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1.0 804 Reviews

Hostess Brands Complaints Summary

6 Resolved
798 Unresolved
Our verdict: If considering services from Hostess Brands with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Hostess Brands reviews & complaints 804

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Newest Hostess Brands reviews & complaints

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E
9:28 pm EDT

Hostess Brands hostess powdered mini donuts

My husband purchased3 bags of the powdered mini donuts and every bag is very stale. The expiration stamped on the back top of the bag is November 4, 2018. I am so disappointed. We purchSed these from our favorite grocery store and have never experienced a problem in the past. Has anyone else run into this same issue with hostess donuts? Please help

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10:45 am EDT
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Hostess Brands hostess ho ho pack

I bite into a hostess bought this morning at a local food mart... to find myself biting into mold... It was so gross made me throw up. I will never buy a Ho Ho again. 🤢 I don't know if this is a product issue or a store but I am VERY DISAPPOINTED! I was on my way to work early in the morning. I stopped opened the pack of hohos & took a bite. It had a very HORRIBLE taste. It was still dark out so I didn't think anything of it. I opened my door and had to throw it up. I got to work and brought it inside to look and see why it tasted so horrible. Inside the hoho was MOLD! How gross. I am still nauseas because of it.

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3:38 pm EDT
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Hostess Brands bakery petites salted caramel cake delights

I purchased a package of these today and I was really disappointed in the condition of the cakes when I opened the package. There was very few cakes that were whole. The big majority of them were crumbled with the chocolate coating collected in the bottom of the bag. The flavor was good, but very messy.
The Best By date on the package is Nov 29 2018.
Code numbers are F [protected]:50 G.

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pamelal
, US
Dec 06, 2018 6:10 pm EST

I bought these today and although the taste is ok most of them were smashed and broken. I had planned to serve them at a brunch with coffee. They were not at all presentable. Surely Hostess can provide better packaging so that this doesn't happen. Disappointed!

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bbrrrg
, US
Oct 29, 2018 6:28 pm EDT

I just purchased these as well. I was not only disappointed in the condition, but the flavor also. No saltiness whatsoever, no caramel flavor, they tasted exactly like a ding-dong.

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6:17 pm EDT
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Hostess Brands donettes

On 10/20/18 I purchased hostess donettes from my local grocery store Giant Eagle. Upon consuming them I noticed gray hair sticking to the donuts and a sticky substance. I am seven months pregnant this is completely unacceptable my Unborn child could have been harmed. I'm completely disguised and would like a full refund. The product number is [protected].

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11:03 pm EDT
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Hostess Brands donettes & white fudge ding dongs

I purchased 2 hostess white donuts and 2 chocolate donuts and one white fudge ding dongs on Sept 19 2018. Today I noticed the white fudge ding dongs had expired on June 14 2018, the white donuts expired on Aug 31 2018 and the chocolate donuts expired Aug 4 2018. I would think they should not be eaten now. I purchased them at Kroger in fairfield in Texas. I have attached my reciept for them. I am also contacting Kroger as well. I have never paid attention to the expiration dates before but I will now. Not sure if there is anything you can do.

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1:50 pm EDT

Hostess Brands bakery petites... mold

Hostess we have a problem,

I just purchased a pack of the double chocolate cake delights bakery petites, and I was a little disappointed with the taste and the fact that they were all stuck together, but then I noticed on the bottom of the fused mound of chocolate...mold. I had already eaten some, and I'm hoping I don't get sick. As you can see in the picture, the expiration date is October 21, 2018, and today's date is October 16, 2018, so they should still be edible...but they're moldy...

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2:18 pm EDT

Hostess Brands bakery petites

Today, 10/15, I purchased Hostess Bakery Petites double chocolate cake delights from Target in Grand Forks, ND . I returned to work and when I opened the bag I thought the smell was somewhat off, I reached in to grab one and it was very soft, I put it in my mouth and when I looked down the bag was completed filled with mold. I am currently pregnant and that can be very unhealthy to me and could possibly cause complications with my pregnancy as I am only 7 weeks along. I have attached photos of the moldy item.

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9:37 am EDT

Hostess Brands hostess donettes

F091821000 261 11:59 D3
Bottom lower level were a flat like a pancake smashed, top few were fine, purchased this morning at 5:30 am at BP gas station, route 173 and Hwy 59, Antioch, IL 60002.

Now the manager well, Eddie.

Discovered after I got home, the smashed donettes were covered in chocolate coating, which was not smashed. This is definitely a assemble line problem, really upsets me to pay $4.99 for unacceptable product.

590 Indian Trail Rd, Antioch IL 60002...
Home Address.

Name C. Stevenson, lean six sigma master black belt, phone [protected].

Will be waiting for your correction. Regards

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10:05 am EDT

Hostess Brands individuallly wrapped single ho ho's

The cake was very dry and the cream was gritty, use to them being moist and light, the size of them were very small, they are not like they use to be, tasted more like little debbie's and even they are more moist, i am very disappointed and not sure if I want to purchase any more products in fear I'll be waisting my money, not sure if the store would take it back, Walmart

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9:35 am EDT
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Hostess Brands donettes powdered mini value size

This is not really a complaint but a suggestion. I think the date is to far out for freshness once the product is opened. I bought these on Sept. 9th 2018. Info on package Oct.24, 2018 F [protected] 232 11:59 D2. Probably opened them with in the week sometime. Yesterday I noticed they were still some left in the pantry. I checked the date and decided cool these are still good. Horribly wrong thought, they are so crumbly and dry can not even finish the bag. Grant it maybe I should not have keep them for a month but the date said I could. I'm not a huge sweet eater that's why I always try to get the best date possible. But, I know now not to keep these so long. Thanks for taking this into considerations.

Beverly

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9:36 pm EDT
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Hostess Brands suzy q

I purchased a box of suzy Q's on 10/7/18. They were terrible! The best by used date was 10/22/18. I loves suzy Q's and had bought a box when they first came back out and was disappointed in them. Being a fan I saw that the box said 50% more cream and cakes so I thought I would give them a second chance. Big mistake! they were not fresh at all. Dry cakes and weird tasting cream. What a waste of money!

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7:09 pm EDT

Hostess Brands twinkies with creme filling

I'm 57 yrs old. Remember Twinkies when I was a kid, yummy with chocolate milk. Tried some again today for the first time in a long time. My wife brought home a box. I opened it up got one out. Could not believe the size. The Twinkie was half the size of what they used to be. And more expensive. Took that first bite and wondered where was all that gooey creme filling. Compared it to the picture on the front of box and said there it is it's on the front of the box in the picture.. Twinkie smaller than used to be with less than half the filling. Disappointed very Disappointed. What the heck happened Hostess?

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Customer'sRights
, US
Nov 16, 2018 6:14 pm EST
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Hostess Suzy Q's and Twinkies

I grew up eating Hostess products and never had a problem with the taste. Before the products were taken off the shelves and before changes were made to the products ingredients, the snack cakes were DELICIOUS! I don't know what the manufacturers are doing differently, but whatever it is they need to stop! These are some of the worst snack cakes I have ever tasted. The cake is to stiff and/or hard and the creme filling is lousy! The creme filling taste like it has some kind of artificial sweetener and it is not as creamy as they use to be! I want the Suzy Q and the Twinkies back the way they use to be. On a scale of 1 - 5, I rate Hostess a 1 or less.
The WORST Cakes Ever!

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B
5:53 am EDT

Hostess Brands new peanut butter ding dongs were loaded with soap

On 10/2/18 I opened a New Peanut Butter Ding Dong, took a bite and ate it. My mouth started to taste like soap and after the second bite, I had to and spit it all out. My mouth, tongue tasted like Soap. I had to scrub my teeth, gargle and brush my tongue to get out the taste of Soap. Not believing it could be the Ding Dong, I tried another bit and immediately had to spit it out and do the same regime of washing out my mouth. I am returning this product to my Local Grocery Store Market Basket in Leominster, MA 01453. Not sure if this was a fluke that went through the assembly line or a prank by an employee. Two hours later I started have diarrhea and was up at 5:00 am 10/3/18 with diarrhea. The first two Ding Dongs did not taste like Soap. Will not even attempt to try another one and most likely will never buy this product again. Thank you in advance for your attention to this matter. Regards, Beverly McNamara 50 Buttermilk Rd Leominster, MA [protected]

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8:25 pm EDT

Hostess Brands donettes powdered mini donuts

Purchased donuts Sunday 09/30/2018 opened them and were stale and tasted old. After I tried to eat another one is when I noticed they were out dated.The expiration date was 08/07/2018.I and my wife were very unsatisfied and disappointed.seems to me your delivery personnel should have removed them off the shelves. Hope that I can get a fresh bag sent to me.

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6:22 pm EDT

Hostess Brands petites double chocolate cake delights

We purchased a bag of your Petites Double
chocolate Cake Delights to try. Upon opening the bag we discovered mold growing inside. The bag appeared to be sealed with no noticible holes or tears. We then confirmed that they are not expired with an expiration date of September 30th 2018. Just want to warn you all of this concern! Needless to say we threw them out.

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1:53 pm EDT
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Hostess Brands powdered donettes

Powered donettes 10.5 oz. Expires 11-02-2018. The worst taste ever! Dry, I mean hard dry! With a horrible after taste. I can't believe "hostess" is on the bag. But this is it for me! This crap has helped me get control of my sweet tooth. Aaauuugh!
Too short of a complaint... I grow up around an hostess bakery. The sweet smell in the air! But this crap now... Omg! What a shame. You should be paying people to even say the name.
I will spread the word; don't waste your money. Hard as a rock. I would have gotten more out of a rock. Hardness would have been expected. A donut... My foot.
Remove the heart... & put a turd.

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11:32 pm EDT

Hostess Brands cinnamon streusel coffee cakes

Hi !

My name is Gina Priest . I first have to say I am a Hugh fan of yours . Your food is fantastic ! . I buy so many boxes of your products often . I at least buy a box of any kind of your food that you offer weekly . Not only am I a Hugh fan my son is too . That is saying alot. He is a very picky eater . But I have to say I am very dissatisfied & disappointed. I bought several boxes of your cinniamon strusel Coffee cakes the other night & 3 of the boxes I had bought was disappointing to say the least. 2 boxes that I had bought we're completely missing the cinniamon swiral in the middle of the cakes & the other one was completely missing the cinniamon strusel on the top of the coffee cakes . That was 3 total boxes that I lost money on . They were not cheap . That was at least twenty dollars . I know that may seem like pennies to you but It certainly isn't to me . It's so sad cause I don't no if I will ever buy any more of any kind of products you have to offer ever again . I unfortunately do not have the money to waste if the next box doesn't come out the way it is supposed to. I am also so very upset cause again, I love, love, love your coffee cakes . So very disappointing !

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12:24 pm EDT
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Hostess Brands orange cupcakes

I bought a box of Orange cupcakes but from taking 1 a day in my lunch. To had broken seals around them and where very hard could not eat and they was in the middle of the box. the date on the box was for sept 24th. They where all good except the 2 i found in the box all ready opened. The UPC Code is [protected]. Never had a issue before. But would appreciate a reply to this matter.
Thanks
Mike Taylor

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5:57 pm EDT
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Hostess Brands glow balls

I bought your new glow balls. I expected them to be completely fresh since it is October. The coconut on some of them was hard. The rest of the glow balm was fresh. I always buy hostess brand and for the most part all have been fresh. It was to my surprise these glow balls were not. I am very disappointed. I wold like maybe some coupons or money back.

Thank you
Anita De Leon
14445 Moffat rd
Temple TX 76502.

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Update by Anita Deleon
Sep 25, 2018 5:59 pm EDT

I bought your new glow balls. I expected them to be completely fresh since it is October. The coconut on some of them was hard. The rest of the glow balm was fresh. I always buy hostess brand and for the most part all have been fresh. It was to my surprise these glow balls were not. I am very disappointed. I wold like maybe some coupons or money back.

Thank you
Anita De Leon
14445 Moffat rd
Temple TX 76502.

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12:38 pm EDT

Hostess Brands frosted mini donuts

Expiration date on this bag is Nov 04, 2018, I bought this bag September 20, 2018. The donuts we're all melted together, in pieces and dried out. The bag did not look like it had been stepped on or any damages to it and they didn't look melted together from what I could see through the little window. In order to eat these donuts I had to put them in a bowl so as to not make a Hugh mess.

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Hostess Brands In-depth Review

Overall Rating: 4.5/5

Product Quality: Hostess Brands offers a wide range of delicious and high-quality products that are loved by consumers. From their iconic Twinkies to their scrumptious cupcakes, the taste and texture of their treats are consistently excellent.

Variety of Products: Hostess Brands offers a diverse selection of products to cater to different tastes and preferences. They have a range of snack cakes, donuts, and pies, ensuring there is something for everyone.

Packaging: The packaging of Hostess Brands' products is eye-catching and appealing. The colorful designs and clear labeling make it easy to identify and choose your favorite treats.

Pricing: The pricing of Hostess Brands' products is reasonable and affordable. Considering the quality and taste, the prices are competitive in the market.

Customer Service: Hostess Brands has a dedicated customer service team that is responsive and helpful. They promptly address any concerns or inquiries, ensuring a positive customer experience.

Website Design and User Experience: The Hostess Brands website is well-designed and user-friendly. It is easy to navigate, and the product information is clearly presented. The website also offers a seamless online shopping experience.

Shipping and Delivery: Hostess Brands ensures timely shipping and delivery of their products. They use reliable shipping methods to ensure that the treats arrive fresh and in perfect condition.

Return and Refund Policy: Hostess Brands has a fair return and refund policy. If there are any issues with the products, they are willing to provide a refund or replacement.

Social Responsibility and Sustainability: Hostess Brands is committed to social responsibility and sustainability. They actively participate in initiatives to reduce their environmental impact and support local communities.

Brand Reputation: Hostess Brands has a strong brand reputation built on decades of delivering delicious and iconic treats. They are known for their quality and consistency.

Competitive Advantage: Hostess Brands has a competitive advantage in the market due to their wide range of products, consistent quality, and strong brand recognition.

Innovation and New Product Development: Hostess Brands continuously innovates and develops new products to cater to changing consumer preferences. They introduce new flavors and variations to keep their offerings fresh and exciting.

Market Presence and Reach: Hostess Brands has a significant market presence and reach. Their products are widely available in grocery stores, convenience stores, and online retailers.

Customer Reviews and Testimonials: Hostess Brands has a loyal customer base, and their products receive positive reviews and testimonials. Customers appreciate the taste, quality, and nostalgic value of their treats.

Partnerships and Collaborations: Hostess Brands has formed partnerships and collaborations with other brands and companies to create unique and limited-edition products. These collaborations add excitement and variety to their product lineup.

Industry Recognition and Awards: Hostess Brands has received industry recognition and awards for their products and business practices. These accolades highlight their commitment to excellence.

Company History and Background: Hostess Brands has a rich history dating back to 1919. They have been a beloved brand for generations, and their treats have become iconic in American culture.

Financial Stability and Performance: Hostess Brands has demonstrated financial stability and strong performance in the market. They have consistently delivered positive results and growth.

Future Outlook and Growth Potential: Hostess Brands has a promising future outlook and growth potential. With their strong brand and continuous innovation, they are well-positioned to expand their market presence and attract new customers.

How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

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