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Hostess Brands
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www.hostesscakes.com
www.hostesscakes.com

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1.0 804 Reviews

How responsive is Hostess Brands's customer service?

6 Resolved
798 Unresolved
Very poor 🤒
We don't know much about how Hostess Brands handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Hostess Brands and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Hostess Brands reviews and complaints 804

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Newest Hostess Brands reviews and complaints

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J
1:00 am EDT

Hostess Brands bought hostess crunch mini donuts from checkout convenience store and they expired over a month ago.

I went to a Checkout corner store today May, 6, 2018 and bought a bag of Hostess crunchy mini donuts. Went home, ate them and was looking at the nutrition facts and just happened to see the expiration date and it was APR. 06 2018. They expired a month ago and the store was selling them like that. Pretty upset that Checkout is new here and they aren't checking their inventory.

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L
2:36 pm EDT

Hostess Brands cup cakes

i got a box of cup cakes and 6 out of the 8 the plastic wrapping was not sealed and the cup cakes were hard as a rock and so was the icing... i buy alot of cup cakes and rhis has never happened before... thanks for your time..i wont buy hostess anymore if anything like this happens again... i never send in complaints but this was 6 out of 8 that were not edible...thanks again

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4:02 pm EDT

Hostess Brands raspberry zingers

I opened my fresh package of raspberry zingers to find a hair inside the sealed package.
This is something that I assume happened during packaging because the package was completely sealed, and there was no way for the hair to get in other than before sealing. I am disappointed with this because I have never had an issue like this with my Zingers before.

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7:14 am EDT
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Hostess Brands ding dong chocolate cake with cream filling

I have been buying Hostess cake Ding Dongs for about 10 years I buy about four to five boxes a week this is the first time that I bought 5 boxes that was supposed to be 10 in the Box there was only 8 in each box me and my husband got into a big argument it's his favorite because he thought I was lying to him about 8 being in the Box supposed to be 10. Truly like the ding dongs but may have to change don't really want to thank you so much

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4:12 pm EDT
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Hostess Brands hickory sticks

My household eats at least one bag of hickory sticks a week. Been eating them all my life as they are one of our favourite snacks. Yesterday I put a bunch in my mouth and starting chewing and bit down on something really hard. Broke my tooth. I still don't know what it is. It is very solid. Will include a couple of photos of the debris I chomped down on.

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Erin Satoor
, US
Mar 08, 2020 4:19 pm EDT

My wife grabbed a small mouth full of these and endedication up with this in her mouth... she choked and I had to help her get it out... really thinking about a law suit

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T
3:00 pm EDT

Hostess Brands snow ball ice cream

On april 30, 2018 i purchased this ice cream opened at home and tastes it. It was horrific it appears to have been thawed out a frozen again, I thought this was the problem. The real problem is that this ice cream is over a month expired. I contacted the store I purchased it from and was told it wasnt their problem and that hostess is supposed to stock and rotate their own products. Not the best response from the store, I want an apology and my money back

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A
11:07 pm EDT

Hostess Brands cherry fruit pie

I paid $2.00 for a Hostess cherry pie and there wasn't one cherry in it. I love all your pastries and might buy the cherry pie still but you should be honest and call it cherry flavored pie. The name Cherry Pie indicates that there should be cherries in it. I am a waitress a mother a wife and a grandma. I buy hostess snacks frequently. I buy them while grocery shopping and when I run into gas station. I have been working six days a week for two years now to make ends meet. My husband had a massive heart attack and now has congestive heart failure he will never be able to go back to work again. He is a marine corps veteran and is very proud. It had been hard for him to watch me work so much but I know if it was me he would do the same.My only point is we have had to sacrifice a lot and change our life style. When I want to treat myself or my family to a much needed treat. I always pick Hostess
I would just like the quality I deserve and have come to expect from your company.

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1:32 pm EDT

Hostess Brands ho ho's

What in world have your done with this product that I love dearly? This have to be a different recipe. First of all, the cake is 1/3 smaller, the cake is not moist and last, the icing is sort of hard as if your using chocolate that goes on ice cream. I know times are hard but you need to go back to way they were made in the 80's, your sales would increase.

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B
3:21 pm EDT

Hostess Brands zingers

I absolutely hate to do this because my family loves loves your snack cakes but I purchased a vanilla zinger at the Dollar General store # 04921 at 224 E.Renfro St. Burleson TX 76028 today and it is so very dry and crusty...and it could be where the store has them sitting in direct sunlight that caused this, just disappointed, doubly disappointed that they didn't have any Raspberry Zingers my families absolute favorite snack cakes...thank you for your time
Becky Rawleigh

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M
8:13 am EDT

Hostess Brands hostess cupcake

I purchased a box of cupcake dry old n nasty to only find out they expired like a month ago still on the shelve haven't been pull by the vendor they need to do a better job at pulling out of date food from the store cause we as people don't have time to drive back to the store once we have left so I hope someone can talk to the vendor at that location

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A
11:17 am EDT

Hostess Brands sno balls, twinkies, cupcakes

I have purchased the above snacks 5 different times this year at different stores which are never fresh even though the freshness date is in the future they are never fresh.. I don't know why entenmann's can maintain their freshness — I am not wasting any more of my money on hostess even though I love their products because I always end up throwing them away — I think I will stick with another brand who stills offers a quality product

Very frustrated

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V
11:31 am EDT

Hostess Brands donettes

Let me start by saying that I love your products, but I purchased your powdered donettes this morning and they taste kind of funny. They have a sort of after taste. Like dirt or something. They usually taste terrific. My favorite kind are the raspberry filled powdered donuts. I don't mean to complain because I love them, but these ones just taste different. Thank you for your time.

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J
4:56 pm EDT

Hostess Brands hostess mini muffins

I was eating a package of the chocolate chip mini muffins. As i was chewing one i found a piece of rubber type material that i could not chew through. Pretty sure it didnt belong in your muffin & i couldnt even finish it made me sick to think something not suppose to be in your food is in there. Ive never had a problem before my kids love them and im actually happy my one year old wasnt eating this package of muffins.

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lorigilbertson
, US
May 02, 2018 7:42 am EDT
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5-2-18 purchased the powdered donuts this morning and they tasted funny... they tasted like they were old but the date on the package was May 11 2018. very disappointing.

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R
1:23 pm EDT
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Hostess Brands product condition

The last several bags of donettes powdered mini donuts must have been at the bottom of the pile when transported. I would estimate that about 7-10 donuts are smashed almost flat or crumbling in pieces. What happened?
This occurs in every bag I have purchased the last several months. I buy these weekly.

bag info: April 20 2018 F [protected] 045 06:57 D1

Purchased at Kroger and Publix

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D
9:14 am EDT

Hostess Brands bag of chocolate donuts

Donuts crushed in the bottom and looked like they have been melted and rehardened. Whiteish spots on them. First time ever like this for me! Just bought them 3/20/2018 at the Wal-Mart store in Jefferson City, Tennessee. I have submitted pictures in the picture spot below so you can see what I am talking about! Was really disappointed for the first time ever!

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J
3:03 pm EDT

Hostess Brands hohos

Today, march 19, 2018. I stopped to get a milk and some hohos, which i eat all the time from 711 and they r always fresh today i stopped at a different place junior market/citgo on Sandbridge rd va beach va 23456. The hohos were not even close to fresh, very very stale, I am upset! upc [protected]...E [protected]. L 6 299X 20:43. My name is Jeremy

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10:05 pm EDT
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Hostess Brands twinkie

I went into a gas station on my way to Jacksonville and purchased a chocolate peanut butter filled Twinkie. I have been a longstanding costumer of your product and when I went to consume this product, I recognized that it smelt weird and even felt weird. I finally saw the best by date which was December 27th, 2017. Today is March 15th, 2018. I am a full time student as well as worker, I do not want food poisoning or anything along those lines. I would like to be sent a more up to date Twinkie please.
Thank you for your time, Cassidy.

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M
3:48 pm EDT

Hostess Brands ding dongs

My mother bought 3 packs of ding dongs at a local convenience store. When my daughter started to eat them, she said it tasted like soap. I said what can be bad it's cake and chocolate. She left it by me and walked away. I took a bite and immediately had to spit it out! Tasted like poison. I never tasted anything like this before! I threw them all out! What was that and how did it pass quality control?

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Detroit Chocolate Lover
, US
Apr 03, 2018 5:57 pm EDT

Good Afternoon !
Spotted a New Item at one of our local Meijer stores; WHITE FUDGE Hostess Ding Dongs (which by the way, is a much better name than the once used King Dons), and decided, I had to try them. I must admit, I was pleasantly surprised on how well they tasted. All aspects of taste seemed to be very good, maybe even TOO good, as I am a mild diabetic, and should most likely only ate about one-third of one, which would be about 15 grams of Carbohydrates, acceptable for a snack. Unfortunately, I ended up eating TWO of them, and could have easily went for a third one. Bought another box, and gave it to my adult son, who does not like regular chocolate (sometimes I wonder if he really is my kid, or did someone switch him at birth) and he found these to be pretty good also. I did feel they were a little smaller than what I kind of remember, but, in the interest of better health for the American, and other people, they should most likely stay that size. I would suggest that you not change a thing with the production of these enjoyable snack cakes. Thanks again ! Keep up the good work.
Greg Belinsky
Detroit Michigan

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P
11:10 pm EDT
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Hostess Brands twinkies

The last three boxes of Twinkies that I have bought, like a fool, have had four or more rock hard twinkies per box! The individual wrapping has not been fastened and the twinkies are dried out, and so hard they could pave the sidewalk! They were purchased over the last two months from different locations. What's up that the cakes are not being sealed?

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M
9:52 am EST

Hostess Brands butterfinger brownies

This product is states it's new but was not worth the 1.99 I paid! The brownies are hard, dry, and very sticky! I took one bite and to the garbage it went! Best By date is March 31, 2018! It was purchased on 3/5/18! I love Hostess products but this Brownie w/ Butterfinger was not good at all! Maybe a bad batch or something! This does not deter me from trying other new products!

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Bw1548
, US
Apr 30, 2018 7:03 pm EDT

Wow! Horrible, nothing like the pic, I did not taste butterfinger AT ALL! very disappointed, also why do I need to sign up to leave a review

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Hostess Brands In-depth Review

Overall Rating: 4.5/5

Product Quality: Hostess Brands offers a wide range of delicious and high-quality products that are loved by consumers. From their iconic Twinkies to their scrumptious cupcakes, the taste and texture of their treats are consistently excellent.

Variety of Products: Hostess Brands offers a diverse selection of products to cater to different tastes and preferences. They have a range of snack cakes, donuts, and pies, ensuring there is something for everyone.

Packaging: The packaging of Hostess Brands' products is eye-catching and appealing. The colorful designs and clear labeling make it easy to identify and choose your favorite treats.

Pricing: The pricing of Hostess Brands' products is reasonable and affordable. Considering the quality and taste, the prices are competitive in the market.

Customer Service: Hostess Brands has a dedicated customer service team that is responsive and helpful. They promptly address any concerns or inquiries, ensuring a positive customer experience.

Website Design and User Experience: The Hostess Brands website is well-designed and user-friendly. It is easy to navigate, and the product information is clearly presented. The website also offers a seamless online shopping experience.

Shipping and Delivery: Hostess Brands ensures timely shipping and delivery of their products. They use reliable shipping methods to ensure that the treats arrive fresh and in perfect condition.

Return and Refund Policy: Hostess Brands has a fair return and refund policy. If there are any issues with the products, they are willing to provide a refund or replacement.

Social Responsibility and Sustainability: Hostess Brands is committed to social responsibility and sustainability. They actively participate in initiatives to reduce their environmental impact and support local communities.

Brand Reputation: Hostess Brands has a strong brand reputation built on decades of delivering delicious and iconic treats. They are known for their quality and consistency.

Competitive Advantage: Hostess Brands has a competitive advantage in the market due to their wide range of products, consistent quality, and strong brand recognition.

Innovation and New Product Development: Hostess Brands continuously innovates and develops new products to cater to changing consumer preferences. They introduce new flavors and variations to keep their offerings fresh and exciting.

Market Presence and Reach: Hostess Brands has a significant market presence and reach. Their products are widely available in grocery stores, convenience stores, and online retailers.

Customer Reviews and Testimonials: Hostess Brands has a loyal customer base, and their products receive positive reviews and testimonials. Customers appreciate the taste, quality, and nostalgic value of their treats.

Partnerships and Collaborations: Hostess Brands has formed partnerships and collaborations with other brands and companies to create unique and limited-edition products. These collaborations add excitement and variety to their product lineup.

Industry Recognition and Awards: Hostess Brands has received industry recognition and awards for their products and business practices. These accolades highlight their commitment to excellence.

Company History and Background: Hostess Brands has a rich history dating back to 1919. They have been a beloved brand for generations, and their treats have become iconic in American culture.

Financial Stability and Performance: Hostess Brands has demonstrated financial stability and strong performance in the market. They have consistently delivered positive results and growth.

Future Outlook and Growth Potential: Hostess Brands has a promising future outlook and growth potential. With their strong brand and continuous innovation, they are well-positioned to expand their market presence and attract new customers.

How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

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