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1.0 804 Reviews

Hostess Brands Complaints Summary

6 Resolved
798 Unresolved
Our verdict: If considering services from Hostess Brands with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Hostess Brands reviews & complaints 804

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Newest Hostess Brands reviews & complaints

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9:20 am EDT
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Hostess Brands hostess chocolate cupcakes

I brought a chocolate cupcake from my job and the cupcakes tasted stale even though it had not expired. The top of the cake did not taste the same as what it used to taste like. The topping was ALWAYS soft and enjoyable. I don't know what happen, but the top of the cupcake was hard and the cupcake was dry even with the filling. I was very disappointed because I was looking forward to eating it after not eating one in a while.

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1:01 am EDT

Hostess Brands mini muffins - chocolate chip

I purchased a box of these for my daughter about a week ago, because they were on sale. Upon my daughter eating a bag of 4 of the mini muffins, she complained about something being "hard" in the muffin, so I had her spit it out in my hand, in my hand was a chewed up muffin along with a hard piece of something that resembled a piece of cardboard. I proceeded to to that package away. The next day or so, my husband was eating a pack of the muffins, he had the same exact hard thing in his muffins. This was extremely disappointing and disgusting because we have no idea what this object in these muffins were.

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2:39 pm EDT

Hostess Brands hostess zingers vanilla

I bought a 3pk of Hostess Zingers Vanilla from Walgreens at 1627 N. Pulaski Rd. Chicago, IL 60639. Receipt info as follows: [protected]/23/2017 11:16am. I just opened them to see that the frosting is no longer soft, but hard and dry at the end of the zingers. The paper that supports the zinger in package looks as if it is dirty or it may just be greasy. These zingers shouldn't look like this especially with a best by date of: Sept. 16, 2017. Here is the information from the actual package: Best by: SEP 16 2017. E [protected]:48 L

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12:11 pm EDT
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Hostess Brands lemon fruit pie

My daughter bought a single Lemon Pie, my favorite, from a convenient store to give to me.
This was Thursday August 17, 2017. I opened it Friday A. M. to eat. When I opened it there was no smell of the pie. I took a bite and the inside was a dry paste. It wasn't the silky lemon filling that usually is found in a pie. The taste was disappointing. There is no Good By Date on the box anywhere. The only # is D09168200260.. Do not know what this means.
I would like to have a lemon pie what is good. This was very disappointing.

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11:59 am EDT

Hostess Brands raspberry zingers

I bought a box of zingers from the Wal-Mart in Millington, TN August 2017. I had to throw out the entire box because some of the individual packages were not sealed and they were dried out. I attempted to eat one in which the packaging appeared to be sealed, but it was also dry. I love these cakes but i don't think i'll be buying them again. The number on the box is
E [protected]:38.

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5:37 pm EDT

Hostess Brands devil's food zingers

Purchased a pack of the Devil's Food Zingers (product Bar Code [protected]) from Market Basket on 2017-AUG-15, package was sealed, with expiration date of 2017-AUG-28. Product was laced with white mold across the bottom, in such a manner as it was nearly impossible to tell it would be damaged before purchase.

Address of this particular MB Store:
352 West Center St
West Bridgewater, MA

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7:36 pm EDT
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Hostess Brands hostess orange cupcakes

I purchased a box of Hostess cupakes, frosted orange flavor, today [protected] from Fred Meyer. When I opened it, there were only 7 cupcakes instead of 8. Bar code is [protected] 9, paid 2.99. Code on front of box is E:[protected] 186 07:21 L31. Dated best by Sep 08 2017. Please send me a coupon for another box of Hostess cupcakes, or refund the purchase price. Thank you for your time and attention.

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1:25 pm EDT
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Hostess Brands hostess chocolate mini donuts

I love these mini donuts! Buy them all the time for me and my grandchildren (if any left😉)
On several occasions when in store usually kroger...I cannot pick out a package that all donuts are stuck together! Yes I buy anyway, come home and put in fridge..
I've decided to contact you. I'm dieting so I can eat 1 mini donut and keeps my cravings down. Please send me some that are not stuck together!

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4:32 pm EDT
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Hostess Brands hostess mini muffins birthday cake

I picked up a box today cause I had my nefew and as I was breaking it apart to feed him there was something hard in the middle. As I pulled it out it loomed like a peanut but was so hard biting down on it as hard as I could and I could not even break it in half. I have the item if you would like a picture. I am very disappointed as I was feeding it to my 1year old nefew and if I had not found it he could have choked on it.

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Update by Martie05
Aug 02, 2017 4:35 pm EDT

I picked up a box today cause I had my nefew and as I was breaking it apart to feed him there was something hard in the middle. As I pulled it out it loomed like a peanut but was so hard biting down on it as hard as I could and I could not even break it in half. I have the item if you would like a picture. I am very disappointed as I was feeding it to my 1year old nefew and if I had not found it he could have choked on it.

Hostess BrandsHostess Brands

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10:00 am EDT

Hostess Brands twinkies chocolate peanut butter

I bought a box of Peanut Butter Chocolate Twinkies at Walmart last night. The picture on the box shows a filled Twinkie with peanut butter. What did I get?... A Twinkie with one dab of peanut butter, the peanut butter didnt even go thru the entire Twinkie. What a total rip off! Very disappointed as Ive always loved the regular Twinkies throughout the years. Give it up with these Twinkies, a refund would be nice.
Im at Kelley Orr 531 N Emerson St Chandler Az 85225 and email is [protected]@yahoo.com

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8:02 pm EDT
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Hostess Brands peanut butter chocolate twinkies

I was shopping at Walmart and I came across your product and I thought I would be great to try but I guess I was wrong because I ate 2 of your twinkies and there was not peanut butter in any of them I am highly disappointed in the product and this would be the first time this has happened this is an absolute disgrace and you can't make something right don't make it at all

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12:22 pm EDT
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Hostess Brands hostess glazed donuts

Hello i purchased a bag of hostess glazed donuts at west town foods in kenosha wi. When we opened them they appeared yo have red of some sorts drippled on them in little spots. I set them aside and gave my kids the few! That didnt have red on it they were stale tasted disgusting were hard and had a funny taste. Hopfully nothing was poison ill be watching them carefully. I do have pictures of the donuts and there bag they came in

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3:03 am EDT
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Hostess Brands hostess raspberry zinger

I went into Lexington n.c sheets convenient store and purchased a pack of raspberry zingers on July 27, 2017 I was on my way to an appointment in high point I was going down the high way driving I opened them I ate the first one it has a funny taste so I ate a second one it taste just as funny so I asked my daughter to taste the third one she took the zinger out the pack and looked at it the top was fine but when she looked at the bottom it was green with hairy green, black and grey mold on it I have just digested 2 of these molded cakes I feel horrible and can not get this taste out my mouth I called the store soon as I could pull my car over and called the store were I purchased this item she told me to bring it back as soon as I could and she was going to give me a refund and check the rest on the shelf when i arrived to Lexington n.c sheets convenient store she took the zinger said there is no way I would have known cause it was on the bottom and you could not see it from the wrapper she pulled the rest from the child she gave me a refund and 2 coupons for a free food item from the store I have pictures, video of when I got to the store and talking to the manger I feel that what I received was not good enough I have a taste in my mouth I can't get rid of and a terrible stomach ache I went to the er for what is food poison I've been sick every since and vomiting I need to be contacted to settle this matter asap I looked at the date on the wrapper also to make sure it was not out of date and it was August 18, 2017 this is a serious issue if it's not out of date and is molded the way it is that's a problem.i have video to it will not allow me to download

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2:47 pm EDT

Hostess Brands berries and cream cheese danish

This product tasted old and stale horrible a complete waste of my money part number 10115 524 rev 1104 16/ V 1 0 1 0 0 7 9. Please provide on your website away to send in the product or provude a way to get a refund I don't believe you're in the market of stealing people's money dragon195020 at gmail.com it would be great if you sent me a link or sent me my money back in the mail I will be posting this on social media

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Tina Maughan
, US
May 01, 2019 12:57 am EDT

I was really hoping for a yummy treat this was awful! I love danishes but this I couldn’t finish and fed it to my dog. The bread see, s ok the berry cream cheese is terrible and bitter or something.

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5:43 pm EDT

Hostess Brands twinkies

I bought a box of the chocolate Twinkies and actually they were pretty good although there was hardly any cream filling inside. It was nothing compared to the picture on the box. You might want to consider putting in more filling to make them not so dry. Right now i would give it a 3 with more filling it would be a 10. I might try again in the far future!

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2:32 pm EDT

Hostess Brands hostess donettes frosted mini donuts

Every once in awhile I give in to my craving for Hostess mini chocolate covered donuts. WHAT a disapointment I gave into this time. I don't know what has happened to the product but the donut wasn't completely covered in chocolate NOR did it have the smooth waxy feel to the chocolate. I buy them for comfort food because of the feel on my tongue. YUCK! What a disappointment. Now I can pass them by for my next craving

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12:02 pm EDT
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Hostess Brands hostess zingers

After eating 1 zinger, grabbed 2nd zinger and noticed mold on and in package. It was located at Woodrow bagels in Staten island..i never been through this, it should be checked everyday.now that I'm looking there is no expiration date on package..my email is [protected]@aol.com..please respond to this and hopefully i wont get food poisoning..please respond

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11:56 pm EDT
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Hostess Brands hostess chocolate crème pie

I Purchased two of these at 10:53 pm from shell pockets address is 1000 Paris Road in Mayfield Ky when I got home me and my friend opened the boxes to eat the products sheshe ate half of the pie and found mold in the center of the crème I started to eat mine I broke it in half and before I took a bite also noticed mold in the center in so not a happy customer these pies are our favorite .

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2:39 pm EDT
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Hostess Brands hostess frosted mini donuts

I went to the store to get groceries my kids where with me and asked for donuts so I let my daughter pick out a bag (hostess frosted mini donuts) they had about 7 days from the day I bought them until the day best if used by date the next day they asked to have them for breakfast I opened the still sealed bag and grabbed a donut and it crumbled I tried a bite and it tasted stale and I wasn't going to give my kids donuts that tasted like these did so we went and grabbed fresh donuts that morning I'm writing this because it's unfortunate that this happened we get hostess donuts and cupcakes often and don't have problems always get them from the same store this just must have been a bad batch but it was sad to see how disappointed the kids were when I'm holding a bag of donuts that they can't eat not to mention spending $2.99 on them and having to throw them away hope this is just a fluke thing but all in all we are very disappointed in these donuts
Thanks
Chelsea stieren

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12:59 am EDT

Hostess Brands chocolate peanut butter twinkies

On July 13 I bought a box of chocolate peanut butter twinkies at our locale franklin nc walmart. After dinner I decided to open them and have one and there was no peanut butter filling in it. I figured it was probably just one so I got one more and it didnt have any filling in it either. So I put the rest of the twinkies on the table and checked them as well they all have the holes for filling but no filling in any of them.

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Hostess Brands In-depth Review

Overall Rating: 4.5/5

Product Quality: Hostess Brands offers a wide range of delicious and high-quality products that are loved by consumers. From their iconic Twinkies to their scrumptious cupcakes, the taste and texture of their treats are consistently excellent.

Variety of Products: Hostess Brands offers a diverse selection of products to cater to different tastes and preferences. They have a range of snack cakes, donuts, and pies, ensuring there is something for everyone.

Packaging: The packaging of Hostess Brands' products is eye-catching and appealing. The colorful designs and clear labeling make it easy to identify and choose your favorite treats.

Pricing: The pricing of Hostess Brands' products is reasonable and affordable. Considering the quality and taste, the prices are competitive in the market.

Customer Service: Hostess Brands has a dedicated customer service team that is responsive and helpful. They promptly address any concerns or inquiries, ensuring a positive customer experience.

Website Design and User Experience: The Hostess Brands website is well-designed and user-friendly. It is easy to navigate, and the product information is clearly presented. The website also offers a seamless online shopping experience.

Shipping and Delivery: Hostess Brands ensures timely shipping and delivery of their products. They use reliable shipping methods to ensure that the treats arrive fresh and in perfect condition.

Return and Refund Policy: Hostess Brands has a fair return and refund policy. If there are any issues with the products, they are willing to provide a refund or replacement.

Social Responsibility and Sustainability: Hostess Brands is committed to social responsibility and sustainability. They actively participate in initiatives to reduce their environmental impact and support local communities.

Brand Reputation: Hostess Brands has a strong brand reputation built on decades of delivering delicious and iconic treats. They are known for their quality and consistency.

Competitive Advantage: Hostess Brands has a competitive advantage in the market due to their wide range of products, consistent quality, and strong brand recognition.

Innovation and New Product Development: Hostess Brands continuously innovates and develops new products to cater to changing consumer preferences. They introduce new flavors and variations to keep their offerings fresh and exciting.

Market Presence and Reach: Hostess Brands has a significant market presence and reach. Their products are widely available in grocery stores, convenience stores, and online retailers.

Customer Reviews and Testimonials: Hostess Brands has a loyal customer base, and their products receive positive reviews and testimonials. Customers appreciate the taste, quality, and nostalgic value of their treats.

Partnerships and Collaborations: Hostess Brands has formed partnerships and collaborations with other brands and companies to create unique and limited-edition products. These collaborations add excitement and variety to their product lineup.

Industry Recognition and Awards: Hostess Brands has received industry recognition and awards for their products and business practices. These accolades highlight their commitment to excellence.

Company History and Background: Hostess Brands has a rich history dating back to 1919. They have been a beloved brand for generations, and their treats have become iconic in American culture.

Financial Stability and Performance: Hostess Brands has demonstrated financial stability and strong performance in the market. They have consistently delivered positive results and growth.

Future Outlook and Growth Potential: Hostess Brands has a promising future outlook and growth potential. With their strong brand and continuous innovation, they are well-positioned to expand their market presence and attract new customers.

How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

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