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1.0 804 Reviews

Hostess Brands Complaints Summary

6 Resolved
798 Unresolved
Our verdict: If considering services from Hostess Brands with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Hostess Brands reviews & complaints 804

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Newest Hostess Brands reviews & complaints

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3:17 pm EDT
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Hostess Brands snowballs

Yuck! What happened to the wonderful Hostess Snowballs that I knew before Hostess closed and now is reopened by someone else. The new owner is definitely not using the same recipe as was used before. The coconut is good, the marshmallow is good, the cream filling is good but the cake is awful. It is very dry and totally unappetizing. I will never buy any hostess cake again.

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6:09 pm EDT
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Hostess Brands chocolate cupcakes

We have bought these packages of cupcakes multiple times. They come in a pack of 2 and there has only been one cupcake in the package. Paying $2 for one cupcake is a waste of money and I won't be buying them again. If it happens once, that's okay because it happens every now and again. But it has happened several times over the past week. That is just ridiculous and means someone isn't paying attention when doing their job.

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9:26 am EDT

Hostess Brands bakery petites

First of, I love these things, and so does everyone in my household. I recently brought them again and the package smells like a vinyl or a nail salon. At first it only burned my nose hairs for a little so I was fine with it and the food didn't taste weird. Now the smell has gotten worse and the petite bites now taste exactly like the smell of the packing

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10:31 am EDT
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Hostess Brands chocolate cake twinkies

My kids were very excited to try these hostess cakes and after dinner i told them they could try them. I opened the box to find 3 different packages already opened so we weren't even going to attempt to eat them. No telling with the world we live in. I opened another cake and let my husband try and it was hard and stale. I'm not one to complain but this is a little ridiculous

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8:56 pm EDT

Hostess Brands cream filled cupcakes

Prior to leaving for a road trip out of state, we purchased 3 packs of Hostess cupcakes from our local high store. Each pack at 3 cupcakes in it. We were very disappointed after opening the first pack to find that there was maybe a dime size of filling in each cupcake. We're proceeded to open the other six cupcakes and found it to be the same thing. Once we traveled and got into Delaware we decided to try purchasing cupcakes at various other places. We were very disappointed to find that this was consistent through five different stores in two different states. Hostess has really gone downhill.

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10:25 pm EDT

Hostess Brands chocolate peanut butter twinkies

I bought a box of the chocolate peanut butter Twinkies. Talk about false advertising! The box shows a Twinkie loaded with peanut butter. When I bit into it, I could barely see it, nevermind taste it. Very disappointed. Will not be buying this again. I usually don't go for the sweets. Funnybones have always been my favorite. I thought the Twinkies would be great because there was no chocolate coating. Again, very dissapointed.

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3:24 pm EDT
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Hostess Brands ding dong cakes

I purchased a box of Ding Dongs at Dollar General store to day and I get a box a week they are usually the best, but today they tasted like they had strawberries in it. I was shocked and disappointed at same time. I would like a refund or coupon and just wanted to let you know as well. I will add numbers off the box. Thanks, Beth Spurling

Best used by Oct 15 2018
F [protected]:4?

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11:57 am EDT
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Hostess Brands hostess blueberry muffins

Our Grand-daughter who is 5 yrs. old has Peanut Allergies & allergic to all tree nuts. Last wk. I bought a box of Hostess blueberry Mini Muffins that come in separate pouches for her to bring as a snack for school. The problem is that even though the box lists all the ingredients the individual pouches do not have any ingredients listed so therefore I was not able to send her to school with this snack. The policy of the school is that any snack in a pouch has to have a label of all the ingredients or they are not by law allowed to give it to any child that has allergy's in my grand-daughters case Peanut & tree nut allergies. I have not run into this problem with other companies labeling the back of the pouches so hope you can change your packaging.

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6:05 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Hostess Brands ho ho's

Let me start off by saying that I have been a Hostess cupcake ding dong and Ho-Ho connoisseur for 50 plus years. I am diabetic not supposed to eat sugars as it is so when I do have a craving I normally buy Hostess Ding Dongs or Hostess Ho Hos. Imagine my surprise when I walk into the local convenience store today on one of my many sugar cravings and bought a pack of Hostess Ding Dongs. Before I even open the package I noticed that they were considerably smaller but that the price was the same. When I have a craving I normally eat too but now there's so smaller in size I would have to buy two packs and that's really unfair to buy 2 packs of 2 and get 4 when I only need two so I don't have to buy two packs to get three to be the equivalent of 2. Now you might think this is a crazy email but I am not the least happy. The price is still a 1. 99 for 2 but the size has gone down a whole ho ho'
That is really unfair that you all did not let the public know that you were going down to in size but not changing your price and now because of that I'm going to have to switch to another brand which is very unfair to me I just figured I'd let you all know. Sincerely yours
Denise e spruell
2480 Lena Lane
West Palm Beach Florida 33415
[protected]

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Resolved

Nothing resolved. No email no call no text no anything

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2zx3
Lake Charles, US
May 02, 2022 1:06 pm EDT
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The. Ho hos wrappers are opened when you open the box I have thrown away dz.of them

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12:15 pm EDT
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Hostess Brands fudge brownie crispi thins

F. Jackson
These cookies were purchased this day at Walmart.
You say on bag "...is baked with care so you can savor each delicious bite."
We are savoring EVERY SPOONFUL.. Though they are, admittedly, quite tasty, they are a bag of just plain bits, pieces and crumbles. There were just 3 or 4 that were whole.
Cookies this breakable should, perhaps, be in a box

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8:06 pm EDT
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Hostess Brands ding dongs

I bought a box of ding dongs at krogers on Friday evening in Riverview MI, for one thing I couldn't believe how small theses ding dongs are for the price that is charged. But my main complaint is there was only 1 ding dongs in the whole box that had a somewhat decent amount of filling in it, the other 9 had almost nothing in them and they were very very dry. I was very disappointed

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7:24 pm EDT

Hostess Brands hostess donettes

I bought a bag of donettes 24 Aug 2018 from local Dollar General and opened the bag 25 Aug 2018. I didn't notice the smell coming from the bag until I ate a single donut and there is a taste I can't explain. I had my son verify the smell coming from the bag. I am not very happy. I have purchased these donettes numerous times and now I'm not so sure I'll buy any again.

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5:24 pm EDT
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Hostess Brands cupcakes

I buy hostess cupcakes regularly this latest box barely had any cream filling. Box number [protected] sale by date 10-15-2018. F [protected] 223 07:44 L31 I was happy about the new ownership who has been providing high quality products. This one surprise me that this box of poor quality made it out to a loyal customer like myself so im lodging this complaint in order to resolve this issue. I would have taken it back to the kroger store for a refund but i rather deal with hostess directly so u can check your processes and continue producing high quality products that i expect from your company.

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11:31 pm EDT

Hostess Brands chocolate cake twinkies

I purchased a pack of the chocolate twinkies and it looked like there was a thin layer of mold on the top half of one of them, but I thought maybe it was just some cream. I took a bite of the other half and it tasted very bitter and horrible. Not sure what it was, but the taste was very bad. Never had this problem before, we are always satisfied with your products.

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12:42 pm EDT
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Hostess Brands petites

My children and I love Hostess. I've been eating them sense I can remember. When I pack them lunches in the morning for school I put one in for them. But I was wondering what's going on with the petites. Why isn't there much in the bags. We pay 4 bucks and there's barely anything in them. My children really enjoy them but there's not enough. Do you think you can put a little more in.

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Update by All natural 07
Aug 21, 2018 12:37 pm EDT

My children and I love Hostess products. We love to snack on them at times. But I was wanting to know so little in these bags. I mean there is bearly anything in the bags. We pay like 4 bucks for a bag. I pay less for other bags and get more. But it's not the same as Hostess. We where wanting to know if you could add a little more to the bags please.

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1:59 pm EDT

Hostess Brands no filling in my twinkie

I purchased a box of Banana Twinkies (which, by the way are the best twinkies ever). And this morning, to my dismay, I discovered a twinkie without the filling. So after tossing the unfilled twinkie, I later discovered another twinkie unfilled. Okay, one I can take, but 2...come on! I have about 3 or 4 left in the box, and wondering, if they'll be filled. Feels like I'm playing Russian Roulette. Never in my many years of buying twinkies, have I never had one unfilled, but 2 in the same box is very disappointing.

Still a fan of the Banana Twinkies

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6:37 am EDT
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Hostess Brands ding dongs (10 piece box)

What happened to toe overall size on your product. I posted on my FB site ( charles winkler, Chesapeake Va.) a picture of your product called DingDongs. My complaint is the overall size of the product. I am a 54 year fan of Hostess products. I do not see how you would allow a sub standard product to be sent out to your fans. Please explain how a product that is the main subject of your snack line can be made to such a low standard. Your other products seem to be close to what they always looked like. But this new Ding Dong.
It needs to look like "you can't just eat one" instead of not wanting to try it just by the way it looks! Your company needs to set your standards a lot higher if this is one of your "Top ten" products.

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10:52 am EDT

Hostess Brands white fudge ding dongs

I buy from hostess all the time. But yesterday I bought a box from safeway i opened them up they are half the size they normally are. They look barely coated with white fudge you can still see part of the cake . They also look really golden brown and taste like there over cooked you dont get that soft taste when you bite into it. It kinda taste old. i was really disappointed They dont even taste right.

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11:18 am EDT
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Hostess Brands chocolate cupcakes

I have been buying these cupcakes for my husband for quite a few years now. He loves them. However, we have found that the last two dozen purchased have had issues. The individual wrapping on the cupcakes is not fully closed. Air gets in and the cupcakes end up hard and stale. My husband is disappointed every day. Don't know if something to do with packaging process but wanted to advise before get too many complaints. These cupcakes in my area are $3.79 per box. Not cheap and annoying to waste money. Thank you

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5:31 pm EDT
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Hostess Brands ho ho’s

I just bought a box of these from Walmart. Put em in a bag with cookies because ya do t want em squished. So a few hours later I proceed to open em up and take one out. I don't know what happened. The cake is literally like 1/2" tall. Flattened. All of them are flattened. Not round. The box is in perfect condition so I can only think that this happened while making them. Yay quality control! So idk I leave a message so we will see if they call me back. I really would be happy with a free box. These suckers are like $4. Flattened or round. Yes, yes it does make a difference in taste. Maybe air got into em idk but blech

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Hostess Brands In-depth Review

Overall Rating: 4.5/5

Product Quality: Hostess Brands offers a wide range of delicious and high-quality products that are loved by consumers. From their iconic Twinkies to their scrumptious cupcakes, the taste and texture of their treats are consistently excellent.

Variety of Products: Hostess Brands offers a diverse selection of products to cater to different tastes and preferences. They have a range of snack cakes, donuts, and pies, ensuring there is something for everyone.

Packaging: The packaging of Hostess Brands' products is eye-catching and appealing. The colorful designs and clear labeling make it easy to identify and choose your favorite treats.

Pricing: The pricing of Hostess Brands' products is reasonable and affordable. Considering the quality and taste, the prices are competitive in the market.

Customer Service: Hostess Brands has a dedicated customer service team that is responsive and helpful. They promptly address any concerns or inquiries, ensuring a positive customer experience.

Website Design and User Experience: The Hostess Brands website is well-designed and user-friendly. It is easy to navigate, and the product information is clearly presented. The website also offers a seamless online shopping experience.

Shipping and Delivery: Hostess Brands ensures timely shipping and delivery of their products. They use reliable shipping methods to ensure that the treats arrive fresh and in perfect condition.

Return and Refund Policy: Hostess Brands has a fair return and refund policy. If there are any issues with the products, they are willing to provide a refund or replacement.

Social Responsibility and Sustainability: Hostess Brands is committed to social responsibility and sustainability. They actively participate in initiatives to reduce their environmental impact and support local communities.

Brand Reputation: Hostess Brands has a strong brand reputation built on decades of delivering delicious and iconic treats. They are known for their quality and consistency.

Competitive Advantage: Hostess Brands has a competitive advantage in the market due to their wide range of products, consistent quality, and strong brand recognition.

Innovation and New Product Development: Hostess Brands continuously innovates and develops new products to cater to changing consumer preferences. They introduce new flavors and variations to keep their offerings fresh and exciting.

Market Presence and Reach: Hostess Brands has a significant market presence and reach. Their products are widely available in grocery stores, convenience stores, and online retailers.

Customer Reviews and Testimonials: Hostess Brands has a loyal customer base, and their products receive positive reviews and testimonials. Customers appreciate the taste, quality, and nostalgic value of their treats.

Partnerships and Collaborations: Hostess Brands has formed partnerships and collaborations with other brands and companies to create unique and limited-edition products. These collaborations add excitement and variety to their product lineup.

Industry Recognition and Awards: Hostess Brands has received industry recognition and awards for their products and business practices. These accolades highlight their commitment to excellence.

Company History and Background: Hostess Brands has a rich history dating back to 1919. They have been a beloved brand for generations, and their treats have become iconic in American culture.

Financial Stability and Performance: Hostess Brands has demonstrated financial stability and strong performance in the market. They have consistently delivered positive results and growth.

Future Outlook and Growth Potential: Hostess Brands has a promising future outlook and growth potential. With their strong brand and continuous innovation, they are well-positioned to expand their market presence and attract new customers.

How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

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