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Honda Financial Services / after early payoff — cannot get title reissued or formal payoff statement from honda

sacramento and torrance california, United States
Contact information:

Customer number : 1007762
Ahfs account # [protected]
2013 honda odyssey
Purchased in missoula montana june 12 2013. Paid off 10.20.2016. As a senior citizen who served my country in the war I have been abused and disrespected by the customer service people at ahfc.. I paid off a 2013 honda odyssey 2 years "early" in october of 2016. The rate they gave me was excessive and potentially discriminatory, but I signed the documents and as with most folks in my age group I take full accountability for that mistake, but I was in a bind and the dealership knew it.

With the rate they gave me as a "senior" — honda was well compensated for the money they extended to me and I expected a response to payoff commensurate with that large profit... I was sorely mislead

After paying off the vehicle two years early... I have been waiting over 4 months to receive a formal release of lien or new "corrected" title showing that ahfc has no security interest in the 2013 odyssey vehicle. This means I can't dispose of it, as I have planned to get something more suitable for my situation. Ahfc (In multiple offices) have told me that they sent the new title to my address of record.. However — as others on this site have alluded — no title or release of lien has been received at any address or at any time. They have no traceability or proof that the document was mailed or that a request for new title was initiated.

I have asked repeatedly for them to re-issue the release of lien and to provide prrof or begin the process to get a new "correct" title issued... They have been extremely unhelpful and dismissive and have made no verifiable effort to get new title issued by the state of montana in over 4 months..

Ahfs do have an obligation under the laws in that state and in california but appear to flaunt their immunity to contract obligations and reasonable lawful expectations.
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This is the least committed, disrespectful, and misleading group of loan processors I have ever been unlucky enough to use and i'm 86. They have already been proven to take advantage of minorities and special classes of folks to the tune of a $24 million dollar settlement in 2015 and apparently they have learned nothing from that award. This behavior reeks of "more of the same" as a very senior citizen, I believe that ahfc responses are certainly disrespectful, quite probably discriminatory, and potentially a violation of civil contract law in terms of reasonableness for loan document delivery..

I hope others take this to heart.. Especially if you don't have buckets of time to spend on these "affairs".

Co
Feb 1, 2017

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