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HomeTown Buffet
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1.8 80 Reviews

HomeTown Buffet Complaints Summary

17 Resolved
63 Unresolved
Our verdict: When using services from HomeTown Buffet with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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HomeTown Buffet reviews & complaints 80

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M
1:28 pm EDT
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HomeTown Buffet Mu complain is to bring back HOMETOWN BUFFET. . .

You should bring back HOMETOWN BUFFET to Manchester, Ct or somewhere within Ct. (FYI. . .PLEASE NOT HARTFORD). I have to say I've never had a bad experience. I thought the food was amazing. Food was fresh in my every visit. The coupons were usefull. Unfortunately we do not have restaurants like this one that is all you can eat, granted there is but its Chinese Buffets. Dont get me wrong i love it too but i dont always want to eat that i would much rather eat regular food as well. I feel you should bring back the restaurant.

Thank You.

Desired outcome: Bring the restaurant Back. . .

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7:39 pm EST
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HomeTown Buffet customer service / cashier

To whom it may concern:

Online advertising mentions thursday nights from 4pm to 10pm for kids to eat at 1.99. I brought my family to have dinner because the advertising online mentions those hours and when I arrived to the buffet the cashier mentions the times have changed which online it has not been changed. It is not our fault the time changed for the promotion but not stated on the online websites. It is really an inconvenience to have to wait an hour and also have to deal with rude attitudes from the cashiersn.
I would appreciat3 a call back from a corporate associate as soon as possible.

Sincerely : diana gonzalez
Phone number : [protected]

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6:40 am EST
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HomeTown Buffet food and service

I'm writing because of very poor quality food. We had stopped going to Hometown for several years because of poor quality food previously, but we tried it again a few months ago and the food had flavor again, the staff was great and everything was wonderful, we went multiple times. We took our extended family on Jan 4 expecting the same, but it was Not. We went for lunch at around 1:00. There was a tray of eggs sitting out on the meat counter that was hard and brown. All the meat was overcooked and dry or burnt, as well as all the bread. Multiple pans were empty, and the place wasn't even half full of people. The fresh spinach in the salad bar was partially black and rotting.
The usual staff was completely gone, replaced by a completely Hispanic staff who didn't seem to know what they were doing. The young man bussing only came to get used plates from our table once. A man came out to change the chocolate milk and after 10 min of trying, he gave up and left it. No one else came.
It was horrible. We will not return.

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Is HomeTown Buffet legit?

Our verdict: HomeTown Buffet's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate HomeTown Buffet's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

HomeTown Buffet earns 70% level of Trustworthiness

Good Credibility Notice: HomeTown Buffet rated around 70% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for HomeTown Buffet. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

However ComplaintsBoard has detected that:

  • HomeTown Buffet has been found to only resolve 21% of 0 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
  • There was some difficulty in evaluating or examining the information or data present on the hometownbuffet.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • The website belonging to HomeTown Buffet has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to HomeTown Buffet. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Z
11:11 pm EDT

HomeTown Buffet they charge me more

I went today at the buffet of downey ca at 11am i payed for me and my husband plus limited drinks so it was total of $26 but when I check my transactions right now it said they charge me $34 that is ridiculous I want my money back so unprofessional! my recipe said $26 and now thats I check my transactions it was $34 I really hope they fix this or I well never go again

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4:05 pm EDT
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HomeTown Buffet all buffet

I have written a wonderful review in the past but feel the food has taken a substantial nose dive. My husband and I had lunch or what was supposed to represent food but it was hard and shriveled. Bad looks, bad taste and even the chocolate milk was sour. Wasn't expecting red lobster but did more spitting into napkins than swallowing. Told the cashier and left and went to get a burger.

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2:11 am EDT

HomeTown Buffet restaurant

On June 2 I and my family were in Fresno California and wanted to enjoy a nice meal at Hometown Buffet. Their was a total of 8 of us. As we entered the restaurant it didn't appear to be very appealing. The gal at the register was very nice. Their was not a very big selection of food, 75% of the food was out. The gentleman that was carving the meats had no gloves on. The chocolate milk /milk station was crusted with old milk. My wife went to grab a plate and it was covered in mashed potatoes from the plate beneath it. She took it to the lady at the register and let her know and also they were completely out of forks. How is a big chain restaurant like hometown run out of silverware.? My cousin went to get another helping of food and as he was picking up a plate their was a cockroach. He got the manager who very quietly covered it up. During this same time people were getting food. Where their is one cockroach their is more. My wife was livid, as our nephew was eating the food and he is 2yrs old. She became very upset asked the manager politely to refund our parties money, which she was very accommodating to do so. The manager thanked us for being discrete about the situation but also continued to let other people and their kids eat the food. Hometown is one of our families favorite places to eat when we travel out of town. Always been a pleasure to dine at hometown but I doht think we want to visit hometown franchise again. Its unfortunate because normally we've always enjoyed our hometown visits.

Thankbo,
Graves Family

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T
8:59 pm EST

HomeTown Buffet attitude, knowledge and words of staff

I called Hometown Buffet Santa Clara, CA before November 4, 2018 for information.
I had been going to this place for a year or so and it was just this date that I had a problem.New management perhaps?
A man answered my phone call and stated the STeak is served Saturdays and Sundays.
November 4, 2018 I went to this place and asked the Cashier if they have a Steak and it was answered on the Affirmative so I ordered to go for I have a gastric reflux.

Since the Steak is Not yet ready
I asked a small pieces of the meat poulty of ham and roast beef.
30 minutes more to cook the Steak said the food incharge guy.
I expressed, "Well Done" please.

Then ages of waiting ...

I was given a small piece of steak ? ...
Somewhat puzzled, I said I wanted more coz it is only the steak that I am coming for here and wanted...

So he said to wait then I did patiently then he gave me one smaller piece than the first piece. It tasted Not fresh and less tasty unlike before..

The man said,
" You have to wait he said for more then I did wait another 20 minutes or so.
I saw him brought a tray of meat so I went on near him and said ... you want roast beef ?
I retorted ... No, steak... then he said we have no more that was from yesterday leftover...😣😭

Then shocked of what I heard I went to the cashier and told me that steaks are only on Fridays and Saturdays?
I should have gone to Dennys' for a ribeye steak I angrily responded.
I paid the full dinner To Go with just One third full of the to go box because there was no steak
Those people lied and made me wait for almost an hour
I am Not going there anymore —LIARS and deceitfuls.

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1:26 pm EDT
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HomeTown Buffet food in general

I will never ever return to that hometown buffet i almost died i dont know what was in the food that i started to choke i couldnt swallow it so i tried coughing it up it took me 2 minutes to cough it up it was like fake hay two freakin pieces the manager saw the pieces he ask me if i was ok i was freakin scared i almost died he ask me if i wanted the paramedics i said no im good now. he just said ok and turn around and left HE SHOULD OF REFUNFED MY MONEY honestly. the hays was the size of my pinky finger to be honest i thought i was going to die we were scared to eat anything else plus the chicken was not cooked it still had blood which was grossed. and the rice was not fully cooked it was hard and disgusting so we left we lasted not even 5 minutes so not worth $83 dollars we went to celebrate a friends birthday and it almost turn into a tragedy

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I
4:33 pm EDT

HomeTown Buffet closed when hours say they are open

Coming here to Hometown Buffet in Lakewood Mall Ca During hours that they are open as listed everywhere been coming here for years ! to LOCKED doors no signs or anything while lines forming outside like customers are just supposed to Guess what's going on. Waiting for over an hour trying to call knock on doors but no response . Then called and the Lady was being very rude a worker saying she doesn't know why it's locked ? SERIOUSLY ! You have people eating inside many tables open more people outside waiting for an answer on why doors are locked and not letting people in . Then a cook came out and said it was closed they took people in and left us all out in the sun waiting ! smh bad and very rude customer service and closed before the actual way before the actual hours is not proffesional at all ! had elderly people waiting in the hot sun ! We all deserve free meals smfh very rude !

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9:49 pm EDT

HomeTown Buffet unethical behavior

On July 11, 2018 I went in for lunch (1:57PM) at 422 West Ave P, Palmdale, Ca 93551.
The hostess wasn't there, I was told be one waitress she would come shortly, fine so I waited. When she (ELIZABETH) finally showed up at cashier station she was RUDE, acted like I was being a bother by ordering 1 senior meal with a beverage. I've never had such bad hostess in my life in there. If you need check number under date it say 20077. Not sure if you need this number or not.
Also some of the food products were warm not hot like suppose to be, most of the food products were same way. Not busy maybe 7 people at most in there. Based on quality of the food, and service of hostess, I'm thinking of not going back. I'm President of the Antelope Valley Deaf Friends Association (AVDFA) we were going to setup a dinner night in there, I'm cancelling that. It would have brought you 40-45 people, but like I said food not hot, service off hostess and waitress was bad. This is not how to run a business. I'm a GM from Taco Bell over 27 yrs experience and to me this was the worse. Please let me know what you're doing about this. I might reconsider our group night if I like what you respond to. I know you want your stores to have customer service, quality food products.
Thank you very much for your time and please respond to this.
Janine Bartelmie
[protected]@yahoo.com
43862 15th St W Apt 221
Lancaster, CA 93534

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2:55 pm EDT
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HomeTown Buffet the food is horrible

I have been going to the one in Palmdale for over 18 years or longer the food is getting worst everytime me and my family go. Why is there no black cooks there no black workers onlyMexicans you need to hire black cooks and workers to get this place back up before everyone stop coming and I would hate for it to close it uste to be such a great place to take your family management get on your job and hire people who can cook and put other colors in there beside Mexican workers please. Hey! If you won't to talk to me give me a call I got a lot to say [protected]

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2:34 pm EST
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HomeTown Buffet customer service

January 13, 2018. We live in Long Beach, WA and when we travel over to Portland we like to stop for dinner or lunch. We always stop at Hometown Buffet. This is the one we always stop at. 10542-A SE Washington St. We have noticed that the last two times we were there it had a distinct odor in the air. But other than that fine. I am over 65 so the restroom was a distance to go also. Anyway the complaint for this visit was service. The person who was to service our table we never seen the whole time we were there. We seen waitress people go to other tables and clean them, pick up empty dishes etc.
But never someone in our area. We ended up with 6 plates to be picked up and four glasses and there were only two of us.
Receipt says 1:12PM Lunch. We paid $22.76. I really do not think we will go back to this one again. We will go back over to Hill St in Beaverton. Really did not like service or food this time. You need to clean up this store. I think a refund would be suitable as we do like Hometown Buffet. PO Box 386, Long Beach, WA 98631

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7:06 pm EST

HomeTown Buffet employee

employee at Modesto, Ca. Hometown Buffet has Hepetitis c and she works in the kitchen. this is a health problem and she should not be working in the food service area.I was is rehab with this person and she was' t even allowed to serve precooked food out of that kitchen. if a state funded facility banned her from their kitchen shouldn't the same be done everywhere else?

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Update by cjftbr549
Jan 10, 2018 7:06 pm EST

I plan to spread the word and tell everyone about tghis untill the problem has been fixed.

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9:27 pm EST
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HomeTown Buffet everything

Fri king salad bar depleted.
No cups
Sign only has half of letters
Big gaping hole by 2nd door in 4' x 6" allowing freezing cold air in on people in line.
Over charging for drinks
Over charging on Sundays to rip off Christian s. Calling lunch brunch and usually charging dinner prices !
They suck...
Not coming back they don't appreciate Christian customers.
More crap too.

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J
12:26 am EST

HomeTown Buffet food has gone horrible

The baked chicken (early December, 2017, a Thursday afternoon) was dry as wood. Dried up woody stuff on charred bones ...100% INEDIBLE. Other items I usually eat there were strangely flavorless (the cold salad bar was good as usual though). Big difference from 7 months ago and before that. The place was deserted too - I can see why.

Once a regular customer who has brought in some new customers and business for you - I'm now out of here.

The sign in front: Is this Jorge Mendez manager a new one? If so, you have some pink slipping to do if you want to stay in business. I can assure you that.

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Update by JKWilliams
May 12, 2018 1:20 am EDT

As of late April, 2018, the food here was back up to its usual high quality. They must've seen my complaint. Thanks Jorge!

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5:37 pm EST
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HomeTown Buffet I am complaining about the loud karaoke singer in the dining area.

What I thought was going to be a cozy dinner of three my son, my brother and myself become a SHOUTING MATCH. To think we choose Hometown for dinner because it's usually noise friendly. To make matters worse this man "Paco" went from table to table asking for tips according to him with"management approval" . Obviously true otherwise this wouldn't be taking place. Finally would like to include to my complaint that this is a family restaurant the choice of songs you would think Paco should reconsider the lyric content of the songs, there is hidden messages in music now in days. Bottoms line I do frequent Hometown Buffet not only at Bell Ca. were this took place but other ones in Downey CA and Lywood CA. I have never seen a solo singer on karaoke in dining area asking for tips! I would hate to stop coming to Hometown Buffet but I don't want to need to peek in each time I come to reasure myself his not there I might as well skip.

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6:39 pm EST

HomeTown Buffet food, deserts, and dishes.

I paid 52 dollar for my mother, my brother, and I to go inside of the restaurant to eat. For 20 minuets there weren't any plates or cups for an additional 10 there wasn't any food out for serving. Also there weren't any cups for the entire time I was there until I was ready to gather my things and leave. I ask for help with getting tapatio sauce and for the plate and both time the worker turn away from me with no response.

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5:39 pm EDT

HomeTown Buffet all the food and service here

Went here for lunch today and it has got to be the worst service and bland tasting food around. Everything was dry amd rubbery The Fried Chicken was hard (skin) and dry. The rices lacked salt and flavor both of them. The meatloaf was raw on the inside! The soda was nothing but gas. We've been here before hoping to see somekind of improvement but NOTHING

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6:15 am EDT

HomeTown Buffet management

Started working at hometown buffet in October of 2016 as a dishwasher worked veryhard .Management at this particular location are favorable towards Hispanics Americans all manage at this location all managers at this location are hispanic.I am african American paid bi weekly dramatically only getting 10.5hrs .was receiving more hours in the beginning. Until this particular location in Torrance California hired hispanic Americans and my hours were cut and giving to them instead of working with me as management promised they fired me instead of laying me off. I am notifying you to let you know i am very saddenin that racism still exist unfortunately tried to contact corporate and never was contacted.I am very upset at this paticular establishements hiring practices and favoritism towards certain nationalities. This is only the beginning. I thought EOE was Law.

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johsua
, US
Jun 04, 2018 12:10 pm EDT

The Food at home town buffet is becoming worse day by day. The food is tasteless, and even sometimes it is smelly. Do something before you loose the business.

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F
9:43 pm EDT

HomeTown Buffet I complain about an employee

Town Buffet which is right off of Sepulveda and Manchester in Westchester California there is a waitress named Jessica she was very rude standoffish and aggressive and she did not diffuse the situation she Justified it as it was wrong she still approved of herself as being the right person to handle the situation when she wasn't when she should have got a supervisor or manager now according to the front desk server Jasmine she says that Jessica is like a manager but she's not so I want to file a complaint against HomeTown Buffet server name Jessica it is August 19th she still approved of herself as being the right person to handle the situation when she wasn't when she should have got a supervisor or manager now according to the front desk server Jasmine she says that Jessica is like a manager but she's not so I want to file a complaint against HomeTown Buffet server name Jessica it is August 19 2017

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HomeTown Buffet contacts

Phone number

+1 (800) 871-0956

Website

www.hometownbuffet.com

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