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1.7 80 Reviews

American Standard Complaints Summary

14 Resolved
66 Unresolved
Our verdict: With American Standard's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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7:00 am EDT
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American Standard scam

This company is a scam the properties listed are not properties in foreclosure or listed as available. When I called back the party I spoke to whose name was Greg Morgan and said I can call his cell phone at [protected] for help at any time did not respond to me when I called. I immediately called the company and said the properties listed were not properties that were available according to my real estate person. I attempted to stop the payment going through to my bank, however they stated there was nothing they could do and will not be able to reverse the charges.

Do not give your money to this company they are a fraud.

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8:20 pm EDT
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American Standard american standard housing

I called and a Peter answered he stated they were called ASL n then explained they worked directly with the bank and even would walk me tru process for 199.00, he stated they give info on homes avail in area and could transfer title n my name once qulified with no credit check. When I asked more questions and for there website he hung on me. I called back n he hung on me again. Then I looked this so called company up n well its a scam.

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Update by lisa34
May 12, 2011 8:20 pm EDT

this company is a straight out scam and we need to report them ..even if it takes going to the news people.

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ronald warren
, US
Mar 28, 2017 5:50 pm EDT

### you npeople if your that stupid to give me your 199 you deserve to be ripped off by mike davenport of santa Barbra ca. he is real easy to find he is the bass player for virsus the world. and has nice house in montacito ca. find the puck and get your money back god dam man do something theres the info on were the #### is and his wife name is susan quin.and she is just as much of a theft as he is. this is ex employee that didn't get payed when he was shut down.### you mike you #### sucker you got to greedy you dumb son of a ####.you ###ed yourself by opening lompock and Goleta what the ### were you thinking you had the world by the tail you dumb ###why mike why is all I want to know from one of your best sales man and you know who I am #### and I will testifiy aginst you for ripping me off for so many of my sales you think I didn't know you ### I have the records see you at the labor board and the felony court #### I will be there to tell all about mike davenport you #### I hope you rott in prison the rest of your ###ing life...Ronald warren #### I want you to who is going to take you down puck ####...

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housing scams
Oneonta, US
Jul 19, 2012 11:53 am EDT
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is there rental housing companys that are not a scvam

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David L jr
Los Angeles, US
Jul 18, 2012 1:32 pm EDT

Wow! To good to be true were my exact words. It is a scam!. they hung up on me twice also when I started asking too many questions. Think about is the bank just going to set you, (a complete stranger) in a house that they don't do a background search, no credit check or any thing? REALLY? Folks don't fall for the B.S. It has SCAM written all over it..

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KayCeeEss
, US
Jul 07, 2011 12:24 am EDT

I knew it sounded too good to be true! I spoke with a Chad, Operator #1008. He was very polite and informative but I just had to check them out anyway. They weren't listed on the BBB website so I figured I'd google them and well, here we are! Thanks for the heads up!

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American Standard refund

When i contacted this company they told me this hole story how i can rent to own with bad credit and if i was not satify i can get my money back now that i want my money back they give me this hold story on how i am suppose to write 5 denial letters when i never received anything from the people i sent letters to they tell me that i can either mail them or go knock on these people doors remind u people i dont know and have them sign a dinal letter all i want is my money back that they promise be i can get

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3:43 pm EDT
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American Standard air conditioner

Purchased an A/C from Air Around the Clock in July 2004. Unknown to me it turns out they gave me an air conditioner that was 2 to 3 years old. I thought I was getting a brand new one. Evaporator coil leaking 6 1/2 years after installation. Was told by their serviceman that the unit was 9 years old and was shown 2002 on the face of the unit. Unit unable to be repaired. A new coil had to be purchased for $1395. Was told the warranty on the parts replacement expired after 5 years. Was also given a price for a new unit ($3100). Not trusting them, I bought a new unit from another company. I later find out that my old air conditioner had a ten year warranty on parts. I was liesd to and deceived.

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American Standard deceptive practices

I found American standars homes online through craiglist i was told if i didnt find a home in 90days i could get a full refund tht did not happen and when i called customer services they respond very disrespectfulmalmost threatening. I dont have 200 dollars to donate im a single mother with four kids. I want justice i feel as if that company raped me.

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kbonnell001
syracuse, US
Jun 04, 2011 2:09 pm EDT

Yeah... same thing happened to us with american standard... they suck and now my bank is actually fighting with me to give the money back! What? Anyhow, we WILL get the money back and I was told from the "customer service" that they'd have a manager call me and it's been DAYS... they suck, don't EVER trust them... they told me there'd be pics of each house and that the contact info was on there, none of which was true...

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11:41 pm EST
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American Standard rent to own

Dont get taken for this fraud. Luckily I was smart enough to tell him I would get back to him. I just wanted to hear what the name of the company was and look them up. The saying goes "if it sounds to good to be true...it is" The only way to buy a home is with credit! A homeowner is emotionally attached to their home and if they are looking to rent out the home they don't need a $199 service to find them renters! There are plenty of people who would be happy to get into a house and take over payments or get a good deal. However, if the banks and security lending was providing a way for people to get in homes they would just work directly with the homeowner. Why would they rent out a pre-foreclosed home? HELLO~ The other issue is when someone asks for money upfront you should be cautious ! the dangers of identity theft out there people should beware to give up their financial information. RED FLAGS and KEYWORDS: no credit check, the deed will be yours within 24-48 hours, NO DOWN PAYMENT, NO LOAN APPLICATION. this company does not even provide bank names or references. Robert (who identified himself as the manager over there) advised credit is no longer a factor for banks. In WHAT WORLD! Risk is a factor! these are all lies. You can go straight to the bank or realtor for a foreclosed home and you will still need a credit score over 680 and you need viable income, fill out a loan application, and a down payment, plus they will not be trying to get you in a home already occupied with a property owner. There are hundreds of vacant homes. This entire thing sounded so stupid. If this was a true deal WHY ARE THERE SO MANY RENTERS STILL! Come people think!

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Jackee404
Marietta, US
May 17, 2012 11:31 pm EDT
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Yep they tried to get me to the guy I talked to was named Christian and the # he gave me is [protected]. Please don't get suckered by these people. I called back to ask if there was a website I could go to, to verify this information and he said he couldn't give me anything until I gave him my $199. If its not verifiable is not legit.

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4:15 pm EST
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American Standard finish coming off

We built our home 16 years ago. About 5 years ago, I wrote and sent a photo of our double Americast American Standard kitchen sink ( white porcelain). The sink had rusted all around the top. You sent me a replacement sink which was fine for a while. The replacement sink on the left now has the finish worn off at the bottom. The entire area keeps turning brown and is very rough not like the smooth porcelin sides. We have other American Standard products in our home and have been very satisfied with them. However, this sink has always been a problem. I am very discouraged with this sink and do hope you can help me. I have included a photo to validate my concern.

I appreciate a reply so we can correct this problem ASAP!

Thank you so much.

Sue Klein [protected]@peoplescom.net

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jackt46
, US
Apr 21, 2011 3:37 pm EDT
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Folks, check to be sure you have a real American Standard product, I have seen commercial urinals with the "American Stamdard" name, I doubt that American Standard would mispell their own cr name.

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American Standard defective americast tub

Purchased an Americast "Princeton" bathtub. After installation, found the tub to be defective, warped causing water to pond against the corners / wall. Replacement tub was sent by American Standard but I had to pay out of my own pocket for rework costs to reinstall replacement tub. Waited for 7 weeks for reimbursement due to understaffed customer service and claims depts. This poor quality should never have reached the consumer.

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ajp0007
North Babylon, US
Mar 21, 2013 10:28 am EDT
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I too own an Americas bathtub with the same problem of puddling. I do not know what to do?

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1:06 pm EDT
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American Standard fraud

I am a skeptic about EVERYTHING! I called about a craigslist posting. Some ghetto guy answered, and was trying to run my credit card. I told him I was going to have to check on some things to verify information about the company. He got really rude (probably because he knew I wouldn't be calling back) and hung up on me. I went to the better business bureau's website, and they have no information about this company (other than complaints) Don't do it people... save your $200 for a deposit on an apartment.

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6:14 pm EDT
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American Standard home mortgage take over payments

Found this company on Craigslist they claim that you can take over mortgage payments. They told me to print off a form and send it in to the houses they have listed on their websight. Most of the houses did not exist and others were for sale by mortgage companies. They told me to send in letters to each of the address for interest. I never got any resonses out of 35 letters sent. They told be I could not get a refund for 90 days and I will need 5 denial lettes to get a refund. I never got a reponse from them or person of interest. So I have no way to get denial letters from people or any persons who do not exist. This is a Huge scam and a lesson was definatly learned. But we should sue this company for out money and put this owner in jail for committing fraud. Tye

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AJohns
, US
Sep 26, 2016 6:59 pm EDT

God is so good. I totally agree with this complaint. I saw a listing in Craigslist for a newly renovated property in North Las Vegas but oddly there were only two photos, one of the kitchen and one of a hallway with beautiful hardwood floors. Im on the east coast and accepted a job in LV and Im desperate for housing I need in 10 days. I sent two emails to the Craigslist post and no response asking for more photos. So I called yesterday to find out it is a company out of California but the post had a LV number with area code 702 listed as a contact but transferred to the company. Thank God, Im a realtor and investor of 13 years and so when I have this guy on the phone fast talking me with contrary information (get into the home with no money down but a $199 deposit down to hold the house and get a title search), a title search on a property that Ive only seen two photos of 😡. No! I decided I will take my chances that it would be gone and I blocked it on Craigslist from other viewers to think it over until today. The same guy called and wanted to get my deposit instead answering all the questions I now had, and less desperate than yesterday, then prompted me to ask for a manager when it was substantiated he clearly had no idea how the progrsm works and he referred to email other photos of the property. His name Anthony Thompson, gave me customer service when I told him he wasnt detail oriented but not a manager. I called back and an elderly woman answered and I asked for a manager, she wanted to know why, I told her I needed to make an informed decision and needed a manager. She said she was sending an email to her manager but wanted specific, when I said I wanted photos, she said hold on and hung up. I called a third time, Nathan Davis answered, he told me the !199 was for a one year membership, something www.americanstandardonline.com doesn't state and never ststed by Anthony Thompson. I said I need to see pictures of the property, not the address but was told the street, before I pay for anything as I was only interested in the one property and I could negotiate with the owner over the phone. I asked what if I pay and didnt want the house, he said I could get a refund in 90 days and I said why so long and he said because want you to look at other properties you may like and I said I need a place this week, whatever I move, that is where Im staying, therefore I need to speak with a manager first. He hung up. I emailed customer service to ask that a manager call me and then I search online complaints and I see it is a scam. All day in my spirit, I continued to hear, "be anxious for nothing but by prayer and supplication may for requests know" and I invited God in and He blocked it for me and lead me hear. I am filing complaints tomorrow with California attorney genersl, Kamala Harris and Nevada Attorney General to push officials to get on television and warn the public. I see these complaints so back to 2011. Thousands may have been scammed. I will lead a lawsuit endeavor, email me at advocate.group@aol.com I have a passion to protect the public, for people and to shut companies down for deceptive practices. Let us work together to get Susan Quinn out of business forever.

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Ms. Becky
Palmdale, US
Oct 18, 2014 11:19 am EDT

Yes, the complaints are true. American Standard is a BIG SCAM! they target people on Craigslist, they have several listings with different locations and phone numbers. You call the number and the automated voice tell you to hold on the line and a housing coordinator will be with you shortly. The person comes on the line and the moment you start inquiring about the company and how they do business the "housing coordinator" becomes very rude because their objective is to get you to pay the $199 no questions asked. STAY AWAY from AMERICAN STANDARD!

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Lies and cheats
Orlando, US
Aug 14, 2013 9:53 am EDT

DON'T DO IT! IT'S A SCAM. Just ask them what's their website to check reviews. they will say you have to pay first.I asked them who is the contract with them or the bank? And they hung up the phone. Twice! Don't waste your time or money. Go the legitimate way through a real broker and or agent.

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mauiboy
kahului, US
May 08, 2013 9:34 pm EDT
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I did the same thing they ask pay 199 they gave me a list of house n I found out those are selling by homeowners n realstate company I call them back no answer yes its a scam never do it u never gonna get anything back u loose your money your time n might be your life we should sue them

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amonken
Gresham, US
Nov 14, 2011 3:28 am EST
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i called and was thinking about it then i seen my daughter had got my mascara and was eating it so i had to get off the phone. thank my higher power for letting that happen because i was ready to give them 199 dollars too.

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tamiakierian
, US
Nov 02, 2011 5:34 pm EDT

Thanks for the warning. When I called and started asking questions they hung up on me. TWICE. So yes this is a big scam

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tamiakierian
, US
Nov 02, 2011 5:34 pm EDT

Thanks for the heads up. When I called and started asking questions they hung up on me

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IWantthathome
Port Hueneme, US
Jun 27, 2011 4:21 am EDT

This company has an ad listed in our local the PennySaver (Pennysaverusa.com). The lady I just spoke with said for $199 I could get a list of homes and mortgage companies that accept take over payment arrangements. Thank you for posting your complaint. You saved me from loosing $199.

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American Standard warranty

Have an extended warranty on heat pump, they have seiral numbers in system, yet refuse to, honor warranty because, installer put our billing address on invoice, and nothing about new construction, (we were waiting for the county to asign us an 911 address ) Pretty damm cold TOday without heat!

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American Standard split toilet tank

Upon arriving at our home we found that during our absence the toilet tank had spontaneously split open releasing a continuous flow of water as the tank tried to refill itself. This resulted in approximately $9, 000 damages to our property and the posiibility of damages to two units on lower floors still to be determined. This was a classic case of a latent defect. American Standard refuses to even replace the damaged unit much less than to be responsible for the consequential damages. They are now avoiding responding to my requests for resolution.

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JEAN ANN
DESERT HILLS,, US
Sep 29, 2012 10:50 pm EDT

I BELIEVE YOU NEED TO CALL AN ATTORNEY AND TELL THEM YOUR STORY. THERE IS ANOTHER COMPANY CALLED SLOON FLUSHMATE lll. THIS TOILET EXPLODES AND CAUSES DAMAGE TO WALLS AND SOME PEOPLE HAVE BEEN HURT. YOU MAY HAVE ONE OF THESE TOILETS.

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1:30 pm EDT
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American Standard rusting, flaking off, porous, stains easily

Material is porous and spots easily. Very hard to clean stains. started rusting at point of contacts with AS protective rack. not even two years in vet light service. material is flaking neardrain. Definitely NOT ready for prime time. Total waste of money.

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3:26 pm EDT

American Standard sink rusted out after five years

Bought this sink 9 years ago and it started rusting after five years. It has now rusted completely out around the edges and is started to rust on the double sink tub part now.
Totally disgusted. Had a licensed plumber install the sink, so it was not done by a fly by night contractor.

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Barb Brevet
, US
Oct 20, 2022 12:27 pm EDT

Same problem here. Rust and warping. Horrible! I’ve never seen a sink do this in my 69 years of owning sinks! Stay away from American Standard!

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Barb Brevet
, US
Oct 20, 2022 12:25 pm EDT

Same here. Rust and warp on the edge of the sink. In my 69 years of sinks I’ve never seen this happen. Stay away from American Standard!

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Pat
, US
May 02, 2009 11:46 am EDT

I have the same problem..bought sink to install in new home by plumber and after five years it started to rust and chip around the edges..it even warped in some places. Very disappointed, I've had them before and never had a problem!

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American Standard defected toilet

Hello,

I purchased an American Standard Champion Toilet about a year ago at Lowe's - Huntington Mall, Barboursville, WV.

We noticed shortly after putting the toilet in, we would hear it filling up again. Several months passed & high water bills caused us to try a new Flush valve seal, which we saw that it was defected to start with. Within another month it did the same thing.

Now we are on the 3rd seal replacement & once again it is doing the same thing! Is there something else to be done?

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12:00 am EST

American Standard americast products!

I purchased the 38" Sillouette 5 years ago. I liked that it was the large sink design. I undermounted it under a beautiful Silestone countertop. I immediately bought the web protector and sink rack for the large side. At the time the sink rack for the small side was unavailable. The sink within the first year was chipped when a pan dropped on it from about 5 inches on the small side. I'm incredibly disappointed with this product. 5 years later the finish is dull and scratched. The American Standard sink rack has created rust stains on the bottom of the sink. We use non abrasive cleansers and non scotch pad sponges to clean it trying to get a few more years out of it before we rip it out and ship it to American Standard's R&D.

I have friends with cast iron sinks that are new and 75 years old that look great. I think that the Americast product should be taken off the market. American Standard is taking a huge reputation hit with their Americast products. American Standard - don't you get it? I've called customer service as well and have gotten the same infuriating treatment.

I spend my spare time now trying to think how I could get a cast iron Kohler into the same opening without destroying my granite counter. Argh!

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Steve Walters
Lumber City, US
Jul 21, 2010 7:59 pm EDT

I agree I picked out what at the time I thought was one of the nicest sinks the store had. It was an American Standard Americast sink with what was supposed to have a super warranty. I took the sink back to the store today and they called the American standard people and they want me to take pictures and email them ...along with the receipt...Can you believe that?Who would keep a receipt for a sink? What a rip off!

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12:00 am EDT

American Standard bad parts, bad quality!

We have bought 2 American Standard toilet seats, in addition to the seat that was supposed to come with the toilet from American Standard, and have had very very bad experiences. No Parts, or not the right ones. I'm pulling my stock in American Standard as it seems to be a company who doesn't have it going on anymore. Not to mention the tank lid says made in China, American Standard. What a crook! Rename the company to China Standard, and while your at it? Go ahead and put lead based materials in your products. Ask Mattel - they will show you how.

Mike East.

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JulieBT
Hamilton, CA
Jun 01, 2014 4:31 pm EDT

I bought an American Standard Clean toilet from Lowes which came with its own "special' toilet seat requiring special plastic seat brackets. After just a few months it became loose with no way to tighten it because there was a flaw in the bracket design whereby they snapped. Tried to contact AS customer service who were less than useless. I literally had to contact them 5 times before someone made any attempt to help. I was mailed new brackets which were rubber and e-mailed instructions. I was not provided with any instruction on how to remove the old bracket. When I tried to fix the seat, the new rubber brackets were even more loose then the broken plastic one. And the instructions they sent me...were for the old brackets. I really feel that they don;t care about their customers. They really havent treated me with any respect or with any proper service. I will make sure everyone I know hears abojut it.

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wrong hole
Panama City Beach, US
May 13, 2014 7:30 am EDT

I have an American Standard Commode which I did preventative maintenance on (replaced all the insides of bowl). Discovered the holes in the tank and bowl DO NOT line up (the bowl holes are about 1/4 wider than the tank holes). Therefore, the three inch bolts with the rubber seals (that seal the inside of the tank) will not seat (which means a constant leak or drip-drip leak).

I called American Standard and spoke with their representative and was told since it was over a year old they would not do anything ... even though its an obvious PRODUCT DEFECT. I told them I had pictures of the defect ... They (American Standard) did not care.

LAST time I will purchase from their company or affiliates.

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12:00 am EDT

American Standard sink staining and chipping in 3 years

My American Standard Silhouette Double Bowl Kitchen Sink (undermount) is less than 4 years has two chips and the porcelain is badly stained. The 30 yr old sink I replaced was in better condition.

American Standard has offered a full refund of the sink but will provide nothing to have the defective one taken out and replaced. Since it is an undermount with a slab granite top I'm looking at $800-1000 to get it fixed.

Just thought I'd air my complaint so that others don't go and buy the sink and expect a quality product.

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Richard Mann
,
Jul 23, 2008 7:27 am EDT

American Standard Furnace MOD AUD080R936K5 installed by Amer. Dealer, and it is now 7-23-08 and we just had the third fan motor installed, under warranty, but motors during cooling season make loud noises like a washing machine that is out of balance, I dont know how long Amer. is going to replace motors, but I feel like we got an expensive lemon and I dont feel like we are going to get a long life out of this furnace. The furnace was installed on 7-21-06.
Birmingham, Ala.

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American Standard - do not buy american standard sinks!

I purchased an American Standard Americast sink 95 days ago and last week the enamel started flaking off near the drain. I called them, sent pictures and receipts and they called back to tell me it was due to "wear". After 3 months? I don't think so. When I refused that, they said it was due to "impact". Nope, try again. You are completely out of luck...

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American Standard no replacement, no refund!

American standard sinks, had to "special order" at home depot, waited a week, hired a contractor to install, new faucets etc., it seems my sink is level on the top but both drains keep excessive water that will not drain, the sink is ref # s0101, sku 375-498, duel level7179.803.045,/7179.803.045 silhouette, paid $352.50, for the sink alone. Will american standard replace my new sink ? Or refund my money ? Remember it is both drains that are not level, and will not drain the water. Please someone help me. Thank you, linda.

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Contact American Standard customer service

Phone numbers

1800 442 1902 1800 387 0369 More phone numbers

Website

www.americanstandard-us.com

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