Horizon Dental (Dr. Randall Califf) / Over-charges/ false information
Dr. Califf's insurance girl told me I would have to pay money "up front" for dental work to be done for my son and myself, even though we had coverage through the city. I paid in full with two credit cards, only to find out shortly thereafter (by my insurance company), that I had over paid by almost $400.00. I tried for two months to get a credit on my credit cards, but the insurance girl would never return my calls, "didn't have my chart", or "would have to call me back." I finally went to the credit card company with all the paperwork and verification of fees due from me from the insurance co. They, in turn, credited back the over charges onto my cards. At that time, all my families accounts were settled. (Dr. Califf had even telephoned me on my cell to inform me of the overcharges, and "his office would cut me a check or whatever I wanted". (At this point, it was settled by the credit card company.
Now, over a year later, I received a statement with accumulated late charges on it for $374.20 for those same overcharges, with the threat that if the statement wasn't paid within 3 days, they were going to turn it over to a collection agency. I telephoned Dr. Califf's office immediately, and AGAIN given the runaround, "have to call you back", "Dr. Califf isn't here", "the insurance girl isn't here", ect.
My other concern; Dr. Califf told me my daughter had 3 cavities and would have to have them filled. ("The girls at the desk will schedule you"), and he told me all my top molers were cracked. ("We'll have to probably cap those"..). I changed dentists shortly thereafter, and when I told him what Dr. Califf had said, he told me my daughter had NO cavities, and NO my molars had no cracks and were fine. My question is this: Is Dr. Califf doing unneeded work on his patients and overcharging them those amounts he's suppose to write off because he's in the network?? (This was obvious that he was doing this to me...how many others??How many of the elderly who are easily scammed, and how much needless work was being performed??09a3b
Would you please look into this, as I don't seem to be getting anywhere with his office.
Thank you for your time.
Mrs. Diane Angiolillo