Breana; after several minutes of discussion on the issue, she was able to find out that I was "blackholed" and that is why I didn't have access to my website that I've paid hostmonster to host. I then spoke with Brett Barnett who informed me that I would have to assure hostmonster that after running malware and antivirus programs, there was nothing on my end that would compromise the hostmonster servers.

I did run the malware and antivirus programs, and as suspected, there was no problem with my computers, computer files, network, etc.

Your customer service is absolutely the worst I've ever encountered in my life, and you have lost me as a customer. I am absolutely flabbergasted, shocked and extremely disappointed that you would take the action you did without notice by telephone or e-mail; you acted irrationally without giving me any due process or recourse. Then, you had two technical support personnel over the next 48 hours who could have corrected the problem, but didn't act on the issue. I would still be without service or communication about the "blacklist" had I not acted so dogmatically to resolve the problem.

As I am writing this now at 5:00 p.m. on Sunday, July 2, 2017, I was promised by the last hostmonster technical support person that my service would be reinstated within the next "few hours." The last 72 hours has been very stressful for me due to the poor communication, technical support and customer service that hostmonster provides its customers.

I hope my complaint will prevent further problems by poor management, supervision for your customer service and technical support personnel; these people are only a reflection of a poor overall executive team that allows issues like this to ensue.

Sincerely,

Dave Taylor
Davetgc.com and MWolverine.com

Read full review of HostMonster
Hide full review
ComplaintsBoard
R
5:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

HostMonster support

June 2017. Waited 45 minutes on the phone for support. Was disconnected. Tried again, after 30 minutes, disconnected. When I finally made contact I was told they were having a problem with X and they fixed my issue quickly. WHY they didn't post on their site or say on the phone that problem was being fixed is beyond me. I wasted a lot of time.

Fast forward. I launched my WordPress site but the URL still comes up under construction. No way to let them know. Why? They discontinued tickets so I'd have to wait online for hours or on chat for 30+ minutes. Unacceptable.

What used to be a fast and effective support organization has become crippled and dysfunctional. They are clearly understaffed and no one is minding what the customer needs. They should have an announcement of their problems when customers call.

Read full review of HostMonster and 1 comment
Hide full review
1 comment
Add a comment
D
D
Dee Anders
, US
Jun 06, 2017 5:43 pm EDT

I waited for two hours, I'm thinking of taking all my business to godaddy, as bad as that sounds, it can't get much worse than this. I've been trying all day to get help. The tech told me they were hiring like 500 newbies as of June 2017 as they relocated from Utah to AZ, and I believe it. They don't even know how to find the Error Logs.

ComplaintsBoard
A
12:05 am EST

HostMonster Service support

Systems are always down on live chat support, used the service for years, we used to submit support tickets and the issue would be attended to no problem.

Email support no longer exists only live chat, systems always down, "not able to assist you at the moment, try again later."

This is very poor service especially when you business domain is down..

What has happened to Hostmonster?

Chat Transcript

Hostmonster Chat Transcript
Chat ID: [protected] Initial Question: My *** domain has been
deactivated, please fix this as we need it back up and running.
9:27:53 AM Sangeetha B Hello Alexi, thank you for contacting support. My
name is Sangeetha. and I’m happy to help you.
9:28:17 AM Alexi Karalis Hello Sangeetha
9:28:25 AM Sangeetha B Could I get the last 4 characters of the Main
account password to verify ownership of the account?
9:28:42 AM Alexi Karalis ****
9:30:04 AM Alexi Karalis Are you still there?
9:30:45 AM Sangeetha B Yes, I am here. Please hold for the moment there
is some internal connection problem .
9:31:03 AM Alexi Karalis no problem
9:35:22 AM Alexi Karalis Do you still have a connection problem?
9:36:41 AM Sangeetha B Yes, the issue still persist. I am really sorry
for the inconvenience that has caused you.
9:37:00 AM Alexi Karalis when will you be able to resume helping me?
9:42:24 AM Sangeetha B Alexi, Currently the internal tools are not
working. So can you please contact us later ?
9:43:26 AM Alexi Karalis can i email a support ticket as I need the
issue resolved urgently?
9:43:36 AM Alexi Karalis our domain is down
9:43:55 AM Alexi Karalis due to the following issue
9:43:57 AM Alexi Karalis *****.com has been deactivated due to an
unverified billing contact change for [protected]@*****
9:44:31 AM Alexi Karalis the contact address for the domain is my old
email address, *****.com that is no longer valid
9:44:59 AM Alexi Karalis I need all the contact addresses changed from
*****.com to ****.com
9:45:23 AM Alexi Karalis We need the domain back up and running for
business
9:46:03 AM Sangeetha B I apologize for the issue you are having.
Unfortunately, I am unable to access your account at this time due to
some internal system issues. We hope to have full access restored
shortly but until then I am only able to assist you with non account
specific help.
9:46:40 AM Alexi Karalis what is the hostmonster email address for
support?
9:47:54 AM Sangeetha B Alexi, we currently don't have email support now.
9:48:26 AM Alexi Karalis thats a bit of a problem as we now have no
support at all
9:48:38 AM Alexi Karalis this is poor service

Read full review of HostMonster
Hide full review
ComplaintsBoard
H
8:14 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HostMonster Phishing & Blaming

Hostmonster.com & Phishing

The Web hosting company Hostmonster.com uses servers
that have recently been connected with phishing as
it relates to customers of Lloyds Bank of England.

A recent client of Hostmonster.com has informed us
that a certain account was deactivated due to the issue.
The interesting news is that Hostmonster.com could not
prove that the phishing had originated at his site
when asked, nor could Hostmonster.com prove that the
issue was not due to security flaws of the servers
Hostmonster was using.

The honest approach to handling the matter would have
been for Hostmonster to deactivate all servers until
the source of the problem was identified and handled
completely.

It would seem that "passing the buck" on to its own
customers in order to "Save face" may be the tactic
of Hostmonster.com, in order to create apparency that
they are cooperating fully.

Hostmonster.com promotes a software program by the name
of SiteLock, with whom the company is an affiliate. Such
software is utililized to supposedly minimize such threats.
A conflict of interest here is up for grabs and may
be up to the interpretation of customers of Hostmonster.com.

Anyone considering utilizing Hostmonster.com for their
Web hosting needs may want to think twice. Also, authorities
are encouraged to keep a close watch on the business antics
of Hostmonster.com

Read full review of HostMonster
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
9:54 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HostMonster No Response -- Phone Line Busy

I ordered a table online from Brandsplace.com. I got a confirmation email right away, but 8 days later I don't have any additional information. I can not track the status of my shipment or get a response from the multiple emails I have sent. In addition, their phone line is constantly busy. When I found another, non-800# to try for their organization it said the line was disconnected.

I believe they may be out of business -- but still accepting payment. DO NOT USE THIS COMPANY!

Read full review of HostMonster and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
A
A
Andrew Moore
Dekalb, US
Mar 06, 2009 7:04 pm EST

I ordered an item from this company over two weeks ago and have never heard from them or received any kind of response to my emails. They seem to be capible of receiving payments, but they have no customer service to speak of. My five emails and 50+ calls (all busy) have been ignored. I even filed a complaint though paypal and they did not respond to that either. My advise to you is to avoid this company at all costs.

A
A
Alfred
, US
Jan 30, 2009 9:22 am EST

This is one of the most responsive companies I've ordered from on the internet. Prompt email confirmation of order. Prompt email when order shipped with tracking. Had been ordering from Fragrance net and saved 30.00+ from Brands Place. The shippping was much faster. From my experience I can highly recommend this company and a pleasure to do so.

W
W
what is wrong with America
, US
Jun 28, 2011 3:53 pm EDT

I wish I knew how bad the service was before I placed my order. All I can say now is NEVER AGAIN.
brandsplace.com should not be allowed to continue. This sort of poor business practice should NOT be allowed to continue.
This is the sort of business that is the perfect example of WHAT IS WRONG WITH AMERICA.

ComplaintsBoard
R
8:07 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HostMonster Online scam

This company's pricing is very misleading. They offer a great deal through their online advertisements; however, upon payment - you are charged a completely different cost. Additionally, most online companies show you an invoice total for verification purposes prior to finalizing your payment - this was not offered during checkout. I immediately canceled my account. Save yourself some valuable time, perform a user review search first.

Read full review of HostMonster and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
C
C
carmelocruz
, US
Nov 12, 2019 10:49 am EST
Verified customer This comment was posted by a verified customer. Learn more

This people are rip off and we are going to bring them down hostmonsta.com

J
J
jus punjabi
, US
Oct 10, 2014 8:45 am EDT

I am totally agree with Krishna tech. I am using Hostmonster from last 8 years and never had any issue.

S
S
Shri Krishna Tech
, IN
Jan 11, 2011 11:16 am EST
Verified customer This comment was posted by a verified customer. Learn more

Everyone does so. If you sign up for 3 years you will get for $4 per month. If for one year you get it at $9 or $8 per month. So must have been the case for you in this case,

To all those who are commenting about Hostmonster.com We at Shri Krishna Technologies have our primary domain and other 20+ client sites on Hostmonster.com

If you check hostmonster and bluehost are owned by the same parent company. Hostmonster clearly is cheap and hence it doesn't provide uptime guarantee and full support in many cases.

If you were looking for cheap hosting with unlimited space, unlimited domains support etc Hostmonster is very very good. But if you tell that they are slow (which i think is coding problem on your website) and support isn't upto mark or my site was down get Rackspace dedicated hosting for $99 per month and have 100% uptime guarantee or else sign up with bluehost for more amount than hostmonster and get good value for money.

There's a famous saying: You pay peanuts, you get monkeys!

Wonder why we support hostmonster. Its for those cheap clients of ours who say i thought we get hosting free with the website. We host them at Hostmonster.com

Cheers,
Shri

ComplaintsBoard
J
8:23 am EDT

HostMonster bad service. take money and run away

###s stoped my service and ranaway with my money. had there service for a few months. and a few weeks ago, they stop my service and didnt refund my money. stay away from these ###s. do not do business.
http://best-10-web-hostings.com/
hostmonster.com

same people

Read full review of HostMonster and 20 comments
Hide full review
20 comments
Add a comment
R
R
Rami_Ays
, AE
Dec 30, 2016 9:49 pm EST

worst service I have ever experienced. I wake up and see my website is suspended. no email no notification or notice no reason., I spent thousand of dollars on seo and now my website is down. I called from overseas waited for about 30 minutes on hold but no answer, I am still waiting for the chat support but it says" someone will be with you shortly" for more than 1.5 hours! UNBELIEVABLE

View 0 more photos
R
R
Rivertrails
Fort Worth, US
Apr 13, 2013 4:21 pm EDT

HOSTMONSTER Customer service made an accounting mistake but refused to correct their error, stating that their system did not allow them to do that AND I WOULD HAVE TO PAY AGAIN. I originally called them Due to a technical problem, which they acknowledged. The tech explained that Weebly would stop working with a reset so they would have to close my account and create a new hosting account to correct the problem. I had 2 more years prepaid and they told me they would have to refund the credit card and re-charge it. I explained that this was unacceptable because it belonged to an X-employee, and I simply wanted the hosting credited and not refunded. I told them I would rather live with the technical problem if that was necessary. So even after all that and an hour of being transferred around to 5 different employees to find a manager or knowledgeable person to achieve this, what do you think they did? That's right, HOSTMONSTER APPLIED A REFUND TO AN X-EMPLOYEE'S CREDIT CARD. They END UP MAKING THE VERY MISTAKE I WAITED SO LONG TO PREVENT. Now the obvious solution was to credit my hosting account with the 2-years of prepaid service I ALREADY PAID FOR. What I got was "Sorry but the refund posted to the other card already so you HAVE TO PAY AGAIN". I gave them 3 more opportunities to make it right but they just kept trying to sell me another hosting account for the "everyday special price". Everyone makes mistakes and they are forgivable, BUT THIS MISTAKE COST HOSTMOSTER SOME OF THEIR INTEGRITY - A LITTLE OVER $100 WORTH. Bottom line, Hostmonster cannot be trusted to correct their errors or do the honorable thing, and that's just stupid business policy. Ironically they lost $100 when I insisted on NO REFUND from the beginning. I just wanted them to correct a technical problem with their hosting platform. This reflects poorly on the person that runs this organization too. I'll be posting this to lots of other sites over the coming weeks with a carbon copy sent via email to billing@hostmonster.com. One a day until I'm sure that the executives at Hostmonster discover what the un-named individuals in the technical support and billing departments have cost them. I'll post a follow-up in one month to let everyone know if an executive just made a staffing mistake or the company is seeded with this grade of integrity.

D
D
davidrobins
, US
Aug 11, 2015 1:18 am EDT

My business has been suffering a lot due to their bad service. I have experienced over half a day downtime. called, chatted and nobody does anything. They dont even give any ETA. Whether they don't care or don't know how to fix their issues if you have not started working with them it's better to save yourself from future hell building your website on their bad servers.

M
M
modlowarvai
Ozone Park, US
Mar 04, 2014 12:14 pm EST

I just left hostmonster(really sucks, rated Zero) after 4 years. Thru the 4 years, I have over 3000 emails from intersee stating my site was down anywhere from 1 hour to 3 days as i believe they meddle with the server too often, what isn't broke doesn't need fixing. Aside from that, i have word press sites that they recommend with the one click but wordpress is total garbage, it is the easiest hacking site on the internet and hostmonster doesn't protect its customers from malware or virus attacked, yes, they are getting through the website but they are hacking your server and you should have protection on your servers. I just called other hosting like 1and1 and they provide free malware protection with sitelock, all hostmonster wants is money, they tech support staff is the worst, i know more of what problems are then they do. i have told they so many times that my site was down do to php configurations and they would say no, no one meddle with the server today, just garbage and stay away from them

J
J
jb1001
Chicago, US
Aug 06, 2011 10:39 am EDT

hostmonster just decided to do a 6-8 hr system upgrade. My site is not just down, it shows an access forbidden message to all users.
1. I'm losing money by the minute on search engine ads that now lead nowhere
2. Hostmonster did not bother to send an email to let me and other admin know or schedule several updates together.
3. Hostmonster could have easily put a better message like "Under Maintenance, check back soon message" but the idiots that run the company or are running the maintenance don't know any better that putting an access forbidden message.

I've endured their crappy service and frequent downtimes for too long. As soon as I can access the files again, I'm finding a better host.

Hostmonster is garbage.

L
L
Lauraa87
Spartanburg, US
Feb 23, 2011 9:35 pm EST

http://hostmonsterfraud.blogspot.com/

My Experience with HostMonster:
1) HostMonster auto renewed the domain and hosting after 1 yr.
2) I asked them to remove the auto renewal and let the account expire.
3) HostMonster then attempted to auto renew just the domain a few days later.
4) Once again, I asked them to remove the auto renewal and let the domain expire.
5) At this point, the primary email with the account was no longer active because it was routed through the domain. This was okay because I had asked that the account be let to expire.
6) HostMonster auto renewed the hosting again.
7) This time I never received any notice because the email account was gone.

They, then managed to suck over 100 dollars of fraudulent money out of me by charging my credit card on file every 3 months. (Note: It is impossible to remove the credit card information from the account or delete the account.) Now, after 29 emails and many representatives, they still refuse to refund the money.

S
S
Shri Krishna Tech
, IN
Jan 11, 2011 11:13 am EST
Verified customer This comment was posted by a verified customer. Learn more

To all those who are commenting about Hostmonster.com We at Shri Krishna Technologies have our primary domain and other 20+ client sites on Hostmonster.com

If you check hostmonster and bluehost are owned by the same parent company. Hostmonster clearly is cheap and hence it doesn't provide uptime guarantee and full support in many cases.

If you were looking for cheap hosting with unlimited space, unlimited domains support etc Hostmonster is very very good. But if you tell that they are slow (which i think is coding problem on your website) and support isn't upto mark or my site was down get Rackspace dedicated hosting for $99 per month and have 100% uptime guarantee or else sign up with bluehost for more amount than hostmonster and get good value for money.

There's a famous saying: You pay peanuts, you get monkeys!

Wonder why we support hostmonster. Its for those cheap clients of ours who say i thought we get hosting free with the website. We host them at Hostmonster.com

Cheers,
Shri

I
I
IT clients
san diego, US
Sep 12, 2010 10:57 am EDT

NEVER trust information like "Best top 10 hosting company"...they are all related... It is really B.S. information.

Listen to your close friends..

I
I
IT clients
san diego, US
Sep 12, 2010 10:56 am EDT

I also experienced sometimes that I can not see my website, but they say they can see my website. They don't know how to fix it. Their tech support level seems low.
They are worst.

A
A
astrolozy
, IN
Sep 10, 2010 1:42 am EDT

Yes, you are right.

Hostmonster is providing worst services in the world.

I am have 4 sites on this server. Unfortunately, my all sites are sucking due to slow downloading and Downtime problem.

My previous host ixwebhosting was providing much better services than hostmonster. It is really a monster for clients and their business

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact HostMonster customer service

Website

www.hostmonster.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with HostMonster?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with HostMonster Customer Service. Initial HostMonster complaints should be directed to their team directly. You can find contact details for HostMonster above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about HostMonster. Discuss the issues you have had with HostMonster and work with their customer service team to find a resolution.