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The good, the bad, and the ugly - discover what customers are saying about Hope Now Modifications

Welcome to our customer reviews and complaints page for Hope Now Modifications. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Hope Now Modifications.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Hope Now Modifications's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Hope Now Modifications, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Hope Now Modifications. Your feedback is an important part of our community and will help others make informed decisions.

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6:53 am EST
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Hope Now Modifications Terrible company

In January 09 the company Hope Now Modifications, LLC reached me by letter and said they could fix my late payments and have my mortage changed from an ARM to a fixed rate. After checking with several banks and BBB I was told this was a good company to deal with. I spoke to a Brandon Rota who said I would need to send Hope Now 2499.00 in order for them to help us. Rota claimed this was for attorney fees. I have spoken with one other person since January and that was in April 09 and was told I had been caught in a scam and my money would be returned, within 30-60 days. I have tried since then to call however all I get is a full voice mail or no one at all. I have found out since then that Hope Now has taken several thousand dollars from homeowners trying to save their homes. These people need to pay for what they have done, my mortage company HSBC has not heard from them. I would have never contacted them had we not been in fear of losing our home. My husband and my son have had 5 major surgeries between the both of them in 08 and my husband is now out of work from another emergency surgery. We need our money back. The company and attornys firm should be taken to court, and made to pay me and the others I have read about back their money. My question is also why is our Governers and President not doing anything about this because I have written to both.

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Hope Now Modifications Fraudsters and cheaters

Called Hope Now Mods LLC back in November, 2008. I talked to a guy name Eric Simkin extensively as I was very unsure about the validity of their claims but at the same time I needed help. Eric went a VERY LONG way to assure me that they were legit. He spoke of honor, claimed he was a family man and that HNM saved his home. He would reply to my emails mostly from his Blackberry, never received an email from him that wasn't from the Blackberry. I asked him to talk to me man to man, I have a family and was wary of putting them in harms way trusting them to help me. I told him that if I gave him the 2000 I would not be able to recover easily and I would fall further behind in my mortgage. He said all the right things. I looked up HNM on BBB and there were no reports filed but that seemingly was only the case since they were new. Eric continued to answer every question I had being very accountable and forthright.

I agreed to sign up for the modification and gave them the 'escrow' payment. I was told that I would have results in 72 hours or at least an update. A week went by and nothing. I called and left voicemails for a week and sent emails. No response. Eric would email me back once in awhile assuring me everything was moving forward and about once a week I would get a call from some Indian sounding guy telling me my mod was still in negotiations.

This same pattern went on for months. I got a letter from my lender saying that HNM did send the paperwork over to negotiate on my behalf but this was months later. I kept calling and calling. Always had to leave voice mails. Finally spoke with a lady named Mgdalia and she was sweet as pie! Sounded like an older soft spoken woman who claimed she also had her home saved by HNM and talked my down from my rage on the phone. She assured me that the only reason things were taking so long was because lenders were so backed up with mod claims. I spoke with Mgdalia a few times over the course of 2 months or so and she always was able to convince me that it was still in process.

5 months later I got a letter from my lender stating that the modification package that was sent was denied because of 'no response from 3rd party negotiators'. I was FURIOUS and immediately called Mgdalia. She was again apologetic and gave me the name, email address and phone number of my supposed case worker. I proceeded to email and call this person numerous times over the next months and I got absolutely ZERO reply from her. COMPLETELY ignored and now they've been shut down by the FTC.

I would gladly join any class action lawsuit against these THIEVES. I have everything documented. I have every email ever sent to and from the company saved with dates, names, everything. Please contact me to help in any legal action being taken I will do everything in my power to help bring them down. They deserve to be prosecuted to the full extent of the law and goto PRISON.

HNM should be ashamed of themselves and I truly hope they take a good look in the mirror. What goes around comes around and they will get their if I have anything to say about it.

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9:58 am EDT
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Hope Now Modifications scammed

i was scammed by hope now mod. i am out 1, 500. and this all started in Dec.2008 and now i can't even get a reply i need to keep my home and these people scammed us we really need to be able to do something to these people!

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Lomere
, US
Jun 03, 2016 8:31 am EDT

I spoke to the above named person on or about 10-06-08 about my efforts to save the property 2355 E 27 St Brooklyn, NY 11229 and he said his company can help I paid $2995.00 with assurance if nothing is done I'll be reimbursed. I was called twice that everything is OK when I called back in February 09 the office was closed by Feds and assests frozen. I would like to get my money back.

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mack1212
, US
Jul 15, 2009 3:55 pm EDT

Sorry for the delay I do not get on here often. I only had one client. After I left Hope Now Modifications I called several times trying to get her money back. She ended up getting her credit card company to get her money back. I did not work in NJ. I was in a another LLC which soon broke away from Hope Now Mods. In total I was in the Loan Mod business for two months. I saw enough in that time to make me sick. Most if not all of these guys are in it for quick money and they could care less if any help is given. They are true bottom feeders preying on those in a difficult situation. Nothing would make me happier to bring Hope Now Modifications down. If you want a quicker response email at gkobes@gmail.com. As far ar getting your money back you may have to work with your bank or credit card company. I doubt Hope Now will do anything.

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stephkayc
Tomball, US
Jun 23, 2009 10:22 pm EDT

How is that possible when we all signed a contract and it was done through our checking account? And you worked there so what do you mean by should? Is it possible to get our money back or not?

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mack1212
, US
Jun 23, 2009 6:32 pm EDT

I used to work with them, I got out after 3 weeks they are a total scam. Your credit card company should be able to get the funds back for you.

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5:41 pm EDT
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Hope Now Modifications Fraud, Misrepresentation, Theft

Well, we are joining this whole complaint. I truly feel for all of you. We are in the same boat. We started with Hope Now back in September of 2017 BEFORE we were even late on our mortgage. Chris Croce from their office was great until he got our money. $2900 later and I can't reach anyone on the phone, I get anonymous phone calls with updates saying "everything is in the process and going well" . They told me it would take 60-90 days. In January when we couldn't get through to them I finally contacted our mortgage company again who said they NEVER talked with anyone from Hope Now. So as of January we were 3 months behind with no way to catch up...Hope Now told us to absolutely have NO CONTACT with our mortgage company and to NOT PAY OUR PAYMENTS as it would jeaporadize their authority to modify our mortgage for us. We have written, called, demanded and pleaded but get no where. Now I can't even leave a message as the only phone numbers we have either are never answered or their voice mails are full. We sent a certified letter requesting our money back as per the signed contract. They signed for it, but we have heard nothing. I filed a complaint with the BBB in New Jersey, and the Attorney General, but we have heard nothing. Our bank has now taken our home. 12 years and no missed payments till my mother ended up with terminal cancer and we had no way to pay all the back payments. We tried working with our bank Charter Bank, but they would do NOTHING for us. Said it was too late. We have lost everything we ever built up in our lives because of these people and I am just sick. At 55 it is too late for me to every repair my credit after this and ever buy a home again. I just want to puke. THe only thing I can tell you all, is check with your banks. Our bank is trying to work with us to refund the money since we used our Visa debit card and received No service. I have filed a complaint with them and hopefully they can help us. It's all just so sad that at a time when the whole economy is shattered and people like us try to do the right thing, we still get screwed. I hope you all have better luck than we did. Any updates on any success you all have getting refunds, please let us know.

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DLREX
Perryville, US
Jun 19, 2009 11:09 am EDT

I too, was a victim of fraud. I sent Hope Now Modifications 1500.00 October 16, 2017. I've tried calling them many times to find out how our situation was coming along. Like everyone else I was lucky if I heard from them once a month. If I did, they would say it's still being reviewed.I know one day I called them at least 4 times leaving messages and never heard back from them. The phone number is now diconnected. Not surprized. It's been almost 10 months. I don't know what to do or who to call to get my money back.This country shouldn"t let people get scamed like this, not just this company but many others ( things they sell, ect.) do the same thing and keep getting away with it. It's all about money. I'M FEED UP! Dorothy Perryville MD

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JCC
Charlotte, US
Jun 15, 2009 1:39 pm EDT

In February 2017 I applied with Hope Now to get my loan modified and was told that everything was was going to take 60-90 days to process. They even told me not to pay my mortgage because it will only go to back of loan. I've been calling Clifford Grimes and emailing him and no answer, voice mail full and now disconnected. They have taken my money and something really need to be done about this company. They even have the attorneys in on it @ [protected].

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Cory D.
Hackettstown, US
Jan 10, 2011 8:05 pm EST
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What a complete waste of time for the hope company in delray beach florida. Between the stupidity down there and the lack of knowledge and well being of what is going on I have lost faith in people. They could not schedule or coordinate meetings and phone calls to save there lives. They basically stole 795 dollars from me and after I was denied from both my lenders all they could say was that all they could do was resubmit. I was never told that I might be denied and this process could take over 6 months even though they told me I qualify and took my money the same day. Joe Macoluso, Tammy, and company demonstrated horrible business ethics and showed that they should not be in customer service let alone deal with the public. I clearly sent them denial letters and they can not do anything for me other then blowwing me off and not returning my calls. So thank you HOPE company for putting me infurther debt. I hope someday you get what is coming to you!

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getthemall
cape coral, US
Dec 24, 2009 10:59 am EST

so who all is going to the can for this?
I hope everyone in the cherry hill office goes along with other's that were involved.
I'm so upset to see how many people were effected by GREED!

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stephkayc
Tomball, US
Oct 05, 2009 2:31 pm EDT

I don't know if this will help but Hope Now is now called Colonial Financial Soulutions.

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DLREX
Perryville, US
Oct 05, 2009 8:07 am EDT

I can't beleive this is taking so long to get our money back. It's been a year since I went through Hope Now. If it was us we would have already been in jail!

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Carolyn Theus
Inglewood, US
Oct 03, 2009 4:45 pm EDT

Oct. 03, 2017

I WANT MY MONEY BACK AND SEE THAT THE PEOPLE WHO WOKED AT HOPE NOW AND COUNTRYWIDE GO TO JAIL AND ROT IN THERE FOR STEALING MILLIONS OF DOLLARS FROM INOCENT PEOPLE LIKE MYSELF. I DO NOT HAVE $2427.00 TO GIVE AWAY! I NEEDED THAT MONEY TO PAY MY MORTAGE NOW! PLEASE HELP ME GET MY MONEY BACK FROM THESE CROOKS!

CAROLYN

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SYLVIACORRELL
Avon Park, US
Sep 16, 2009 3:21 pm EDT

I WAS ALSO TAKEN FOR 1500 DOLLARS NOTHING WAS EVER DONE FOR US EITHER JUST OUT ALL THAT MONEY WHICH WE DID NOT NEED TO LOSE SO NOW WE ARE STILL DOING A MODIFICATION NOW WITH OUR MORGAGE PEOPLE WE ALMOST LOST OUR HOUSE WELL ITS STILL COULD HAPPEN HOPELLY NOT WE NEED TO GET OUR MONEY BACK THER E MUST BE SOMEBODY OUT THAT CAN HELP US THAT WAS HOPENOW MODIFICATION IM TALKING ABOUT TERRIBLE PLACE PLAYING ON PEOPLES BAD LUCK SYLVIACORRELL@YAHOO.COM

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DLREX
Perryville, US
Aug 06, 2009 3:16 pm EDT

I wrote a letter to the Attorney Generals Office in MD. They told me to contact Maryland Commission on Financial Regulation. I did so and they are trying to help anyone who delt with Hope Now get their money back.They are checking out at least 10 people from Maryland who are in the same situation. So if anyone needs help get in touch with The Commission of Financial Regulation in your state.
DLREX

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rblake
Clearlake, US
Aug 05, 2009 12:28 am EDT

first if we all knew where to go we would have done it in the first place ! THESE PEOPLE TOOK ADVANTAGE OF PEOPLE WHEN THEY NEEDED IT MOST AND DEFRAUDED US ! A LOT OF US AND THE NEED TO BE JAILED FOR THERE CRIMES. IVE GONE TO ANOTHER COMPANY THAT IS GOOD AND ARE DOING THERE JOB . THESE WERE A BUNCH OF LAWYERS WHO KNEW WHAT THEY WERE DOING AND THERE IS NO EXCUSE FOR THEM ! o by the way have any one seen the complaints about bank of america /? there worse only converting 4% of ther loans and misleading the borrowers until its to late for many/because its more profitable to screw the public and make bigger bonnuses. they have been sued again for fraud in california and more is on the way!

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5:15 am EDT
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Hope Now Modifications Fraud and lies

n January 2009 we signed a legally binding contract with Hope Now Modifications, LLC for a loan modification with Countrywide, out mortgage holder.

A fee of $2, 100 was agreed with the fee to be split in two payments via debit of our checking account. The first portion of $1, 050.00 was debited 1-30-09 with the balance to be debited in late February.

Regular contact was established with Cassandra Peters of Hope Now Modifications, LLC and Ms. Peters assured the law firm of Kwasnik, Rodio, Kanowitz and Buckley was handling the negotiations.

In late February Ms. Peters advised we would be required to sign another debit authorization form and sent to me an authorization form on the letterhead of Kwasnik, Rodio, Kanowitz and Buckley. We signed the authorization and faxed the authorization to Ms. Peters. We were then contacted and advised a check by phone would be necessary as they were experiencing problems with Pay Pal, the source used for the debit transaction. They offered to reduce the fee by $100.00 to $2, 000.00 leaving the outstanding balance at $950.00. This was done in late February.

I was then unable to get in touch with Cassandra or anyone at Hope Now and contacted the law firm of Kwasnik, Rodio, Kanowitz and Buckley. I was then advised the modification was ongoing.

I have recently made in excess of 30 attempts by phone and e-mail to contact Ms. Peters and have been unable to establish contact. While I was at first able to leave a voice mail message for Ms. Peters, that option is no longer viable as her voice mailbox is “full". She has failed to respond to my e-mails yet the e-mails have not been returned as undeliverable, leading to the assumption the e-mail address is still valid and she has simply chosen to ignore my requests.

Per the terms and conditions of the contract, I have requested in writing refund of the $2, 000.00 retainer but have received no reply. The terms and conditions of the contract specified the refund request must be made in writing within 90 days of the signing of the contract. The contract was singed in late January 2009 and the refund request was made in writing and sent via fax and e-mail to Ms. Peters on April 7, 2009, well within the 90 days as specified in the contract. I have received no response.

I will also be filing a complaint with the New Jersey bar against Kwasnik, Rodio, Kanowitz and Buckley.

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Kelly Everline
, US
Apr 24, 2017 4:23 pm EDT

How about the law firm and liberty state benefits stole our exxon mobil stocks. triple a stocks. the dividend alone from feb. 2016 from feb 2017. we would have received 58, 900. one year income. then they target homeowners in mortgage trouble. total # of the earth. they all should be in jail way before hope now mortgage. 1.754, 900.00 million taken from my husband and i. fraudulent irrevocable trust. fraudulent mortgage, huge ponzi in the state of nj targeting the elderly, hearing impaired, blind, and autistic.

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Kelly Everline
, US
Apr 24, 2017 4:35 pm EDT

Also they are probably using Midlantic mortgage that an ex trustee of liberty bank owns to defraud everyone also. Total joke on anyone they scam . Because we are not white collar workers but blue collar workers .

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NicoleW
Hanahan, US
Jul 06, 2009 4:09 pm EDT

My story is much the same of the others posted here. I'm really only posting a complaint to be added to the list here in case anyone has any advice on how to get our money back. I only just today realized that we were being scammed after trying to call and realized the phone number was disconnected. I'm in shock to say the least. :(
Niki

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Illona
, US
Mar 31, 2009 6:53 am EDT

I had someone call me and want to help lower my interest rate on my house and all they did was take my money and not help me do anything! Their number was disconnected and no one is returning my calls to the other companies in other states with the same name!

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pearlgrl
Philadelphia, US
May 07, 2012 2:04 am EDT

Has anyone gone to the local papers or television channels. Please do. Did any of these people get their money back?
Go to action news or fox news--ask that they investigate this. Jeff Cole is excellent.

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roybigb
Clinton, US
Jan 16, 2012 2:40 pm EST

First let me say i was contacted 3 times by email, finaly i responeded . very nice people very helpful, but homeowners have been told over and over not to trust these people . due your research there web site is down, they have numerous complaints . HOPE the real one goverment sponsered never heard of them . remember no one except your mortage co or a goverment program can help you...

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helpothers2011
mt. laurel, US
Feb 18, 2011 5:06 pm EST

Sal Puglia who owned hope now, got away from sitting in prison. Now he owns and operates a debt settlement company, Legal Settlement Solutions, reciently changed from 1st american debt solutions. 5000 atrium wat ste5, Mt. Laurel NJ 08054. Amazing that he is allowed to cheat cheat and steal once again.

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Cory D.
Hackettstown, US
Jan 10, 2011 7:54 pm EST
Verified customer This comment was posted by a verified customer. Learn more

What a complete waste of time for the hope company in delray beach florida. Between the stupidity down there and the lack of knowledge and well being of what is going on I have lost faith in people. They could not schedule or coordinate meetings and phone calls to save there lives. They basically stole 795 dollars from me and after I was denied from both my lenders all they could say was that all they could do was resubmit. I was never told that I might be denied and this process could take over 6 months even though they told me I qualify and took my money the same day. Joe Macoluso, Tammy, and company demonstrated horrible business ethics and showed that they should not be in customer service let alone deal with the public. I clearly sent them denial letters and they can not do anything for me other then blowwing me off and not returning my calls. So thank you HOPE company for putting me infurther debt. I hope someday you get what is coming to you!

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stephkayc
Tomball, US
Aug 28, 2010 3:34 pm EDT

I recently started looking into this again and this is what I have found.

http://www.ftc.gov/os/2010/07/index.shtm

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roy blake
Clearlake, US
Jul 29, 2010 5:21 pm EDT

also avoid loans mods now.com/hillside in sandimas/may be affilatedwith with globalproserv@yahoo.com

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sherlinbrian
Hendersonville, US
Jul 19, 2010 3:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I to was scammed out of 1650 dollars. mine was the same as everyone elses. Called and everything was fine until they got my check in the mail. I called and called then called some more then i emailed emailed and emailed some more. Then I threatned to get a lawyer involved then it was like everything shut down...no phones or emails would go thru. I figured my money was lost until i stumbled onto this website. Has anyone gotten any monies back from this company yet? Thanks for this site being here and finding out that i am not alone.

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