The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

HomEQ / They are not working with us

1 United States Review updated:
Contact information:

I feel like Homeq is ripping us off! I was on time with all my mtg. payments until the end of 2007 when my business wasn't do so well. I kept paying Homeq the best I could, sometimes $50 short. Of course I was in communication with them all along. I ended up not being able to afford homeowner's insurance in order to pay the mortgage so they added insurance to the mtg. They decided to put the full premium amount of $1700. Causing me to go into foreclosure! Then they added an additional $2000 legal fees. They told me I had to come up with at least $3200. to get it out of foreclosure, and when I did they declined my payment. Now I am currently in foreclosure again. I have no other alternative but to file for bankruptcy. I felt like they really screwed me over!

I must say that the people at Homeq customer service have been nice, but I get a different answer every time I call.

Sort by: UpDate | Rating


  • Pa
      12th of Jun, 2008
    0 Votes

    my job downsized and moved to far for me to commute everyday with gas high it was $3.56 then. I found another job got bit by a brown recucive spider on my hand . I call homeq and told them my payment was goning to be late thats when my troubles strated. I missed 2 payments when my third was due I called back. one man told to hurry up and send at least in one payment to get me out danger. they accepted the payment but the following month put me into forclouser charged $2200 in fees, told me to pay them $1200. And $900 the intrest grew everymonth to as long as I still owed them. I went to a HUD counslor she did a mortgage modifacation . They said they don't consider modefications when a home is in the rear.then I was late because my roomer moved out with no notice I called again homeq they asked how will I make the payment I said I will get it if I got to sell my body he told me if I can get money so easily send them $ 2400 my payments would drop to $673.31 this was afforable and a thursday by mon I called back to tell them I could send the $2400 they put my house back in forclouser again, now I owe $6900 and they want $1100 for the next year. when my income is $1426 a month. I have about $25 in my pocket for the month I a woman I have needs. I am forced to start bankrupcy proccedures this week coming.

  • Re
      17th of Jun, 2008
    -1 Votes

    I agree with everyone on this comment board and I am so sorry to hear about all the trouble that you are all having. This is the reason I started my company. I have helped several people that have mortgages with ASC, Countrywide, and other mortgage companies that don't seem to care if they harass people or suck them dry. The comments I have heard are along the lines of trying to get blood from a stone or turnip, or something like that.

    I have a service that actually will take you out of the loop of contact with ASC, or Countrywide or whomever you have servicing your loan. All you have to do is tell me how we can help you. By that I mean, tell us what you are looking for us to do for you and we will pursue the help that you want, no matter what. We have all aspects of the mortgage business covered from being a mortgage mediation company, a title company, a real estate company, all the way to having access to attorneys for litigation or help to avoid foreclosure. No aspect of help is turned away.

    Let me tell you, most of the customers that I deal with have told me about the fear and the frustration of working with mortgage companies that don't seem to care or give them the runaround. To be totally fair, mortgage companies have their ways of dealing with people. Some are good, some are horrible. But one thing all mortgage companies love is being vague. When they are vague, they don't have to give you information until you ASK for it. How does that help you? How can you try to save your home if you don't know how to ask the right questions?

    That’s another reason why I created this company. I take your number out of their "system". When they mail you something, it goes to me. I take the burden away from you so you can live your life without the phone calls and the letters. And the rudeness!!! Oh, man, if I told you some of the stories I have heard...let's just say, it’s not pretty.

    I know that some people are going to look at this comment and go, this guy is trying to drum up business. Well, you're right. But here's the kicker. I used to work in mortgage collections. I used to make the phone calls and send the letters. I used to work around the people that make your lives hell. And I kept asking myself, why? Why are these people not being told about the help that’s readily available? Why are these people not being helped to make payment arrangements that are realistic? Why does this company care more about the money than about customer service when that is supposed to be their primary objective?

    That's why I got out. I can not stand collections. Just because they are hiding behind a company name they think that they can say anything or act anyway they like with the customers, being friendly with one and the next 40-50 they can treat like crap. Where is the customer service?

    I take all that frustration away from you and create solutions that work. I know that it may be hard to swallow, but I do. I have done it for several people. And I can do it for you too. If you want more specifics or just want to talk to me, call my office at 888-453-1518 and check out the website, which is being updated with a few new options available. And this isn't just for people facing foreclosure, people that are current and want to pay off their home early, call me. I can and will help as many people as I am able to. What have you got to lose? Website address is if not for you, best of luck. In all your endeavors.

Post your comment