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HomeServe / Poor customer service

1 Walsall England West Midlands, United Kingdom

We have boiler cover with HomeServe and had a call out late 2015 to look at a faulty boiler. The engineer was very unhelpful and we are not convinced he did anything. We then had the same issue last week and have called HomeServe and asked them to come out and look at the original issue but they were insisting on another call-out fee. As this is due to the original issue we should not be paying a new call-out fee. I am unhappy with all customer service received from them and request a refund for the £6 a month paid over the last year and the £90 call-out fee paid. Thank you, Peter Wright

Jan 18, 2016

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