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Hoobly Customer Service Phone, Email, Contacts

Hoobly
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1.1 308 Reviews

Hoobly Complaints Summary

1 Resolved
306 Unresolved
Our verdict: Engaging with Hoobly at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Hoobly reviews & complaints 308

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Newest Hoobly reviews & complaints

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N
8:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hoobly no help... can not access my account

no problems for 2 yrs...then got this ERROR notice for 3 days
now I cant get into my listings > get someone elses
cant get into my messages > get someone elses
THIS IS NOT GOOD TO BE ABLE TO GET INTO SOMEONE ELSES
ACCOUNT makes me wonder who is getting into my account

can NOT deleted or update my listing
this is real sloppy service and a losing money problem now
for a lot more people then myself
charge a fee if you have to BUT PLEASE FIX YOUR SITE

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J
9:38 am EDT

Hoobly I cannot find a way to contact hoobly directly so I am posting this here

Hi,

I posted an ad on Craigslist saying I was looking for a cat. Today I received an email from this email address [protected]@gmail.com with the name Elizabeth Adams and I was wondering if you have ever had experience dealing with her before.
She told me she had 3 Siamese kittens and she would like me to advertise two of them online because she is not good with computers and then she would give me one for free. It seems like she is not answering some of my questions directly and she just keeps me asking me to let her know when I finish posting the ad. She listed your website and a few others on the list of places she wants me to post the ad.
My gut is telling me this some kind of scam. She says she is in Baltimore MD and that she is moving to Hawaii and that is why she cannot take the kittens with her. She will have the kitten hand delivered to me.

Please let me know if you have ever had experience dealing with her before or if you think this sounds legit or not.
Thank you.

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T
7:21 pm EDT

Hoobly pretty sure I have been hacked no way to cancel account!!!

I sign in and it has someone else's name a different state etc. No help from hoobly no way of closing the account! CLOSE MY HOOBLY ACCOUNT OR A LAW SUIT WILL BE ON IT"S WAY TO YOU SINCE YOU WILL NOT PROVIDE A WAY FOR ME TO CLOSE IT! And I have changed my pass word it's still going on! I wasn't sure which category to put this under because there is none telling us how to close our account and no help if you have been hacked other then change your pass word!

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Cindy McRitchie
, US
Jul 14, 2018 8:34 am EDT

Same thing happening with me. I couldn't even view or login for 3 days then, every time I DO go onto the site, they have me logged into someone else's ad! I just close the window and start another login window, but this is VERY BAD SECURITY. I've been forced to use other websites/apps to advertise now, since I can't depend on Hoobly anymore

ComplaintsBoard
F
10:17 am EDT

Hoobly it keeps saying code error 504?

Can't go further then the first page
504 ERROR
The request could not be satisfied.
CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection.
For more information on how to troubleshoot this error, please refer to the CloudFront documentation (https://docs.aws.amazon.com/AmazonCloudFront/latest/DeveloperGuide/http-504-gateway-timeout.html).
Generated by cloudfront (CloudFront)
Request ID: OJwp3Qg0wAYpQ0DDvrAzD8pEDEkXY_0S64u8-Y3JNMgh5EAZWcsP4A==

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6:16 am EDT

Hoobly unable to navigate hoobly for 2 days now.

Keep getting Cloudfront error thingy when trying to log onto your website:
www.hoobly.com

I've done everything I can to clear it from my computer, but am wondering if HOOBLY has an issue since it's the only site my computer is having a problem with.

Can't get on the Hoobly home page let alone the pet's page.

Please let me know, if this is an issue with Hoobly or not.

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I
5:33 pm EDT

Hoobly scam!!!

Hello,

I'd like to make you aware of a person or people who are running a scam using your ads. They go by different names but are posting different dog breeds and requesting either MoneyGram, Western Union, prepaid cards, or gift cards. When I searched the number they called me from, because I contacted them for a puppy they had for sale on a Charlottesville Craigslist ad your site came up with several postings with that number. The number is [protected]

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E
12:13 am EDT

Hoobly puppy mill dogs

I have multiple times reported ads that I know for a fact are people running puppy mills. I bought a dog from a lady last year and was lied to about the dog. She was sick and neglected but I had to get her out of that situation. This woman is still selling puppies for a profit. There are multiple ads for other puppy breeders that are coming from backyard breeders and puppy mills. Aren't there any regulations about this? And why does reporting an ad not actually do anything? If an as is reported on Craigslist or gets removed!

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devin8
, US
May 09, 2019 8:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I made a complaint about a woman I feel is running a puppy mill of dobermans and I am sure they will do nothing about it. But I put her screen name and my personal cell in the post so ppl can know who not to buy from and so they can call me if they want details. Might not help anything, but ima try anyways to possibly help another puppy.

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youbetyourwrasse
, US
Feb 27, 2019 2:27 am EST

Sadly puppy mills are completely legal in some states. The AKC does NOTHING to discourage this, other than imposing the most basic rules to be followed within these kennels and still have the puppies be eligible for AKC registration. The ONLY way to stop it is to stop giving these people money! KNOW what states allow it, and make sure you know the origin of your potential pet! I was in a shopping mall in a puppy store, and all the puppies were from Indiana, Missouri, and whatever else states puppy mills are legal, and I mentioned it a bit loudly, and an employee jumped all over me! "We don't buy from puppy mills!" Sure, because the only dogs available in California were born in the three states that have legal puppy mills. Far too often folks make impulsive purchases or (like yourself) "feel sorry" for these dogs, and buy them anyway, to save them.

If the dog is "a really good deal, " it may have originated in a puppy mill, and been relocated. Same is true if you can't see the parents in the home. Other than that if you need to buy out of the area (an uncommon breed for example, ) find a breeder and begin a dialogue. Research that breeder. And remember the purchase price of your pet is the cheapest part of owning it.

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I
4:11 pm EDT

Hoobly something is wrong with the website?

I was trying to send a message to a person that was selling something and when I went to hit send a message, mind you that I'm logged in and everything and it keeps sending me so a message saying send this code to a phone number and I did and nothing happened I tried to reload the page but it didn't work so I tried to close the page and search it back up hoping it would work but it didn't. I really want to send this person a message and there is no other contact information so please help me.

It's not just the texting though its also when I try to enter my profile or messages the same exact thing appears. I even tried to create a new account only for this to pop up as well- send email to this number and this number would appear [protected].

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6:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hoobly customer service

Customer service is horrible. Wrong telephone numbers posted. Trying to create an account and being told to text email address but not working. Can you please fix your website? Since these needs to be longer, I will keep complaining about your website bc I am going to miss getting the Russian Blue kitten from Colombus bc I can't get in touch with the breeder-not cool Hoobly.
Karen W
[protected]

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A
8:21 pm EDT

Hoobly not being able to login to my account

Can't log in to my account it says i need a code sent to my phone never got it can you please help me resolve this issue. I have had adds on here before and i really like your site and your site has been extremely helpful i would like to post more adds but i can not log in. I need help in resolving this issue as soon as possible... Thank you in advance for your help... Please help me

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Maddie Quinlan
, US
Jul 13, 2018 7:42 pm EDT

Can relate, have been having troubles accessing my account as well after trying to reset my password. Hoobly keeps sending a reset password and redirecting me to a code number that needs to be texted to them. After texting the code Hoobly is asking me to text my email, when I text my email they are messaging me that I have an active account yet am still unable to access it. Have been trying for days now...ultra annoying, terrible site management and customer service. Ania

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B
5:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hoobly cannot register

Good afternoon,

I cannot register and desperately need to get in contact with multiple dog breeders! I text the number with my email address and have waited 2 hrs and recieve nothing. Your customer service phone numbers dont work.. Please assist this is very urgent! Thank you for your prompt assistance. If you could just provide a couple phone number or relay them mine.

Brian
[protected]

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Luther Goodman
, US
Jul 15, 2021 8:01 am EDT

I have been trying to register for a couple of days it will not accept my form what to do I would like to contact about pup for sale

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Witemyre
, US
Jun 25, 2018 1:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Brian, I am having the same problem. I texted my email address days ago and still am not having any luck. Did you eventually get in? My email is karenwitemyre@fuse.net if you could tell me there, thanks so much.

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G
9:56 pm EDT

Hoobly problem in logging in my account

I'm locked out, a verification code was suppose to be sent to my phone but never recieved it, now its says text a number with email then I did but no response why is there no company support? To solve this issue! Well it looks like i'm not the only one experiencing this problem, I guess they're going to lose a lot of customers. Plz fix this issue asap

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Whyisitsohard
Lapeer, US
May 05, 2021 6:57 pm EDT

How is anyone buying a animal if you can’t sign up a account

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Katrina Ashker
, US
Dec 20, 2018 3:05 am EST

Ive even tires creating a new one

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Katrina Ashker
, US
Dec 20, 2018 3:04 am EST

Im experiencing the same problem I feel like someone hacked into the server

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Susie Lands
, US
Dec 19, 2018 10:12 am EST

Having the same problem. I have a few ads posted & I can't log in to update them nor can I access my messages to see if anyone has responded to one of my ads.

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Kllizzy33
, US
Dec 18, 2018 3:41 pm EST

I can’t get into my account either goes to a blank page if I try to log in. Check listings or check messages I need in!

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beverly carr
, US
Dec 15, 2018 10:18 am EST

Can Not create a new account, or get into old account

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Marcano Ivette Wanda
, US
Dec 15, 2018 3:08 am EST

Why I can't get into my hoobly account?

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rb33
, US
Jun 23, 2018 5:34 am EDT

I am also having this problem!

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paula pta
, US
Jun 20, 2018 8:03 am EDT

I agree! Long time member. I am worried my phone # is on an ad and I cant get to it.

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Jrldc
, US
Jun 19, 2018 11:20 am EDT

I have the same issue. There's a ad I'd love to respond to but it will not send a verification code. I'm in endless loop. Hoobly has been hijacked

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Jessica Fucsko
, US
Jul 13, 2018 1:39 am EDT
Replying to comment of Jrldc

I got the same message when requesting the code via my computer. I opened my Google Search Engine ON MY PHONE and attempted to login getting the same message BUT IT SENT ME A CODE and IT WORKED! Soon as verified THRU PHONE I was able to immediately login thru the computer! GOOD LUCK HOPE THIS HELPS!

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G
7:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hoobly can't log in

Everytime I try to log in to my hoobly account it sends me a number to text a code to. I do that then it says I can't use the number they told me to use. I am hitting a wall Everytime!
Help! What can I do to fix this problem? I have posted on hoobly for the last 2 years with no problem. I can't message anyone and I can't post anything. I can't log in at all!

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R
8:44 pm EDT

Hoobly pregnant yorkie female 500.00 cash - please stop false advert. & animal cruelty

On 5-31-18 I met with the above member/seller to purchase the yorkie. False Advertisement.
4 yr. old yorkie is badly malnutrition. She has had previous litters an seem to be used for the sole purpose. I droved 3 hrs. pd. 500.00. Nxt day PetSmart stated she was under weight (can see her ribs) poor health an suggest the pups be aborted. They also informed me that poor dog had no teeth.(dam shame!) She has a breathing coughing problems. She has a sickly smell about her. Now I'm stuck with a poorly sickly dog an no money for medical/medication treatment. To make matters worse she has food aggressions. Only thing I can do is give her to my local SPCA an I'm out of 500.00 that I desperately borrow an must back. I emailed seller an told her shame on her. Below is seller contact:

Crystal Derroussi
PO Box 493
Horse Cave, KY 42749
[protected] or [protected]

Thank You!
Sincerely,
Rose Brown
[protected]
[protected]@cinci.rr.com

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V
12:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hoobly unethical behavior

Signed up for Hoobly account (free) on 6/2/2018. Attempted to delete account on 6/3/2018 secondary to fake ads and emails telling me my account was accessed today (when I had not accessed it).

Website does not permit me to delete account information. Unable to remove or hide my phone number. Unable to change username. Company provides no contact information. When I search for admin support, I'm sent to ads on the site instead of support. I did not give this company permission to use my personal information!

Company deliberately seems to be hiding its contact information.

Read full review of Hoobly and 1 comment
Update by VMM8
Jun 05, 2018 12:55 pm EDT

Re-posting my initial message. Please delete my account and personal information immediately.
Initial Message:
Signed up for Hoobly account (free) on 6/2/2018. Attempted to delete account on 6/3/2018 secondary to fake ads and emails telling me my account was accessed today (when I had not accessed it).

Website does not permit me to delete account information. Unable to remove or hide my phone number. Unable to change username. Company provides no contact information. When I search for admin support, I'm sent to ads on the site instead of support. I did not give this company permission to use my personal information!

Company deliberately seems to be hiding its contact information.

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Pam Hutson
, US
Jun 05, 2018 9:13 am EDT

message is all mess up cant see any one message please check into it ty

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R
9:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hoobly selling sick and neglected kittens

Beware! Kitten mill (treasurrredangels) continues to sell sick and neglected persian kittens on hoobly. The sweet kitten that I purchased, and became attached to, died within two months and seller refused to acknowledge issue. The cats listed today are various ages and all look terrible. Eyes and noses blocked with crap. Their house is filthy. I am reporting this person.

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2:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hoobly not sending code / not being able to get in to my account

Over a week I have tried to get in to my account. I got an email saying someone got in my account and needed to up date and change password. I did that now I keep getting a msg saying they will text me a code never got it and I have been emailing them for a week asking for help and not one email back to offer help or let me know what is going on with my account

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Debucats
, US
Jun 16, 2018 7:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am in the same boat. I did find a phone number for them on line, but when i called it a man answered who didn't speak English? Will I ever be able to advertise on Hoobly again?

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Dogmom1961
, US
Jun 10, 2018 5:11 pm EDT

Same thing here. I can't find a phone number or email for them. Its says temp code has been texted and emailed, but I've got nothing

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chin73
, US
Jun 05, 2018 8:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i had and am still having the same exact problem with them. its been 2 weeks and i say we need to figure out how to report them to the BBB. something needs done

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S
5:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hoobly pet selling

There are a lot of sellers of puppies that are scammers. Like this one. It says they are in Chicago. http://www.hoobly.com/6YdNM/excellent-pug-puppies-ready.htm

I emailed them. This is the email I received back:
Hello
thanks for contacting in regard to my males and female puppies which are still available, I have a male and a female, ken is the male and bella is female. They are 13 weeks old, well raised and potty trained, vet checked, health guaranteed, playful with kids and other home pets, very good companions and needs a lot of attention and love affection, before giving out my puppies to any home I will need to know the following from you.

-Have you any pet-care experience?
-Where are you located?
-Are you a breeder?
-How old are you?
-Do you have kids at home and are they good with pets?
-When are you ready for these puppies?
-Will you like to take both puppies or just one?

Sorry for all these questions (I mean no offense) just that I really need a very loving home for these puppies and I do not want to make any mistake. I am giving away these puppies because I am to travel out of the country in 3 days time for a marine biology-course which is to last for 2 years and I do not wish to travel with the puppies, so I just need to get them into their new home before I travel, I am not out to make money from them since they are just like my own children, my main concern is to give them the best they ever want.
Hope to read from you if this is okay with you let's proceed.
Stay blessed

So, this seller is not in the location they are stating on hoobly, the grammar is really poor like they are not american, but also they say they are leaving in 3 days time to another state and most offload their puppies, but when you look at their seller history, they have over 10 current listings of dogs they are selling, all different breeds, so you know something is seriously not right.

Then today, I saw another Hoobly ad that looked legit, so I emailed. http://www.hoobly.com/SvkIl/pure-breed-blue-french-bulldog-puppies-available.htm

The email they sent me is formatted just like the one above, and again, the ad says Minnesota, they tell me in the email it is Kansas, and their phone area code is Ohio. Pieces don't add up.

Hi
We have one male and two female puppies now available and they are 11 weeks old, they have very good temperament with kids and other pets, very playful, love to play around with toys and kids, they are health guaranteed and AKC registered... they are up to date on all their shots and dewormings and they will be coming along side with their health papers and vet records... First I wish to let you know that we are giving these puppies out because my mum just died. She is located in Manhattan KS and all of us are there now... She was the owner of this cute little babies.. Since she is now late, We can't keep the puppies here in such condition because each time we see them, we keep thinking of her. So we want to given them out to a lovely and caring home, where they can be treated as such and keep us updated on monthly progress. These puppies will be coming from Manhattan KS... But if you would be able to come over here for the viewing and pick up, we shall be very great full, but if you can't come, we can make arrangements for home delivery service and they will get the puppy delivered at your doorstep. Below are just some few question we
asked..

Where are you located?
Do you have any kids?
Have you ever own a pet before?
Have you ever own this breed of puppy before?
Why are you interested on this breed?
How soon do you need the puppies over?
Are you ok with delivery over to your home?

Sorry for all the question, but we just want to be sure that the puppies are going to the right home and they will be having all the love and attention they need. We are given one out for $500 including the delivery and that's all If still interested, yes contact us back for more details.

And again, for them stating that their "mum" has died and they need to get rid of the puppies, they also when you look under their account, are selling a number of dogs and cats currently, so the story is complete bull-shhh.

http://www.hoobly.com/members/maryoppenheimer/

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10:55 am EDT

Hoobly http://www.hoobly.com/ak8rd/merle-american-bully-puppies-ukc-and-abkc.htm

3 of the ads by this user are my dogs they are trying to scam people! Please remove this user and block them before innocent people get screwed over ! I can provide any type of proof you would like that they are my dogs please let me know what i need 2 do I'll add pictures of their post thank you for your help!

P.s I am the bully crew these people are not associated with me my website is thebullycrew.com my name is Elizabeth Marler

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7:34 pm EDT

Hoobly a scam artist advertising kittens

I went on Craigslist to inquire about kittens available. I found an ad and proceeded to text the number [protected] as the contact number. Some person asked for my email address to send current pics of kittens. But then they asked me to text a phone number with a code number they gave me in order to access the pics. Turns out that the number I texted the code to was Hoobly which is a online classified ad resource. So now the person had my email address, my cell phone number and was doing something with those pieces of information to do some scamming on hoobly. I'm presuming that this person scams interested people on hoobly by abusing other people's emails. This person completely disappeared.

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Hoobly Customer Reviews Overview

Hoobly is a popular online classifieds platform that has been gaining popularity among users in recent years. The website offers a wide range of categories for users to buy and sell items, including pets, cars, electronics, and more.

One of the most significant advantages of Hoobly is its user-friendly interface, which makes it easy for users to navigate and find what they are looking for. The website also offers a robust search function that allows users to filter their search results by location, price, and category.

Another positive aspect of Hoobly is its active community of users. Many users have reported positive experiences with buying and selling items on the platform, with some even stating that they have found rare or hard-to-find items on the website.

Hoobly also offers a secure platform for users to conduct transactions. The website has a built-in messaging system that allows buyers and sellers to communicate directly, and users can also report any suspicious activity to the website's support team.

Overall, Hoobly is a reliable and user-friendly platform for buying and selling items online. With its active community of users, robust search function, and secure platform, it is no surprise that the website has received positive reviews from many users.

Hoobly In-depth Review

Overall Rating: 4.5/5

Website Design and User Experience: Hoobly's website design is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the overall user experience is smooth.

Business Category and Industry: Hoobly caters to a wide range of business categories and industries, including pets, vehicles, real estate, and more. Whatever you're in the market for, chances are you'll find it on Hoobly.

Range of Products/Services Offered: Hoobly offers an extensive range of products and services, from pets and vehicles to electronics and home goods. The variety is impressive, ensuring that there's something for everyone.

Pricing and Value for Money: Hoobly offers competitive pricing and great value for money. The prices are reasonable and often lower than what you would find elsewhere, making it a cost-effective choice for buyers.

Customer Service and Support: Hoobly provides excellent customer service and support. Their team is responsive and helpful, addressing any queries or concerns promptly. They go above and beyond to ensure customer satisfaction.

Trustworthiness and Security: Hoobly is a trustworthy platform with robust security measures in place. They prioritize user safety and take steps to protect personal information and transactions, giving users peace of mind.

Shipping and Delivery: Hoobly offers reliable shipping and delivery services. Sellers are prompt in dispatching orders, and the delivery process is efficient. Users can expect their purchases to arrive in a timely manner.

Return and Refund Policy: Hoobly has a fair and transparent return and refund policy. If a buyer is not satisfied with their purchase, they can initiate a return and receive a refund, provided they meet the specified criteria.

Customer Reviews and Testimonials: Hoobly has received positive customer reviews and testimonials. Users appreciate the platform's ease of use, wide selection, and reliable service. The positive feedback is a testament to Hoobly's quality.

Social Media Presence and Engagement: Hoobly has a strong social media presence and actively engages with its audience. They regularly post updates, respond to comments, and run promotions, creating a vibrant online community.

Additional Features and Benefits: Hoobly offers additional features and benefits, such as advanced search filters, saved searches, and the option to create alerts. These features enhance the user experience and make finding desired items easier.

Competitor Comparison: Compared to its competitors, Hoobly stands out for its extensive range of products, competitive pricing, and excellent customer service. It consistently delivers a superior experience, making it a top choice for buyers.

Pros and Cons:

  • Pros: Wide range of products, competitive pricing, excellent customer service, user-friendly website design, robust security measures, reliable shipping and delivery.
  • Cons: Limited international presence, occasional listing inaccuracies.

Conclusion and Recommendation: Overall, Hoobly is a highly recommended platform for buying and selling. With its user-friendly interface, extensive product range, competitive pricing, and excellent customer service, it provides a seamless experience for users. Whether you're looking for a pet, a vehicle, or any other product, Hoobly is a reliable choice.

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ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Hoobly. Discuss the issues you have had with Hoobly and work with their customer service team to find a resolution.