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Hostess Brands
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1.0 804 Reviews

Hostess Brands Complaints Summary

6 Resolved
798 Unresolved
Our verdict: If considering services from Hostess Brands with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Hostess Brands reviews & complaints 804

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Newest Hostess Brands reviews & complaints

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2:23 pm EDT
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Hostess Brands white fudge ding dongs

Prior to the last one left in the box were good but the very last one was so nasty I had to spit it out. It tasted like some kind of chemicals. Very disappointed I will be afraid to buy these again as it was bitter and smelled like chemicals. the number on the carton is E [protected]:38

What do you put into those Ding Dongs I have never experienced this before Nasty!

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11:00 am EDT

Hostess Brands crunch mini donuts *donettes*

date of incident:today, 10/04/2017
full description of the incident; husband bought me 9.5 oz bag of crunch donettes. He brought it to me from the am/pm convenience store and the bag was not glued shut. There was no traces of glue on the top section on the bag. I pulled out a crunch donette (my favorite) and it was old and crumbly. It looked stale and I made my husband try one. He said it was dry, stale and crumbly.

It doesn't look like the bag was tampered with. I was just saddened that I was unable to eat your yummy goodness. AM/PM stated that I would need to speak or go online to see if you would exchange this bag. This was the last one AM/PM had in the store.

Stamped on the bag:
Best By: Oct 16 2017
E [protected]:08 224

So this is why I am writing you today. I still have the bag if you need it. Thanks for reading!

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6:06 pm EDT
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Hostess Brands apple fruit pie

What a disappointment! I remembered how tasty the apple fruit pie were when sealed a wrapper. I purchased one at a leading grocery store but was surprised to find it sealed in a box. However, much to my dismay, the filling was brown (looked like apple butter). The expiration date on the package indicated that it was best for another month. Have you changed the recipe or do you need to adjust the expiration dates on the packaging?

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1:52 pm EDT

Hostess Brands cherry pie

Hi my name is Sara. [protected] I just got one of your cherry pies at the quick trip on Page ave by Lindberg and it was a mess and inedible. The pie was super dry on the inside. The filling was really dried out and the pie was in pieces. Im not really sure how I want this resolved, its not like I can go get a new one. I just wanted to let you guys know that super old product was on the shelf.

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8:00 pm EDT
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Hostess Brands donettes

I just purchased the powdered mini donuts.
I am sorry say that I was very disappointed. I remember the day when these donuts were nice and soft and we're great!
Today's package was horrible! They are dry and tough. Nothing like they used to be!
I remember when hostess products were what always bought! I know there is a lot of competition out there, Tastykake, for one. I've their donuts and they aren't bad. Entemanns aren't bad either! I was really hoping for a blast from the past! Only to be disappointed. Maybe I should stick with one of the others! (I would like a message from Hostess.

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4:58 pm EDT
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Hostess Brands why can't I find your strawberry cupcakes anymore?

I love your strawberry cupcakes, but Walmart doesn't stock them anymore, for some unknown reason. None of the other local stores carry them either. I even tried to order some, but they're in store purchase only. If I could order them directly from Hostess, I would. They do carry your orange flavored cupcakes though. And I buy them.
Tell me how to buy them.

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10:26 pm EDT

Hostess Brands twinkies and ding dongs

Your Twinkies have reduced in size, they are dense and unfavorable. You cut back to make a profit and your product is now crap. As for the ding songs, I remember when they were wrapped in foil. They were an excellent product for a quick taste of chocolate cake. Now they are no bigger than an Oreo. They are flat and very distasteful. I hope you enjoy your profit because I will never purchase those products again. They stink.

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9:45 am EDT

Hostess Brands ding dong

Hi I just opened a packaged ding dong proceeded to take a bite and noticed a different taste. When I took a look at the ding dong there was mold with spores that had grown at the bottom and inside the cake of the sealed packaged! I was so grossed out! I had just purchased this package a week ago and I just bought two more yesterday and nervous to have anyone eat them.

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12:17 am EDT
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Hostess Brands vanilla iced zinger

I purchased a box of iced vanilla zingers and when i was about to open a cake for my 3 year old i noticed something black was in the cake on the outside. Not sure what it is it feels hard. Box states good until october 22. I just purchased the box. I can send the cake as it is still in it's completely sealed package. I do not feel safe to have anyone eat it as we don't know what this is. Please get back to me what this could be. Thank you

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4:19 pm EDT
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Hostess Brands suzyq's, twinkies &cupcakes

This is as polite as I can be — Today's Hostess products suck.
Since the company has been rescued out of bankruptcy, the products you market are 50% smaller and cost at least 20% more and are as disappointing
as the US Congress and government.
I love Kansas City but, I believe, the city can't brag about Hostess today.

Your bottom line is probably OK and to us consumers again - "Its all about
the money"!
Most recent purchase=Chocolate Twinkies, 9/19/2017, bar code [protected]

Amen!

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Diane Cornish
, US
Apr 06, 2018 2:11 pm EDT

I purchased 2 packages of Hostess Twinkies both boxes were supposed to have 10 twinkies in each. I needed 20 for a party so this was perfect. Wrong! To my surprise there were only 9 in the one box! I had to go back to the store and buy another box. What a waste of time!

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8:01 am EDT

Hostess Brands zingers devil's food cake

I bought them and they were moldy i have been sick all day.. They store would give me my money back after over charging me. I have always loved hosstess products and now i am scared to eat them anymore.. I am highly allergic to mold that is why i was so sick.. Also when i went back fo the store to speek to the mananger last night he showed me the box and the date on the box and there were not even close to their experation date.. So why so moldly and yucky.. I was sick for 2days and missed work for 2 days.. I wisb hostess would pay me for tje lost wadges.. Not cool now one of my favorite childhood treats is traumatized..

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9:40 am EDT

Hostess Brands blueberry mini muffins

this is the second time that I've purchased a box of muffins and had issues with the quality and quantity of them. I opened my new box today and the first package had 4 muffins (4! wow!) not only were there just 4 muffins in the package but 2 of them were smashed in halves and crumbs in the packaging.

The box info stamped on it is as below...
BEST BY: OCT 26 2017 $6.64/LB 3.99
E [protected]:31

I purchased the box from Walmart in Sallisaw, Oklahoma on 9/12/17. The outer packaging was not damaged in any way. I'm not complaining to receive a refund, I just want the quality of this product to come back as I love the muffins. Both Blueberry and Banana nut.

Thank you!

Marsha Crow
P.O. Box 353
Marble City, OK 74945
[protected]@gmail.com

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11:36 am EDT
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Hostess Brands cream cheese danish

I purchased this item from common cents on 9/12/17. The item was only bread, there was no filling in this danish at all. After a few bites I opened the entire thing to see that it was only a bread bun. I would like to be refunded for the item as it was missing the entire filling.

Teresa Fender
613 Platte Park Rd
Evansville WY 82636

[protected]@gmail.com

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Kaitlin Christine Kelley
, US
Dec 03, 2018 9:24 am EST

I'm highly disappointed in this item. It's like they decided to skip the most important step an add the cream cheese. It's just bread.

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11:45 pm EDT

Hostess Brands hostess mini chocolate muffins

I bought the hostess brand mini chocolate muffins with 8g whole grain per serving. I bought these muffins because they were one of the only things left on the shelf at Walmart in Florida before the arrival of Hurricane Irma... I opened up a bag of the muffins and they had green mold on them! So I continued to open ththe other bags and they all had the mold.. very disappointed .

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12:24 pm EDT

Hostess Brands cupcakes

I purchased on August 20th your Frosted Chocolate Cakes with creamy filling and the product was disappointing. The product had an expiration date of Sep 30, 2017 but the product was already stale. I thought that maybe one cupcake was stale but the entire batch was stale. The icing was so hard that it fell off of the cupcakes. The lot number printed on the box was:
E:[protected] 208 14:11 L31.

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8:50 am EDT
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Hostess Brands coffee cakes. cinnamon streusel

Good morning
As one of your buyers, for a while. I have come too notice that the coffee cakes that I have been purchasing, has been changing for the worst. So as I write to inform you, and I know you don't care. I will not purchase and of your products froms thi point forward. I just wanted you to lnow and understand, that so customers can't be fooled.
Thank you

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6:58 pm EDT
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Hostess Brands ding dongs 12 pk, coffee cakes

This email is in reference to the purchase I made of the products mentioned above, my complaint is that the ding dongs had no filling at all I paid $11.99 for them and the coffee cake's had 3 missing out the box which I paid the same price for I always buy these products monthly and this has never happened I did call tops market and was told to summit a complaint on line being that I misplaced my receipt I would appreciate if this matter can be brought to the attention with the distribution manager. I thank you for your time Ms.Michele Rose [protected]. 135 Kay Street Buffalo NY 14215.

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1:50 pm EDT

Hostess Brands zingers raspberry iced cake with creamy filling

My family went and bought a box of zingers, raspberry iced cake with creamy filling yesterday at brookshire brothers in lufkin texas. Andwell we were going to eat them today Sept 4, 2017 and when we opened the box there were some bags sealed and no zinger in it. we were very upset this was the first time it has happened to us an we love them. Some of us weren't able to eat one because there wasn't enough.

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9:22 pm EDT
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Hostess Brands peanut butter twinkies

The picture shows quite a bit of peanut butter I have a picture that shows there's nothing in the middle but a smidgen of peanut butter it is total crap. Also Twinkies used to be twice the size that they are today.
Why is it that they can make a picture on a box show that it has plenty of peanut butter in it and then clearly by the picture I've shared it has hardly any peanut butter in it.
Hostess Brands needs to step it up

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3:26 pm EDT
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Hostess Brands crunch mini donuts

Bought a bag crunch Donuts today only 10 in the bag you can buy the single packs with 6 in it $ $1 the bag $2 only had 10 in it I would be better off buying two of the single packs also bought a bag of powdered Donuts 15 in the bag but only 10 in the crunch same price but you can buy the dollar packs with 6 in it so I was just wondering if Hostess is ripping people off because I think there should be more in 10 in a bag powdered donuts chocolate donuts in Berry Donuts I'll have more than 10 so why not the crunch

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Hostess Brands In-depth Review

Overall Rating: 4.5/5

Product Quality: Hostess Brands offers a wide range of delicious and high-quality products that are loved by consumers. From their iconic Twinkies to their scrumptious cupcakes, the taste and texture of their treats are consistently excellent.

Variety of Products: Hostess Brands offers a diverse selection of products to cater to different tastes and preferences. They have a range of snack cakes, donuts, and pies, ensuring there is something for everyone.

Packaging: The packaging of Hostess Brands' products is eye-catching and appealing. The colorful designs and clear labeling make it easy to identify and choose your favorite treats.

Pricing: The pricing of Hostess Brands' products is reasonable and affordable. Considering the quality and taste, the prices are competitive in the market.

Customer Service: Hostess Brands has a dedicated customer service team that is responsive and helpful. They promptly address any concerns or inquiries, ensuring a positive customer experience.

Website Design and User Experience: The Hostess Brands website is well-designed and user-friendly. It is easy to navigate, and the product information is clearly presented. The website also offers a seamless online shopping experience.

Shipping and Delivery: Hostess Brands ensures timely shipping and delivery of their products. They use reliable shipping methods to ensure that the treats arrive fresh and in perfect condition.

Return and Refund Policy: Hostess Brands has a fair return and refund policy. If there are any issues with the products, they are willing to provide a refund or replacement.

Social Responsibility and Sustainability: Hostess Brands is committed to social responsibility and sustainability. They actively participate in initiatives to reduce their environmental impact and support local communities.

Brand Reputation: Hostess Brands has a strong brand reputation built on decades of delivering delicious and iconic treats. They are known for their quality and consistency.

Competitive Advantage: Hostess Brands has a competitive advantage in the market due to their wide range of products, consistent quality, and strong brand recognition.

Innovation and New Product Development: Hostess Brands continuously innovates and develops new products to cater to changing consumer preferences. They introduce new flavors and variations to keep their offerings fresh and exciting.

Market Presence and Reach: Hostess Brands has a significant market presence and reach. Their products are widely available in grocery stores, convenience stores, and online retailers.

Customer Reviews and Testimonials: Hostess Brands has a loyal customer base, and their products receive positive reviews and testimonials. Customers appreciate the taste, quality, and nostalgic value of their treats.

Partnerships and Collaborations: Hostess Brands has formed partnerships and collaborations with other brands and companies to create unique and limited-edition products. These collaborations add excitement and variety to their product lineup.

Industry Recognition and Awards: Hostess Brands has received industry recognition and awards for their products and business practices. These accolades highlight their commitment to excellence.

Company History and Background: Hostess Brands has a rich history dating back to 1919. They have been a beloved brand for generations, and their treats have become iconic in American culture.

Financial Stability and Performance: Hostess Brands has demonstrated financial stability and strong performance in the market. They have consistently delivered positive results and growth.

Future Outlook and Growth Potential: Hostess Brands has a promising future outlook and growth potential. With their strong brand and continuous innovation, they are well-positioned to expand their market presence and attract new customers.

How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

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