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1.0 804 Reviews

Hostess Brands Complaints Summary

6 Resolved
798 Unresolved
Our verdict: If considering services from Hostess Brands with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Hostess Brands reviews & complaints 804

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Newest Hostess Brands reviews & complaints

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J
9:33 am EDT
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Hostess Brands 6 pack chocolate doughnuts

I bought 6 pack of chocolate doughnuts as I do every morning on my way to work. I didn't realize until after the fact that the unopened package only had 5 doughnuts.

So I just attempted to submit this and a little pop up explained that my explanation was to short and would more than likely go unnoticed. Maybe instead of having customers waste time writing Hostess an essay, you all could put the effort into better training your QA employees. If this is how your company chooses to do things it's no wonder your employees are sub par at best. Maybe my family will spend our money elsewhere considering how often we purchase your products. I have 3 young children that play numerous sports that I happen to coach and supply snacks for on a weekly basis at a minimum.

Regards,
Justin Wilson

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1:01 pm EDT

Hostess Brands apple fruit pie

Purchased my first apple fruit pie in over ten years as the box said it was, "our best pie ever!" As a kid I have fond memories of this product and figured it was worth giving this a re-try. It was purchased on 8/6/18 while the expiration date showed 9/1/18. Sadly the pie had a tingy, hard metal taste that bordered on nauseating. I never make such complaints, but when an adult male can't finish a 5-inch food item then that's an indictment on the quality of the product. It's been over ten years since I've had a Hostess item, and it looks like it will be another ten more years - if ever.

Oh, and your Suzy-Qs look tiny compared to the original recipe. Haven't tried one yet, and have no intention.

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2:25 am EDT
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Hostess Brands way of communication

I had a flight number 583 from SHARJHA to SALALAH with my family on Friday at 8:05 AM. I have 4 seats for me, my wife and 2 kids (one has 5 years old and the other have 2 years and 5 months). They booked for me seat number 4c and for my family 25 D, E, and F. The problem is my family is far away from me and they are the first time for them to have flight. Moreover, my little child who have 2 years and half can not seat alone on the seat because he was sick and he was crying over the flight as we came from from Egypt. I asked the host there to be with them because I have to be with them. The host asked me to go for my seat and let my son and I really refused because any father in the same situation will refuse. I informed him that it is difficult to let him and he will cry more and he is sick and moreover, my wife can not deal the situation alone with another kid. I really disappointed from his communication and he came more times to me and his voice was loud which make me upset and totally dissatisfied from the way of communication. He communicated with me as I am a criminal. On this moment I refused to abandon my son even I would leave the flight. I really stayed with my kid on his seat and carried him because any father will do as I did (I know very well my child is not infant but we are in special case). The host came to me again and asked me for my information and take the flight ticket with my passport. I asked him why do you need my information, he said I have to give him these information. I really gave him my flight ticket and passport. is it the way you are communicating with your customers?
I am a professor of Tourism management, and I teach my students who are working in many tourism companies how to communicate well with their customers and they have to know the importance of word of mouth but your host did not study well these critical points.

Please reply to me urgently and send me letter of excuse

Thanks
Islam Salem

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V
7:20 pm EDT

Hostess Brands chocolate peanut butter twinkies

I bought some of these chocolate peanut butter Twinkies expecting to get a full among of peanut butter feeling. Instead, I got a mouth full of just chocolate with a smidge of chocolate. Nothing like the picture on the box. Very disappointed 😢 I always enjoy your products in past. I feel there should be more peanut butter filling to balance the chocolate flavor. I look forward to continue enjoying your products.

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4:16 am EDT
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Hostess Brands donetts: double chocolate flavored mini donuts

My donuts are dated the 13th of Aug. today is the 31st of July. The first few donuts were fine. The bag smelled fine, I ate a few donuts they tasted like they should have. Then I bit into one and I caught a big smell of something. I don't know what it was, I looked at the donut and it had some kind of webbing on it like you see for a spider or something. It smelled like raspberries or something like it. I thought I would be sick. The whole bag smells bad now, not like raspberries. My name is Jacque Taylor I live at 1211 Curtis St. Middletown, Ohio 45044 Thank you for addressing my problem in advance.

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scott meling
, US
Feb 16, 2020 11:19 pm EST

This is just a concern about quality assurance procedures not being followed. I purchased a bag of frosted donettes exp mar 30 2020 H [protected] 025 . My concern is over all poor quality L know hostess employees are better than that. Thanks for your consideration . Scott Meling

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3:49 pm EDT
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Hostess Brands chocolate cake twinkies

I purchased the twinkies on July 28th from Dollar Tree on Bridford Pkwy in Greensboro NC. I noticed that some of the twinkies had a best by date of July 25th so I looked around for later dates. I came across 1 dated for August 19th and to my surprise when I opened it TODAY to see mold only a few days after purchasing was very disappointing. I took pictures of the wrapper and twinkie. I was really bothered by this. The chocolate twinkies are my favorite snack and I would like my money back and some free ones and/or free coupons. I can be reached by email at [protected]@yahoo.com. Thank you for taking the time to read this.

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8:00 am EDT
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Hostess Brands white powdered mini doughnuts

I just picked up a bag of the white doughnuts and they taste awful, made me puke. They taste like a cleaner like windex almost. I grew up with these and they're usually amazing. The identification codes are as follow. L:F [protected] 155X 06:14 D1 and the barcode is. [protected] 4 They are the 298g packaging doughnuts. I was hoping to get reimbursed or sent a free bag, just because these are god awful.

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5:09 pm EDT

Hostess Brands hostess mini muffins blueberry

I've been a long time customer of Hostess and my 2 yr old son loves the blueberry mini muffins. I have an unopened bag that is supposed to contain 4 muffins but when I hold the bag up to the light I can only see 2 instead of 4. The rest of the packages in the box I purchased contained the correct amount except for this bag. I'm just wondering how this could happen?
The numbers on the package are F [protected]:56 D
Best Buy date is August 23 2018

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5:33 pm EDT

Hostess Brands hostess orange cupcakes

I purchased a pack of your orange Cupcakes from a gas station in Watertown, NY. I was in a rush I admit so I as usual picked up my cupcakes and left. Upon arriving at home I noticed that there must have been a a glitch in the machine because my frosting was partially missing on my cupcakes but the white swirl was perfectly intact. I didn't open the cupcakes at all you can see from the picture provided below. I don't know what happened to my cupcakes but I thought you should be made aware.
Thank you
Tanisha Carr

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2:32 pm EDT

Hostess Brands suzyq’s why are they so small!?!

You sure shrunk these Suzy Q's down. Back in the day they were as big as my iPhone 5c and that's small in comparison to how big they are today. Ridiculous! Are you that greedy for cash? I probably over the past 60 years ate hundreds of SuzyQs. And these are very disappointing. I got 8 in a 6 pack box but they were so small they had to add 2 more to meet the 15.66oz. To meet standards. Terrible. Make em right or don't make em at all.
Frank Kretchek
2921 Longview rd
Hermitage Pa 16148

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12:51 pm EDT
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Hostess Brands hostess bakery petites

On july 16, 2018, I purchased a package of hostess bakery petites, white fudge vanilla cake delights from tops market on east ridge road, in rochester, ny. This item, according to the bag, was a new product, so I thought I thought I would try it. According to the description on the bag, it contained 4 servings per container and the serving size was 3 mini cakes. The picture on the package looked delicious, and the fact that the item was white fudge vanilla made it more enticing since I have an allergy to regular chocolate and the size made it perfect for an evening snack for my husband and me. I was greatly disappointed when I opened the package and found that there were seven whole mini cakes and the crumbs and pieces from what appeared to be three other cakes. Yes, the little cakes were tasty and we did enjoy them but I felt that the condition of the product was not good and the serving size was misrepresented.

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4:55 pm EDT

Hostess Brands white bread

I bought a loaf of bread yesterday went to use it this morning with breakfast and you can smell and taste soap. It is disgusting. How does something like this get past quality control. I know that stores like Family Dollar are for getting rid of over stock or discontinued items but this isn't one of those items that shouldn't be substandard. Now should it.

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4:23 pm EDT

Hostess Brands broken cookies in bag of petites fudge blondie crispi thins

Purchased on 7/12/2018 at Meijers Holland MI
Package # F 0503 88600 123 12:21 1
UPC # 88109 11253
Upon opening the package of Hostess Bakery Petites fudge blonde crispi thins I discovered only 8 complete cookies. The rest was just crumbs. This made me very disappointed as the only use for this is topping for ice cream. I'm glad I hadn't bought these to serve to company.
I am requesting a full refund of $4.49.
Thank you,
Judy Wentworth
8879 S. Clearwater Dr.
Zeeland, MI 49464

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4:33 pm EDT

Hostess Brands bread and cake good

I am a retired baker from Hostess bread and cakes in the Sacramento, Ca area. I have purchased Hostess good for my family for years and never, until recently, have I experienced so many shortages in my in my little bites ( it said 5 and I had 3 in the box), Zingers, and fruit pies. The final straw was when my bread was packed side ways and smashed! For 25 years, I mixed, cut, baked and packed baked goods for Hostess and these infractions are completely unacceptable in any form of baking, packing and marketing. If you would like, I would gladly and proudly show and teach your baking and packing department the proper way to pack, load and troubleshooting techniques to provide quality product to your customers to ensure customer satisfaction. What can we do to ensure that this quality fumble will not take place again? I really don't want to, but we as customers are being forced to purchase competitive goods! Please HELP! Thanks!
Sincerely,
Damon Carver
4525 Baumgart Way
Sacramento, Ca. 95838

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1:19 pm EDT

Hostess Brands suzy q

I saw on the package that the Suzy Q's now have 50% more creme. Not true. It seems like the same amount of creme as before when the Suzy Q was first brought back. This was always my very favorite Hostess snack. Not anymore. The cake is dry and no longer tastes like the chocolate cake I remember from before. When I first tasted the Suzy Q the chocolate was more of a devil's food chocolate. A richer chocolate flavor. Now it tastes like a knockoff. I am very disappointed. I doubt I will purchase any Hostess product in the future if this is what I have to look forward to.

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2:22 pm EDT
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Hostess Brands hostess donettes frosted mini donuts #[protected] 173 23:03 d3

I want to know is there no quality control on your products? Absolutely stale old doughnuts. How can you sell these. These donuts where about the size of a smashed pencil. I'm not kidding they looked the the surface of the moon and hard as a rock. Not round not smooth. It's like crumbs smashed together and dipped in chocolate. I'm ready some of these complaints and there seems to be a lot from Montana. Why? Whoever is making these for you doesn't care about the quality of your products. I'm done i refuse to buy any Hostess product. The grand kids are not allowed to buy anything Hostess. Growing up Hostess was a quality product but I guess now a days it's just about the money. What a joke!

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5:59 pm EDT
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Hostess Brands hostess cupcakes

I recently purchased a box of Hostess cupcakes. The 2 cupcakes on one end were very dry, the frosting was much lighter in color than the rest and very hard/crystallized. They were definitely not edible and went in the garbage. The # on the front of the box are: Aug 09 2018
F [protected] 156 18:10 L 31
Would either appreciate a refund of $2.00 or coupon for a free box.
Thank you. Do still enjoy the Hostess brand.

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1:50 pm EDT

Hostess Brands raspberry zingers

I love your products, but when I opened the box of Raspberry Zingers, one of my favorites, I couldn't believe it, the size of these cake were so small compared to the size they use to be, I'd say at lease twice the size. They are the size of my index finger and I don't have big hands, two bites and it's gone. They don't even fill the box, now come on, that's ridiculous. I'm getting tired of paying more for less, this has been going on in our country for waaay to long, it's time to stop it, it's time to at least give us decent portions for what we pay for. I have attached a couple of pictures

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11:07 pm EDT
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Hostess Brands white powdered donuts

Hello we bought a package of white powdered donuts from 7-11 in Midwest city, OK... best date is July 13th, 2018...
well we got home opened them and had a few and it had a funny taste and didn't smell sweet if that makes sense. they look fine jus the taste and smell.. We love your company's products we get them often everyone loves something different... What do I do about the donuts? please contact me at [protected]@gmail.com

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2:43 pm EDT

Hostess Brands red white & blue twinkies

I bought these twinkies for July 4th. I was very disappointed in the product. Box comes with 10 individually wrapped twinkies. However 9 out of my 10 were not sealed. Every twinkie but one was hard and stale, not edible! I am a twinkie lover but I don't know when or if I will buy anymore after this experience. To top it off I threw my grocery receipt away and am not able to return this box of rocks aka twinkies.

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Hostess Brands In-depth Review

Overall Rating: 4.5/5

Product Quality: Hostess Brands offers a wide range of delicious and high-quality products that are loved by consumers. From their iconic Twinkies to their scrumptious cupcakes, the taste and texture of their treats are consistently excellent.

Variety of Products: Hostess Brands offers a diverse selection of products to cater to different tastes and preferences. They have a range of snack cakes, donuts, and pies, ensuring there is something for everyone.

Packaging: The packaging of Hostess Brands' products is eye-catching and appealing. The colorful designs and clear labeling make it easy to identify and choose your favorite treats.

Pricing: The pricing of Hostess Brands' products is reasonable and affordable. Considering the quality and taste, the prices are competitive in the market.

Customer Service: Hostess Brands has a dedicated customer service team that is responsive and helpful. They promptly address any concerns or inquiries, ensuring a positive customer experience.

Website Design and User Experience: The Hostess Brands website is well-designed and user-friendly. It is easy to navigate, and the product information is clearly presented. The website also offers a seamless online shopping experience.

Shipping and Delivery: Hostess Brands ensures timely shipping and delivery of their products. They use reliable shipping methods to ensure that the treats arrive fresh and in perfect condition.

Return and Refund Policy: Hostess Brands has a fair return and refund policy. If there are any issues with the products, they are willing to provide a refund or replacement.

Social Responsibility and Sustainability: Hostess Brands is committed to social responsibility and sustainability. They actively participate in initiatives to reduce their environmental impact and support local communities.

Brand Reputation: Hostess Brands has a strong brand reputation built on decades of delivering delicious and iconic treats. They are known for their quality and consistency.

Competitive Advantage: Hostess Brands has a competitive advantage in the market due to their wide range of products, consistent quality, and strong brand recognition.

Innovation and New Product Development: Hostess Brands continuously innovates and develops new products to cater to changing consumer preferences. They introduce new flavors and variations to keep their offerings fresh and exciting.

Market Presence and Reach: Hostess Brands has a significant market presence and reach. Their products are widely available in grocery stores, convenience stores, and online retailers.

Customer Reviews and Testimonials: Hostess Brands has a loyal customer base, and their products receive positive reviews and testimonials. Customers appreciate the taste, quality, and nostalgic value of their treats.

Partnerships and Collaborations: Hostess Brands has formed partnerships and collaborations with other brands and companies to create unique and limited-edition products. These collaborations add excitement and variety to their product lineup.

Industry Recognition and Awards: Hostess Brands has received industry recognition and awards for their products and business practices. These accolades highlight their commitment to excellence.

Company History and Background: Hostess Brands has a rich history dating back to 1919. They have been a beloved brand for generations, and their treats have become iconic in American culture.

Financial Stability and Performance: Hostess Brands has demonstrated financial stability and strong performance in the market. They have consistently delivered positive results and growth.

Future Outlook and Growth Potential: Hostess Brands has a promising future outlook and growth potential. With their strong brand and continuous innovation, they are well-positioned to expand their market presence and attract new customers.

How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

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