Menu
CB Home Decor and Furnishing Honey Creek Nurseries

The good, the bad, and the ugly - discover what customers are saying about Honey Creek Nurseries

Welcome to our customer reviews and complaints page for Honey Creek Nurseries. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Honey Creek Nurseries.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Honey Creek Nurseries's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Honey Creek Nurseries, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Honey Creek Nurseries. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
J
3:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Honey Creek Nurseries dead plants badly shipped bad customer service

e next week, in hot weather, in a plastic bag, in flimsy plastic bottle material, smashed and dead, some rotten, and were tiny and weak before they shipped. The specimen tree was a stick with its lead cut off. I planted and watered everything that looked like it had a chance, and repeatedly tried to call the company; they don't answer their phone. I finally found an email and wrote them; they said that to get my money back I had to return all the plants with the original shipping label within 14 days -- and it was now day 12! I immediately mailed back everything I could find (that wasn't rotted away or unidentifiable fragments), with the shipping label, except for the 10 that looked to be recovering, and the specimen tree, whose bark looked faintly green, but no buds have yet sprouted and it is now mid-June. I just received a letter saying that they couldn't identify the plants, and needed to know which plants they were -- and no wonder, since I couldn't tell what they were without the labels when they arrived -- in order to send replacements! They have obviously no intention of ever refunding. Of course I should have read their policies before ordering, but if I had suspected that I would need to, I wouldn't have ordered from them in the first place! Plants I have ordered from other nurseries have arrived in wonderful shape in good protection. I have emailed them back a list of the only remaining plants alive; they have my shipping label and should be able to do the subtraction. The bottom line is that they have very poor quality plant material and do not care about protecting them during shipping, and obviously don't care about customers. Huge waste of money.

Read full review of Honey Creek Nurseries
Hide full review
ComplaintsBoard
V
12:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Honey Creek Nurseries Customer service does not work

On March 17 2008 I ordered plants from Honeycreek Nurseries. By now I did not get my order #[protected] . Customer service does not work, nobody picks the phone, not possible to send e-mail. Please help.

Order Number [protected]

Bill To Ship To

Mrs eleanor polonsky

13183 ingres ave

granada hills, CA 91344 -

Day Phone: [protected] Mrs eleanor polonsky

13183 ingres ave

granada hills, CA 91344 -

Sold On 3/17/2008 12:41:04 AM CST By:

Honey Creek Nurseries

Division of Burgess Seed

905 Four Seasons Road

Bloomington, IL 61701

USA

Phone:[protected]

Fax:[protected]

Payment • V #### #### #### 7711

Item Number Description Order Quantity Extended Price

5784 Angel Trumpet, 3-N-1 1 $9.99

5172 Sedum, Creeping Red 6 $4.96

Planting Instructions Handbook 1 Free

3 FREE Stargazer Lily Bulbs with orders of $40.00 or more 1 Free

Shipping & Processing $9.49

Total Due $24.44

Eleanor Polonsky [protected]

Read full review of Honey Creek Nurseries and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
N
N
nodeadplantsplease
, US
Aug 02, 2019 4:56 pm EDT

I ordered 40 Creeping Phlox plants. They were DOA!
In a blue plastic bag with a few air holes I received 8 smaller bags of plants.
There were allegedly 5 plants in each bag. You couldn't tell plant from root or where 1 plant began and one ended.
I was expecting plants to be sent in a small flat of live plants.
Emailing doesn't do any good. They said they couldn't open the attachment. I attached photos.
I texted and got standard responses.
I just finished packing everything up to return merchandise for a full refund.
Wish me luck.

View 0 more photos
J
J
jcmeyer
amsterdam, US
May 27, 2015 9:28 pm EDT

I also ordered plants from them. Almost impossible to contact their customer service and then no response. Oder was received over a month ago. One time they said it would be shipped next week or the following week. This was over thee weeks ago. I tried to cancel my order but they said I would have to do it by mail. Now I learn the company is associated with Burgess so both are on my list of never to order from again. I will try to contact one more time and then send a registered letter of cancellation. I finally unloaded the mulch from my truck that was awaiting the plants I ordered. Next year I will throw away Burgess and Honey Creek materials.

J
J
jksiegfried
East Moline, US
Apr 06, 2011 1:06 am EDT

i ordered 3 plants last summer . my customer number pkg id is [protected]. 2 of them didnt do well, so i mailed them back in the orginal package. they sent me a post card going to replace them in the spring. so i recieved 1 package 1 of 1 with the plant that did do well the mosquito geranm. So are you going to replace the 2 trees? I ordered the
daisey tree. and the lemon/lime tree. They were so tiny. I hope maybe
they can be alittle bit bigger. Since i didnt get to enjoy them last summer. I have 2 palm trees i brought back from out west doing great.

L
L
Len Fabian
,
Jun 13, 2008 9:10 am EDT

I ordered a number of items from their catalog to add to my 3/4 acre of perennial plants. Upon receipt, I planted all the stock in individual containers and placed them in my greenhouse. Everything grew except the monarda and the strawberry candy daylily (the crown had been cut off prior to shipment).
I wrote the company, including a photocopy of the address label, and asked for replacements. The stock in question only cost $5.10. They wrote back asking for the original shipping label which I had discarded by this time.
I called them to ask if I had any other recourse and they started telling me what "I needed to do next". I feel they should have gone ahead at this point and issued me a replacement or credit.
I have no intention of "doing" anything more other than:
1) Never ordering any nursery stock from this company or any other Burgess-related company.
2) Seeing if I can make a claim through my credit card company.
I feel that they need to better train their customer service staff to provice service rather than barriers and negative feelings.

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.