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3.0 2 Reviews
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HostBig complaints 2

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11:20 pm EDT

HostBig Domain services

Hostbig.com claims it is easy and affordable, but after signing up I keep getting messages to pay money to keep site running. This year I have already paid 2 times this year for 1 year renewal, but still I get messages that more money has to be paid within 90 days. Hostbig.com further more scaring information to other companies who are requesting money from you. So it ends up being very expensive and you can never be sure what you get and what it will cost. It seems like a scam

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5:33 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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HostBig Web hosting: 3 times more expensive! SCAM! STAY AWAY!

Although they advertised a price of around $1 per month for its basic plan, they have update the prices (3 times more expensive) but not the website. They've been unable to keep their promise of "guaranteed honest prices" after a year of service. It's all a lie, they are totally scam.

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Brickdust
, NZ
Jul 14, 2017 4:25 pm EDT

My site stopped loading and they kept telling me it was their end, it was in my software. My developer checked it and said it was at my hosts end. I changed host and my site has worked perfectly ever since. They advertised a price then charged me three times that amount. A pack of thieves.

J
J
JCommune
, US
Apr 05, 2017 2:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

HostBig had some BS dispute with Tucows and all our domains were switched off and made redundant... now HostBig are asking to renew the account which they are in no position to host...

HostBig is a fraud!

Do not believe any of their marketing hype online.

They do not host anything!

It is a complete fraud!

F
F
Faaiq Ahmed Sheikh
, US
Jul 25, 2016 2:39 am EDT

My domain name has expired on 2016-07-10. Then i paid them renewal fee to for domain renewal. after getting money they mailed me this message.
currently, Hostbig, cannot assist with renewing or managing your domain. Any payment you have made to Hostbig, has not been relayed to Tucows, therefore the domain has not been renewed.

Now they cant renew my domain but they are not refunding my payment back.

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Is HostBig legit?

Our verdict: HostBig emerges from Complaints Board's rigorous review process as a business with pronounced trust issues, calling into question its legitimacy. Customers are advised to take comprehensive precautions and conduct in-depth research before any form of interaction with HostBig.

HostBig earns 21% level of Trustworthiness

Low Trust Caution: Complaints Board finds HostBig with a 21% trust rating. Suggest safeguarding personal information when using.

HostBig's website has revealed that it is not properly optimized for search engines. This could be a red flag indicating that the company is attempting to hide its activities from the public.

There was some difficulty in evaluating or examining the information or data present on the hostbig.com, an be seen as a negative sign of its legitimacy. This could indicate that the site is hiding information. Consider the potential risks involved in engaging with a website if you're unable to analyze its content.

Overview of HostBig complaint handling

HostBig reviews first appeared on Complaints Board on Jan 5, 2016. The latest review Domain services was posted on Oct 27, 2016. The latest complaint Web hosting: 3 times more expensive! SCAM! STAY AWAY! was resolved on Jan 05, 2016. HostBig has an average consumer rating of 3 stars from 2 reviews. HostBig has resolved 1 complaints.
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  3. HostBig emails
  4. HostBig headquarters
    20-22 Wenlock Road, London, England, Greater London, N17GU, United Kingdom
  5. HostBig social media
HostBig Category
HostBig is related to the Hosting and Web Design category.

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