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Hostgator / Their support is terrible

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I had a problem with my site so I contacted HostGator customer service hoping to get some help, but unfortunately they did not care about me and my issue. I sent them several messages but they ignored me and then I decided to try their live chat which was a complete nightmare.
I contacted their rep and he asked me to wait and promised he'll be back in 5 minutes. Waited for 20 minutes and opened a new chat. Their rep said that everyone was busy at the moment and asked me to wait! After 30 minutes of waiting I gave up. I also tried to contact them the next day but nothing changed. Very poor support service!

Jo
Dec 02, 2016

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