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Hooman Toyota of Long Beach
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Hooman Toyota of Long Beach
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3.8 7 Reviews

Hooman Toyota of Long Beach Complaints Summary

5 Resolved
2 Unresolved
Our verdict: You can expect a very good level of service from Hooman Toyota of Long Beach. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Hooman Toyota of Long Beach reviews & complaints 7

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8:11 pm EDT
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Hooman Toyota of Long Beach Service

I have 3 separate service complaints with Hooman Toyota of Long Beach. 1.) Last year I took my vehicle in to check out an unusual sound coming from the rear driver's wheel, after inspection I was told that there was a nail in the tire, but they were unable to find anything else wrong with the wheel. I left Hooman and went to my tire store across town and was immediately informed by the store manager that the lug nuts were only hand tight on the wheel. After replacing the tire I went back to Hooman and they denied loosening the lug nuts. 2.) Last year I purchased a replacement passenger side rear view mirror from Hooman. I was unable to affix the mirror properly to the motor assembly so I took it to their service department and asked them to install it. They informed me that the mirror assembly motors were not working and that I would have to replace the entire assembly. 3.) Last year I had Hooman replace the passenger side window bezel. The new bezel was not installed correctly and it continues to come loose. I have repeatedly contacted both Hooman and Corporate Toyota regarding my claims with no resolution. Yesterday, after approximately one year I returned to Hooman for an oil change. I mentioned the mirror to the service representative and he ordered a new mirror with the stanchions and indicated that he would attempt to have the tech replace them but if it didn't work they would need to replace the entire assy. I agreed. Today the part came in and I brought the vehicle in for the mirror repair and it worked. I went from the service department over to the customer relations department and spoke with Tina Murillo. She indicated that by them replacing the new stanchions they had "accommodated" my service need(s). I explained that they had not addressed my other two issues and that I just paid for a part for the second time. She made no effort to make it right. I have since contacted Corporate Toyota and informed them of my concerns. Primarily that the wheel could have come off when I left their store and I may have died

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4:45 pm EDT
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Hooman Toyota of Long Beach Bait and Switch

They play the bait and switch game and they lie. Danny Soto sent me a great quote for a new Toyota Camry from an internet quote I requested. There was no information, just a price, so I called to clarify what the car would come with. He assured me it would come with navigation and the leather package and then said he would send me an email with details. The next email was nearly $1400 MORE than the first quote. When I asked him why, he gave me a vague answer. Then he sent the first quote again and said "Oh that was WITHOUT the navigation and that' s IF you qualify for these rebates." He was rude and nasty when I pushed him on the issue and then I finally told him he's doing a bait and switch and to knock it off. More nastiness.

I wouldn't buy a car from them if they were the last dealer on earth. They are why car dealers get a bad name.

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6:26 am EST
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Hooman Toyota of Long Beach Nice People. Great Service

I was at Hooman Toyota of Long beach last week and the people were nice, for a car dealership. OK, they did not give free stuff away or telling me how great I am. I'm not sure why some people are so angry on some of the reviews, so I have to stand up for the little. Th people at Hooman are just trying to make a living, they sell cars and service vehicle. What do you want from the? I got what what needed to be done, paid them and on my way. Move on folks.

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Is Hooman Toyota of Long Beach legit?

Our verdict: Hooman Toyota of Long Beach's legitimacy, as determined by Complaints Board, strikes a balance between trust and caution. This nuanced position suggests that while Hooman Toyota of Long Beach may operate with some level of legitimacy, users are strongly advised to undertake their own verification processes, reinforcing the call for a cautious but informed interaction.

Hooman Toyota of Long Beach earns 53% level of Trustworthiness

Average Trust Update: Hooman Toyota of Long Beach assessed by Complaints board with 53% credibility. Caution advised for personal and financial details.

By resolving 71% of 7 negative reviews, Hooman Toyota of Long Beach is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Hoomantoyota.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Hoomantoyota.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
  • Hooman Toyota of Long Beach protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We found that the website for Hooman Toyota of Long Beach is very young, indicating that it may be new or recently launched. It is important to exercise caution when engaging with new websites, as they may not have established a trustworthy reputation yet and could be more vulnerable to security risks.
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1:13 am EDT
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Hooman Toyota of Long Beach Hooman staels down payment

Hooman Nissani and his little brother Rayan Nissani run their dealership like a scam operation. I went there to buy a car and they offered a good sounding deal. They asked for a down payment and never completed the transaction.

Hooman stole my Down Payment and will not return it.

I now have no new car and no more money. They stole my money and will not return it.

Beware of these thieves!

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CarLover
Los Angeles, US
Dec 28, 2010 10:36 pm EST

lbcia,

I'm sorry to hear such horrible things about your car buying experience.

This is very hard for me to believe Hooman Automotive stole money from a customer. Please excuse me, but I just cannot comprehend your complaint. Hooman Auto is 200+ employees company, take money from a customer for no reason does not make any sense.

I am a happy customer of Hooman. Please give them a try again to make things right. Here is the Customer Resolutions Manager contact.

Laura Gonzalez
Customer Resolution Manager, Hooman Toyota

4401 East Pacific Coast Hwy
Long Beach, CA 90804
[protected]

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9:03 pm EDT
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Hooman Toyota of Long Beach Service Department Rip Off

First took my 2004 Solara in for repair of the sun roof in August 2008 while still under warranty. It would not close back up all the way, would partially close then reopen all the way. Was told it just needed lubrication and worked fine. One week later, I had the same problem. After 4 trips to get it fixed, I finally said "Don't get it back to me until you fix it." THEN they said it had twisted cables, a bad track, and the motor was overheating - "we will call you back with an estimate." I said, no the price is zero as it was under warranty when I first brought it in and you haven't fixed it yet. The service man suggested I call Toyota Corporate and open a case. I did so and received a call from Natalie at Hooman saying the General Manager wanted me to bring the car back in to have it repaired and they would try to get it complimentary. After I took it in was told the Corporate offices would not let them fix it for "free" but they were going to offer me a special discount for the parts.

I said "I am picking my car up NOW. Do not touch it." Now, I'm writing everyone I can find to say Do Not give these fraudsters your business. Next stops: Better Business Bureau, California Attorney General, Toyota Corporate Offices, my attorney.

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A frustrated Toyota buyer
, US
Jul 04, 2016 8:07 am EDT
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Hooman Nissani should not be allowed to sell cars in the US until he agrees in writing to honor the service package of free oil changes and tires to the customers who purchased or leased a car from Hooman Toyota. Especially since he received a tax incentive worth four million dollars from the city of Long Beach to move his operation to West Coast Toyota, also in Long Beach. In other words the city paid him to rip off his customers. He gets to continue operating while his former loyal customers got screwed. Furthermore if Toyota Motor Corp will allow one of their dealers to operate un-ethically this way I will never purchase a Toyota again nor recommend them to anyone. Shame on Hooman Nissani, the city of Long Beach, and Toyota Motor Corp. for allowing customers to be treated this way.

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BrittanyG
, US
Jul 27, 2010 10:03 pm EDT

Hooman Toyota big scam/ripoff. Their unlimited free oil changes is a hidden pack. Basically, its a hidden cost. Don't buy cars from them. Do business elsewhere!

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Heidimiller261
Fullerton, US
Jan 08, 2010 3:49 pm EST

Andrew Harris is not legal to work in the US, But HoomanNissani Hired him.

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Isad
Los Angeles, US
Apr 02, 2014 12:59 am EDT
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I created a Yelp account just so I would be able to share the absolutely horrible experience I've just had. I had a deal at a different Toyota location where I was going to buy my car at tonight, I called Hooman Toyota of Long Beach and talked to Mike just to get information on the older model of the Prius 2 and told them I already had a sealed deal at an other location (which is my local dealership and which I would of course have preferred to deal with). He asked me the price I had which I told him what it was, and he said he would call me back after he talked to his manager to make sure he could beat that offer. He called me back and said that he could do the deal, I explained to him I already had a firm deal with the other dealership and my car was ready to be picked up and paid for and that I was not going to drive 30 min at night after work for a deal that was not going to happen. He PROMISED me that we would get that price and the car I wanted.

So I drove down 30 minute to Long Beach, got there and he showed me the car, had to drive it around, inspect it and the we went it to sign paperwork. He had me fill out a credit application and then questioned me on every single aspect of the application, going into personal details, doubting every single statement, it made me feel horrible and not liking the guy (Mike) obviously but I went on with it since we were getting the deal.

After waiting for 30 minute the Finance manager comes back and tells me there is no way he can match that price! He then offered to sell it for an OTD price of a $2000 over what was agreed before ! What happened ?!? I told him I was buying a car for X amount of money, cancelled the deal and broke the relationship with my local dealer to find out the best he can do is $2000 over!?! The salesman Mike did not even come to apologize after, only the finance manager apologized and did not even try to make it up to me in anyway. I am appalled by this, not only did I break the previous amazing deal I had but I don't have a car to go to work tomorrow. I am extremely disappointed and shocked that people can sleep at night after doing that. I would hope that no one ever gets a car from this dealership as they are liars and not to be trusted.

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K. W. Smith
Seal Beach, US
May 22, 2013 7:09 pm EDT
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I have recently had a misunderstanding with the Hooman Service Department. I would like to have the matter resolved so I have no need to take the issue any further. I have emailed, sent letters and called and have only received one unacceptable response. Mr. Miguel offered me $100 in store credit?
On 04/05/13, motivated by a coupon for free engine light diagnoses, I brought my T-100 Truck for repair. I told Maguel that all I had was $300 to fix the problem. He called me at home three hours later and said it was going to take $299 more to complete the diagnoses. I asked if that would repair the problem. He said that amount would be used to cover what repairs were needed. I said ok if that be the case. The coupon was valued at about $120 and the $299 cash I hoped would cover what ever needed to be done.
The next call I received from him explained to me that the computer in my truck was faulty and needed to be replaced at a cost of $1399. He said that he knew I didn't have the money then and I could bring it back at a later date. He couldn't get the part for a month anyway. After checking with the parts department and auto warehouse I decided that the cost of the computer was way out of line, finding I could get for half the cost.
I later discovered that there was nothing wrong with the computer. The engine light was on because the speedometer needed repair. Knowing that, I wasn't about to take my vehical back to Hooman thinking they were lying to me and trying to rip me off. Both for the faulty diagnoses and trying to sell me a major part I did not need. So I would like to get my $299 back because nothing was repaired. The $100 offered to me is not a fair or enough of an offer because number one, I don't plan on going back there.

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Dixon17
Long bea, US
Aug 29, 2010 7:05 pm EDT
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I took my car in to get a new clutch on my scion tc and they for got to put bolts in! My car completely stopped as i was about to get on the freeway with my newborn baby! Eddie whom was very helpful had my car towed. So they fixed it that day. 2 days later i was leaking oil and was so upset because it started leaking after i took it back to them. So, i took it back and they said there was welding and they couldnt have done that! I never had welding done on my new car, didnt have the problem, and the gm had the nerve to say their mechanics dont weld! Yea right! So they did work on my car without informing me of it, and on top of that blammed me and was trying to make me pay for it! Plus the gave me a dirty loner car that had cheese in the back seat, gatorade bottle under the driver seat and grease all over the passanger seat! They told me thats all they could give me and if i wanted it clean i needed to come back in two hours! They are very rude, sleezy, unporfessional, and not trust worthy! They will not fix your car, except cause you more problems!

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Heidimiller261
Fullerton, US
Jan 08, 2010 3:46 pm EST

Hooman Hires illegal aliens to work for him. Andrew Harris is not authorized to work in the US.

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7:48 pm EDT
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Hooman Toyota of Long Beach Great Experience

I went to Toyota of Long Beach expecting the same old. I was very surprised to find that it is a pretty nice place. I wanted to buy a Toyota Camry so I called Jane in the fleet department. She gave me all of the information that I wanted and when I came in to buy the car, it was ready, and everything was just like she said it would be. No hassles at all.

Then when they told me about the free oil changes and car washes and stuff, I was wondering wha tthe catch was. On my first visit to the service department, Wayne took care of everything for me, and sure enough I did not pay a cent...they lived up to everything they said they would.

I highly recommend them to anyone who wants to buy a car in Long Beach.

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MrSteveH
Riverside, US
Nov 02, 2009 6:05 pm EST

I just bought a 2010 Camry there in August, went through Wendall from their online dept, and I agree 100% with everything that was stated above! Great service, and they went out and got my car from different dealership who never even responded my online inquiry. Car was ready, and I was in and out in less than 90 min. Going this week to get my first oil changed and car wash from them.

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1:57 pm EST
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Hooman Toyota of Long Beach Lemon Car

This company sold me a lemon of a used car. It needs over 7000 dollars worth of fixes to make it work correctly and the transmission is about to go. Not being a mechanic I asked for a service report and they said that they would get it to me. They never did. When I called to tell them what happened, knowing they were probably unaware they basically said tough. I had to stop payment on the check. Don't do business with these people.

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Paul T Smith
Long Beach, US
May 26, 2011 6:25 pm EDT

Hooman Toyota of Long Beach has a horribly rude staff.I was in the process of buying a vehicle and when i decided i didnt want to purchase the vehicle they wanted to keep my deposit . They kept giving me the run around until I had enough and had to call the better buisness bureau for help just to get my deposit back . If you are going to purchase a vehicle DO NOT go Hooman Toyota ! They will seriously try to rob you blind .

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mike marnaf
los angeles, US
Mar 01, 2010 2:11 am EST
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i just serviced my car atHooman Toyota and i was very happy with them, they washed my car and the cost was great!

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ryan 06
Los Angeles, US
Jun 22, 2011 8:15 am EDT

i love this place!

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ryan 06
Los Angeles, US
Jun 22, 2011 8:14 am EDT

i went got my car from them and hads a great time and a great deal, they have this thing called VIP where you get a lot of free things after your purchase, it was amazing deal!

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Hooman Toyota of Long Beach contacts

Phone numbers

+1 (800) 785-6353 +1 (562) 494-4444 More phone numbers

Website

www.hoomantoyota.com

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