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Horizon Gold / Horizon Card Services
Horizon Gold / Horizon Card Services Customer Service Phone, Email, Contacts

Horizon Gold / Horizon Card Services
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2.0 169 Reviews

Horizon Gold / Horizon Card Services Complaints Summary

40 Resolved
129 Unresolved
Our verdict: When using services from Horizon Gold / Horizon Card Services with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Horizon Gold / Horizon Card Services reviews & complaints 169

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6:43 pm EDT

Horizon Gold / Horizon Card Services fraudualnt claims

I would love to provide as much detail as possible. But since this company is so damn fraudulant...all i know is they are not what they advertise as. This is not a credit card hy any means. Its a Store Credit Card. U Cannot use it any where else. Understand that! And then the piece of ### dnt answer my call. On hold for 40 mins. BS. From all the ither complaints its ibvious im not gonna get my initial fee of 29.95 back. But thats okay. Already canceld my debit. They wnt be takin any more money from me. Ill hav my attorney handle the rest. POS!

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luther mcleod
Kingman, US
Aug 11, 2015 4:02 pm EDT
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i sent their card back, never used it, and they are still taking the monthly fee out of my bank.i want them to stop

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Tracy Frye
Charleston, US
Mar 10, 2015 9:53 am EDT

I was doing a survey an i order somerthing that was suppose to be a dollar, well then after it charged me 29. 95 for horizon credit card that i did'nt want. . All i want is my money put back on my card please

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lilijean
Grand Prairie, US
Feb 09, 2015 8:06 am EST

They have tried to charge my google credit card. The card decline them due to insufficient funds but they tried and have no right ᤾!

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want my dollars back
Sacramento, US
Nov 21, 2014 7:45 am EST

I want them to stop charging my account of 19.95 companies blike these should be brought up on charges

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cristwell
glassport, US
Oct 19, 2012 7:03 am EDT
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I THOUGHT THIS WAS A REAL CREDIT CARD COMPANY. I WAS TOLD THAT THIS WOULD HELP ME REBUILD MY CREDIT, AND THE ARE TRYING TO DEDUCT MONEY FROM MY ACCOUNT BUT SO FAR WASN'T SUCCESSFULL

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endymion
Minneapolis, US
May 11, 2012 10:59 am EDT

I was charged $29.95 for their card and i had emailed them telling them that i didn't order the card and i wanted it canceled and my money refunded. instead, they ignored my email and sent me the card. i automatically sent it back to the company but still my money has not been refunded

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Grady Demery
Detroit, US
Dec 01, 2011 9:15 pm EST

why was my account billed i do not use your services, i do not have your card, i will be stoping payment, e-mail me at rer500@comcast.net or call me grady demery at 313.766.6385 and tell me why you billed my account

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crabby01
Braham, US
Jul 24, 2011 4:43 pm EDT
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they keep taking money out of my account and i owe nothing. I have never even used the card. I do not want this card and would like my money back or at least have them stop taking a monthly fee out

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Sharon Gould
Anaheim, US
Dec 12, 2010 12:34 am EST

My debit card was charged $29.95 without my approval. I need a refund for the fraudulant charge to my debit card. I am on a limited income, this has caused a major problem for any access to my funds.

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Toni Beaven
Indianapolis, US
Jul 13, 2010 7:39 am EDT
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This is not a credit card company at all, they took monies out of my account and I want it back and for the card to be cancelled. When you get the card, it refers you to a website called: thehorizonoutlet.com

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4:10 am EST

Horizon Gold / Horizon Card Services compania es una estafa

Recibi la tarjeta de credito, despues de hacer un pago de $29, 95.
Y resulta que dicha tarjeta no sirve para nada, la compania, no contesta y su sitio web tampoco responde, visite el forum y veo mucha gente muy enojada al igual que yo.
Por haver sidos estafados por esta compania y las autoridades respectivas no hacen nada al respecto. Por detener a estos ladrones, estafadores.

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12:02 pm EST
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Horizon Gold / Horizon Card Services non-legit

Like others on here I thought that this was a legit credit card i was being offered and sent. However, it is not, it can only be used through them and for certain services. Their customer Service is awful. When I called twice to have the account closed I never actually got the account closed, I either got a further credit limit or no help at all. It took two calls of which I just gave up on because I was getting no where except from customer service representative to customer service representative to tell me absolutely nothing related to what I wanted. Then, finally after I gave up the second time another woman named Brenda called me and I calmly explained to her my issue and how no one could help me close my account and for the first time in a forty eight hour period she was able to help me and closed the account and offer me a refund. Please do not fall into this scam and certainly don't ever deal with customer service because there is none from this place, just a bunch of people that want to ace you out of money for something that will never personally be used.

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8:22 am EST

Horizon Gold / Horizon Card Services these jerks misled people and after they got money, they stopped to communicate with you

People, be aware that the company horizon gold outlet is total rip off and fraud. They took money from the customers, but after that they simply vanished and nothing happened. All their contact info turned to be total crap. I just want to warn all people that the company is bad and better don’t deal with these jerks. I wonder if there are other people, who had the same experience. Let’s share views about this company.

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Tdandrews26
, US
Oct 13, 2011 5:18 pm EDT

They have a merchandise card offer with no merchandise, they have cheap crap! A complete rip off they initially gave me a 500 limit then when I wanted to cancel offered a 1500 limit for what? Crap? They dont have anything to offer at al cheap off brand merchandise for example, pleather, spandex, plastic tupperware, flashlights, and old DVD movies! Wf am I going to spend 1500 on that for! Dnt waste ur time, run!

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6:00 pm EST
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Horizon Gold / Horizon Card Services - misleading

This company misleads us by stating they are a credit card company. They state you are "approved for a credit limit" but when you receive this card, it's not an "unsecured credit card"! They take funds out of your checking account, (with prior permission) for a fee which you assume is an annual credit card service fee. THIS IS NOT A VISA OR MASTERCARD! This is totally a fraud!

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5:34 pm EDT
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Horizon Gold / Horizon Card Services thought it was a credit card

I too like all of the others thought this was a credit card it wasn't until I overdrafted my bank account excited that i might finally be able to fix my credit while buying small stuff for my wife and I and our new apartment now I have no idea what to do with this thing I am definitely canceling before I get any more charges

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MkStItCh
West Seneca, US
Sep 05, 2014 10:16 am EDT

I checked online adds about this card and they all seem to say that this card is for purchases made from a catalog.
It never says "MASTERCARD", "VISA" or any other card logo other than "HORIZON GOLD CARD".

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11:37 pm EDT
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Horizon Gold / Horizon Card Services fraud

I received the Horizon Card in March 2012. I never used it as it was not an actual credit card. A few months later I started receiving bills from them for products I did not receive. They called me a few months later, since I would not pay the bills because I did not purchase the items I was being charged for, and I told them just that. After arguing with them over the course of three weeks I was told that the charges were going to be removed from the account and that the account would be closed. Tonight, I reviewed my free credit score and was mortified to realize that not only had the charges not been removed, but the account still has not been closed and it has aided in dropping my credit score by over 200 points! Something needs to be done to prevent them from scamming anyone else the way they have scammed me!

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Shambala234
, US
Sep 16, 2011 7:30 pm EDT

I received a postcard in the mail for a guaranteed $500 unsecured Net First Credit Line. I went on line and applied for the credit line and it was required that I provide my credit card number and was told that I would not e billed but that is exactly what happened. My debit card was billed $29.95 within about 3 minutes of me inputting my card number.

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goodie333
Richmond, US
Nov 16, 2013 8:15 am EST

This card is stupid and they keep taking money out my account I want it back not this ###ing card.

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ginnaty
Great Falls, US
Jul 18, 2013 1:03 pm EDT
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I was not aware that this company could just take money out of my account whenever. they have been taking 25 dollars. I am requesting my money back. I will not be using the card cause I thought it was a credit card not an online shopping card.

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Kim Smith C
, US
Dec 18, 2012 7:13 am EST
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This company took 129 dollars out of my account. It has no phone number. They also keep sending me magazines they said would be free, but I keep getting a bill.

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Wynokie Brooks
Jacksonville, US
May 13, 2012 1:18 pm EDT

This is a total scam!I was told that I was to recieve a visa or mastercard (unsecured) with a 500.00 credit limit. It was totally different. It is an online services(order online merchandise only)card. I am currently requesting a refund from my bank! Please do not apply for this!

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tammyw
Murfreesboro, US
Aug 13, 2009 5:39 pm EDT

This is not a credit card . I didnt know this was not a REAL credit card until i called. They were very persistant on me keeping the account . I had to keep telling them cancel, cancel, cancel and finally they said they would credit my bank account, they better! Stay clear of this card!

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Dayna Brandt
Welland, CA
Apr 29, 2014 1:42 pm EDT
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Our Compnay has received several invoices from this company for and online advertising / directory. We never authorized this service and told them this...nor do they have a signed contract...they keep calling, mailing invoices and threaten collections until you pay...

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bob hansen
Council Bluffs, US
Sep 09, 2011 7:03 pm EDT

tell me i can improve my credit by using this card well tried top make purchace nothing happened just check my bank statement and was charged 24.00 for what?

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11:27 pm EST
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Horizon Gold / Horizon Card Services unauthorized charge

This card was sent to me. I thought it was a credit card but you can know purchase from their website. On top of that, they debited my checking account $29.95 and caused my account to get an overdraft fee of $30. This is a rip off and I am demanding a refund of monies owed to me.

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wifi8827
, US
Dec 07, 2013 12:00 am EST
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it is clearly stated on their site that it is NOT a credit card. Yes it is a rip-off, but you agreed to their terms and conditions and will not get a refund.

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1:10 pm EDT
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Horizon Gold / Horizon Card Services fraudulent company

This website claims they will help you build your credit and you will receive a credit card with a $500.00 limit. However when you do, it's for an online shopping network through their company only. I didn't even know what it was when I got it. I thought I was receiving a legit credit card. When i called the company to get refunded my charges for this card, they tried to up my credit limit for their shopping website to $1, 000 with 0% interest. These items arent that great and are only available through them. I never wanted this card in the first place but still was charged a $29.95 initial fee and an additional monthly fee this month for $24.95. They would only refund the current fee. They wont go beyond 30 days for refunds. DO NOT FALL FOR THIS SITE. These employees for the most part read from a script and are told to sell their service. At least I was refunded for the one month but will not fall for this again!

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7:34 pm EDT
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Horizon Gold / Horizon Card Services no understanding

i just got this card in the mail today and i didn't even have money on my card to buy it, but i get this card and don't understand why so i called the company and they automatically increased the credit to 1000 dollars because i'm asking questions then try to give me a free 50 dollar to spend in the store online but i'm like if this is a credit card how in the hell i cant go to a store in my city and make a PURCHASE so then i ask why do i need a different card for shipping if you give me credit then this should already be taken care of then i was rushed off the phone and hung up on and now when i call back i'm getting all voice mail, so i did an indepth research and find this, i'm with you guys if i can sue for mental anguish, pain and suffering or somthing then i'm down

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11:34 am EDT
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Horizon Gold / Horizon Card Services fraudulent charges to my account

I briefly looked at their website and got partway through the registration, but I never clicked accept as it looked to much like a scam. I closed the browser window and moved on. I was never sent a card, as I shouldn't have, but I've seen a charge on my account 3 times from Horizon. How do I make it stop and get my money back for a service I never even signed up for?

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cateyezz69
Shelbyville, US
Aug 17, 2013 7:27 am EDT

i did the same thing-looked at my account today n found the had taken the money-i never went through the whole process of getting this card but took the money anyways

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11:47 am EDT
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Horizon Gold / Horizon Card Services - cancel and refund

I thought this was a real credit card such as visa or mastercard not some card to purchase junk with. I want a full refund to my account and I am calling attorney general Monday AApril 8, 2013

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9:57 am EDT
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Horizon Gold / Horizon Card Services scammed!!

Yes total joke u can't buy anything other than not even legit items on the site and no selection at all! Hahaha! Jokes on us actually I'm not laughing. The stuff on the website they sell in probably old shirts they just wash from the closests of people who work there :( sad yet true scammed for the stupid like me

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10:59 am EST
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Horizon Gold / Horizon Card Services charged unauthorized fees

My primary card account master card was charged miscellaneous fees with out authorization. Spoke to some one at the horizon gold card services who stated that she did not know what the fees were for or why charges were being made to my mc. The number to card services is [protected]. She then gave me the number to customer advocacy to speak to a manager @ [protected]. Spoke to lana an she stated that my card had not been charged and I expained that I was looking at a total of 9 different charges. She stated that it was an attempt to establish an account with their company. I explained that I have not attempted to open a line of credit with this organization. She the explained that these charges are pending and would fall off as they were unable to collect. I explained to her that these are charges that have already been posted and I needed a referral number to show these transactions as canceled. She did provide me with a referral number and then hung up on me... Stay away from this company

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Dumb Founded..........
Madison, US
Jun 16, 2011 1:09 am EDT

My Friend signed up for this with a $29.95, deduction monthly, just today...we researched and noticed everyone's complaints...this company should be ashame of themselves! Everyone be causious, research, what? Be Careful! My acct...is closed! no money lost here..., but i feel sorry for you all...Be Careful! Debbie

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tinkyd
Beaufort, US
Feb 14, 2008 12:00 am EST
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It is not what is says there are different fees for what ever state you live in and you can only use the card for there online merchandise i ask what the fee was for the us and the person did not even know he said will have to look it up the charge from 79.95 to 89.95 fee then they want to charge you 14.95 month for service fee they are full of [censored].

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kimberly richardson
,
Jul 04, 2007 12:00 am EDT

This was advertised to me like a real credit card thats why i applied i am trying to improve my credit score and wanted a credit card i don't need a card where i can shop only online!

Beware!

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nijoleva
Fort Pierce, US
Nov 29, 2012 9:25 pm EST

it is almost impossible to log in, they sent me used shoes and wrong size, I haven't be to able to cancel my account and get a
refund

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erica corliss
,
Nov 17, 2008 12:02 pm EST

was charged a fee for this credit card and I never got the card, so I don't know why I haven't got the card.

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susan torok
,
Aug 10, 2008 10:47 am EDT

we don't like anything on the website store, and wish to have both cards canceled imediately.

thank you John & Susan Torok
card # 1 == [protected]

card # 2 == [protected]

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steven reed
,
May 04, 2008 1:12 pm EDT

i thought i was getting a credit card only to find i had been lied to, i do not want to shop on line for junk, they lied to me over the phone and i think they should be stopped.

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melody sue hettis
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Dec 18, 2007 12:00 am EST

I paid 89.95 for what i thought was a real credit card to make purchases anywhere, not a certain store on their website. I was misled with false advertising.

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Mary T Hart
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Apr 17, 2007 12:00 am EDT

I applied for what i thought was a visa/mastercard - did not receive information for a matter of weeks and in the meantime $79.95 was deducted from my account - i have not made any purchases or used the website at all and expect a complete refund to my account.

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stace alford
ptown, US
Jun 03, 2014 5:16 pm EDT
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Do not think this card will build your credit because it will not.tryed for 3 months to cancel and finely got it done did not get any money back at all

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3:08 pm EST
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Horizon Gold / Horizon Card Services scam

This company disguises themselves as a "credit card". I applied for my card to
build my credit only to find out later it wasn't a credit card at all. The card
can only be used on your website. I contacted your company at [protected] I
was told that I could not stop the payment that I had agreed to of $29.95 until
after it was removed from my Debit card on 12/03/2012. I don't want to have to
fight to get my money back. This card is the biggest rip-off I have ever heard
of or been sucked in by. I needed a credit card to help with financial woes and
instead I got ripped off and taken advantage of..

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Me Me
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Aug 18, 2008 1:23 pm EDT

This card is a rip off! They stated that it is a credit card to help build your credit. Yeah right it's a way to scam money out of people.

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drifter01
Peoria, US
May 17, 2010 8:04 pm EDT
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i was told i was getting a creadit card with a 500.00 creadit line but wat i got was a card too shop with them only they dont have a number to call they charged me 30.00

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8002000201342220
Taylorsville, US
Oct 12, 2010 7:23 pm EDT
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THI CARD IS A SCAM THAY CHARGE YOU MORE THEN THE PRICE OF THE IDEM YOU WONT. I WILL REPORT THIS TO THE BETTER BISSNESS OFFICE . SCAM SCAM SCAM SCAM dO NOT INROLE IN THIS PROGRAM THEY WILL JUST TAKE POOR PEOPLE AND ONES THAT HAVE BAD CRED

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anneedward3
Milwaukee, US
Dec 29, 2012 3:16 pm EST

Does it say anywhere that you have to pay the shipping and handling on a different card? I must of missed that part I guess. Plus I missed that for 8 items it costs nearly $200 in shipping! You could buy those items for $200 at a store, ( So why not do that since you must have it since you are going to give it to them for the shipping...Crazy. Plus where the heck are the coupon codes I hear about? I would have no problem shopping at the website if the shipping didn't make me fell like I'm being @#$% so bad!

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8002000201342220
Taylorsville, US
Oct 12, 2010 7:26 pm EDT
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Just a nother scam to take the poor our the wones that have poor credit

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tanyb
Cape May, US
Jun 09, 2010 9:01 pm EDT
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this is their phone number: [protected]

if you don't cancel they will charge you 24.95 every single month.

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Well Travelled
Aylesford, GB
May 17, 2010 8:11 pm EDT
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did you really believe you were getting a credit card with a 500, 000 dollar credit limit. - Normally you can get a personal credit card and with good income and good credit history, you can obtain a credit limit of say 10-15K on a card. So unless you are earning 5, 000, 000 a year, then I think it may have been a scam.

Don't let it get you down.

Good luck! :)

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7:03 pm EDT
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Horizon Gold / Horizon Card Services stolen card

the message will go under nathaniel blow the message that i gave it to you. beverly drew 3704 chimney ridgr place durham nc 27713. The nurse claimed to be lost that I do not see it. The card that Sherry Batten, The card that is not to suppose. Home Healthcare. My nurse is 61 years old. She used my card on anything. Reply Nathaniel Blow. I do not recieve the card back. ASAP me back to the company 10311 Kelly Lane Wakefield, Va. 23888. My lady recieved the to me. 29.99 fee pay refund my card back. Cancel the old one and get a new one. Can you recieve an by 8/29 or 8/31. under my address. If you you cannot respond me back under [protected]@hotmail.com.

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Horizon Gold / Horizon Card Services cancel my card

I don't want this card anymore they lie. I 29.95 has been withdrawn from my debt card two times with in the last 5 days

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Horizon Gold / Horizon Card Services unsubscribe

This is one of the worst cases of mis-representation I have ever seen. It took a while for me to reach someone, but I was able to finally unsubscribe.. I did receive an e-mail attesting to this fact, and a promise to return the fee. I didn't authorize it in the 1st place that I know of

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jodi fram
, US
Dec 22, 2015 2:25 am EST
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they also took 29.95 off my mastercard 3 times within 4minutes. in which there was only a 140.00 credit line.I am totally devastated. and need my money right now, my babies will not get anything, , 140.00 is not much when you have a 5 yr old little girl and a 13 yr old son and i am a single mother. I cannot stop crying..Please Help...

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Horizon Gold / Horizon Card Services canceling my card

I can not cancel my card...I do not use it and i would like them to stop taking money from my bank account.

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Update by Jeanette Pedroso
Jul 31, 2012 1:40 pm EDT

I called horizon card services this morning and they canceled my card and gave me a full refund...

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jackie Rudolph
Lawrenceville, US
Feb 04, 2013 8:53 pm EST

I will call at 9am tomorrow Tuesday 2/5/13, I do not want this card. You have pushy sales people. I thought it was a credit card for $500.00, did not know it was a store site? I did not want to give my debit acct # either that night, did not quite understand the man speaking with me either, and before I know it its being sent, only o get it today Mon 2/4 and find out its a store credit acct. Please put my fee for this back tomorrow am when I call, sorry for any inconvenience this caused, but it is more for me. Jacqueline Rudolph I put my zip 30044. Will be sure to get thru tomorrow am.

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Horizon Gold / Horizon Card Services refusal to return money taken without my knowledge

I called Horizon Gold Card Company to cancel my card and get the money back they had taken oput of my bank account without my knowledge causing my account to over draw. When I called to cancel they did so but refused to return my money back to me. This company is a complete scam. I never recieved the card or any notice letting me know what they were doing. Do not take out a card with this company. Their only interest is to steal your money and sidestep their way around giving it back.
Nicole

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barbara jean brewer
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Sep 21, 2008 11:37 pm EDT

i was in the hosiptal and someone got in my house got on my computer and put all of my info in to get this card and used my bank card and stuff all of belongings was at home when i was in the hosiptal so i want my money back into my caaount or my lawyer will send them a letter thank you barbara brewer 9-22 08 @ 12.33 am

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Contact Horizon Gold / Horizon Card Services customer service

Phone number

+1 (800) 251-6144

Website

www.horizoncardservices.com

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