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Hong Tai / Poor Customer Service

1 Singapore

Lily from Hong Tai was the tour leader for our tour. She really lacks the knowledge in this area. Give us extremely poor service. If she does not know how to deal with customer matters, better tell us instead of giving us the wrong info. So we got scolded by the local tour guide because we take Lily's words for it.
In another occasion, when I am ontime back to the meeting place, she talked very loudly and I was very humiliated because everyone thought I am late. No doubt I am the last one but it does not mean I am late.
I am extremely unhappy with this tour because of her.

Wi

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