Homesite Insurance review: Horrible customer service

I am experiencing miserable service from Homesite with regards to a claim. I submitted a claim over 2 weeks ago and was assigned an insurance adjuster, I have left more than 10 messages for the Homesite adjuster and she has chosen to never return a call. I call and ask to speak with someone else and they transfer me to the same adjuster’s voicemail. I called Progressive, the company that sold me the policy, and they suggested that I should just insist on speaking with someone. I tried that today and was again transferred to the adjuster’s voicemail. In my humble opinion Homesite is acting unethical and I will most likely switch both my Homeowners and auto insurance away from Progressive as a result of this experience...if it ever ends.